Delivery Manager

🚀 Hiring: Automation Tester

⭐ Experience: 6+ Years

📍 Location: Bangalore

⭐ Work Mode:- Hybrid

⏱️ Notice Period: Immediate Joiners

(Only immediate joiners & candidates serving notice period)

We’re looking for a skilled Automation Tester with a strong background in Java, Selenium, and AWS to join our growing QA team. If you're passionate about automation, love solving problems, and thrive in a dynamic environment, we’d love to hear from you!

Must-Have Skills:

✅ Strong hands-on experience in Automation Testing

✅ Proficiency in Java for writing test scripts

✅ Expertise in Selenium WebDriver

✅ Working knowledge of AWS services relevant to test environments

✅ Solid understanding of the SDLC and Agile methodologies

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Title: Data Platform / Database Architect (Postgres + Kafka) — AI‑Ready Data Infrastructure

Location: Noida (Hybrid). Remote within IST±3 considered for exceptional candidates.

Employment: Full‑time

About Us

We are building a high‑throughput, audit‑friendly data platform that powers a SaaS for financial data automation and reconciliation. The stack blends OLTP (Postgres), streaming (Kafka/Debezium), and OLAP (ClickHouse/Snowflake/BigQuery), with hooks for AI use‑cases (vector search, feature store, RAG).

Role Summary

Own the end‑to‑end design and performance of our data platform—from multi‑tenant Postgres schemas to CDC pipelines and analytics stores—while laying the groundwork for AI‑powered product features.

What You’ll Do

• Design multi‑tenant Postgres schemas (partitioning, indexing, normalization, RLS), and define retention/archival strategies.  

• Make Postgres fast and reliable: EXPLAIN/ANALYZE, connection pooling, vacuum/bloat control, query/index tuning, replication.  

• Build event‑streaming/CDC with Kafka/Debezium (topics, partitions, schema registry), and deliver data to ClickHouse/Snowflake/BigQuery.  

• Model analytics layers (star/snowflake), orchestrate jobs (Airflow/Dagster), and implement dbt‑based transformations.  

• Establish observability and SLOs for data: query/queue metrics, tracing, alerting, capacity planning.  

• Implement data security: encryption, masking, tokenization of PII, IAM boundaries; contribute to PCI‑like audit posture.  

• Integrate AI plumbing: vector embeddings (pgvector/Milvus), basic feature‑store patterns (Feast), retrieval pipelines and metadata lineage.  

• Collaborate with backend/ML/product to review designs, coach engineers, write docs/runbooks, and lead migrations.

Must‑Have Qualifications

• 6+ years building high‑scale data platforms with deep PostgreSQL experience (partitioning, advanced indexing, query planning, replication/HA).  

• Hands‑on with Kafka (or equivalent) and Debezium/CDC patterns; schema registry (Avro/Protobuf) and exactly‑once/at‑least‑once tradeoffs.  

• One or more analytics engines at scale: ClickHouse, Snowflake, or BigQuery, plus strong SQL.  

• Python for data tooling (pydantic, SQLAlchemy, or similar); orchestration with Airflow or Dagster; transformations with dbt.  

• Solid cloud experience (AWS/GCP/Azure)—networking, security groups/IAM, secrets management, cost controls.  

• Pragmatic performance engineering mindset; excellent communication and documentation.

Nice‑to‑Have

• Vector/semantic search (pgvector/Milvus/Pinecone), feature store (Feast), or RAG data pipelines.  

• Experience in fintech‑style domains (reconciliation, ledgers, payments) and SOX/PCI‑like controls.  

• Infra‑as‑Code (Terraform), containerized services (Docker/K8s), and observability stacks (Prometheus/Grafana/OpenTelemetry).  

• Exposure to Go/Java for stream processors/consumers.  

• Lakehouse formats (Delta/Iceberg/Hudi).

TAPPP(https://tappp.com/) is building the next-generation digital platform by leveraging cell-based architecture to integrate technologies like Artificial Intelligence, Rules, Workflows, Microservices, FaaS (Function as a Service), Micro-frontends, and Micro apps to create a highly extensible and cutting-edge technology platform that brings together sports fans with broadcasters, sports teams, and sportsbooks to create a marketplace for all aspects of sports and we are available across platforms via the Web, Mobile, Roku, and Tablets.

Building out this brand presents significant product and engineering challenges. At the center of solving those challenges is the TAPPP Product Engineering team which is responsible for the TAPPP product end to end.

TAPPP is led by a very able leadership team drawn from Industry leaders from companies like ESPN, Amazon, Blackhawk, Kargocard, Visa, and

many others.

The organization is flat, processes are minimal, individual responsibility is big, and there is an emphasis on keeping non-productive influences out of the everyday technical decision-making process. Upholding these philosophies will be imperative as we execute our aggressive plan of global expansion over the next 2 years.

Position Description

As Senior Technical Product Manager on the TAPPP digital platform, you'll be responsible to:

1. Work with the US product and engineering leadership to manage SAFe agile projects, define user-stories, plan sprints, conduct standup meetings, and ensure software quality, automated testing
2. Work with the engineering leadership for resource planning, resource allocation, and project plans
3. Manage time-off and leave for the India team to ensure minimal impact to projects
4. Work with the US product and engineering leaders to conduct user-acceptance testing of the product before it goes to production
5. Work with product, engineering and support leadership in the US to implement TechOps and support strategy and ensure 24x7 coverage for the platform
6. Ensure timely delivery of high-quality products that meet customer needs and align with organization short- and long-term strategy.

