Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
What you will do:
- Targeting a specific pool of low and medium usage from the existing set of clients and ensuring to maximise their product usage and call volume
- Conducting regular QBR with the clients being targeted for the expansion or product usage and call volume
- Maintaining the retention rate of the existing clients as per the company benchmark
- Sharing weekly and monthly reports with the reporting manager
- Getting case studies and testimonials from the targeted pool of clients
- Coordinating with the other departments to meet the allotted benchmarks
- Working on the product metrics to get better understanding of the clients to be contacted
- Providing advanced training to the clients for the advanced and targeted features
- Meeting/ E-meeting clients depending on the client requirements for product training or any additional requirements
- Sharing weekly and monthly reports with the Reporting Manager
What you need to have:
- Proven experience as a Sales Executive or relevant role
- Proficiency in English
- Excellent knowledge of MS Office
- Hands-on experience with CRM software is a plus
- Thorough understanding of marketing and negotiating techniques
- Passion for sales
- Self-motivatation with a results-driven approach
- Aptitude in delivering attractive presentations
Shubham Vishwakarma
Full Stack Developer - Averlon
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Full Stack Developer - Averlon