Fraud Operations

Sr. ETL Developer 

Job Id: QX033 

Role Overview 

We are seeking a detail-oriented ETL Developer with deep expertise in SQL and stored procedures to design, build, optimize, and maintain data integration pipelines. This role focuses on transforming and loading data from multiple source systems into data warehouses and reporting platforms while ensuring data accuracy, performance, and reliability. 

Key Responsibilities 

• Design, develop, and maintain ETL processes using SQL and database stored procedures 
• Build efficient data transformations, aggregations, and validations for large datasets 
• Optimize SQL queries, indexes, and stored procedures for performance and scalability 
• Collaborate with data analysts, BI developers, and application teams to understand data requirements 
• Implement error handling, logging, and monitoring for ETL workflows 
• Perform data quality checks and troubleshoot data discrepancies 
• Support scheduled batch loads and incremental data refresh processes 
• Document ETL logic, data mappings, and technical designs 
• Assist with production deployments and ongoing maintenance. 

Required Skills & Qualifications 

• Bachelor’s degree in computer science, Information Systems, or a related field (or equivalent experience) 
• 5+ Years of Expert Level Experience and Proficiency in SQL (complex joins, CTEs, window functions, performance tuning) 
• 5+ Years of Extensive experience writing and maintaining stored procedures, functions, and triggers 
• Hands-on experience with ETL concepts (extraction, transformation, loading) 
• Experience working with relational databases (e.g., SQL Server, Oracle, MySQL) 
• Solid understanding of data warehousing concepts (fact tables, dimensions, star schemas) 
• Ability to debug and optimize existing ETL processes 
• Experience handling large datasets and batch processing 
• Strong analytical and problem-solving skills 

Preferred Qualifications 

• Experience with ETL tools, Azure Data Factory, etc. 
• Experience with Azure Cloud  
• Familiarity with BI/reporting tools, Power BI 
• Experience with incremental loads, CDC, and data reconciliation 
• Exposure to cloud data platforms (Azure SQL, AWS RDS, Redshift, Snowflake) 
• Basic scripting experience (PowerShell, Python, or Bash) 
• Knowledge of data governance and security best practices. 

Competencies: 

• Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications. 
• Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. 
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions. 
• Optimize Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. 

Why Join Us? 

• Be part of a collaborative and agile team driving cutting-edge AI and data engineering solutions. 
• Work on impactful projects that make a difference across industries. 
• Opportunities for professional growth and continuous learning. 
• Competitive salary and benefits package. 

Application Details 

Ready to make an impact? Apply today and become part of the QX Impact team! 

Job Title: Inside Sales Specialist

Location: Baner, Pune

Experience: 1–3 Years

Employment Type: Full-Time | WFO

About the Role:

We are looking for a Inside Sales Specialist with proven experience in identifying, nurturing, and converting qualified leads through outbound channels. The ideal candidate will have hands-on experience in email campaigns, LinkedIn outreach, and cold calling targeting international markets such as DACH, BENELUX, and the UK.

Key Responsibilities:

• Generate qualified B2B leads through cold calls, emails, and LinkedIn campaigns.
• Execute targeted email and LinkedIn outreach campaigns to build a strong sales pipeline.
• Manage follow-ups, schedule meetings, and support client acquisition activities.
• Maintain CRM data and provide weekly reports on lead quality and conversions.
• Collaborate with the sales and marketing team to improve campaign strategies and conversion rates.
• Ensure a minimum of 40 qualified leads per month are generated through outbound efforts.
• Identify new markets, decision-makers, and business opportunities across international regions.

Required Skills & Experience:

• 1–3 years of proven experience in B2B Lead Generation / Inside Sales.
• Strong communication and persuasion skills in English.
• Experience with international lead generation (especially DACH, BENELUX & UK markets).
• Proficiency in using LinkedIn Sales Navigator, CRM tools (HubSpot, Zoho, etc.), and email campaign tools.
• Ability to research, segment, and target the right prospects.
• Self-motivated, goal-oriented, and comfortable working with monthly lead targets.

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

About the role

We need someone who understands Upwork not just as a platform, but as a predictable revenue channel. Someone who knows how to position a service company, win high-quality projects, and keep the pipeline warm.