You'll work across various domains and with a talented group of associates spanning multiple ego-locations.

What You'll Bring

• Strong experience in software project management, resource planning, and team management
• Some experience in Television, particularly sports. Some prior experience on sports betting would be ideal but not required.
• A creator and a doer - you identify a problem, envision a solution, and take a hands-on approach towards building it; you index high on grit and "can-do" moxie.
• A clear communicator - you break down complex concepts and make them easy to understand.
• A generous collaborator - you are excited by the opportunity to work with cross-functional teammates to create successful products.
• 
  

Equal Opportunity Employer

TAPPP is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Bachelor's degree in computer science, engineering, or related area
• 10 years' experience in technical product management
• 6 years in Agile project management, sprint-planning, review test-plans building teams to deliver the projects
• Strong familiarity and 3 years experience managing cloud-native software development
• Strong familiarity with source code managing, branching, and DevOps to guide the team in automated DevOps pipeline.
• 3 years experience with cloud-native projects on AWS platform for 100 Million plus user-base.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Computer Science, Engineering, Business Administration, or related area and 8 years' experience as a technical product manager, or project manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products

Primary Location

Pune, India

3 years Minimum Experience Required (Vacancies 5)

Location:- Chandigarh IT Park (WFO)

Shift Timings:- UK Shift

Responsibilities:

• Develop, test, and maintain robust and scalable Python applications.
• Work collaboratively with cross-functional teams to design and implement new features.
• Ensure the performance, quality, and responsiveness of applications.
• Implement server-side logic, database integration, and system architecture.
• Choose and work with one of the following frameworks: Flask, Django, or Fast API.
• Utilize databases such as SQL, Post SQL, or MongoDB to support application development.
• Demonstrate proficiency in Linux or Ubuntu server environments.
• Knowledge of containerization tools, particularly Docker, for deployment and scalability.
• Implement and optimize caching strategies using Redis or Celery (a plus).
• Participate in the planning and implementation of Continuous Integration/Continuous Deployment (CI/CD) processes.
• Stay updated on industry trends and emerging technologies.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Proven experience as a Python Developer with 3-5 years of hands-on development.
• In-depth knowledge of at least one of the following frameworks: Flask, Django, or Fast API.
• Strong expertise in databases such as SQL, Post SQL, or MongoDB.
• Familiarity with Linux or Ubuntu server environments.
• Proficiency in containerization tools, particularly Docker.
• Experience with Redis cache or Celery is a strong plus.
• Understanding of CI/CD processes and tools.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Ability to thrive in a fast-paced and dynamic work environment.

Title: CSE/TSE - Customer Support Executive/Technical Support Executive

Location: Jaipur

Experience: Fresher/Experience

Notice period: Immediate

Domain: BPO

Work Model: Work from Office

Age Limit: 18 Years to 36 Years

Job Roles & Responsibilities:

To escalate the queries of the client via Call, Phone Chat, Mail.

Resolve the customer issue for International Client.

To provide the best resolution to the Client.

Maintain a better relationship with the Client.

Meet the client’s requirements and provide them satisfaction with the best resolution of their queries.

Job Requirements:

Qualification: 12th pass/ Graduate/ Post Graduate.

Good Communication Skills (Verbal & Written) - Most Important.

Basic Computer Knowledge.

Flexible (24/7) environment (rotational shifts).

Working hours: 9.5 hours.

5.5 Days Working.

Salary Range:

Undergradyate: 18K – 22K (Depends on the interview and Qualification – Voice, Chat, Email support)

Graduate: 23K – 32K (Depends on the interview and Qualification – Voice, Chat, Email support)

Benefits:

10k Relocation Bonus + 14 Days Hotel Accommodation.

• NoSQL DB (MongoDB, CouchDB), PostgreSQL
• Mocha test environment
• Should JS testing framework
• Experience implementing mock services
• Nock API mocking
• NPM, Redis
• Typescript / Coffee script experience will be an added advantage
• Experience working with opensource JS projects
• Experience in developing REST API
• Source code management tool - Git / GitHub
• Understanding of TCP/IP networking and client/server web programming model
• Good communication skills
• Should be able to work with the cross-geo client team

As a product engineer, you will be responsible for continuous improvement of Cashfree experience for all our customers and end-users. You will dream big but identify and take small steps towards achieving that goal. You will receive great feedbacks at every step of the development cycle from your peers to our customers and end-users.

You may be working on architecting the money disbursement flow or creating most-friendly interface for consumer payment. All our engineers identify as generalist and building products that are useful and delightful are core to our engineering culture.

You're more than a coder. You wil be part of entire product process, from conceptualizing till post-launch evaluation. You should have deep empathy for the users to minimize the gap between what we build and what they need. Have sound judgement to balance between code writing speed and it's maintainability. Knowledge of variety of server-side/frontend frameworks is desirable but not compulsory.