Fraud Operations

ROLES AND RESPONSIBILITIES:

As Manager-Business Development, you will be responsible for business development in India Market. Will be responsible for identifying new opportunities to expand markets and drive business growth while also enabling increased revenue from current accounts. Build and maintain strategic partnerships and nurture relationships with influencers and stakeholders.

RESPONSIBILITIES & DUTIES:

• Responsible for sales in the Indian market for our SaaS Product.
• Lead outbound and direct sales efforts by proactively engaging with potential clients, building strong relationships, and successfully closing deals. This is a field-intensive role that requires frequent client visits, lead generation, and hands-on market engagement to drive sales growth.
• Independently managing deal size of INR 50 L ARR in the past
• Coordinating with Pre-sales team on getting Demos / POCs conducted.
• Proposal preparation, conducting commercial negotiations leading to closure and contracting.
• Collecting payments from customers and manage customer relationship.
• Strong communication skills with ability to sell and interact with CXO profiles of companies.

IDEAL CANDIDATE:

• Overall, 6-8 years of experience in outbound and direct sales preferably in the garment industry.
• Minimum 4-5 years of experience in selling ERP solutions.
• Solid business development & acquisition experience
• Strong relationship and account management skills
• Proficient in using CRM tools and data analysis to drive sales performance
• Proactive and solutions-oriented with the ability to work independently
• Excellent interpersonal skills and ability to communicate with stakeholders at all levels - internally as well as externally
• Excellent communication, negotiation, and presentation skills
• Strong business acumen and ability to understand customer needs

Strong Technical Project Manager / Program Manager / Implementation manager profile

Mandatory (Experience 1) – Must have 5+ years in Delivery manager/ Technical Implementation Manager/ Technical Project Management / Technical Program Management Implementation Engineer with a B2B SaaS OR Tier1 service companies (preferably with enterprise client)

Mandatory (Experience 2) – Must have direct experience leading end-to-end software/product/tech project delivery

Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)

Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability

Mandatory (Company) -B2B SaaS OR Tier1 Service companies (Service companies like Accenture, Capgemini, MPhasis, HCL, Virtusa, Infosys, TCS, Wipro, NTT etc)

Mandatory (Note): Not looking for implementation engineer but someone who handles the implementation projects

Mandatory (Note): Hike range is 15-35%, Please check with candidate if they are ok

Mandatory (Education): Engineering graduate

Strong technical background in Android application development and Kotlin

· Looking candidates having 5+ years of experience.

· Need candidates from Delhi NCR Only.

· All Academic backgrounds acceptable (except BCA).

· Immediate Joiners Preferred

· Candidate must have some experience working with IoT devices.

· Candidate should have experience working with Camera model X.

· Candidate's Academic scores must be 70% or above.

· Candidate having fluent communication will be an added advantage.

What will you be doing?

• Own and execute end-to-end B2B marketing strategy across digital, events, and partner channels.
• Drive lead generation and nurture campaigns via LinkedIn, email, and content marketing.
• Coordinate and manage deliverables with external marketing agencies to ensure alignment with goals and timelines.
• Build compelling narratives and campaigns to position StampMyVisa as a category leader.
• Collaborate closely with sales and product teams to align marketing objectives with business outcomes.
• Track, analyze, and optimize marketing performance to improve ROI and brand visibility.
• Explore partnerships, PR, and co-marketing opportunities within the travel space.

Who are we looking for?

• 2-8 Years of experience in B2B or SaaS marketing
• Proven experience managing marketing agencies and performance campaigns.
• Strong understanding of content strategy, lead generation, and brand positioning.
• Excellent communication, project management, and analytical skills.
• A self-starter comfortable with a fast-paced, startup environment.

Job Title:Full Stack Developer 

Location: Bangalore, India

About Us:

Meraki Labs stands at the forefront of India's deep-tech innovation landscape, operating as a dynamic venture studio established by the visionary entrepreneur Mukesh Bansal. Our core mission revolves around the creation and rapid scaling of AI-first and truly "moonshot" startups, nurturing them from their nascent stages into industry leaders. We achieve this through an intensive, hands-on partnership model, working side-by-side with exceptional founders who possess both groundbreaking ideas and the drive to execute them.

