Graphic Designer

About the Role

At Clink, we are building something bold and ambitious—and the Founder’s Office is at the center of it all. As a Founder’s Office Associate, you’ll work directly with the CEO and leadership team to help scale the company, own strategic initiatives, and ensure smooth execution across teams.

This role is perfect for someone who thrives in fast-paced, ambiguous environments, loves taking ownership, and wants exposure to the full spectrum of building a startup operations, strategy, hiring, fundraising, and partnerships.

If you’re passionate, hardworking, and eager to take responsibility, this is your chance to create real impact at an early-stage company.

Key Responsibilities

• Multi-Project Ownership: Lead and support critical projects across business operations, growth, hiring, and partnerships.
• Process Building: Help design and implement scalable processes and SOPs for a growing organization.
• CEO Support: Work closely with the Founder on strategic priorities, investor updates, internal communications, and key decisions.
• Cross-Functional Execution: Ensure alignment across teams and facilitate collaboration to move fast on high-impact initiatives.
• Research & Strategy: Conduct market research, competitor benchmarking, and prepare insights to support leadership decision-making.
• Hiring Support: Partner with leadership to drive recruitment processes, from sourcing to candidate engagement.
• General Problem-Solving: Be the go-to person for tackling urgent or ambiguous challenges that don’t have a clear owner.

Requirements

• Experience working at early-stage startups (internships or full-time).
• Prior professional, internship, or college leadership experience handling multiple tasks/projects at once (e.g., societies, fests, or work-study roles).
• Strong organizational skills with the ability to prioritize and execute in high-pressure situations.
• A passionate, hardworking, and responsible approach to problem-solving and ownership.
• Excellent communication and interpersonal skills.
• Growth mindset with the ability to thrive in ambiguity.

About Clink

Clink is revolutionizing the way restaurants engage with their customers. By offering AI-driven tools, Clink empowers restaurants to manage their marketing and customer relationships directly, helping them deliver personalized offers, rewards, and innovative services that boost customer loyalty and foot traffic. One of Clink's standout features, Instagram Rewards, turns social media engagement into significant rewards for customers, creating stronger connections with the restaurant. To learn more, visit: Clink Rewards.

Why Join Us?

• Direct exposure to the Founder and core leadership team.
• Work on high-impact projects across strategy, growth, and operations.
• Be part of the 0 → 1 journey of scaling an early-stage startup.
• Fast-paced learning environment where responsibility and ownership come early.
• A culture that rewards initiative, creativity, and results.

• Professional experience in enterprise java software development using Spring MVC framework , RESTful  APIs and SOA
• Experience working in Cloud(AWS)
• Outstanding problem solving skills
• API Development experience
• Exposure to monitoring tools such as ELK, Splunk
• Experience with Selenium for UI automated tests written in Cucumber or Scala
•  Able to handle day-to-day challenges and owning the resolution of issues as they arise.

Your Day-to-Day

1. Derive Insights and drive major strategic projects to improve Business Metrics and take responsibility for cost efficiency and Revenue management across the country
2. Perform Market research, Post Mortem analyses on competitor expansion and Market Penetration patterns. 
3. Provide in-depth business analysis and data insights for internal stakeholders to help improve business. Derive and launch projects in order to reduce the gaps between targeted and projected business metrics
4. Responsible for optimizing Carsome’s C2B and B2C customer acquisition and Dealer retention funnel. Work closely with Marketing and Tech teams to create, produce and implement creative digital marketing campaigns and drive CRM initiatives and strategies 
5. Analyse the Revenue flows and processes large datasets to gather process insights and propose process improvement ideas for Carsome across SE-Asia
6. Lead commercial projects & process mapping, from conceptualization to completion, to build or re-engineer business models, tools and processes.
7. Having experience in analyses and insights in dealing on Unit Economics, COGs and P&L will be preferred ,but not mandatory
8. Use Business Intelligence and Data Science tools to answer the appropriate business problems using SQL, Tableau or Python.
9. Coordinate with HQ Data Insights Team and manage internal stakeholders across departments to ensure the smooth delivery of strategic projects
10. Work across different departments/functions (BI,DE, tech, pricing, finance, operations, marketing, CS,CX) and also on high impact projects and support business expansion initiatives

