Software Architect/Solution Architect/CTO

About MyOperator

MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.

Role Overview

We are looking for a target-oriented Customer Success Executive / Account Manager to manage and grow a portfolio of small and mid-sized business clients.

The primary responsibility of this role is to drive revenue from existing accounts through renewals, cross-sell, and up-sell opportunities, while ensuring high customer satisfaction and minimizing churn.

The candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and collaborate closely with internal teams to resolve issues effectively.

Key Responsibilities

Account Management

• Manage and maintain relationships with assigned customer accounts
• Take complete ownership of revenue growth from existing clients
• Ensure timely contract renewals and account retention

Revenue Growth

• Identify opportunities for cross-sell and up-sell
• Drive account expansion and revenue growth from existing customers
• Meet monthly and quarterly revenue targets

Customer Success

• Ensure customers are effectively using the product and receiving value
• Act as the primary point of contact for account-related queries
• Resolve customer issues by coordinating with internal teams

Retention & Risk Management

• Identify potential churn risks and take proactive measures
• Maintain long-term relationships with customers

CRM & Data Management

• Maintain accurate records of all customer interactions in CRM
• Ensure proper account updates and data accuracy

Customer Satisfaction

• Maintain high CSAT scores
• Encourage positive customer feedback and reviews

Requirements

• Graduate in any discipline
• 1–2 years of experience in Customer Success / Account Management / Sales roles
• Excellent communication and interpersonal skills
• Customer-first mindset with strong problem-solving ability
• Proficiency in MS Excel and CRM tools
• Strong sense of responsibility and ownership
• Self-driven, proactive, and target-oriented attitude
• Ability to work collaboratively with cross-functional teams

Benefits

• 5 days working with alternate Saturdays
• Competitive fixed salary with performance-based incentives
• Incentives linked to renewals, expansions, and revenue growth
• Clear career growth path in Customer Success and Account Management
• Opportunity to work in a high-growth SaaS environment
• Recognition and rewards for top performers
• Health and wellness benefits as per company policy
• Paid leaves and holidays as per company policy

Responsibilities

Contribute to the preparation of policies to form a long-lasting digital association with consumers.

Supervise the current company incidence on social media marketing campaigns.

Active involvement in Search Engine Optimization (SEO) efforts.

Provide inventive designs for content marketing.

Coordinate with Social Media Marketing Manager in regards to the online adverts.

Stay updated with digital marketing trends and attend networking events.

Requirements

Bachelor’s degree in Marketing, Information Technology or relevant field.

Proven work experience as Digital Marketing Executive,

Exceptional knowledge of digital marketing ideas on SEO and SEM.

Working experience of ad aiding tools like DART, Atlas, etc.

Knowhow of web analytics tools.

Experience in creative content writing.

Ability to work in a team or individually as and when required.

Ability to manage and handle multiple tasks.

Outstanding problem-solving skills.

Exceptional attention to detail.

A critical thinker.

Good verbal and written communication skills.

Strong working experience with Google Analytics

Job Role Java lead

Experience 8+ years

Notice period Immediate

Location Bangalore

Note: OMS & Retail domain Experience is mandatory

Introduction

We are seeking a Development Lead (Dev Lead / Technical Lead) with strong hands-on experience in Java and

Microservices to lead a team of developers in designing, developing, and delivering high-quality, scalable

applications. The role requires a balance of coding, technical decision-making, and team mentorship.

Job Description

• Create, design, and implement layouts for new and existing software solutions.

• Must be able to lead a team of engineers and ensure high quality software delivery from the team. Be

approachable to the team members.

• Take complete ownership of the Design that they are responsible for.

• Ability to understand business requirements of clients and translate them into technical requirements.

• Identify impacts of planned work on existing functionality.

• Plan and estimate work to be completed.

• Conduct code reviews to ensure that the software deliverables are of the highest quality.

• Keep an eye on the Tech Debt and plan for managing at an acceptable level.

• Lead interactions with clients from a Tech team perspective.

Certifications :

• Oracle Certified Java Professional

• Spring Certified Professional

• Any NoSql / Cassandra / MongoDB certified developer

• GCP, AWS, & Azure Certified (Mandatory)

• Any retail OMS / Supply Chain product certifications

Primary Skills :

• 8+ years of proven experience in the industry, with at least 2 years as an Lead or similar role designing

and developing enterprise-scale applications.

• Bachelors in engineering / technology (4 year) or master's in computer applications (2 year)

• Must possess at least 6+ years of Software development experience.

• Expert knowledge in at least one object-oriented programming language like Java, one backend

framework like Spring Boot / Node JS, one UI framework like React JS / Angular JS and RDBMS or NoSQL

database.

• Excellent knowledge of front-end programming languages, such as HTML, CSS, JavaScript, and AngularJS,

with the ability to render server-side and client-side content.

