Customer Support Intern

at SpringRole India Private Limited

Customer Support Intern

SpringRole India Private Limited

Company

Home

Customer Support Intern

at SpringRole India Private Limited

Posted by Suchika Nagda

0 - 1 yrs

₹21000 - ₹21000 / mo

Remote only

Skills

Customer Support

Customer Service

Role Overview

First and foremost, we're looking for people who are excited about what we're doing—you don't need to know anything about the HRTech ecosystem, but should be excited to learn.

We're looking for a Customer Support Intern to join our Customer Service Team.
The ideal candidate will have excellent verbal and written communication and problem-solving skills, loads of empathy towards customers. This profile requires high efficiency and the ability to document and improve processes that are high on repetition.

The person in the role will -

Communicate effectively with internal and external customers via phone, email and chat.
Attend customer calls to capture notes on customer feedback, action items and next steps.
Follow up with customers to ensure their technical issues are resolved.
Evaluate ways to improve customer experience and contribute to development of solutions.
Liaise with the Operations/ Product/ Sales team.
Share feature requests and effective workarounds with team members.
Gather customer feedback and share with our Product, Sales and Marketing teams.

Requirements
- Candidates must have strong written and verbal communication skills and have a desire to learn more about corporate operations.
- Strong team building, time management, and organizational skills.
- Problem solving, creative, organized and detail-oriented.
- Tackle problems in a creative and logical ways and identify solutions
- Should be tech savvy.
- Proficient in using Google Docs, Slides and Sheets.
  
  Note: Please note this is a full time internship opportunity and a person should be available for a minimum of 6 months duration for internship.
  
  Benefits
  
  What’s in it for you?
  
  We are a 100% remote company so work from anywhere in India. At Springworks, we invest in the employee experience. Business is not done alone, but by a team. The greatest asset at Springworks are its people and we are on a mission to build the best, most talented and happiest team we can. To be successful in the longer run we cannot do it without a motivated and energized team.We believe in higher education and life-long learning and provide our employees to learn and upgrade their skills and evolve. Competitive Compensation & Benefits and a good Health scheme to take care of their mental, physical and social wellbeing.
  
  Glassdoor rating of 4.8. You got to read it to believe it:
  https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm">https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm
  
  We are a remote first Company thus, complete Work From Anywhere policy is applicable.
  
  Perks:
  1. Paid Internship (Monthly stipend upto INR: 21,000).
  2. Rewards and recognitions (Surprise gift/Voucher for Intern of the month).
  3. Learning & development budget ( Up to INR 21,000/-).
  4. Monthly reimbursement for Internet expenses - Upto INR 1500.
  5. Yearly OTT reimbursement (up to Rs.1500 per annum).
  6. Fitness reimbursement (Up to Rs. 1000 per month).
  7. Health Insurance.
  8. Food Allowance/ Reimbursement - Rs. 500 added to your payroll - no bills to be uploaded.
  See what our past interns have to say about their experience -https://www.youtube.com/watch?v=1G3a-fkMAtU"> Interns @Springworks

Role Overview

The person in the role will -

Communicate effectively with internal and external customers via phone, email and chat.
Attend customer calls to capture notes on customer feedback, action items and next steps.
Follow up with customers to ensure their technical issues are resolved.
Evaluate ways to improve customer experience and contribute to development of solutions.
Liaise with the Operations/ Product/ Sales team.
Share feature requests and effective workarounds with team members.
Gather customer feedback and share with our Product, Sales and Marketing teams.

Requirements
- Candidates must have strong written and verbal communication skills and have a desire to learn more about corporate operations.
- Strong team building, time management, and organizational skills.
- Problem solving, creative, organized and detail-oriented.
- Tackle problems in a creative and logical ways and identify solutions
- Should be tech savvy.
- Proficient in using Google Docs, Slides and Sheets.
  
  Note: Please note this is a full time internship opportunity and a person should be available for a minimum of 6 months duration for internship.
  
  Benefits
  
  What’s in it for you?
  
  We are a 100% remote company so work from anywhere in India. At Springworks, we invest in the employee experience. Business is not done alone, but by a team. The greatest asset at Springworks are its people and we are on a mission to build the best, most talented and happiest team we can. To be successful in the longer run we cannot do it without a motivated and energized team.We believe in higher education and life-long learning and provide our employees to learn and upgrade their skills and evolve. Competitive Compensation & Benefits and a good Health scheme to take care of their mental, physical and social wellbeing.
  
  Glassdoor rating of 4.8. You got to read it to believe it:
  https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm">https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm
  
  We are a remote first Company thus, complete Work From Anywhere policy is applicable.
  
  Perks:
  1. Paid Internship (Monthly stipend upto INR: 21,000).
  2. Rewards and recognitions (Surprise gift/Voucher for Intern of the month).
  3. Learning & development budget ( Up to INR 21,000/-).
  4. Monthly reimbursement for Internet expenses - Upto INR 1500.
  5. Yearly OTT reimbursement (up to Rs.1500 per annum).
  6. Fitness reimbursement (Up to Rs. 1000 per month).
  7. Health Insurance.
  8. Food Allowance/ Reimbursement - Rs. 500 added to your payroll - no bills to be uploaded.
  See what our past interns have to say about their experience -https://www.youtube.com/watch?v=1G3a-fkMAtU"> Interns @Springworks

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About SpringRole India Private Limited

Founded :

2014

Type :

Services

Size :

20-100

Stage :

