Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.
100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.
The world’s largest provider of customer experiences to North American consumers.
We Serve More than 200 Major Clients Worldwide, Including:
- 4 of the top 5 wireless providers
- 4 of the top 8 healthcare companies on the Fortune 500
- 4 of the top 10 banks on the Fortune 500
- 5 of the world’s largest retailers
- 4 of the top 10 largest car manufacturers
- 10 of the top 20 regulated utility companies
- 3 of the 5 largest technology companies
- Provide customer support and resolve customer queries via call.
- Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Candidate should be flexible to work in 24*7 environments (US Shift).
- Freshers to 5yrs of experience with Customer Support *
- Experience in an International Voice Process.
- The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
- Candidates who have experience into domestic Voice Process can be considered as freshers.
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.
- Job Category
- Customer Experience
- Posting Date
- 10/01/2025, 11:42 AM
- Locations
- Pritech Park SEZ Block12, IN
- Apply Before
- 10/06/2025, 11:42 AM
- Job Schedule
- Full time
- Job Shift
- Night
Shubham Vishwakarma
Full Stack Developer - Averlon
About Alorica
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https://www.flycatchtech.com/company/jobs-openings/angular-de
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JD: Product Manager – Trading Systems (OMS/RMS/CMS) | Fintech – Indian Capital Markets
About Us:
We’re a product-first fintech company shaping the next generation of trading infrastructure for India’s capital markets. Our platforms power the real-time operations of full-service and discount brokers, dealer desks, and proprietary trading firms across NSE, BSE, MCX, and global exchanges.
We’re not building “just another trading app”—we’re engineering the backbone for execution, risk, and compliance in a fast-evolving, highly regulated domain. If you're excited about architecting software that brokers can't live without, we want to talk.
What We Expect:
The Role:
As a Product Manager, you'll lead the development of mission-critical software modules—Order Management Systems (OMS), Risk Management Systems (RMS), and Client Management Systems
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You’ll work at the intersection of real-time trading tech, evolving SEBI regulations, and client-driven feature innovation. You must bring deep domain understanding, technical acumen, and a sharp instinct
for solving broker-side pain points.
• 4–8 years in Product Management with strong exposure to broking platforms, trading systems, or capital markets technology.
• Deep understanding of Indian trading infrastructure—OMS, RMS, back-office workflows, and SEBI/Exchange regulations.
• Familiarity with exchange tech stacks (NOW, NEAT, Omnesys, Refinitiv, FIX APIs, etc.).
• Strong grasp of trading workflows including order placement, margin checks, square-off logic, fund limits, settlement cycles, and audit requirements.
• Excellent analytical and documentation skills — able to break down complex, high-stakes systems into scalable, testable product features.
• Tech-aware, with the ability to interface with architects, engineers, and QA in highly technical conversations.
What You Will Do:
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• Lead the design of Order Management Systems that support multi-leg orders, basket trades, slicing strategies, and multi-exchange routing with ultra-low latency.
• Develop robust Risk Management frameworks that enforce client-wise exposure limits, margin checks (SPAN + ELM), peak margin validation, square-off logic, and MTM alerts in real time.
• Build or integrate advanced Client Management modules , eDIS workflows, UCC/KRA validations, transaction monitoring, and regulatory reporting.
• Interact closely with key stakeholders at client firms—dealers, RMS heads, compliance officers, back-office leads—to collect deep insights and translate them into actionable features.
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• Collaborate with Engineering, QA, and DevOps to deliver stable, high-performance releases on time, with a focus on throughput, latency, and security.
• Define and monitor product KPIs like:
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• RMS: Margin utilization, breach tracking, risk override logs
• Conduct competitive benchmarking (e.g., vs. Omnesys, Refinitiv, proprietary dealer terminals) to identify strategic product gaps or advantages.
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• (Bonus): Work on initiatives related to High-Frequency Trading (HFT) smart order routing, co-location strategies, FIX protocols, and microsecond-level decision systems.
What success looks like:
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• RMS logic you define protects brokers without compromising execution agility.
• Your CMS proactively flags compliance gaps before auditors or regulators do.
• Brokers say “this is exactly what we needed” after your product releases.
Must-Have Skills:
• 4–8 years in Product Management with strong exposure to broking platforms, trading systems, or capital markets technology.
• Deep understanding of Indian trading infrastructure—OMS, RMS, back-office workflows, and SEBI/Exchange regulations.
• Familiarity with exchange tech stacks (NOW, NEAT, Omnesys, Refinitiv, FIX APIs, etc.).
• Strong grasp of trading workflows including order placement, margin checks, square-off logic, fund limits, settlement cycles, and audit requirements.
• Excellent analytical and documentation skills — able to break down complex, high-stakes systems into scalable, testable product features.
• Tech-aware, with the ability to interface with architects, engineers, and QA in highly technical conversations.
Nice-to-Have Skills:
• Experience building or contributing to HFT systems or low-latency trading platforms.
• Prior work in or with stock broking firms, proprietary desks, or algo trading platforms.
• Familiarity with capital markets middleware, FIX gateways, and TBT feeds.
• Exposure to mobile trading apps or dealer terminals used in high-volume environments.
Why Join Us?
• Domain Depth: Tackle real-world challenges in capital markets, algo trading, and financial data platforms.
• Intelligent Teams: Work with top-tier engineers, architects, and FinTech veterans.
• Energizing Work Environment: In-office collaboration with a start-up feel and enterprise-grade problems.
• Global Projects: Deliver solutions that are used by trading desks and financial institutions worldwide.
• Perks & Benefits: Competitive salary, Flat hierarchy and high-impact roles, Access to leaders from trading, tech, and regulatory backgrounds, A team that values performance, not just presence.
Join us to help build the systems that move India’s markets
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📍 Location: Hyderabad | 🕒 Experience: 10+ Years
🎯 Industry: AI in Education
🚨 Tired of building “just another app”?
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon