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Job Title: Customer Support Executive
Location: HSR, Bangalore
Work Mode: In-office (6 days a week)
Shift: Rotational Shifts Week-off: Rotational
About the Role:
We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.
Key Responsibilities
● Handle inbound and outbound customer calls, emails, and chat queries.
● Provide accurate information about products/services and resolve issues within defined SLAs.
● Escalate unresolved issues to the appropriate department and follow up until closure.
● Maintain detailed records of customer interactions in the CRM system.
● Coordinate with cross-functional teams to ensure seamless customer experience.
● Meet daily/weekly performance
We are looking for a motivated and detail-oriented WordPress Developer to join our team. The ideal candidate has 1 to 3 years of professional experience and a solid foundation in building, customizing, and maintaining functional, high-performance websites.
In this role, you will work across the full lifecycle of web projects—from initial setup and layout design using page builders to integrating complex e-commerce solutions via WooCommerce and Shopify.
Key Responsibilities
- Website Development: Build and launch full-scale WordPress websites from scratch, ensuring they are fully responsive and optimized for all devices.
- Theme & Plugin Management: Install, configure, and customize themes and plugins to meet specific project requirements.
- E-commerce Integration: Setup and manage online stores using WooCommerce and Shopify, including product configuration, payment gateways, and shipping modules.
- Custom Architecture: Implement Custom Post Types (CPT) and custom fields to handle specialized content structures.
- Design Implementation: Utilize page builders like Elementor or Divi to create visually appealing layouts while maintaining clean design standards.
- Maintenance & Performance: Perform regular updates, troubleshoot bugs, and optimize sites for speed and core web vitals.
Technical Requirements
- WordPress Expertise: 1–3 years of experience with WordPress core, including a deep understanding of the dashboard and settings.
- Front-end Basics: Proficiency in HTML5, CSS3, and JavaScript (jQuery) to make styling adjustments and add interactivity.
- PHP Knowledge: Familiarity with PHP basics for minor template edits and troubleshooting.
- Page Builders: Hands-on experience with Elementor, Divi, or similar drag-and-drop editors.
- E-commerce Platforms: Proven experience working with both WooCommerce and Shopify.
- Responsive Design: A "mobile-first" mindset to ensure seamless viewing experiences across desktops, tablets, and phones.
Location: Noida Sector 10
Experience: 1 Year to 3 Years
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹18,000.00 per month
Shift: 10:00 AM – 7:00 PM
We're hiring for technology company, reinventing hotel operations by seamlessly combining operations with labor management and compliance at the property level and across multiple properties, all in a single SaaS solution. We incorporate the latest technology, including IoT and AI, to evolve hotels into smart properties, enabling hotel owners, managers, and management companies across the US to better connect, collaborate, and document across roles and teams, increasing efficiency, effectiveness, and visibility into what is happening at their properties.
The Opportunity
- We are looking for a seasoned full-stack engineer to build out and manage our entire web infrastructure. Minimum of three years’ recent experience with all of the skills listed below.
- Design and implementation of the overall web architecture.
- Implementation of “Pixel-perfect” screens from our approved user interface.
- Ensuring the entire stack is designed and built for speed and scalability.
- Design and construction of our REST API.
- Hands-on experience working with RDBMS and Document databases
- Exposure to graphql is an added advantage.
- Integrating our front-end UI with the API developed.
- Design and implementation of continuous integration and deployment.
- Delivering on-time with quality.
What we Require
- To convert our existing web application into a micro front-end architecture. The ideal candidate should have experience in AngularJS, ReactJS, MobX, and SCSS. Exposure to socket integration, mqtt integration would be a plus.
- Identify our existing web application’s different components and modules. Separate them into independent micro front-ends.
- Develop and maintain micro front-ends using AngularJS, ReactJS, MobX and SCSS
- Implement and configure Module Federation in Webpack 5 to share components between micro front-ends.
- Optimize micro front-ends for maximum speed and scalability.
Nice-to-have:
- Familiarity with cloud-based infrastructure (AWS)
- Familiarity with containerization (Docker)
- Upgraded an application from Webpack 4 to Webpack 5 for local development & production build
- Hands-on experience in converting JavaScript applications into Typescript
- Sr. Solution Architect
- Job Location – Bangalore
- Need candidates who can join in 15 days or less.
- Overall, 12-15 years of experience.
Looking for this tech stack in a Sr. Solution Architect (who also has a Delivery Manager background). Someone who has heavy business and IT stakeholder collaboration and negotiation skills, someone who can provide thought leadership, collaborate in the development of Product roadmaps, influence decisions, negotiate effectively with business and IT stakeholders, etc.