Your Know-Know

• At least a Bachelor's Degree in Accounting/Finance/Business or the equivalent. 
• 3-5  years of experience in strategy / consulting / analytical / project management roles; experience in e-commerce, Start-ups or Unicorns(CARS24,OLA,SWIGGY,FLIPKART,OYO) or entrepreneur experience preferred + At Least 2 years of experience leading a team
• Top-notch academics from a Tier 1 college (IIM / IIT/ NIT)
• Must have SQL/PostgreSQL/Tableau Experience. 
• Excellent Market Research, reporting and analytical skills, including carrying out weekly and monthly reporting
• Holds experience in working with Data/Business Intelligence Team
• Analytical mindset with ability to present data in a structured and informative way
• Enjoy a fast-paced environment and can align business objectives with product priorities
• Good to have : Financial modelling, Developing financial forecasts , development of Financial - strategic plan/framework

• Translate ideas into concepts, user flows, wireframes, and prototypes that lead to intuitive user experiences.
• Work with a cross-functional team of engineers, content writers, and product managers to anticipate and identify user needs and align product goals with the user's goals.
• Come up with features and improvements that you can ship quickly and measure for effectiveness.
• Design and discover workflows that allow you to test designs early and often, and then iterate upon feedback.
• Identify new product opportunities, inform launch decisions, and product improvements.
• Use and evolve our internal design libraries and design system.
• Work closely with engineers and other partners to ensure what is shipped is true to your design work.
• Help with hiring and establishing a design culture within the company by evangelizing thoughtful design and its impact on the bottom-line.
• Directly contribute to the overall product and design direction of the whole company.

• You have an online portfolio that documents your work and thinking process - or a PDF would do too. (If not, you might be asked to take a design assignment)
• You have a high bar for your work and the team.
• Strong empathy for users
• You have solid Visual Design, UI, and Interaction Design chops.
• You are someone who cares deeply about getting to the root of the problem you're solving and take time to understand all the facts before making informed design decisions.
• You engage complexity head-on before simplifying.
• You have a strong bias for action when it comes to prototyping to help facilitate better product discussions.
• You understand the balance between craft, speed, and impact on the bottom line.

• Handling the development of new webpages and changes to website design and infrastructure if any
• Working with various stakeholders to define the objectives that will drive the most meaningful impact needed to execute them
• Developing and maintaining web development processes and standards
• Proposing and evaluating innovative solutions and ideas, and implementing them
• Creating detailed technical tasks list and providing technical guidance to the team
• Ensuring project requirements are delivered on time within budget and meeting quality objectives

What you need to have:

• 6 to 9 years experience as a website developer
• Experience in handling a team
• Good understanding of banking business processes
• Good knowledge of PHP, CSS, bootstrap, Angular 8 or above
• Knowledge of RDMS
• Hands-on experience in Javascript
• Good communication skills     

• Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period 
• Provide product training to enable the customers to realize the potential of the company
• Identify product usage gaps and provide actionable solutions to the customers 
• Build value-based relationships with customers and create company champions 
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI, 
• Drive desired customer outcomes through a consultative approach 
• Ensure customer retention by negotiating and closing renewals 
• Identify opportunities of upselling and cross-selling along with the Account Managers 
• Identify appropriate business use cases where the company can be deployed 
• Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully 
• Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers 
• Communicate and brain-storm with the product team on customer feedback and help refine product roadmap 
• Work with the marketing team to execute customer surveys, case studies, etc 
• Identify and Process Success milestones for the customers 
• Optimize existing processes within the company and actively enhance all Customer Success initiatives 
• Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization 

Our ideal Customer Success Manager: 

• Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs)  in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company 
• Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor 
• Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone. 
• Showcases exemplary written and verbal communication skills to work along with Global Customers 
• Has worked directly with Large Enterprise Customers in the Americas or European region  
• Has an exceptional ability to communicate and foster positive business relationships
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
• Managed customers across different segments in the past and knows how to manage them differently
• Exhibits a true passion for customers and for Customer Success  

Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.

The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.

As an Onboarding Specialist, you will be responsible for owning and managing customer relationships from registration/ sign-up through successful conversion/ transaction.

• Guiding new customers through the onboarding process
• Ensuring bona fide users enjoy a seamless journey
• Interacting with the users through chat, email and voice upholding the highest standard of communication and courtesy
• Executing initiatives that center around compliance and regulatory requirements
• Working cross-functionally with marketing, product, sales, and support teams to improve the onboarding process

Desired Candidate Profile

• 1-2 years of experience in sales, CRM or as onboarding specialist
• Excellent oral and written communication skills, with proficiency in English and any second language
• Exceptional organisational skill
• Excellent creative and critical thinking skills
• Adaptability and flexibility with the willingness and ability to shift strategies on a dime to meet the needs of our customers
• Proven ability to manage multiple complex customer journeys at once