Role Overview
First and foremost, we're looking for people who are excited about what we're doing—you don't need to know anything about the HRTech ecosystem, but should be excited to learn.
We're looking for a Customer Support Intern to join our Customer Service Team.
The ideal candidate will have excellent verbal and written communication and problem-solving skills, loads of empathy towards customers. This profile requires high efficiency and the ability to document and improve processes that are high on repetition.
The person in the role will -
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Communicate effectively with internal and external customers via phone, email and chat.
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Attend customer calls to capture notes on customer feedback, action items and next steps.
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Follow up with customers to ensure their technical issues are resolved.
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Evaluate ways to improve customer experience and contribute to development of solutions.
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Liaise with the Operations/ Product/ Sales team.
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Share feature requests and effective workarounds with team members.
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Gather customer feedback and share with our Product, Sales and Marketing teams.
Requirements-
Candidates must have strong written and verbal communication skills and have a desire to learn more about corporate operations.
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Strong team building, time management, and organizational skills.
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Problem solving, creative, organized and detail-oriented.
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Tackle problems in a creative and logical ways and identify solutions
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Should be tech savvy.
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Proficient in using Google Docs, Slides and Sheets.
Note: Please note this is a full time internship opportunity and a person should be available for a minimum of 6 months duration for internship.Benefits
What’s in it for you?
We are a 100% remote company so work from anywhere in India. At Springworks, we invest in the employee experience. Business is not done alone, but by a team. The greatest asset at Springworks are its people and we are on a mission to build the best, most talented and happiest team we can. To be successful in the longer run we cannot do it without a motivated and energized team.We believe in higher education and life-long learning and provide our employees to learn and upgrade their skills and evolve. Competitive Compensation & Benefits and a good Health scheme to take care of their mental, physical and social wellbeing.
Glassdoor rating of 4.8. You got to read it to believe it:
https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm">https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm
We are a remote first Company thus, complete Work From Anywhere policy is applicable.
Perks:- Paid Internship (Monthly stipend upto INR: 21,000).
- Rewards and recognitions (Surprise gift/Voucher for Intern of the month).
- Learning & development budget ( Up to INR 21,000/-).
- Monthly reimbursement for Internet expenses - Upto INR 1500.
- Yearly OTT reimbursement (up to Rs.1500 per annum).
- Fitness reimbursement (Up to Rs. 1000 per month).
- Health Insurance.
- Food Allowance/ Reimbursement - Rs. 500 added to your payroll - no bills to be uploaded.
See what our past interns have to say about their experience -https://www.youtube.com/watch?v=1G3a-fkMAtU"> Interns @Springworks
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About SpringRole India Private Limited
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Job Description :
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The responsibilities would include, but not be limited to, the following:
Financial Reporting: You will be providing timely and accurate financial reporting to management together with strategic insights on the company s financial position.
Accounting Systems and Processes - Understanding requirements, identifying, evaluating and implementing the most suitable accounting system/ tools needed to support the accounting needs of the organization
Implementing best in class accounting practices and Internal Control procedures considering:
- Accounts Payables - Purchase to Procurement Cycle & Policies, SOPs and SLAs
- Accounts Receivables - Billing Processes and Systems to raise timely invoices and perform ageing analysis
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Audit - Ensure timely year end financial closures – Statutory, Tax and IFC. Handle end to end audit process and ensure timely completion of audits
Compliances and knowledge - Understand the applicability and ensure compliance with all the relevant statutes impacting the company. Keep abreast with all regulations impacting the companies accounting, compliance and reporting requirements as well as those impacting the company’s operations. Understanding of Income Tax, GST, imports and exports, FDI Regulation, Companies Act, and other tax regulations
Automation - Identify and implement processes to automate all routine repetitive tasks.
Assisting leadership in the annual budgeting and planning process; administering and reviewing all financial plans and comparing to actual results with a view to identifying, explaining and correcting variances as appropriate;
Leveraging strengths of the finance team members; providing clarity on the roles and responsibilities; developing and implementing training programmes to maximize and help them reach optimal individual and organizational goals;
process of managing a business for millions of Indian MSMEs.
The software allows users to create business transactions, share them with their
customers, manage their inventory, keep track of their receivable/payable and manage
end-to-end taxation.
- Job location - HSR layout sector 1, Bangalore (work from the office )
- Language proficiency - English and Hindi both are mandatory
- Educational Qualifications - Graduation
- Work Experience required - 0-4 Years
- Joining Process - Immediate Joiners
Job Description
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About the role:
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We are growing rapidly and need a tech writer who can help create a foundation of reference and learning material that will scale up with our broad user base. Dyte is used by Developers to add live video in their products. If supporting these developers sounds like the kind of challenge you’d like to tackle, apply to join us!
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Our Perks:
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