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B2B Cloud Telephony Co. logo
Sales/ CSM Executive- Revenue Team Support
B2B Cloud Telephony Co.
Sales/ CSM Executive- Revenue Team Support
B2B Cloud Telephony Co.'s logo

Sales/ CSM Executive- Revenue Team Support

at B2B Cloud Telephony Co.

Agency job
via Unnati
1 - 3 yrs
₹1L - ₹3L / yr
Remote only
Skills
Sales
Certified Scrum Master (CSM)
Are you looking to join a fast growing cloud telephony company where you could use your experience and leverage on the growth? Then, please read on.

Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
 
Currently operating in major cities, the startup is focused on increasing its reach in tier 2 and 3 cities and towns, which are largely untapped markets. They also have their operations set up across South Asia, Middle East, and Latin America. Led by a visionary founder, whose experience covers business, technology, sales, and operations, the team is built on trust, motivation, learning, and improvement.
 
As a Sales/ CSM Executive- Revenue Team Support, you will be reponsible for deriving major factors for expansion of revenue from the existing clients.

What you will do:

  • Targeting a specific pool of low and medium usage from the existing set of clients and ensuring to maximise their product usage and call volume
  • Conducting regular QBR with the clients being targeted for the expansion or product usage and call volume
  • Maintaining the retention rate of the existing clients as per the company benchmark
  • Sharing weekly and monthly reports with the reporting manager
  • Getting case studies and testimonials from the targeted pool of clients
  • Coordinating with the other departments to meet the allotted benchmarks
  • Working on the product metrics to get better understanding of the clients to be contacted
  • Providing advanced training to the clients for the advanced and targeted features
  • Meeting/ E-meeting clients depending on the client requirements for product training or any additional requirements
  • Sharing weekly and monthly reports with the Reporting Manager

 

Candidate Profile:

What you need to have:

  • Proven experience as a Sales Executive or relevant role
  • Proficiency in English
  • Excellent knowledge of MS Office
  • Hands-on experience with CRM software is a plus
  • Thorough understanding of marketing and negotiating techniques
  • Passion for sales
  • Self-motivatation with a results-driven approach
  • Aptitude in delivering attractive presentations    
Read more
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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