What you’ll handle

• Build, refine, and optimize our Upwork profiles

• Create proposals that feel human, relevant, and high-conversion

• Spot high-value job posts and respond to them quickly

• Manage conversations, follow-ups, and client communication on the platform

• Keep track of leads, responses, and project status

• Suggest improvements based on trends, analytics, and competitor insights

• Maintain a consistent monthly target for proposals and conversions

• Coordinate with our internal team to get project details, case studies, and deliverables aligned

What we’re looking for

• Someone who’s been doing this for a while and understands how Upwork algorithms, visibility and job success metrics actually work

• Strong writing instinct and the ability to tailor proposals without sounding generic

• Experience generating leads for design, development, or creative services (bonus points)

• Clear communicator who can handle clients professionally

• Good with research, pattern spotting, and time-sensitive tasks

• Comfortable working independently and meeting weekly targets

Nice to have

• Knowledge of Upwork sales funnels

• Experience with CRM tools or basic reporting

• Ability to suggest profile layout, portfolio flow, and keyword strategy

Why this role matters

Upwork is a competitive space. What this really means is you’ll be the person turning our presence there into consistent opportunities and long-term clients.

Location

Bestech Business Tower, Mohali (this is an onsite role.)

Five-day workweek

Our office operates from 9 am to 2 am across three shifts, so you should be comfortable working within these hours.

Salary

Up to 6 LPA for each role, negotiable based on experience, plus additional incentives for hitting targets.

Apply only on this link https://loginext.hire.trakstar.com/jobs/fk0qsz2?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk0qsz2?source=

LogiNext is looking for a dynamic and competent professional to manage the efficient execution of accounting services. The work at LogiNext is very fast paced, agile, and hence, you must be able to multitask to deal smoothly with competing levels of priority.

Responsibilities

Enter and validate data, numbers, figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures. Manage accounts payable and receivables, follow-up and resolve past due accounts and vendor invoices until payment in full is received or resolved. Support all internal and external audits

Requirements

Bachelor’s degree in accounting, finance, commerce or related field 2 to 4 years of relevant experience in corporate finance and accounting Proficiency in Microsoft Office, Zoho Books, Oracle NetSuite or similar accounting software Proficiency in statutory and tax filings including GST, TDS, PF, PT, MLWF, ESIC, sales tax, income tax and related reconciliations Experience of accounting standards Indian GAAP and US GAAP Experience in preparing management reporting (MIS), company vauations, stock option agreements and related computations Experience of secreterial filings with regularory authorities like RoC in India, RBI in India and SEC in the US Multitasking ability and ability to meet the targeted deadlines Strong numerical aptitude and attention to detail Excellent communication skills, both verbal and written Good time management and organizational skills

Responsibilities :

- Assist in requirements gathering and technical planning to design solutions that meet client needs

- Create clean, well-documented, efficient, and standards-compliant code with an eye towards performance optimization

- Actively troubleshoot and support applications in production-- critical environments

- Implement and maintain Shopify development standards and best practices

- Tracks the work against plan and reports the status on agreed time without fail.

- Interface with the clients to understand and document their needs.

Primary Technical Skills:

Shopify and Shopify Plus

PHP

OOPS

JavaScript

XML

JSON

Basic Knowledge in React JS

Soft Skills

• Good oral and written communication.

Required Skills:

- 3 to 5 years of experience in working with Shopify and Shopify Plus stores

- Good  knowledge of frontend development and liquid programming language

- Strong hands to Install & Customize new Shopify theme.

- Basic experience in writing Ruby scripts to run promotions

- Experience in integrating external API’s

- Experience in 3^rd party integrations like ERP- Netsuite, SAP, Odoo, Microsoft Dynamics, Sage, Epicor etc.
- Experience in Implementing Shopify Ajax API, Admin APIs and configuring third party apps

- Knowledge of building custom, private and embedded apps

- Experience working with the following technologies: JavaScript (JQuery), XML, JSON, SQL, PHP, CSS3

- Knowledge in other ecommerce platforms like Magento, woocommerce, BigCommerce will be preferred.

- Experience with OOP PHP (2+ years)

- Familiarity with GIT

- Demonstrated ability to adapt and work with team members of various experience levels

- Ability to work with minimal direction with a focus on customer satisfaction

- Good written and verbal communication skills

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge