Fresher- Business Analyst / Data Analyst (Internship+Job Opportunity)

Key Responsibilities

• Collect, consolidate and manage data from various internal systems, SaaS platforms, CRM/ERP modules, logs, and databases.
• Generate daily, weekly, monthly, and ad-hoc MIS reports and dashboards for operations, sales, finance, customer-support or other relevant teams.
• Use advanced Excel to build, maintain, and manage complex spreadsheets — including pivot tables, VLOOKUP / HLOOKUP / INDEX-MATCH, SUMIF/COUNTIF, conditional formatting, charts/graphs, macros/VBA (if needed) to automate routine reporting tasks.
• Validate and clean data — ensure data integrity, consistency; identify and rectify discrepancies or anomalies.
• Collaborate with cross-functional teams (product, operations, support, finance, sales) to understand their data/reporting needs and deliver appropriate reports/insights.
• Provide ad-hoc data analysis or custom reporting as required by management or US stakeholders.
• Maintain documentation of reporting processes, data definitions/SOPs, report templates, and standard workflows.
• Ensure timely delivery of reports — especially considering night-shift schedule — so that US-based stakeholders receive data at start of their business day.
• Identify opportunities for process improvement and automation to make MIS reporting more efficient and reliable.

Required Skills & Qualifications

• Bachelor’s degree (in IT, Computer Science, Business, Statistics, or related field) or equivalent.

• Strong proficiency in Microsoft Excel — including advanced formulas/functions (VLOOKUP/HLOOKUP/INDEX-MATCH), pivot tables, charts/graphs, conditional formatting, data cleaning, data validation.
• Ability to build and maintain dashboards/reports; comfortable using Excel for recurring and ad-hoc reports.
• Strong analytical and problem-solving skills; ability to work with large datasets, identify trends, anomalies, and draw insights.
• Good communication skills — ability to coordinate with different teams/stakeholders, understand requirements, and present data/insights clearly.
• Readiness for night-shift work from office; ability to work independently, meet deadlines and manage time effectively.

Client Reporting Specialist (Immediate Joiners Only) C2C Position

Business Intelligence & Client Reporting

.Hands-on experience in Request Intake, Triage & Prioritization, and SLA-driven delivery management.

• Experience in a Business Intelligence, data analytics, or enterprise/client reporting

environment.

• Familiarity with Agile/Scrum delivery and daily standup routines.

• Exposure to data visualization or reporting tools (e.g., Qlik, Power BI, Tableau, Looker).

• Prior experience in a contract or staff-augmentation capacity supporting an established

internal team.

Mandatory skills and experience:

• Hands-on experience working in an ITIL-aligned application support or service management environment.
• Strong experience in:
• Request intake and management
• Ticket triage and prioritization
• SLA monitoring and tracking
• Escalation management
• Stakeholder communication and coordination
• Ability to work closely with business users, support teams, and reporting stakeholders to ensure timely resolution of issues and requests.
• ITIL Foundation certification is preferred.

This role will be permanent with NAM info and deploy to client location Hyderabad & Pune.

Work Mode: WORK FROM OFFICE

Role Descriptions:

• Perform detailed data analysis and support business decision-making
• Gather and document business requirements and translate them into technical specifications
• Work closely with stakeholders to define data needs and reporting requirements
• Create user stories, functional specifications, and support UAT activities
• Ensure alignment between business objectives and data solutions

Required Skills:

• Strong expertise in SQL and data querying
• Proven experience in data analysis, requirement gathering, and stakeholder management
• Ability to translate business requirements into technical solutions and user stories
• Good understanding of data models, reporting, and analytics concepts

Skills: Business Analysis~ORACLE SQL

Locations: ~HYDERABAD~PUNE~

Desire candidate

• Candidate should have valid PF.