Graphics Designer

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Job Title: sales manager/ Reginal sales manager/ area sales manager/key account manger

Location: Mumbai, Pune

Experience: 3+ year in project sales in interior product, furniture, ACP, laminates, Tiles, wallpaper etc

Job Summary

The Key Accounts Manager will be responsible for managing and growing strategic customer relationships, driving sales across assigned territories, and expanding the company’s presence in the building materials segment. The role involves working closely with key stakeholders such as architects, interior designers, consultants, contractors, and developers to generate business opportunities and ensure long-term partnerships.

Key Roles & Responsibilities

• Business development and sales generation across assigned areas by identifying potential clients and converting leads into business
• Develop and maintain strong relationships with key accounts including architects, interior designers, consultants, contractors, builders, and developers
• Specifying the products through architects, interior designers.
• Drive product promotion through effective networking, presentations, and regular client engagement
• Identify new business opportunities and unexplored markets to expand company reach and increase revenue
• Ensure achievement of sales targets and contribute to overall business growth objectives
• Manage and strengthen the sales and distribution network within the assigned territory
• Handle customer queries, complaints, and concerns efficiently to ensure high levels of
• customer satisfaction and retention
• Plan and execute brand promotion activities to enhance market visibility and positioning
• Monitor project pipelines and ensure timely submission of sales and progress reports
• Ensure optimum utilization of resources and maintain cost efficiency in operations
• Collaborate with internal teams such as marketing and product development to align
• strategies with market trends
• Represent the company at industry events, exhibitions, and conferences to build brand presence and generate leads
• Travel as required for client meetings, project follow-ups, and business expansion initiatives

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, or a related field (MBA preferred)
• Minimum 4 years of experience in sales or key account management, preferably in the building materials or construction industry
• Proven track record of achieving sales targets and managing key client relationships

Skills & Requirements

• Strong and fluent communication in English language and interpersonal skills
• Proficiency in MS Excel, PowerPoint, and Word
• Good negotiation and relationship management abilities
• Strategic thinking with a results-driven approach
• Energetic personality with a professional and presentable conduct

Mail updated resume with salary details-

email: etalenthire[at]gmail[dot]com

satish: 88O 27 49 743

Sales Executive / Senior Sales Executive

Job Summary

We are looking for an experienced Sales Executive / Senior Sales Executive who can drive enrollments for our master training program through consultative selling. The role requires counselling prospective learners, handling high-quality leads, closing enrollments, and consistently achieving revenue targets.

Key Responsibilities

Sales & Counselling

• Counsel students and working professionals on career-oriented training program
• Understand the learner requirements and recommendation accordingly
• Explain program structure, curriculum, pricing and career outcomes
• Handle inbound and outbound leads and convert them into enrollments
• Manage follow-ups and closures using CRM tools
• Handle objections and negotiate to close enrollments

Target & Performance

• Achieve individual monthly enrollment and revenue targets
• Improve lead to enrollment conversion ratios
• Increase average ticket size through effective counselling
• Maintain accurate sales reports and pipeline visibility

Coordination & Experience

• Coordinate with marketing and operations teams for smooth enrollment
• Ensure seamless onboarding and learner satisfaction
• Encourage referrals and repeat enrollments where applicable

Required Skills & Qualifications

• Bachelor’s degree in any discipline (MBA in Marketing preferred)
• 1–8 years of sales experience, preferably in Training / EdTech / Education
• Proven experience in closing sales and achieving targets
• Strong communication, persuasion and negotiation skills
• Ability to explain professional or technical program clearly
• Experience using CRM and sales tracking tools
• Result-oriented and self-driven mindset

Additional Benefits

• Monthly top-performer awards
• Spot incentives for quick and volume closures
• Monthly/ Yearly consistency bonus
• Growth path to Team Lead / Manager role

Why Join Us

• Strong inbound lead support
• Transparent and achievable targets
• High earning incentive potential
• Growing organization with leadership opportunities

Operations Executive – Roles and Responsibilities

Objective:

To manage and support the day-to-day operations related to training delivery, ensuring sessions are executed smoothly, stakeholders are aligned, and operational data is accurately maintained.

🔧 Core Responsibilities

1. Training Session Coordination

Responsibilities:

• Coordinate and execute training sessions as per schedules.
• Ensure trainers and learners have all necessary information and access.
• Prepare training kits, tools, and digital resources.

Key Tasks:

• Send session invites and joining links (Zoom/MS Teams).
• Share pre-training materials with participants.
• Monitor live sessions and assist with technical support if needed.

2. Trainer & Client Communication

Responsibilities:

• Act as a liaison between trainers, learners, and internal teams.
• Ensure smooth communication before, during, and after training sessions.
• Address basic queries and escalate issues where needed.

Key Tasks:

• Confirm trainer availability and session readiness.
• Communicate session changes, delays, or cancellations.
• Collect trainer session feedback and pass it to QA or management.

3. Data Entry & Reporting

Responsibilities:

• Maintain accurate records of sessions, trainers, attendance, and client feedback.
• Assist in preparing performance, delivery, and utilization reports.
• Ensure real-time updates to CRM, LMS, and other internal tools.

Key Tasks:

• Update trackers (Google Sheets/Excel) after each session.
• Log trainer invoices, session feedback, and issue tickets.
• Support weekly and monthly reporting tasks.