• Helps identify newer practices and adoption of existing ones. Ensure that the code quality is maintained

via own and/or peer code reviews.

• Can lead the team in delivery of backend and user interface code. Ensure that the DevOps tasks are

executed well.

• Ensure that the software has the correct level of logging & monitoring in Production and LLEs.

• Exceptional problem-solving skills.

• Excellent written and verbal communication. Must understand the client’s business requirements and

translate them into software requirements. Has a view of the deliverable timeline and escalates when

needed.

• Ability to articulate technical designs & develop documentation, flowcharts, layouts, diagrams, charts etc.

• Experience in implementing OMS products for retail customers will be an added advantage.

• Ability to do estimation for the given requirements.

• Ability to lead technical discussions with clients.

• Must be able to do quick proofs of concepts and demos based on client requirements.

• Provide timely feedback on the performance of team members.

• Conduct interviews & provide feedback to achieve hiring objectives.

• Contributes to organization building functions such as hiring, training, mentoring, team building.

Secondary Skills:

• Participate in daily scrum calls and provide status updates, address issues proactively, and timely

reporting of risks to project managers.

• Take complete ownership of the non-functional requirements around Performance, Security/Compliance,

i18n/l10n, etc.

• Capable of leading a high-performance team in a two-week iteration cadence with frequent product

deliveries.

• Ability to socialize designs/ideas and collaborate with stakeholders.

• Self-motivated and works with minimal direction.

Commis III (Entry-Level/Junior):

• Focus: Learning fundamentals, basic prep.
• Duties: Washing, peeling, chopping vegetables; measuring ingredients; cleaning workstations; basic stock rotation; assisting with simple tasks. 

Commis II (Mid-Level):

• Focus: Expanding skills, handling more varied tasks.
• Duties: All Commis III duties plus assisting with simple cooking, plating, managing inventory, receiving deliveries, and learning specific station techniques. 

Commis I (Senior Commis):

• Focus: More complex techniques, independent station support.
• Duties: Performing more complex prep and cooking; helping with menu items; potentially leading prep for a small section; ensuring quality standards; supporting Commis II/III. 

Shared Responsibilities (All Levels):

• Hygiene & Safety: Maintaining clean stations, following food safety/HACCP standards.
• Support: Assisting senior chefs (Chef de Partie, Sous Chef) with daily operations.
• Inventory: Storing, rotating, and monitoring stock.
• Learning: Willingness to learn recipes, techniques, and equipment.

We are looking for a skilled .NET Developer to design, develop, and maintain high-quality web applications and services. The ideal candidate should have strong experience in Microsoft technologies, including .NET Core / .NET Framework, C#, and ASP.NET, along with a good understanding of front-end technologies and database management. You will be responsible for building scalable solutions, writing clean and efficient code, and collaborating with cross-functional teams to deliver robust applications.

The role requires expertise in developing RESTful APIs, working with relational databases like SQL Server, and following best practices in software development, including code reviews, testing, and deployment. Familiarity with modern frameworks, cloud platforms (such as Azure), and Agile methodologies will be an added advantage.

• Develop and maintain server-side logic using Node.js, JavaScript, and Python.
• Collaborate with front-end developers, designers, and product managers to create scalable and responsive web applications.
• Design and implement APIs and web services to facilitate seamless integration with other systems.
• Optimize applications for maximum speed, scalability, and reliability.
• Identify and troubleshoot performance bottlenecks and implement effective solutions.
• Ensure the security and data protection of the backend systems.
• Write efficient and reusable code, following industry best practices and coding standards.
• Conduct code reviews and provide constructive feedback to improve code quality.
• Stay up-to-date with the latest industry trends and technologies to drive continuous improvement.
• Participate in the entire software development lifecycle, from requirements gathering to deployment and maintenance.

• Experience in end to end recruitment and account management.
• Source candidates using a variety of search methods to build a robust candidate pipeline
• Screen candidates by reviewing resumes and performing screenings
• Stay abreast of recruiting trends and best practices
• Manage the overall interview, selection, and closing process
• Handle IT recruitment for clients
• Client interaction and managing client expectations
• Work in a target driven environment

Greetings from Techspian Services Pvt Ltd.

Position: Software Developer
Experience: 3-6 yrs

Notice Period: Less than 30 days

Requirement:

• Minimum 3-6 Years of Experience in .Net Technology
• Technical expertise Must in such as. NET Framework, C#, VB. Net, MVC

• Understanding of SQL Server, Web Services, Entity Framework, Web API, RESTful services
• Excellent analytical and problem-solving skills
• Excellent Written and Communication skills
• Ability to work and prioritize multiple projects.
• Home office that provides the right ambiance to focus on work

Perks and Benefits
Health Insurance | Work Flexibility | Work From Home | Internet Reimbursement