Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.
100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.
The world’s largest provider of customer experiences to North American consumers.
We Serve More than 200 Major Clients Worldwide, Including:
- 4 of the top 5 wireless providers
- 4 of the top 8 healthcare companies on the Fortune 500
- 4 of the top 10 banks on the Fortune 500
- 5 of the world’s largest retailers
- 4 of the top 10 largest car manufacturers
- 10 of the top 20 regulated utility companies
- 3 of the 5 largest technology companies
- Provide customer support and resolve customer queries via call.
- Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Candidate should be flexible to work in 24*7 environments (US Shift).
- Freshers to 5yrs of experience with Customer Support *
- Experience in an International Voice Process.
- The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
- Candidates who have experience into domestic Voice Process can be considered as freshers.
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.
- Job Category
- Customer Experience
- Posting Date
- 10/01/2025, 11:42 AM
- Locations
- Pritech Park SEZ Block12, IN
- Apply Before
- 10/06/2025, 11:42 AM
- Job Schedule
- Full time
- Job Shift
- Night
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Description:
As a QA Associate at Binocs, you will play a pivotal role in ensuring the highest quality standards for our software products. With a direct reporting line to the QA Lead, you will be involved in designing, implementing, and executing test plans to identify software issues. This role is ideal for someone with a strong technical background in engineering, experience in fintech or finance software companies, and a passion for quality assurance and detail-oriented testing.
Key Responsibilities:
- Test Plan Development: Create comprehensive and well-structured test plans and test cases based on product specifications.
- Quality Assurance: Execute test cases (manual or automated) and analyze results to ensure software quality.
- Issue Documentation: Document and track bugs, as well as collaborate with the development team to ensure timely resolution.
- Process Improvement: Identify, recommend, and implement improvements in testing processes to enhance efficiency and quality.
- Software Validation: Validate that product features meet requirement specifications and are free of defects.
- Cross-functional Collaboration: Work closely with the product management and development teams to understand product vision and deliver software that aligns with customer and market needs.
Qualifications:
- Bachelor’s degree in Engineering, Computer Science, or related field.
- 2+ years of experience in quality assurance, preferably within fintech or finance software companies.
- Familiarity with software QA methodologies, tools, and processes.
- Experience in writing clear, concise, and comprehensive test plans and test cases.
- Hands-on experience with both white box and black box testing.
- Strong knowledge of software QA metrics, including bug tracking and reporting tools.
- Excellent analytical skills and attention to detail.
- Effective communication skills and the ability to work in a fast-paced environment.
Benefits:
Joining Binocs means being part of a passionate team dedicated to transforming the loan management landscape. We offer a dynamic, innovative environment where your work directly contributes to our vision of efficient, transparent, and data-driven loan management. Our competitive compensation package, including equity, reflects our commitment to attracting and retaining top talent.
About Us:
Binocs.co empowers institutional lenders with next-generation loan management software, streamlining the entire loan lifecycle and facilitating seamless interaction among stakeholders.
Team: Binocs.co is led by a passionate team with extensive experience in financial technology, lending, AI, and software development.
Investors: Our journey is backed by renowned investors who share our vision for transforming the loan management landscape: Beenext, Arkam Ventures, Accel, Saison Capital, Blume Ventures, Premji Invest, and Better Capital.
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Full Stack Developer - Averlon