Graphic Designer

Customer Support Manager

Location: Gachibowli, Hyderabad

About Kitaabh

Kitaabh is redefining accounting software with a fast, keyboard-driven platform designed for Indian SMEs. With features that include customizable dashboards, seamless GST and TDS integration, and comprehensive reporting, Kitaabh provides entrepreneurs, accountants, and auditors with instant insights and easy data access. As a Customer Support Manager, you’ll be at the forefront of delivering a delightful, reliable support experience, ensuring our customers get the most out of Kitaabh.

Role Overview

We are looking for an experienced and customer-focused Customer Support Manager to lead our support team, manage escalations, and help create a top-notch experience for our users. You’ll play a vital role in building customer trust, fostering positive relationships, and ensuring that customer issues are resolved quickly and effectively. As the Customer Support Manager, you will also gather insights from customer interactions to drive improvements in our product and support process.

Key Responsibilities

• Lead and Manage Support Team: Recruit, train, and mentor a team of customer support agents. Set clear goals, conduct regular performance reviews, and provide ongoing training to enhance their skills.

• Customer Interaction and Escalation Management: Act as the point of contact for complex customer issues, ensuring timely and effective resolution.

• Process Improvement: Develop and optimize support processes and workflows to enhance efficiency and customer satisfaction.

• Product Expertise: Become a subject matter expert on Kitaabh, providing guidance on accounting and compliance functionalities (GST, TDS, etc.) and helping customers navigate the platform.

• Customer Insights and Feedback: Analyze customer interactions to identify common issues, pain points, and potential improvements. Communicate these insights to the Product and Engineering teams.

• Reporting and KPIs: Track and report on key support metrics (response times, resolution rates, customer satisfaction scores), using data to improve overall support performance.

• Knowledge Base Management: Oversee the creation and maintenance of support documentation, FAQs, and other resources to empower customers with self-service options.

Qualifications

• Experience: 5+ years of experience in customer support, with at least 2 years in a management or supervisory role, ideally within a SaaS or tech-driven company.

• Customer-Centric Approach: Passionate about delivering a great customer experience, with a focus on empathy, patience, and clear communication.

• Accounting Knowledge: Experience or familiarity with accounting software and knowledge of GST, TDS, or other statutory compliance in India is a strong plus.

• Leadership Skills: Proven ability to lead, motivate, and develop a team, with strong problem-solving skills and a proactive attitude.

• Data-Driven: Comfortable using support software and analytics tools to track performance metrics and identify improvement opportunities.

• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

• Technical Proficiency: Proficient with support software, CRMs, and project management tools. Knowledge of keyboard-driven platforms is a plus.

• Flexibility: Willingness to adapt and be available for urgent customer support issues as they arise.

· Salary Package: As per Company Standards

Job Description:

Technologies/Frameworks –

·        Core Java, J2EE,

·        Spring Core and Spring MVC, Sprint Boot, Spring Security,

·        JDBC, Hibernate, RESTful APIs, SOAP WebServices

·        Knowledge of JavaScript, JQuery, AJAX, HTML5, and CSS3, Angular is added advantage

·        Junit or Mockito frameworks

·        Maven, Git

·        Knowledge Data Structures,

·        SQL, MySQL

·        Designing relational database schemas                                                                                                                                                

·        Basics of AWS, Cloud, Microservices

Must have strong knowledge and experience in Agile based software development methodologies. Knowledge of an Agile tool like Jira.

Strong knowledge of working in Integrations of 3rd party APIs and creating the new APIs.

Must have good knowledge of creating Flow diagrams, UMLs and all the required documentations.

Must have Team Lead exposure

Domain Preference

Job Title: Operations Manager

Company: Denmonk - Sportswear Brand

Location: [Specify the location]

Job Description:

Denmonk, a leading sportswear brand, is seeking a highly motivated and experienced Operations Manager to oversee and streamline our operational activities. The Operations Manager will play a pivotal role in ensuring the efficient functioning of our company's supply chain, inventory management, and production processes. If you are a dynamic individual with strong skills in MS Excel and a passion for the sportswear industry, we encourage you to apply.