Currently, Meraki Labs is channeling its significant expertise and resources into a particularly ambitious endeavor: a groundbreaking EdTech platform. This initiative is poised to revolutionize the field of education by democratizing access to world-class STEM learning for students globally. Our immediate focus is on fundamentally redefining how physics is taught and experienced, moving beyond traditional methodologies to deliver an immersive, intuitive, and highly effective learning journey that transcends geographical and socioeconomic barriers. Through this platform, we aim to inspire a new generation of scientists, engineers, and innovators, ensuring that cutting-edge educational resources are within reach of every aspiring learner, everywhere.

Role Overview:

As a Full Stack Developer, you will be at the foundation of building this intelligent learning ecosystem by connecting the front-end experience, backend architecture, and AI-driven components that bring the platform to life. You’ll own key systems that power the AI Tutor, Simulation Lab, and learning content delivery, ensuring everything runs smoothly, securely, and at scale. This role is ideal for engineers who love building end-to-end products that blend technology, user experience, and real-time intelligence.

Your Core Impact

• You will build the spine of the platform, ensuring seamless communication between AI models, user interfaces, and data systems.
• You’ll translate learning and AI requirements into tangible, performant product features.
• Your work will directly shape how thousands of students experience physics through our AI Tutor and simulation environment.

Key Responsibilities:

Platform Architecture & Backend Development

• Design and implement robust, scalable APIs that power user authentication, course delivery, and AI Tutor integration.
• Build the data pipelines connecting LLM responses, simulation outputs, and learner analytics.
• Create and maintain backend systems that ensure real-time interaction between the AI layer and the front-end interface.
• Ensure security, uptime, and performance across all services.

Front-End Development & User Experience

• Develop responsive, intuitive UIs (React, Next.js or similar) for learning dashboards, course modules, and simulation interfaces.
• Collaborate with product designers to implement layouts for AI chat, video lessons, and real-time lab interactions.
• Ensure smooth cross-device functionality for students accessing the platform on mobile or desktop.

AI Integration & Support

• Work closely with the AI/ML team to integrate the AI Tutor and Simulation Lab outputs within the platform experience.
• Build APIs that pass context, queries, and results between learners, models, and the backend in real time.
• Optimize for low latency and high reliability, ensuring students experience immediate and natural interactions with the AI Tutor.

Data, Analytics & Reporting

• Build dashboards and data views for educators and product teams to derive insights from learner behavior.
• Implement secure data storage and export pipelines for progress analytics.

Collaboration & Engineering Culture

• Work closely with AI Engineers, Prompt Engineers, and Product Leads to align backend logic with learning outcomes.
• Participate in code reviews, architectural discussions, and system design decisions.
• Help define engineering best practices that balance innovation, maintainability, and performance.

Required Qualifications & Skills

• 3–5 years of professional experience as a Full Stack Developer or Software Engineer.
• Strong proficiency in Python or Node.js for backend services.
• Hands-on experience with React / Next.js or equivalent modern front-end frameworks.
• Familiarity with databases (SQL/NoSQL), REST APIs, and microservices.
• Experience with real-time data systems (WebSockets or event-driven architectures).
• Exposure to AI/ML integrations or data-intensive backends.
• Knowledge of AWS/GCP/Azure and containerized deployment (Docker, Kubernetes).
• Strong problem-solving mindset and attention to detail.

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

• Strong visual and graphic design skills
• Proficiency in graphic design software like CorelDRAW, Photoshop, Illustrator and InDesign
• Ability to conceptualise and develop visual ideas
• Strong communication and interpersonal skills
• Knowledge of colour theory and typography
• Time management and multitasking ability
• A portfolio that demonstrates design ability

• Participate in requirements
• Maintain and improve web Design mobile-based web features.
• Work closely with Scrum team to ensure quality throughout the entire software development
• Maintain high standards of software quality by establishing, adopting and following good practices and processes
• Monitor systems to ensure they meet both customer needs and business goals
• Solve problems by crafting software solutions using maintainable, testable and modular code
• Collaborate within a team by participating in code reviews, pairing sessions, architecture discussions and planning

• Write robust, testable code, along with unit, functional, acceptance and/or user tests to validate every change
• Challenge your fellow team members to grow and enhance our team with new, diverse talent
• Mentor interns and other software engineers to grow their technical skills
• Work closely with Scrum team to ensure quality throughout the entire software development cycle.
• Identify and propose dev toolsets to enhance and extend the dev team’s capabilities & efficiency
• Manage business context and pressures around quality and time to market
• Stay up-to-date on emerging technologies

What you need to know / have:

Experience: 2 to 5 years

Annual CTC: Rupees 6,00,000 to 8,00,000