Customer Support Intern

at SpringRole India Private Limited

Customer Support Intern

SpringRole India Private Limited

Company

Home

Customer Support Intern

at SpringRole India Private Limited

Posted by Suchika Nagda

0 - 1 yrs

₹21000 - ₹21000 / mo

Remote only

Skills

Customer Support

Customer Service

Role Overview

First and foremost, we're looking for people who are excited about what we're doing—you don't need to know anything about the HRTech ecosystem, but should be excited to learn.

We're looking for a Customer Support Intern to join our Customer Service Team.
The ideal candidate will have excellent verbal and written communication and problem-solving skills, loads of empathy towards customers. This profile requires high efficiency and the ability to document and improve processes that are high on repetition.

The person in the role will -

Communicate effectively with internal and external customers via phone, email and chat.
Attend customer calls to capture notes on customer feedback, action items and next steps.
Follow up with customers to ensure their technical issues are resolved.
Evaluate ways to improve customer experience and contribute to development of solutions.
Liaise with the Operations/ Product/ Sales team.
Share feature requests and effective workarounds with team members.
Gather customer feedback and share with our Product, Sales and Marketing teams.

Requirements
- Candidates must have strong written and verbal communication skills and have a desire to learn more about corporate operations.
- Strong team building, time management, and organizational skills.
- Problem solving, creative, organized and detail-oriented.
- Tackle problems in a creative and logical ways and identify solutions
- Should be tech savvy.
- Proficient in using Google Docs, Slides and Sheets.
  
  Note: Please note this is a full time internship opportunity and a person should be available for a minimum of 6 months duration for internship.
  
  Benefits
  
  What’s in it for you?
  
  We are a 100% remote company so work from anywhere in India. At Springworks, we invest in the employee experience. Business is not done alone, but by a team. The greatest asset at Springworks are its people and we are on a mission to build the best, most talented and happiest team we can. To be successful in the longer run we cannot do it without a motivated and energized team.We believe in higher education and life-long learning and provide our employees to learn and upgrade their skills and evolve. Competitive Compensation & Benefits and a good Health scheme to take care of their mental, physical and social wellbeing.
  
  Glassdoor rating of 4.8. You got to read it to believe it:
  https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm">https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm
  
  We are a remote first Company thus, complete Work From Anywhere policy is applicable.
  
  Perks:
  1. Paid Internship (Monthly stipend upto INR: 21,000).
  2. Rewards and recognitions (Surprise gift/Voucher for Intern of the month).
  3. Learning & development budget ( Up to INR 21,000/-).
  4. Monthly reimbursement for Internet expenses - Upto INR 1500.
  5. Yearly OTT reimbursement (up to Rs.1500 per annum).
  6. Fitness reimbursement (Up to Rs. 1000 per month).
  7. Health Insurance.
  8. Food Allowance/ Reimbursement - Rs. 500 added to your payroll - no bills to be uploaded.
  See what our past interns have to say about their experience -https://www.youtube.com/watch?v=1G3a-fkMAtU"> Interns @Springworks

Role Overview

The person in the role will -

Communicate effectively with internal and external customers via phone, email and chat.
Attend customer calls to capture notes on customer feedback, action items and next steps.
Follow up with customers to ensure their technical issues are resolved.
Evaluate ways to improve customer experience and contribute to development of solutions.
Liaise with the Operations/ Product/ Sales team.
Share feature requests and effective workarounds with team members.
Gather customer feedback and share with our Product, Sales and Marketing teams.

Requirements
- Candidates must have strong written and verbal communication skills and have a desire to learn more about corporate operations.
- Strong team building, time management, and organizational skills.
- Problem solving, creative, organized and detail-oriented.
- Tackle problems in a creative and logical ways and identify solutions
- Should be tech savvy.
- Proficient in using Google Docs, Slides and Sheets.
  
  Note: Please note this is a full time internship opportunity and a person should be available for a minimum of 6 months duration for internship.
  
  Benefits
  
  What’s in it for you?
  
  We are a 100% remote company so work from anywhere in India. At Springworks, we invest in the employee experience. Business is not done alone, but by a team. The greatest asset at Springworks are its people and we are on a mission to build the best, most talented and happiest team we can. To be successful in the longer run we cannot do it without a motivated and energized team.We believe in higher education and life-long learning and provide our employees to learn and upgrade their skills and evolve. Competitive Compensation & Benefits and a good Health scheme to take care of their mental, physical and social wellbeing.
  
  Glassdoor rating of 4.8. You got to read it to believe it:
  https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm">https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm
  
  We are a remote first Company thus, complete Work From Anywhere policy is applicable.
  
  Perks:
  1. Paid Internship (Monthly stipend upto INR: 21,000).
  2. Rewards and recognitions (Surprise gift/Voucher for Intern of the month).
  3. Learning & development budget ( Up to INR 21,000/-).
  4. Monthly reimbursement for Internet expenses - Upto INR 1500.
  5. Yearly OTT reimbursement (up to Rs.1500 per annum).
  6. Fitness reimbursement (Up to Rs. 1000 per month).
  7. Health Insurance.
  8. Food Allowance/ Reimbursement - Rs. 500 added to your payroll - no bills to be uploaded.
  See what our past interns have to say about their experience -https://www.youtube.com/watch?v=1G3a-fkMAtU"> Interns @Springworks

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About SpringRole India Private Limited

Founded :

2014

Type :

Services

Size :

20-100

Stage :

Profitable

About

SpringRole is the first professional reputation network powered by artificial intelligence and blockchain to eliminate fraud from user profiles. Because SpringRole is built on blockchain and uses smart contracts, it’s able to verify work experience and reputation, give real meaning to endorsements, reward endorsers, and get users endorsements outside of their network. SpringRole is the first portfolio company from Science Blockchain, the blockchain-focused incubator from Science Inc. Active full-time openings: Blockchain Professional: looking for hardcore Backend engineers in any technology with minimum experience into Blockchain to work on our product for Bangalore location.- We are fine to welcome freshers for Internship program to work on our product, ideally someone from foreknown educational institutes like IIT, MIT, NIT etc.,

Suchika Nagda

Bhargavi Venkatagiri

Kartik Mandaville

Tony Ghosh

Jatin Singh

Vikram Salaria

Dileep Kumar

Company social profiles

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