Key Responsibilities:

1. Supply Chain Management:

• Manage and optimize the end-to-end supply chain, including procurement, inventory, and logistics.
• Ensure timely procurement of raw materials and components to meet production demands.
• Establish and maintain relationships with suppliers to ensure a reliable supply chain.

1. Inventory Management:

• Monitor and control inventory levels to prevent overstock or understock situations.
• Implement effective inventory tracking systems to reduce waste and improve efficiency.
• Conduct regular inventory audits and reconcile discrepancies.

1. Production Oversight:

• Collaborate with production teams to ensure efficient manufacturing processes.
• Monitor production schedules and resource allocation to meet delivery deadlines.
• Implement strategies for continuous improvement and quality control.

1. Data Analysis and Reporting:

• Utilize MS Excel to analyze operational data and performance metrics.
• Prepare regular reports and forecasts on operational efficiency and cost management.
• Make data-driven decisions to improve processes and reduce operational costs.

1. Team Leadership:

• Manage and lead a team of operations and logistics professionals.
• Set clear objectives, provide guidance, and facilitate professional development.
• Foster a positive and productive working environment.

Qualifications and Skills:

• Bachelor's degree in Business, Operations Management, or a related field (Master's degree is a plus).
• Proven experience in operations management or a similar role in the sportswear industry.
• Proficiency in MS Excel, including data analysis and reporting.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management abilities.
• Effective leadership and team management skills.
• Knowledge of supply chain best practices and inventory control.
• Excellent communication and interpersonal skills.
• Ability to adapt to a fast-paced and dynamic work environment.
• A passion for sportswear and a keen interest in industry trends.

How to Apply:

Be sure to include "Operations Manager Application" in the subject line.

Denmonk is an equal opportunity employer. We welcome applicants of all backgrounds and experiences to apply.

Big Data Engineer: 5+ yrs.
Immediate Joiner

• Expertise in building AWS Data Engineering pipelines with AWS Glue -> Athena -> Quick sight
• Experience in developing lambda functions with AWS Lambda
• Expertise with Spark/PySpark – Candidate should be hands on with PySpark code and should be able to do transformations with Spark
• Should be able to code in Python and Scala.
• Snowflake experience will be a plus
• We can start keeping Hadoop and Hive requirements as good to have or understanding of is enough rather than keeping it as a desirable requirement.

Hiring for Node JS Developer. We Foresee a Blockchain Expert in You!
The best technologists are technology agnostic and that builds a stronger foundation to lead the dynamic trends. Strengthening our trust in the same, we have created an exciting opportunity for MERN Stack developers to learn blockchain and grow with us.
All we are looking for is working experience as a Node JS developer and a keen interest in fintech applications.

As a rapidly growing blockchain company, Antier Solutions is always looking for professionals who have a penchant for new technologies.

Required Candidate profile

Primary Skills: 

• Strong working knowledge of Typescript, MongoDB, Express
• Strong proficiency in TypeScript, Javascript including DOM manipulation and the JavaScript object model, ES6
• Strong understanding of NodeJS fundamentals
• Knowledge and experience working with PostgreSQL is a major plus
• Experience with ORM libraries
• Familiarity with RESTful APIs
• Experience in troubleshooting and RCA of Production issues Analyze logs in Kibana Elastic Search
• Knowledge of tools like Git, Github, JIRA, Cucumber, Jasmine, and others that make coding more efficient and easier to share
• Familiarity of working in either the AWS Cloud or Azure including Docker + Kubernetes based microservice deployment

Secondary Skills:

• Good communication and design skills Experience in handling teams
• At least 5+ years of solid back-end software development experience.
• Ability to understand business requirements and translate them into technical requirements
• Experience working in an Agile environment

Qualification:

• Good experience as Software Developer
• Prior experience in a technical leadership or developer position
• Relevant Team Lead Experience for Minimum of 2 years
• Back End Developers/ API Web Services Experience Mandatory
• NodeJS is mandatory
• One RDBMS and one document database mandatory