Fresher- Business Analyst / Data Analyst (Internship+Job Opportunity)

Desktop Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role.

3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams.

Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions.

Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues.

Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries.

Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides.

Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements.

Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution.

Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems.

Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set: MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.

Position: Full Stack Developer ( PHP CodeIgniter)

Company : Mayura Consultancy Services

Experience: 3 yr To 5 yrs

Location : Bangalore

Skill: HTML, CSS, Bootstrap, JavaScript, Ajax, jQuery , PHP and CodeIgniter or CI

Work Location: Work From Home(WFH)

MCS is seeking a talented and experienced Full Stack PHP Web Developer to join our dynamic team. As a Full Stack PHP Web Developer at MCS, you will be responsible for designing, developing, and maintaining scalable PHP-based web applications.

Responsibilities

• Design, develop, and implement user interfaces and user experiences for web applications.
• Create and maintain well-structured, reusable, and efficient code for both front end and back end components.
• Develop interactive and responsive user interfaces using HTML, CSS, Bootstrap, Ajax, jQuery and JavaScript frameworks.
• Collaborate with designers to ensure seamless integration of design elements into the user interface.
• Build and maintain server-side applications using programming languages such as PHP, CodeIgniter, SQL and Laravel.
• Design and optimize databases, write efficient queries, and manage data storage and retrieval.
• Develop APIs (Application Programming Interfaces) for seamless communication between front end and back end systems.
• Ensure API security, performance, and adherence to industry standards.
• Use version control systems (e.g., Git) to manage code repositories and collaborate with team members.
• Deploy applications to production environments and manage continuous integration and continuous deployment (CI/CD) pipelines.
• Work closely with product managers, designers, and other developers to translate requirements into technical solutions.
• Participate in code reviews and provide constructive feedback to team members.
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Perks & Benefits:

Complete Work From Home Opportunity: Enjoy the flexibility of working entirely from the comfort of your home, empowering you to manage your schedule and achieve a better work-life balance while coding innovative solutions for MCS.

Opportunity to Work on Projects Developing from Scratch: Engage in projects from inception to completion, working on solutions developed from scratch and having the opportunity to make a significant impact on the design, architecture, and functionality of the final product.

Diverse Projects: Be involved in a variety of development projects, including web applications, mobile apps, e-commerce platforms, and more, allowing you to showcase your versatility as a Full Stack Developer and expand your portfolio.

Joining MCS as a Full Stack Developer opens the door to a world where your technical skills can shine and grow, all while enjoying a supportive and dynamic work environment. We're not just building solutions; we're building the future and you can be a key part of that journey.

Location: HSR Layout, Bangalore

Job Summary:

We are seeking a highly motivated and experienced Lead Sales Development Representative to spearhead our sales development efforts. The ideal candidate will be responsible for generating new business opportunities, managing and nurturing leads, and developing a high-performing sales development team. As a lead, you will play a critical role in driving our company's growth by implementing strategic sales initiatives and fostering strong relationships with potential clients.

Key Responsibilities:

• Lead and mentor a team of Sales Development Representatives (SDRs).
• Develop and execute strategic plans to generate new leads and expand the company's customer base through various channels, including cold calling, email campaigns, and social media outreach.
• Monitor and analyze team performance, providing regular coaching and feedback to enhance productivity and effectiveness.
• Collaborate with the marketing and sales teams to align sales strategies and optimize lead generation efforts.
• Manage and maintain the lead pipeline, ensuring timely follow-up and effective qualification of prospects.
• Participate in key sales and business development meetings, presenting insights and strategies to stakeholders.
• Stay abreast of industry trends, market conditions, and competitive landscape to inform sales strategies and approaches.
• 4+ years of experience in sales or business development, preferably in a IT / SaaS environment
• Contribute to the continuous improvement of sales processes and tools to increase efficiency and conversion rates.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• A minimum of 3-8 years of experience in sales development, with at least 2-4 years in a leadership role.
• Proven track record of achieving and exceeding sales targets.
• Strong leadership and team management skills, with the ability to motivate and inspire others.
• Excellent communication, interpersonal, and negotiation skills.
• Proficient in CRM software and sales automation tools.
• Proficient in Lead Generation tools like LinkedIn Sales Navigator / Apollo / Lusha / Zoom Info
• Ability to analyze data and sales metrics to inform decision-making.
• Self-motivated, with a strong work ethic and a results-driven approach.

• Create, test, and maintain web-based applications using Laravel Framework.
• Work with members of the other teams to design, develop, and implement software solutions.
• Implement and manage the entire web application development lifecycle, from conception to delivery and post-launch maintenance.
• Write clean, efficient, and well-documented code.
• Make use of back-end data services and support the growth of current data services API.
• Effectively communicate all project updates, evaluations, suggestions, schedules, and technical and procedural difficulties.
• The development procedure, architecture, and similar information should all be documented.
• Troubleshoot and debug software issues.
• Continuously improve software quality and performance.
• Keep up with the latest web development technologies and trends.

• Minimum 3-4 years of experience with ETL tools, SQL, SSAS & SSIS
• Good understanding of Data Governance, including Master Data Management (MDM) and Data Quality tools and processes
• Knowledge of programming languages eg. JASON, Python, R
• Hands on experience of SQL database design
• Experience working with REST API
• Influencing and supporting project delivery through involvement in project/sprint planning and QA
• Working experience with Azure
• Stakeholder management
• Good communication skills

As a Software Engineer, you will build and scale Clockwork, creating an engaging experience for our users. As one of the first few engineers, you will work on 0 to 1 type projects, partnering closely with our product, design and business teams to build the future of Clockwork.

• Write, test and deploy code to enhance our product
• Design software systems for new features
• Diagnose bugs and system bottlenecks as our product scales
• Work closely with product and design to define our roadmap

• 3+ years of professional experience as a software engineer
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience
• Solid engineering, coding and problem solving skills
• Strong product/business sense
• Excited about working in a fast-paced, dynamic startup environment

Clockwork encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.