Role Overview
First and foremost, we're looking for people who are excited about what we're doing—you don't need to know anything about the HRTech ecosystem, but should be excited to learn.
We're looking for a Customer Support Intern to join our Customer Service Team.
The ideal candidate will have excellent verbal and written communication and problem-solving skills, loads of empathy towards customers. This profile requires high efficiency and the ability to document and improve processes that are high on repetition.
The person in the role will -
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Communicate effectively with internal and external customers via phone, email and chat.
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Attend customer calls to capture notes on customer feedback, action items and next steps.
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Follow up with customers to ensure their technical issues are resolved.
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Evaluate ways to improve customer experience and contribute to development of solutions.
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Liaise with the Operations/ Product/ Sales team.
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Share feature requests and effective workarounds with team members.
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Gather customer feedback and share with our Product, Sales and Marketing teams.
Requirements-
Candidates must have strong written and verbal communication skills and have a desire to learn more about corporate operations.
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Strong team building, time management, and organizational skills.
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Problem solving, creative, organized and detail-oriented.
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Tackle problems in a creative and logical ways and identify solutions
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Should be tech savvy.
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Proficient in using Google Docs, Slides and Sheets.
Note: Please note this is a full time internship opportunity and a person should be available for a minimum of 6 months duration for internship.Benefits
What’s in it for you?
We are a 100% remote company so work from anywhere in India. At Springworks, we invest in the employee experience. Business is not done alone, but by a team. The greatest asset at Springworks are its people and we are on a mission to build the best, most talented and happiest team we can. To be successful in the longer run we cannot do it without a motivated and energized team.We believe in higher education and life-long learning and provide our employees to learn and upgrade their skills and evolve. Competitive Compensation & Benefits and a good Health scheme to take care of their mental, physical and social wellbeing.
Glassdoor rating of 4.8. You got to read it to believe it:
https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm">https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm
We are a remote first Company thus, complete Work From Anywhere policy is applicable.
Perks:- Paid Internship (Monthly stipend upto INR: 21,000).
- Rewards and recognitions (Surprise gift/Voucher for Intern of the month).
- Learning & development budget ( Up to INR 21,000/-).
- Monthly reimbursement for Internet expenses - Upto INR 1500.
- Yearly OTT reimbursement (up to Rs.1500 per annum).
- Fitness reimbursement (Up to Rs. 1000 per month).
- Health Insurance.
- Food Allowance/ Reimbursement - Rs. 500 added to your payroll - no bills to be uploaded.
See what our past interns have to say about their experience -https://www.youtube.com/watch?v=1G3a-fkMAtU"> Interns @Springworks
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Shubham Vishwakarma
Full Stack Developer - Averlon
About SpringRole India Private Limited
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🚀 Calling Copy Experts – Immediate Joiners Only!
We need someone who’s ready to dive in and make an impact. If that sounds like you, keep reading!
Experience: 3-5 Years in Beauty & Lifestyle
We’re looking for someone who understands the beauty and lifestyle industry inside out and can craft compelling, high-quality copy that resonates with global audiences.
Job Summary: Create, Elevate & Engage
Your words will bring brands to life—whether it’s social media, websites, or marketing campaigns. You’ll work closely with teams to ensure every piece of content is sharp, engaging, and aligned with brand guidelines.
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DevOps & Automation:
- Experience in CI/CD tools like Azure DevOps, YAML, Git, and GitHub. Capable of automating build, test, and deployment processes to streamline application delivery.
- Hands-on experience with Infrastructure as Code (IaC) tools such as Bicep (preferred), Terraform, Ansible, and ARM Templates.
Cloud Services & Architecture:
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- Good understanding of cloud design patterns, security best practices, and cost optimization strategies.
Scripting & Automation:
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Data Integration & ADF:
- Working knowledge or basic hands-on experience with Azure Data Factory (ADF), focusing on developing and managing data pipelines and workflows.
- Knowledge of data integration practices, including ETL/ELT processes and data transformations.
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- Proficient in managing and monitoring application performance using tools like Azure Monitor, Log Analytics, and Application Insights.
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Database Skills:
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- Flexi Working Hours.
- Work from Home available (Need Basis)
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- The best work Culture.
- The Best Working Environment.
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Location: Noida
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• Solid understanding of cross-channels like Google, Facebook, Criteo, LinkedIn, Affiliate, Influencer marketing etc.
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JavaAbout Increasingly
Increasingly is an award-winning, fast-growing retail technology company focused specifically on the automation of cross-selling for online retailers.
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Forbes I https://junction.cj.com/article/increasingly-talks-tech-cju17">Commission Junction Blog I https://blog.rakutenmarketing.com/en-uk/news/technology-partner-increasingly-on-innovationand-the-value-of-dynamic-cross-selling/">Rakuten Blog I https://www.tradedoubler.com/en/blog/introducing-increasingly-market-leader-dynamic-crossselling/">Tradedoubler Blog
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon