Customer Support Intern

at SpringRole India Private Limited

Customer Support Intern

SpringRole India Private Limited

Company

Home

Customer Support Intern

at SpringRole India Private Limited

Posted by Suchika Nagda

0 - 1 yrs

₹21000 - ₹21000 / mo

Remote only

Skills

Customer Support

Customer Service

Role Overview

First and foremost, we're looking for people who are excited about what we're doing—you don't need to know anything about the HRTech ecosystem, but should be excited to learn.

We're looking for a Customer Support Intern to join our Customer Service Team.
The ideal candidate will have excellent verbal and written communication and problem-solving skills, loads of empathy towards customers. This profile requires high efficiency and the ability to document and improve processes that are high on repetition.

The person in the role will -

Communicate effectively with internal and external customers via phone, email and chat.
Attend customer calls to capture notes on customer feedback, action items and next steps.
Follow up with customers to ensure their technical issues are resolved.
Evaluate ways to improve customer experience and contribute to development of solutions.
Liaise with the Operations/ Product/ Sales team.
Share feature requests and effective workarounds with team members.
Gather customer feedback and share with our Product, Sales and Marketing teams.

Requirements
- Candidates must have strong written and verbal communication skills and have a desire to learn more about corporate operations.
- Strong team building, time management, and organizational skills.
- Problem solving, creative, organized and detail-oriented.
- Tackle problems in a creative and logical ways and identify solutions
- Should be tech savvy.
- Proficient in using Google Docs, Slides and Sheets.
  
  Note: Please note this is a full time internship opportunity and a person should be available for a minimum of 6 months duration for internship.
  
  Benefits
  
  What’s in it for you?
  
  We are a 100% remote company so work from anywhere in India. At Springworks, we invest in the employee experience. Business is not done alone, but by a team. The greatest asset at Springworks are its people and we are on a mission to build the best, most talented and happiest team we can. To be successful in the longer run we cannot do it without a motivated and energized team.We believe in higher education and life-long learning and provide our employees to learn and upgrade their skills and evolve. Competitive Compensation & Benefits and a good Health scheme to take care of their mental, physical and social wellbeing.
  
  Glassdoor rating of 4.8. You got to read it to believe it:
  https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm">https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm
  
  We are a remote first Company thus, complete Work From Anywhere policy is applicable.
  
  Perks:
  1. Paid Internship (Monthly stipend upto INR: 21,000).
  2. Rewards and recognitions (Surprise gift/Voucher for Intern of the month).
  3. Learning & development budget ( Up to INR 21,000/-).
  4. Monthly reimbursement for Internet expenses - Upto INR 1500.
  5. Yearly OTT reimbursement (up to Rs.1500 per annum).
  6. Fitness reimbursement (Up to Rs. 1000 per month).
  7. Health Insurance.
  8. Food Allowance/ Reimbursement - Rs. 500 added to your payroll - no bills to be uploaded.
  See what our past interns have to say about their experience -https://www.youtube.com/watch?v=1G3a-fkMAtU"> Interns @Springworks

Role Overview

The person in the role will -

Communicate effectively with internal and external customers via phone, email and chat.
Attend customer calls to capture notes on customer feedback, action items and next steps.
Follow up with customers to ensure their technical issues are resolved.
Evaluate ways to improve customer experience and contribute to development of solutions.
Liaise with the Operations/ Product/ Sales team.
Share feature requests and effective workarounds with team members.
Gather customer feedback and share with our Product, Sales and Marketing teams.

Requirements
- Candidates must have strong written and verbal communication skills and have a desire to learn more about corporate operations.
- Strong team building, time management, and organizational skills.
- Problem solving, creative, organized and detail-oriented.
- Tackle problems in a creative and logical ways and identify solutions
- Should be tech savvy.
- Proficient in using Google Docs, Slides and Sheets.
  
  Note: Please note this is a full time internship opportunity and a person should be available for a minimum of 6 months duration for internship.
  
  Benefits
  
  What’s in it for you?
  
  We are a 100% remote company so work from anywhere in India. At Springworks, we invest in the employee experience. Business is not done alone, but by a team. The greatest asset at Springworks are its people and we are on a mission to build the best, most talented and happiest team we can. To be successful in the longer run we cannot do it without a motivated and energized team.We believe in higher education and life-long learning and provide our employees to learn and upgrade their skills and evolve. Competitive Compensation & Benefits and a good Health scheme to take care of their mental, physical and social wellbeing.
  
  Glassdoor rating of 4.8. You got to read it to believe it:
  https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm">https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm
  
  We are a remote first Company thus, complete Work From Anywhere policy is applicable.
  