- Building data pipelines using Azure data tools and services (Azure Data Factory, Azure Databricks, Azure Function, Spark, Azure Blob/ADLS, Azure SQL, Snowflake..)
- Administration of cloud infrastructure in public clouds such as Azure
- Monitoring cloud infrastructure, applications, big data pipelines and ETL workflows
- Managing outages, customer escalations, crisis management, and other similar circumstances.
- Understanding of DevOps tools and environments like Azure DevOps, Jenkins, Git, Ansible, Terraform.
- SQL, Spark SQL, Python, PySpark
- Familiarity with agile software delivery methodologies
- Proven experience collaborating with global Product Team members, including Business Stakeholders located in NA
About us:
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. One of the hottest global SaaS companies, weʼve been recognized by G2 as a Marketing Automation Leader in Asia 2021.
We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail. We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, São Paulo, and Dubai. Learn more about us at webengage.com
WebEngage deals with humongous data volumes. The platform ingests 4 billion data points on a daily basis and sends out more than a billion hyper-personalized communications across 10 communication channels. The scale keeps engineering challenging and exciting at the same time. We are looking for talented engineers with strong foundations who can learn and pick up new tools on the fly. You would be working with the latest technologies to build new features, improve performance and reliability of existing features, and improve our development processes as we scale. Product engineering team works in functional pods. You will be working on building certain aspects of the product. For executing the product vision, you will work closely with other developers, QA, product engineers, and customer support team.
Responsibilities:
- Oversee and manage the facility management and housekeeping staff to ensure tasks are completed efficiently and to a high standard.
- Review and manage admin-related reports and checklists for accuracy and completion.
- Oversee and ensure effective administrative functions within the assigned department, such as analysis, reconciliation, reports & presentations preparation, budget and purchasing research, and account monitoring.
- Assist with accounts payable and receivable processes, including processing invoices, preparing checks, and reconciling statements.
- Assist in preparing budgets by coordinating and compiling data, researching past expenditures, and making projections for the following year.
- Manage databases and other information systems to ensure data is updated and accessible.
- Coordinate and support various administrative projects and initiatives.
- Oversee the procurement process, including sourcing, vendor management, and negotiations, to ensure efficient and cost-effective acquisition of goods and services.
- Oversee and maintain contracts with related vendors and purchase supplies and equipment as authorized.
- Monitor fixed assets and equipment, maintaining records for all IT and non-IT equipment.
- Record disbursement of petty cash, perform timely replenishment of funds, and conduct monthly reconciliations of the account.
Requirements:
- Bachelorʼs degree in any discipline
- Minimum 3 years of proven experience in a similar role
- Excellent communication and interpersonal skills
- Proficiency in MS Office & G Suite is a must
- Excellent organizational and time-management skills
- Quick-thinking, planning, coordinating, and executing skills
Life at WebEngage:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment. • Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance • Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
Perks & Benefits:
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and aContemporary Leave Policy (beyond sick leaves)
Explore more here: https://youtu.be/Y0HjfyMjUpg https://www.linkedin.com/company/webengage https://twitter.com/WebEngage?s=09
Think you fit the bill? Come along, letʼs redefine the future of Marketing Automation!
WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.
About Wokelo:
Wokelo.ai is a Gen-AI platform for investment research and insights. We are reimagining the future of work by unlocking human-like syntheses at scale. Our platform leverages proprietary technology and state-of-the-art LLM models to uncover rich insights and produce high fidelity analysis in minutes (read more about us here).
Wokelo is being leveraged by leading Private Equity, Investment Banks, Corporate Strategy,
Venture capital and Fortune 500 firms. We are headquartered in Seattle with a lean team co-located in the US and India. Our journey has attracted the backing of renowned venture funds and AI pioneers. We are looking for someone to help us scale up the business from 0 to 1.
What is in it for you:
• Opportunity to work in a disruptive first of its kind platform in the Generative AI-SAAS space
• Grow with us as we scale up, opportunity to build a category defining startup
• Work in production grade environment employing various Gen-AI models at scale
• Strong learning curve across NLP, ML models, LLM ops, DevOps, agent architectures, observability platforms
• Compensation and ESOPs commensurate for a founding member
• Remote/flexible work environment with travel relocation options to US/MENA/EMEA regions
Qualifications:
• 2+ years of experience in software development. Demonstrated ability to design customer-
focused, architecturally robust solutions that provide best-in-class software experiences for
our users
• In-depth programming knowledge of Python and Django (proficiency is must have)
• Prior experience in developing a SaaS platform (a strong plus)
• Prior experience in NLP engineering and building ML models (preferred)
• Prior experience in working with SQL/NoSQL databases is preferred
• Tech architecture/DevOps background is preferred, not mandatory
• Basic understanding of LLMs, RLHF, transformers, embeddings
• Strong understanding of Test Automation and integration of Testing with the development
process
• Champion of an engineering culture that emphasizes QA, Agile, DevOps, and CI/CD
• A pragmatic problem-solver who can identify the essence of a problem and deliver simple,
elegant solutions to that problem.
