Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
What you will do:
- Targeting a specific pool of low and medium usage from the existing set of clients and ensuring to maximise their product usage and call volume
- Conducting regular QBR with the clients being targeted for the expansion or product usage and call volume
- Maintaining the retention rate of the existing clients as per the company benchmark
- Sharing weekly and monthly reports with the reporting manager
- Getting case studies and testimonials from the targeted pool of clients
- Coordinating with the other departments to meet the allotted benchmarks
- Working on the product metrics to get better understanding of the clients to be contacted
- Providing advanced training to the clients for the advanced and targeted features
- Meeting/ E-meeting clients depending on the client requirements for product training or any additional requirements
- Sharing weekly and monthly reports with the Reporting Manager
What you need to have:
- Proven experience as a Sales Executive or relevant role
- Proficiency in English
- Excellent knowledge of MS Office
- Hands-on experience with CRM software is a plus
- Thorough understanding of marketing and negotiating techniques
- Passion for sales
- Self-motivatation with a results-driven approach
- Aptitude in delivering attractive presentations
About B2B Cloud Telephony Co.
Similar jobs
- Roles & Responsibilities
- Job Purpose:
- To manage the store operations of the respective store efficiently and run it as a successful unit through effective stock management, visual merchandising and achieve the desired sales targets while ensuring the customer service of highest standards.
- Job Context & Major Challenges:
- A store manager has to manage the storel operations, and at the same time achieve the sales target within a stipulated budget allocated for the store. The store manager has to manage the relationship with the visual merchandising team, projects ,HR ,buying team to ensure that the upkeep training, recruitment, the maintenance of the store are proper, and has to report to the regional manager .
- The major challenges of the jobholder are:
- Lack of responsibility shown by the CCAs after few months of recruitment, low discipline levels • Screening of right candidate for accurate hiring
- Consistency of the sales inspite of daily challenges
- Consistency in delivery TC Experience daily
- Inventory management
- Rostering / people management / grievance
- Accountabilities
- Establish rapport with potential and actual customers on a daily basis • Ensure clean and safe environment for the customer
- Ensures Daily capture of customer information & Bill linking – identify gaps and suggest improvement
- Looks into pattern of information and draw inference on customer types /likings/trends /quality of information captured
- Thank you cards / Calls – process adhered to ( Tracking and ensuring business results and quality call outs
- Ensure every customer gets TC delight 100% adherence of experience delivered
- Ensure that customers become repeat customers once they enter the store.Personally develop relations with top 50 customers of the store • Track customer sales closely across segments /types on a weekly basis • Supervise customer needs and looks at new ideas to delight.
- Performance chats on a monthly basis with individuals
- 24 hours resolution for crew grievance /if escalation to close within 7 days
- Take the initiative at the store level to improve the employee engagement
- Ensure Development plan for Coache’s and their teams is managed well on a quarterly basis..
- Appraisals – Quarterly chats on performance as per KRA
- Ensure there is development plan prepared for all store
People Management
Motivate the staff during the morning briefing about daily sales targets • Rostering , Schedule shifts and ensure punctuality of staff
HR Overview
- Screening for New hires as per Evaluation matrix
- Closure of timely recruitments
- Monthly StoreTraining Calendar adhered to , and gaps are filled on a monthly basis
- Weekly Audits and check on understanding on new joinee training • Ensure 100% adherence that every customer get TC Delight - manages evaluations and trainings for the team - issues with customers sorted within 24 hours - Observes coaches and ASM and take inputs for their Teams - Training needs identified and discussed with L&D for resolution
Visual Merchandising
- Implementation of the plan along with the VM champ
- VM changes at the suitable times in the store
- Replenishment of stocks on the floor
- Ensure VM Guidelines are met before store opening and during the day • Ensures daily actions are taken on VM opening checklist
- Window Maintenance – Ensures standards are met – does a walk thru twice a day
- Gives feedback on sections before pictures are taken and sent to HO • Display change – ensures activity done and time lines adhered to • Fixture maintainace –ensures problems are timely fixed.
- New GTM Window installations – timely done
- Track sales from merchandise going to stylists
Standard Operating Procedures
- Ensures that store opening/closing standards are followed properly,if gaps helps improve system
- Drives Store PnL
- Responsible for personnel planning, work hours, store / team holiday plan
- Inventory management and planning for each product category • Drives Store CRM Managements
- Ensure Timely closure on MIS / Reports Etc Ensure that the housekeeping staff follows the checklist properly
- Control mechanical maintenance of lights, air-system, electrical equipment
Accountabilities
- Reports property damage, request needed repairs within company time frames
- Conducts monthly meetings with different stakeholders
- Ensure proper installation of signage display façade properly cleaned • Daily Counts – Supervision of accuracy and timely reports sent. • Inward /Outward – Resigters maintained ,weekly supervision on dispatch / signs off on compliance
- Manages External Relations –Landlords / Mall team/ vendors
Cost Management
- Schedule the expenditures for the month(petty cash management)
- Follow the preventive maintenance schedule to reduce the costs
- Maintain the safety, energy consumption, and expenses reports
- Control costs incurred on the services provided by the vendors
- Control cash deposits and submission of credit slips on a daily basis
- Maintain records pertaining to customer discounts, schemes
- DMS – Supervision of DMS entry weekly and sufficient funds for store to run
Achievement of sales targets
- Explain & drive the sales targets to Managers on a daily basis • Coordinates with RM on Monthly Targets
- Contribute to the team efforts for accomplishing desired results by setting objectives and directions for KPI’s ,category revenue, competiton analysis,market trends
- Analyze sales very 3 hours to better daily performance
- SMS to be sent to the RM as required
- Motivate store team to achieve daily targets
- Understand Business on a MTD/WTD/FTDbasis and briefs coaches .
Shrinkage control
- Ensure the global count is done accurately on a daily basis and reports sent to HO
- Ensure that nobody from the staff indulges in pilferage and other activities
- Co-ordinate with security guard & staff to keep a watchful eye on customers
- Anticipate problems & preempt them by coming up with creative solutions
- Constantly identifies areas of improvement, takes initiative to drive them
People Management- Demonstrates ability to holistically monitor various HR analytics like workforce planning, staffing levels, engagement scores, salary costs, attrition levels
Competencies- Works with individuals to identify areas of development, works to improve them
Work Standards- Sets standards for excellence to achieve a high level of quality • Accepts responsibility of outcomes of one’s work; admits mistakes and refocuses efforts
Provides encouragement and support to others in accepting responsibility; does not accept others’ denial responsibility without questioning
Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals.
Gets Results- Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals
Customer Relations- Works to educate the customers so that they are fully aware of products Establishes good interpersonal relationships by helping people feel valued
Handles upset customers by hearing the customer, empathizing, apologizing, and taking personal responsibility for resolving customer problems/issues
Team Work- Builds strong teams that capitalize on differences in expertise, competencies
Champions collaborative team working across departments/ functions • Proactively works with colleagues to develop solutions to their issues
We are hiring for Designation: Career Development Executive / Officer-
Job Description: (70% inside sales & 30% virtual meetings)
· Achieving enrolment targets (End to End Sales).
· Lead generation through cold calling
. Identifying suspects and prospects
· Meeting & Counselling prospective working professionals for their career options.
· You will be selling executive MBA programs, financial courses, full time MBA programs or techno functional courses.
Experience - 1-3Years
Location - Mumbai (Thane, Chembur, Goregaon)
Age - max 28 years
Immindiate joiner
Monday- Saturday (Sundays fixed off) Work timings – 10:00 a.m. to 7:00 p.m.
Batik, a product by Tartan, provides a fintech-based platform (startbatik.com) that has been built from the ground up to natively support a wide range of organizations and employers. Through Batik, employees are empowered to use customizable and flexible benefits with easy access to a marketplace that has multiple products like quick loans, credit cards, insurances, gadgets, Coupons, Gym memberships etc.
Starting as a feature of one of our products at Tartan, Batik has helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic rewards, recognition, and much more.
If you are a self-driven individual, excited to grow the business rapidly through creative, well-executed outbound strategies. Tartan is the right place for you, you will get to build, refine, and execute the outbound sales process & strategy, driving critical top-of-funnel opportunities. Your role will combine product, technical, and industry knowledge that will help us build amazing products and better businesses
What will you do?
- Directly responsible for questions on new clients, managing key accounts, engaging with customers, and driving key objectives
- Actively plans and executes Tartan's sales strategy, proactively identifies new opportunities in the open market, increasing Tartan's footprint of business and solutions with assigned customers
- Execute paperwork, negotiate pricing contracts, own go-lives, and post-sales service
- Regularly conduct structured review sessions with internal & external stakeholders
- Be the face of the organization, representing the company mission, vision & objectives
- Work coherently with internal cross-functional teams, ensuring coordination, effective communication, and team spirit
- Be a part of a growing and aggressive sales team, help execute business objectives, strategies, and growth plans of the company
You will be a good fit if you have the below
- 2+ years of work experience, preferably in B2B sales, strategic alliances, and account management customer-facing roles especially in technology product sales.
- Immediate joiners will be preferred.
- Superior verbal and written communication skills
- Experience with interaction with CXOs.
- Desire to develop product expertise and evangelize TartanHQ’s mission & value proposition to drive sales growth
- Strong interest in technology and financial services; intellectually curious
- Proficiency in using/helping setup CRMs
- Self-starter who is able to define and manage their own work streams
Why Tartan?
