Graphic Designer

Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.

Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.

Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.

Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.

Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.

Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.

Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.

Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.

Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.

Job Summary :

      As a Software Development Engineer, you will be responsible for end-to-end delivery of software components all the way to production. In this position you will partner with our globally distributed cross-functional teams, product managers and other internal stakeholders. This position requires understanding business & technical requirements, designing clean solutions, implementing them and managing these systems. A key aspect of the role is to understand the digital commerce businesses part of KBX and implement technology systems that favourably align with business initiatives and requirements. The position will be evaluated in terms of the quality of the technology development, ongoing management of the systems and impact on business metrics.

Responsibilities :

• Work closely with cross functional teams to and deliver quality technology solutions
• Operational rigor for a rapidly growing tech stack and live portals
• Regular communication with management on status and risks.
• Measure success metrics and influence evolution of the tech product
• Be resourceful and find creative solutions to complex technical challenges.

Basic Qualifications :

• Ability to understand business requirements and build technology solutions that factor in the business requirements completely
• Possess an extremely sound understanding of basic areas of Computer Science such as Algorithms, Data Structures, Object Oriented, Databases.
• Excellent coding skills 
• Great problem solving skills and propensity to learn and develop tech talent.
• Bachelor’s degree or higher in Computer Science and years of Software Development experience

Preferred Qualifications :

• Understanding on Web programming is must; full stack experience would be a plus.
• Understanding on AWS Cloud Stack (EC2, Lambda, Dynamo DB, Aurora) would be a plus
• Knowledge of serverless development
• Excellent verbal and written communication skills. 

Desired Candidate Profile

• 10 to 15 years of experience in plant preferred
• Age : 35 years and above
• Females are preferred
• Proficiency in MS office (word, excel, powerpoint), SAP, setting up video interviews, Gsuite, vlookup hlookup
• Good communication skills (written and verbal)
• Ability to work under pressure
• Attention to detail
• Ability to deal with people at various levels in the organisation
• Knowledge of short-hand is preferred    

• Experience required:
•  Experience in Salesforce Implementation and Enhancements life cycle.
•  Designing and implementing Custom Business Process via Apex and Lightning Technology.
•  Strong knowledge/exposure to all major Salesforce products with hands on experience on core platform.
•  Work closely with clients’ operations and product managers on business requirements analysis, design and
• implementation.
•  Knowledge / Experience in Enterprise Solution and Architecture Design.
•  Knowledge / Experience in Design and build - clean, high performing (i.e., user-oriented, fast, efficient,
• extensible, scalable) Salesforce and Salesforce-integrated applications following best practices and using the
• latest technologies.
•  Implementing Lightning Components, Apex Controllers, Visual Force Pages, Visual Force Components, Batch
• Apex, Schedulers and Apex Triggers.
•  Having Experience in integrating salesforce with external application using third party tools via SOAP and
• REST API Integration.
•  Knowledge/Experience in Release Management with multiple phases.
•  Knowledge/ Experience of Production Deployment Best Practices.
•  Analyze and review business, functional, and technical requirements as per the role.
•  Build web and mobile interfaces on the Force.com platform using Visualforce, Apex, and other available
• tools.
•  Keep up to date with the latest plans, developments, and changes in the salesforce platform.
•  Document and develop code according to specifications and standards.
•  Prepare test data and plan and conduct basic unit or module testing.