• Hustle attitude to be able to deliver and work on several products/features at the same time.
• Proficiency with distributed systems built on cloud infrastructure (Azure, AWS)
• Micro-services and serverless architecture. Understanding of Docker, Kubernetes
Greetings! We are looking for Product Manager for our Data modernization product. We need a resource with good knowledge on Big Data/DWH. should have strong Stakeholders management and Presentation skills
- Role/Level: AR Analyst- Process Analyst (PA)/ Sr Process Analyst(SPA)
- Notice period: Immediate joiners preferred (do not submit profiles who’s salary expectation if above 4.6 LPA fixed)
- Experience: 1+ years(for PA)/2+ years (for SPA)
- Location- Bangalore, Bannerghatta Road, Arekere gate & Chennai
- Must have:
Accounts receivable, AR calling, Denial management.
Process: Voice.
- Running Social Media Campaigns across all platforms (Google, FB,Insta etc).
- Managing and taking responsibility of the Store KPI’s
- Reaching out to as many consumers as possible by building scalable multi-touch programs and campaigns that span not only online but also offline channels
- Sourcing customers through social media campaigns, strategic partnerships, and Google Adwords campaigns of potential buyers in the TG.
- Being responsible for online ads such as Adwords, SEO, radio, email marketing, and content syndication.
- Playing a key role in the planning and management of SEM, Email Marketing, and so forth.
- Being responsible for Lead Management and nurturing through various interventions and Channels.
- Conducting research and analyses to deliver reports to the senior management on the performance of marketing campaigns and programs.
- Conducting forecasting and estimations on the profitability of the campaigns.
- Optimizing targeting and segmentation, as well as the allocation of budgets across multiple paid social channels inclusive of YouTube and Facebook to generate cost effective user actions.
- Passing the lead from the channel to the website.
- Ensuring that appropriate measures are in place for the purpose of assessing consumer satisfaction by liaising with the Customer Experience Management team.
- Collaborating with the engineering, IT, search marketing, and operations departments to optimize programs, campaigns, and landing pages, based on the real-time performance and the ROI.
- Building / Integrating various marketing automation tools for the purpose of enhancing the digital marketing efforts.
- Ensuring that leads are converted into consumers through well-crafted campaigns and close partnership with the sales department.
- Partnering up with senior performance management and key stakeholders in reporting back on the effectiveness of programs and campaigns, conversion rates, and online sales.
- Actively participating in the support and development of new ideas by key marketing department personnel, for example, SEO, SEM, and CRM managers
Desired Candidate Profile
What you need to have:- Bachelor’s degree in Marketing, Business Administration, Information Technology, Computer Science, or any other related field. An equivalent of the same in working experience is also acceptable.
- 3+ years working experience in online acquisition marketing position. Working experience in a key marketing position, preferably as a SEO/SEM Manager Is a plus.
- Experience in building and scaling acquisition programs that target consumers as well as experience in media planning across a broad online media mix.
- Should portray a passion and exceptional analytical skills and demonstrate a fluency in acquisition of metrics, being able to evaluate and orchestrate large campaigns spanning numerous marketing channels.
- demonstrate proficiency in optimizing and executing SEM, PPC as well as Facebook Ads, Instagram Ads, and Display Advertising.
- Should be capable of determining key metrics, constantly reduce operational costs, and measure the success of performance strategies.
- Use consumer insights to come up with and develop creative marketing acquisition tactics that can be applied throughout the department.
- Must also be a strong communicator both in verbal and written form.
- Should be capable of translating complex information and data into clear and easily understandable reports.
- Proficient in Ms Word, PowerPoint, and Ms Excel for the purpose of creating both visually and verbally engaging reports.
- Highly adaptable and quick learner. Come up with prompt solutions for marketing campaigns and programs.
- Have exceptional interpersonal skills that will aid in the execution of duties.
- Should have an ability to prioritize and meet deadlines when working on multiple projects with tight deadlines, be decisive, have a positive can-do attitude.
- Have a keen eye for detail, have initiative and be proactive going beyond the call of duty, have an ability to form logical cases that persuade consumers, have an ability to present recommendations and results to senior management with confidence, be consumer-oriented ensuring consumer expectations are always met.
- Should possess the ability to form meaningful relationships with colleagues, collaborating personnel, senior performance management, and even consumers.
- Good communiation skills
- Good conviencing skills
- Sales player
- maintain good relations with customer
- Follow up the clients until lead success