- Brand new Macbook
- Stock Options
- Health Insurance
- Unlimited Sick Leaves
- Passion Fund (Invest in yourself or your passion project)
- Wind Down
1. Employee Management at your Fingertips. PagarBook - India's Best Payroll and Attendance
2. Management tool for Small & Medium Enterprises. Using PagarBook, a business owner can maintain all the records of their employees digitally and can get insights around the same.
3. PagarBook is free & easy to use employee management, work & payroll management software app where you can manage all your staff and employee’s attendance, record the work done by your staff and employees and their salary, payments & advances can also be recorded in this app.
4. Sms & WhatsApp notification to employees and staff about payments, bonuses, daily work, attendance & leaves.
5. The Sales would be done for premium desktop version of the application
6. Benefits of desktop application:
a. Better and Easier accessibility, also available on mobile web
b. Access to rich reports which gives you business knowledge, spend
c. Unlimited free upgrades for a year
About Sales team:
The field sales team at PagarBook is all about solving SME’s customer problems and ensuring we deliver compelling value propositions.
On a typical day, the sales team:
● drives the adoption of a premium version of Pagarbook, sold at a subscription fee per annum
● never-say-no attitude, and comes with a win-all attitude
● At the same time, a core ingredient of the DNA is customer empathy
● We should always ensure the customer is well informed of all the benefits of the solution, before we close the sales.
Responsibilities and Duties of sales city lead:
● Lead a team of PagarBook sales associates on the field
○ You will pitch about PagarBook desktop solution on field to customers
○ You will explain the benefits of PagarBook desktop solution to customers
■ Better and Easier accessibility, also available on mobile web
■ Access to rich reports which gives you business knowledge
■ Unlimited free upgrades for a year
■ The users can register on the desktop for a free trial for 7 days
■ Expense manager
■ Bulk update features
○ Sales associate would convert the customer into a paid customer
● You will have sales target in INR per month revenue
○ Incentives would be given based on slabs of target achieved by the team
Mandatory requirements
● Local language knowledge in the city of operations is a must
Benefits:
● Targets based incentives (extremely attractive, based on targets achieved)
● Petrol allowance ~upto INR 3,000 (on actual bills)
Key Areas of Responsibility (KRAs):
● Onboarding of Customers per associate
● Retaining customer accounts
○ While we build new businesses, cross-selling would be key
○ Customers should keep using PagarBook desktop beyond 30 days of activation
● Grow customer basket size
○ Identify key SME clusters in the city and prepare an acquisition plan
○ Go aggressive and acquire
● Business acumen & key skills
○ Strong knowledge on PagarBook sales process, services and product
○ Local Market and competition knowledge and clear articulation of PagarBook advantages
○ Strong negotiation and influencing skills to create win-win
○ Give continuous feedback to internal teams to improve our customer service level
Finally, remember, you are the PagarBook brand ambassador on the ground! All the best.
● Conduct market research for lead generation of multiple industries.
● Draft tailored email campaigns for respective leads to facilitate the sales funnel.
● Perform project coordination and supply information for the development of new sales strategies.
● Stay up-to-date with the latest funding rounds in the Indian start-up ecosystem to identify new B2B and B2C prospects.
● Keep a track of existing and newly approached prospects to maintain a master database.
● Assist the sales team in preparing marketing collaterals and pitches for new prospect meetings.
Skills and Qualifications:
● Graduation in any field.
● Should have prior internship experience in sales and/or marketing in a start-up culture. SaaS experience is a plus.
● Strong research and communication (verbal and written) skills.
● Creative writing skills for drafting catchy email campaigns.
● Knowledge and understanding of enterprise sales funnel.
● Ability to understand and break down complex problem statements centred around marketing and client acquisition.
● Prior experience in content marketing is an added advantage.
Only 2020 and later batch pass outs can apply.
What’s in it for you
· Imagine working on the client needs of the first technology lead smart content provider in India. Call it accelerated learning with “technology”. Develop your skills and drive strategy, make a real impact to the business
Perks
● A learning and transparent work environment
● Job and business training. Yes, not just your role- we have Masterclasses to increase your skills
● Internship certificate of 3 months
● Paid Internship: 10000
● Opportunity to convert full time after internship.
Why Text Mercato
· Text Mercato is one of the few (probably the only one in India) companies in the world working on a custom-built platform to deliver quality content efficiently at a competitive cost. With expertise in the field of content creation, it partners with 200+ Indian and international brands like L’Oréal, Amazon, Edge verve, Myntra, Housing.com, RBS, MakeMyTrip, etc. Customer satisfaction and partnering with the client is at the core of the company’s values.
Timings
· Monday-Friday
· 9:30am-6:30pm
Limited positions apply immediately.
We now wish to scale ll these categories which are proven to be working and hence looking for Sales Person who can get us business using our success stories.
https://ideaclicks.in/success-story/digital-promotion-of-gynecologist-in-india/