4. Operational Support Activities

Responsibilities:

• Support the broader operations team with document prep, session audits, and internal coordination.
• Help troubleshoot last-minute issues related to tech, scheduling, or trainer no-shows.
• Coordinate across teams (sales, finance, sourcing) to close operational loops.

Key Tasks:

• Help prepare certificates of completion for learners.
• Follow up on trainer documents for finance team (for payout processing).
• Update session timelines or calendars as per changes.

5. Quality & Compliance Assistance

Responsibilities:

• Ensure sessions meet delivery quality benchmarks.
• Follow checklists and SOPs for session execution.
• Support compliance documentation for certified programs (e.g., PMI, ITIL, Scrum).

Key Tasks:

• Track feedback scores and session satisfaction ratings.
• Help review recordings or reports for quality assurance teams.
• Flag non-compliance issues to senior operations members.

🧠 Required Skills:

• Strong communication & interpersonal skills
• Basic knowledge of CRM/LMS tools and Google Workspace
• Attention to detail and time management
• Team-player with multitasking ability
• Willingness to work flexible hours across global time zones

Job Description:

We are seeking a skilled Quant Developer with strong programming expertise and an interest in financial markets. You will be responsible for designing, developing, and optimizing trading algorithms, analytics tools, and quantitative models. Prior experience with cryptocurrencies is a plus but not mandatory.

Key Responsibilities:

 • Develop and implement high-performance trading algorithms and strategies.

 • Collaborate with quantitative researchers to translate models into robust code.

 • Optimize trading system performance and latency.

 • Maintain and improve existing systems, ensuring reliability and scalability.

 • Work with market data, conduct analysis, and support trading operations.

Required Skills:

 • Strong proficiency in Python and/or C++.

 • Solid understanding of data structures, algorithms, and object-oriented programming.

 • Familiarity with financial markets or trading systems (experience in crypto is a bonus).

 • Experience with distributed systems, databases, and performance optimization.

 • Knowledge of numerical libraries (e.g., NumPy, pandas, Boost) and statistical analysis.

Preferred Qualifications:

 • Experience in developing low-latency systems.

 • Understanding of quantitative modeling and back testing frameworks.

 • Familiarity with trading protocols (FIX, WebSocket, REST APIs).

 • Interest or experience in cryptocurrencies and blockchain technologies.

• Building out and manage a young data science vertical within the organization

• Provide technical leadership in the areas of machine learning, analytics, and data sciences

• Work with the team and create a roadmap to solve the company’s requirements by solving data-mining, analytics, and ML problems by Identifying business problems that could be solved using Data Science and scoping it out end to end.

• Solve business problems by applying advanced Machine Learning algorithms and complex statistical models on large volumes of data.

• Develop heuristics, algorithms, and models to deanonymize entities on public blockchains

• Data Mining - Extend the organization’s proprietary dataset by introducing new data collection methods and by identifying new data sources.

• Keep track of the latest trends in cryptocurrency usage on open-web and dark-web and develop counter-measures to defeat concealment techniques used by criminal actors.

• Develop in-house algorithms to generate risk scores for blockchain transactions.

• Work with data engineers to implement the results of your work.

• Assemble large, complex data sets that meet functional / non-functional business requirements.

• Build, scale and deploy holistic data science products after successful prototyping.

• Clearly articulate and present recommendations to business partners, and influence future plans based on insights.

• >8+ years of relevant experience as a Data Scientist or Analyst. A few years of work experience solving NLP problems or other ML problems is a plus

• Must have previously managed a team of at least 5 data scientists or analysts or demonstrate that they have prior experience in scaling a data science function from the ground 

• Good understanding of python, bash scripting, and basic cloud platform skills (on GCP or AWS)

• Excellent communication skills and analytical skills

• Work closely with the Founders in helping grow the organization to the next level alongside some of the best and brightest talents around you

• An excellent culture, we encourage collaboration, growth, and learning amongst the team

• Competitive salary and equity

• An autonomous and flexible role where you will be trusted with key tasks.

• An opportunity to have a real impact and be part of a company with purpose.

Fancall is an app company that allows YouTubers to connect with their fans on a one to one basis. Fancall is a startup company based in Ahmedabad, Gujarat. We are looking for team members who are passionate about the industry and are ready to learn, share their expertise and think outside the box when needed. We at fancall are trying to do what no one else has done before, everyday. Our mission is to change how we communicate with influencers forever.

We are looking for a Swift Developer to join our team! As a Swift Developer you will be responsible for the development and maintenance of applications aimed towards iOS and OS X. You will oversee development of applications and their integration with back-end services.

Swift Developer duties and responsibilities:

Plan, design, and implement applications for iOS and OS X

Monitor the performance, quality, and responsiveness of the company's applications

Work with the rest of the team to define, design, and develop new features

Identify process bottlenecks

Find and fix bugs in a timely manner

Suggest an improvement for the current processes

Swift Developer requirements and qualifications

Proficiency in Swift

3+ years of experience as a Swift Developer

Experience with embedded databases

Knowledge of APIs to connect to back-end services

Understanding of UI design and a user-oriented focus

Understanding of Apple’s design principles and interface guidelines

Critical thinker and problem-solving skills

Team player

Good time-management skills

Great interpersonal and communication skills

Job Type: Full-time

Salary: ₹360,000.00 - ₹600,000.00 per year