Graphic Designer

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Role Proficiency:

This role requires proficiency in developing data pipelines including coding and testing for ingesting wrangling transforming and joining data from various sources. The ideal candidate should be adept in ETL tools like Informatica Glue Databricks and DataProc with strong coding skills in Python PySpark and SQL. This position demands independence and proficiency across various data domains. Expertise in data warehousing solutions such as Snowflake BigQuery Lakehouse and Delta Lake is essential including the ability to calculate processing costs and address performance issues. A solid understanding of DevOps and infrastructure needs is also required.

Skill Examples:

1. Proficiency in SQL Python or other programming languages used for data manipulation.
2. Experience with ETL tools such as Apache Airflow Talend Informatica AWS Glue Dataproc and Azure ADF.
3. Hands-on experience with cloud platforms like AWS Azure or Google Cloud particularly with data-related services (e.g. AWS Glue BigQuery).
4. Conduct tests on data pipelines and evaluate results against data quality and performance specifications.
5. Experience in performance tuning.
6. Experience in data warehouse design and cost improvements.
7. Apply and optimize data models for efficient storage retrieval and processing of large datasets.
8. Communicate and explain design/development aspects to customers.
9. Estimate time and resource requirements for developing/debugging features/components.
10. Participate in RFP responses and solutioning.
11. Mentor team members and guide them in relevant upskilling and certification.

Knowledge Examples:

1. Knowledge of various ETL services used by cloud providers including Apache PySpark AWS Glue GCP DataProc/Dataflow Azure ADF and ADLF.
2. Proficient in SQL for analytics and windowing functions.
3. Understanding of data schemas and models.
4. Familiarity with domain-related data.
5. Knowledge of data warehouse optimization techniques.
6. Understanding of data security concepts.
7. Awareness of patterns frameworks and automation practices.

Additional Comments:

# of Resources: 22 Role(s): Technical Role Location(s): India Planned Start Date: 1/1/2026 Planned End Date: 6/30/2026

Project Overview:

Role Scope / Deliverables: We are seeking highly skilled Data Engineer with strong experience in Databricks, PySpark, Python, SQL, and AWS to join our data engineering team on or before 1st week of Dec, 2025.

The candidate will be responsible for designing, developing, and optimizing large-scale data pipelines and analytics solutions that drive business insights and operational efficiency.

Design, build, and maintain scalable data pipelines using Databricks and PySpark.

Develop and optimize complex SQL queries for data extraction, transformation, and analysis.

Implement data integration solutions across multiple AWS services (S3, Glue, Lambda, Redshift, EMR, etc.).

Collaborate with analytics, data science, and business teams to deliver clean, reliable, and timely datasets.

Ensure data quality, performance, and reliability across data workflows.

Participate in code reviews, data architecture discussions, and performance optimization initiatives.

Support migration and modernization efforts for legacy data systems to modern cloud-based solutions.

Key Skills:

Hands-on experience with Databricks, PySpark & Python for building ETL/ELT pipelines.

Proficiency in SQL (performance tuning, complex joins, CTEs, window functions).

Strong understanding of AWS services (S3, Glue, Lambda, Redshift, CloudWatch, etc.).

Experience with data modeling, schema design, and performance optimization.

Familiarity with CI/CD pipelines, version control (Git), and workflow orchestration (Airflow preferred).

Excellent problem-solving, communication, and collaboration skills.

Skills: Databricks, Pyspark & Python, Sql, Aws Services

Must-Haves

Python/PySpark (5+ years), SQL (5+ years), Databricks (3+ years), AWS Services (3+ years), ETL tools (Informatica, Glue, DataProc) (3+ years)

Hands-on experience with Databricks, PySpark & Python for ETL/ELT pipelines.

Proficiency in SQL (performance tuning, complex joins, CTEs, window functions).

Strong understanding of AWS services (S3, Glue, Lambda, Redshift, CloudWatch, etc.).

Experience with data modeling, schema design, and performance optimization.

Familiarity with CI/CD pipelines, Git, and workflow orchestration (Airflow preferred).

******

Notice period - Immediate to 15 days

Location: Bangalore

We are looking for a skilled Embedded Systems Engineer to design, develop, test, and maintain embedded firmware and hardware-software integrated systems. The role involves working on microcontrollers, real-time systems, sensors, communication protocols, and low-level hardware interfaces for mission-critical products such as IoT devices, drones, robotics, automotive systems, and defense electronics.

·      7+ years of professional experience in front-end development.

·      7+ years of hands-on experience with React.js and its ecosystem (Redux, Context API, Hooks, etc.).

·      Strong understanding of JavaScript (ES6+), HTML5, and CSS3.

·      Experience with RESTful APIs, GraphQL, and WebSocket integration.

·      Proficiency in modern build tools (Webpack, Vite, Babel, etc.).

·      Expertise in state management libraries (Redux, MobX) and React Query.

·      Solid understanding of UI/UX principles and responsive design.

·      Experience with testing frameworks (Jest, React Testing Library, Cypress, etc.).

·      Familiarity with modern CI/CD pipelines and version control tools (Git).

Role: Partner Head- India (saas)

Location: Remote

Reporting Manager: VP Sales

Purpose:

We are looking for a Partnership Head, a true sales champion. We are a

growth-stage startup and this role will be an important part of our growth strategy.

• Take primary responsibility for the strategy and execution of new resellers partnerships
• Identify relevant organizations that are strategically well-positioned to accelerate growth into new markets
• Identify potential channel partners across a variety of clusters, segmented by industry, geography, and specific area of expertise
• Close partnership agreements while properly balancing company goals, speed, and economic potential
• Evaluate the financial and non-financial benefits and risks of new partnerships
• Track, report, and optimize the performance of partnerships, including identifying issues as they arise, assessing possible solutions, and executing them
• Work closely with the Senior Channel and Sales leaders at monday.com in a strategic capacity to build out channel program in North America 
• Collaborate with different teams at monday.com to build and maintain a pipeline of relationships with potential partners, taking responsibility for the relationship throughout all stages

You have/are

• 8+ years in SaaS sales/ business development positions - must
• Experience in recruiting and managing channel sales partners - must
• Experience in recruiting and managing VARs - a plus
• Ability to take an entire project from A to Z
• Strong relationship-builder, initiator, outstanding verbal and written communication skills