  Perks:
  1. Paid Internship (Monthly stipend upto INR: 21,000).
  2. Rewards and recognitions (Surprise gift/Voucher for Intern of the month).
  3. Learning & development budget ( Up to INR 21,000/-).
  4. Monthly reimbursement for Internet expenses - Upto INR 1500.
  5. Yearly OTT reimbursement (up to Rs.1500 per annum).
  6. Fitness reimbursement (Up to Rs. 1000 per month).
  7. Health Insurance.
  8. Food Allowance/ Reimbursement - Rs. 500 added to your payroll - no bills to be uploaded.
  See what our past interns have to say about their experience -https://www.youtube.com/watch?v=1G3a-fkMAtU"> Interns @Springworks

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About SpringRole India Private Limited

Founded :

2014

Type :

Services

Size :

20-100

Stage :

Profitable

About

SpringRole is the first professional reputation network powered by artificial intelligence and blockchain to eliminate fraud from user profiles. Because SpringRole is built on blockchain and uses smart contracts, it’s able to verify work experience and reputation, give real meaning to endorsements, reward endorsers, and get users endorsements outside of their network. SpringRole is the first portfolio company from Science Blockchain, the blockchain-focused incubator from Science Inc. Active full-time openings: Blockchain Professional: looking for hardcore Backend engineers in any technology with minimum experience into Blockchain to work on our product for Bangalore location.- We are fine to welcome freshers for Internship program to work on our product, ideally someone from foreknown educational institutes like IIT, MIT, NIT etc.,

Suchika Nagda

Bhargavi Venkatagiri

Kartik Mandaville

Tony Ghosh

Jatin Singh

Vikram Salaria

Dileep Kumar

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Team Player – We believe in team outcome that helps company and team grows along with individual
Passionate about work – We like people who like to work, and want their work to mean something
Self-starter and motivator – We do not believe in monitoring or tracking team members
Eager and quick to learn – If you are not excited to learn new things, then tech companies are not for you
Tech savvy – If you are not tech savvy yourself, then tech companies are not for you
Individual contributor – We are a small team, and everyone has hands on contribution
Startup savvy – We are a startup in every possible sense, and like people who like to work in startups
Eager to grow – We are a small team, and want to have people to grow into larger roles as the company grows

Video Platform Architect - C/C++

Details

Location – Pune
Reporting to – CTO (Shankar Borate)
Designation : Architect

Educational Background

Engineering graduate (B.E./B.Tech)

Professional Experience

8+ Years of hands on experience in C/C++ Language, Core C language is preferred

Primary Role

Full ownership of building our video platform using various open source technologies and if required implement our own video technologies

You will build 1-1, many to many audio and video conferencing, broadcasting system and related features such as recording using open source technologies
Architect, Develop, implement various features in video platform
You will need to work in open source frameworks code base, understand nitty-gritty of how its designed and implemented

Responsible to configure, enhance Coturn, Janus WebRTC gateway OR any other video related open source technologies as per our need
Responsible for fixing various issues in video platform
Responsible for integrating Video Platform with Chat Platform and other external platforms including Web and Mobile application
Work with other engineering team for any video related work
Responsible for supporting video platform in production environment
Explore new video related technologies, do POCs
Help DevOps team deploy the platform in various customer data centers (Aws/Azure cloud and on premises deployments)
To build micro-services using C language libraries.
Integrate video platform with other internal systems as well as external customer systems as per business need
Coach and lead the team technically
Experience of automating build and deployment process of C/C++ language based products
Experience of working with video technologies such as WebRTC, Janus, Kurento, Jitsi etc.
Strong experience of architect and design of core software product
Experience of working on Android, iOS and UI technologies

Secondary Role

Training engineering team on Video technologies
Ensure DevOps practices are implemented in products that help manage the DevOps well
Build good understanding of product features
Participate in technical support call rotation

Other Skills:

Excellent understanding of Software Architecture, design and development fundamentals
Excellent understanding of how open source technologies can be tuned for solving our business problem and if requires enhance the same
Automate the build and deployment process of C/C++ based software products
Explore and Build in-depth understanding of video technologies
Enhance video platform for scalability, performance and video quality. You will need to think in-depth of how video and audio technologies work and figure out way to implements our business flows in such a way that end system solve core business need
Write micro-services in C language. Integrate external services in existing platform
Strong understanding of operating system and networking concepts
Strong debugging and problem solving skills
Strong understanding of data structure and algorithmic skills
Ensure Systems are up 24x7
Participate in technical support
Travel to customer place to resolve deployment related issues
Somebody who can think out of box and believe in building excellency in whatsoever he do

Personality and attitude traits

Problem Solver – We like people who understands and solves problem in best possible way
Team Player – We believe in team outcome that helps company and team grows along with individual
Passionate about work – We like people who like to work, and want their work to mean something
Self-starter and motivator – We do not believe in monitoring or tracking team members
Eager and quick to learn – If you are not excited to learn new things, then tech companies are not for you
Tech savvy – If you are not tech savvy yourself, then tech companies are not for you
Individual contributor – We are a small team, and everyone has hands on contribution
Startup savvy – We are a startup in every possible sense, and like people who like to work in startups
Eager to grow – We are a small team, and want to have people to grow into larger roles as the company grows

Python Developer

at Henote Technologies

2 recruiters

Posted by Aarushi Mahajan

Bengaluru (Bangalore)

3 - 7 yrs

₹3L - ₹7L / yr

Python

Django

Flask

Candidate should have Following TDD methodology and writing unit tests 3+ years of development using Python Work closely with and incorporate feedback from product, designers, and other key stakeholders in the company. Develop a project through its entire lifecycle. Quickly learn new technologies and adapt to a fast-paced development environment Familiarity with Object Oriented Programming is highly preferred Familiarity with SOAP, REST, XML-RPC, and JSON integration standards preferred Excellent communication skills both written and verbal Skills : HTML, Python, Django,

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