Customer Support Intern

We are looking for energetic and motivated freshers to join our Sales & Marketing team in the facade & building materials industry.

🔹 Role Responsibilities:

• Build strong relationships with architects, consultants, contractors, and developers

• Prepare and deliver technical presentations

• Conduct market research on trends, competitors, and new technologies

• Represent the company at trade shows, exhibitions, and networking events

🔹 Eligibility & Skills:

• MBA (Marketing) / BBA

• Interest or basic knowledge of facade systems & building materials

• Strong communication and presentation skills

• Freshers welcome – training will be provide

Strong Customer Success Manager / Implementation Manager / Post-Sales Enterprise Delivery Profiles

Mandatory (Experience 1): Must have 6+ years of relevant experience in customer-facing Customer Success / Account Management / Implementation roles.

Mandatory (Experience 2): Must have 3+ years of hands-on experience supporting enterprise customers in North America and/or Europe

Mandatory (Experience 3): Must have owned end-to-end enterprise customer implementations, including discovery, onboarding, integrations, go-live, and stabilization.

Mandatory (Experience 4): Must have experience working with CXO / VP / Director-level stakeholders as primary points of contact (POCs) for enterprise accounts.

Mandatory (Experience 5): Must have managed enterprise accounts with ACV / ARR of at least USD 40K+, and owned commercial outcomes such as renewals, expansions, upsells, and retention (NRR).

Mandatory (Experience 6): Must have worked in B2B SaaS companies with complex technical products

Mandatory (Experience 7): Must have a conceptual understanding of SaaS architecture and APIs, with the ability to troubleshoot workflows and coordinate closely with engineering and product teams (hands-on coding not required).

Mandatory (Compensation): Candidate's Current CTC should not be less than 27 LPA.

Responsibilities:

• Design, develop, and maintain responsive web applications using Node.js, Next.js, and React.js.
• Implement robust APIs and services using Node.js.
• Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Integrate data from various back-end services and databases.
• Manage and deploy applications on cloud platforms such as AWS, GCP, or Azure.
• Utilize version control tools such as Git to manage codebase changes.
• Implement continuous integration and continuous deployment (CI/CD) pipelines to streamline development and deployment processes.
• Stay updated with emerging trends and technologies in the software development industry.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-4 years of proven experience as a Full Stack developer.
• Strong proficiency in JavaScript/Typescript.
• Experience with cloud services (AWS, GCP, or Azure) and managing scalable applications in the cloud.
• Solid understanding of version control tools, preferably Git.
• Knowledge of CI/CD tools and methodologies.
• Excellent problem-solving skills and critical thinking abilities.
• Strong communication and teamwork skills.
• Ability to handle multiple projects and meet deadlines

Responsibilities :

• Lead the development of the backend systems for our client's first product.
• Build reliable, secure, and performant backend systems.
• Drive test coverage and continuous delivery automation within the team.
• Mentor and provide feedback to teammates.
• You should have a min of 8 years of software development experience and management.
• Can write code that is readable, maintainable, secure, and performant.
• Know the importance of tests and how to approach writing different types of tests, good intuition for REST API design
• Deep understanding of relational databases, transactions, entity-relationship modeling.
• Comfortable writing highly concurrent systems.
• Experienced in using profilers, tuning garbage collection, optimizing SQL queries.

• Golang, Java, Python, Ruby, Node.

Your Role

• Should have worked on end to end talent management - hire to retire model Should be able to take us through the employee lifecycle process
•  Should be good at interacting with people and should have done the following: Conduct review and appraisal cycle across teams
•  Look after employees' growth
•  who is ready for promotion, who needs to do something different within the organization, who are the high potentials 
• How to measure performance
•  Benchmarking compensation across companies
•  Attrition planning
•  Succession planning
•  Driving Learning & Development across company
•  Ensuring cultural homogeneity
•  Employee engagement 
• Performance Management and its process
• Compensation benchmarking

Onboarding & Induction - Should have done the following:

•  Plan and execute staff welfare programs.
•  Provide a presentation to new joiners about HR policies of the company.
•  Discuss about future planning and expansion of company with employees
•  Organize health awareness programs for employees. 
• Take care of maintaining a good relationship between employee and employer.

Employee Grievance Handling: Should have been involved in the below: 

• Prepare and maintain employee retention policy. 
• Handle and resolve grievances of employees. 
• Resolve problems between employee and employer regarding different issues eg: compensation, processes, policies, etc. Share instances of any difficult issue resolved.

HR Compliances & Organizational Development 

Should have worked closely with other HR stakeholders for the following.