Profitable

About

SpringRole is the first professional reputation network powered by artificial intelligence and blockchain to eliminate fraud from user profiles. Because SpringRole is built on blockchain and uses smart contracts, it’s able to verify work experience and reputation, give real meaning to endorsements, reward endorsers, and get users endorsements outside of their network. SpringRole is the first portfolio company from Science Blockchain, the blockchain-focused incubator from Science Inc. Active full-time openings: Blockchain Professional: looking for hardcore Backend engineers in any technology with minimum experience into Blockchain to work on our product for Bangalore location.- We are fine to welcome freshers for Internship program to work on our product, ideally someone from foreknown educational institutes like IIT, MIT, NIT etc.,

Connect with the team

Suchika Nagda

Bhargavi Venkatagiri

Kartik Mandaville

Tony Ghosh

Jatin Singh

Vikram Salaria

Dileep Kumar

Company social profiles

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AngularJS (1.x)

Javascript

About: Kraftshala is India’s premier business training and assessment platform and the largest online educator amongst students of top 50 business schools, including all IIMs, ISB, XLRI, FMS, SP Jain etc. Our programs, built in collaboration with the aspirational recruiters like Unilever, Nestlé, 3M etc help students prepare for placements and jobs. The Kraftshala learning model combines industry relevant content with hands-on projects, one-on-one coaching from experienced mentors and access to exclusive jobs based on INDUSTRYCreds™ scores, which is a 360° assessment that maps closely to students’ on the job performance. The INDUSTRYCreds scores are the only academic score on the basis of which major recruiters offer direct interviews to high potential students, enabling those companies to hire better trained talent at substantially reduced costs. Kraftshala is backed by noted investors Doreswamy Nandkishore (Former Fortune 100 CEO, Head of Asia, Oceania, Africa for Nestlé S.A.), Pallav Jain and Sarfaraz Khimani (co-CEOs of Performics, one of India’s largest performance marketing agencies). We are an ambitious team of professionals who are gunning to bring transformative changes to the higher education and training ecosystem.  What you will be doing : - - You will be working on consumer product made using React.js, Redux and TypeScript in front-end used by thousands of India’s best business students and working professionals, plus leading a team of front-end developers.   - We are working to gamify the learning experience for our users. You will be responsible for :  - Taking control of the development of these products, work in association with technology team to maintain and build these platforms   - Leading the team of front-end developers and defining the technology roadmap  - Implementing and maintaining features in Kraftshala's applications, web services and products   - Interacting with a product and design teams to spec, build, test and deploy new features   - Improving testing, streamlining product releases and maintain product quality   - Understanding and implementing security and data protection   - Maintaining code integrity and organization   - Designing the overall architecture of the web applications   - Maintaining quality and ensure the responsiveness of applications   - Collaborating with the rest of the engineering team to design and launch new features   What you need :  - Engineering degree with 2-4 years of web and/or mobile development experience    - Exposure to building web and mobile applications and services on the web platform with ReactJS   - Strong product and design sensibilities and obsessive attention to detail   - Experience working with graphic designers and converting designs to visual elements   - Comfortable working across the stack including prototyping, development, testing, and deployment   - Able to take complex problems and break them down into smaller tasks   - Comfortable with iterative development practices and code reviews   - Deep understanding of software development principles   Plus points :  - Experience working on large scale PHP applications with React.js and AngularJS   - Experience with Data & ML-based applications   - Previous experience as a part of a consumer product-oriented team   - Contributions to open-source ecosystem

React.js Developer

at CloudHedge Technologies

1 recruiter

Posted by Rohit Khare

Pune

3 - 7 yrs

₹8L - ₹16L / yr

React.js

Javascript

HTML/CSS

User Interface (UI) Development

MUST Have

4-6 years of experience in application software development ( UI stack development )
Sound knowledge of computer science fundamentals
Proven ability to design and implement a complex (scalable and distributed ) application software on linux platform
Hands on any of the language reactjs, Javascript
Expert in software processes and tools ( Agile, CI/CD, Git, Jenkins )

Good to Have

Experience in application migration to cloud

MUST Have

4-6 years of experience in application software development ( UI stack development )
Sound knowledge of computer science fundamentals
Proven ability to design and implement a complex (scalable and distributed ) application software on linux platform
Hands on any of the language reactjs, Javascript
Expert in software processes and tools ( Agile, CI/CD, Git, Jenkins )

Good to Have

Experience in application migration to cloud

Scrum master/Business Analyst

Qwinix is a next-gen software development and cloud managed

Agency job

via Gracira Technologies LLP by Sreeja Gummalla

Mysore

5 - 10 yrs

₹14L - ₹18L / yr

Business Analysis

Certified Scrum Master (CSM)

Agile/Scrum

JIRA

Essential Duties: - Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers. - Guiding the team on self organizing to fill in the intentional gaps left in the Agile/Scrum frameworks . - Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization . - Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment. - Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving. - Facilitating getting the work done without coercion, assigning, or dictating the work. - Facilitating discussion, decision making, and conflict resolution - Assisting with internal and external communication, improving transparency, and radiating information . - Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog. - Providing all support to the team using a servant leadership style whenever possible, and leading by example. Required Skills/Experience: - First level Scrum Master certification :Scrum Fundamentals Certified(SFC) or Certified Scrum Master (CSM) or The Professional Scrum Master level I (PSM I) - Experience playing the Scrum Master role for at least two years for a software development team that was diligently applying Scrum principles, practices, and theory. - Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency - Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach(example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc) -Experience in JIRA software.Needs to understand client requirements and break down stories from epics. Preferred Skills/Experience : - Experience playing the Scrum Master role for at least two years for a software development team that was diligently applying Scrum principles, practices, and theory. - Knowledge of other Agile approaches:Kanban etc - Knowledge and/or experience with widely successful Agile techniques: User Stories, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games - Applicable knowledge of the technologies used by the team - Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach(example: numerous Burndown techniques, numerous Retrospective formats, handling bugs,etc) - Previous experience as a team lead or as a Business Analyst - Excellent communication and mentoring skills

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