•  Coordinate with HR Ops for registering new employees in EPF, ESI and medical benefits. 
• Check and clear expense reports of employees with HR Ops 
• Responsible for joining and exit interviews. 
• Implementation of new policies according to the system. 
• Alignment of staffing philosophy, strategies, and values with business goals. Maintain a record of all employees data- joiners, leavers Work with auditors for all HR Audit purposes.

Must Haves

• 3-5 Years of experience in HRBP Functions in a Startup company.
• Developing HR strategies, policies, and practices.
• Excellent communication skills.
• Being Data Oriented is a must.
• Analytical skills.
• Problem-solving skills.
• Proactive nature.
• Excellent interpersonal skills.
• Meticulous attention to details.
• Highly organized.
• Great people skills.

Why is this exciting to you?

•  You are interested in being a part of a young and fast paced environment; to implement market best practice.
•  You are keen to put in place strong processes, and systems, and this is a chance to work in a company which is not burdened by legacy systems.
•  You realize that you are joining the team at an early stage, and can play a pivotal growth role as the company grows; you are excited to be early at the table.
•  You care about people and your team members, and you want to influence positive change.

Experience:

The candidate should have about 1+ years of experience with design and development in Java/Scala. Experience in algorithm, data-structure, database is mandatory.

Required Skills:

1. Java or Scala
2. Extensive experience in developing web applications. Should possess good Oops knowledge and be aware of enterprise application design patterns.
3. Should have the ability to analyze, design, develop and test complexity of spark job.
4. Basic working knowledge of Unix/Linux.

Good To have: -

1. Python
2. Distributed Computing

Job Title: Go Developer (Remote)

Job Description: Backend Engineer (GO Developer)

Remote Working | Engineering Team | Full-time

Are you passionate enough to be a crucial part of a highly analytical and scalable user engagement platform?

Are you ready learn new technologies and willing to step out of your comfort zone to explore and learn new skills?

If so, this is an opportunity for you to join a high-functioning team and make your mark on our organization!

The Impact you will create in the Job:

Build campaign generation services which can send app notifications at a speed of 10 million a minute.

Dashboards to show Real time key performance indicators to clients.

Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds.

Leverage the power of Kubernetes to maintain clusters running inside VPC's across the world.

Building highly available & horizontally scalable platform services for ever growing data.

Use cloud-based services like AWS Lambda for blazing fast throughput & auto scalability.

You will build backend services and APIs to create scalable engineering systems.

As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.

You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.

Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle.

Identify and improvise areas of improvement through data insights and research.

What we look for?

3-6 years experience in developing high scale internet applications/API based services.

Worked with GoLang as a primary language

Experience with High scale real time architectures

Experience with queueing systems like RabbitMQ, Kafka etc

Experience with Elasticsearch would be a plus

Having hands on experience with Kubernetes would be a plus.

Understanding of SMTP protocol would be a plus

Experience with MTA will be an added advantage.

Very strong analytic and problem-solving skills.

Enjoys working at solving challenges that come with developing real time high scale applications.

Senior Developer

NOTE- we are looking for those who can join immediately or within 15-20 days of notice period.
Senior Dev with 5 years relevant experience

1. Working experience on web development using Python/Django
2. Comfortable with using Django framework.
3. Understanding of web servers
4. Knowledge in PostgreSQL, MySQL, and other database queries
5. Experience in using Redis cache.
6. Understanding of web technologies
7. Experience in REST API development using Django.
8. Strong hold on Apache
9. Integration of data storage solutions
10. Able to integrate multiple data sources and databases into one system
11. Understanding of JavaScript, and front-end JS frameworks like VueJS, React JS and Angular JS
12. Good communication skill
13. .net/.NET core will be an added advantage

About the Backend Developer

We are looking at a diligent, driven, passionate person for our efforts on engagement and retention of our customers (schools) in a high growth environment. Backend Developer will be the face of the organisation for the schools that are using the platform on a day to day basis. The Developer will interact with the schools via the chat support and email requests and resolve any issues that the schools might be facing in using the platform or extend any support they might be needing to use the platform to its fullest.

• As a Backend Developer, you will play a major role in, developing and deploying high-quality web platforms. In this multifaceted role, you will get the opportunity to work along curriculum experts, teachers, and students, and user-test the product in real school settings.   
  
  Preferred Qualifications/Skills
  
  * Frameworks & Technologies: Node.js
  * Database: PostgreSQL, SQL
  * Tools: Git basics, Scripting basics
  * Soft Skills: Having a bias towards action, a good sense of design, empathy, and good communication skills 
  * Excellent written and oral communication skills
  * Great interpersonal skills
  
  About Toddle:  ( http://www.toddleapp.com/" target="_blank">www.toddleapp.com )