Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.
100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.
The world’s largest provider of customer experiences to North American consumers.
We Serve More than 200 Major Clients Worldwide, Including:
- 4 of the top 5 wireless providers
- 4 of the top 8 healthcare companies on the Fortune 500
- 4 of the top 10 banks on the Fortune 500
- 5 of the world’s largest retailers
- 4 of the top 10 largest car manufacturers
- 10 of the top 20 regulated utility companies
- 3 of the 5 largest technology companies
- Provide customer support and resolve customer queries via call.
- Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Candidate should be flexible to work in 24*7 environments (US Shift).
- Freshers to 5yrs of experience with Customer Support *
- Experience in an International Voice Process.
- The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
- Candidates who have experience into domestic Voice Process can be considered as freshers.
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.
- Job Category
- Customer Experience
- Posting Date
- 10/01/2025, 11:42 AM
- Locations
- Pritech Park SEZ Block12, IN
- Apply Before
- 10/06/2025, 11:42 AM
- Job Schedule
- Full time
- Job Shift
- Night
Shubham Vishwakarma
Full Stack Developer - Averlon
About Alorica
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SnowFlake Expertise Profile
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React Native
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Javascript
Redux/FluxAndroid using React Native.
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Job description
About Us:
We are a leading organization that specializes in providing professional training in specific ERP tools with primary focus in SAP tailored for application across diverse industries. We empower individuals and businesses to thrive in the digital era through comprehensive and practical training programs.
Key Responsibilities:
1. Content Creation:
- Develop high-quality and engaging content for various digital platforms, including blog posts, articles, ebooks, and social media posts.
- Collaborate with subject matter experts to create educational content that aligns with the needs of our target audience.
2. Digital Campaign Management:
- Plan, execute, and optimize digital marketing campaigns across platforms such as Google Ads, social media, and email to drive awareness and lead generation.
- Monitor campaign performance, analyze data, and provide actionable insights for continuous improvement.
3. SEO Strategy:
- Implement SEO best practices to enhance the visibility of our training programs in search engine results.
- Conduct keyword research and optimize website content for search engines.
4. Social Media Management:
- Manage and grow our social media presence by creating and curating content, fostering community engagement, and driving conversations relevant to our industry.
5. Email Marketing:
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6. Collaboration and Cross-functional Communication:
- Collaborate with internal teams, including Sales and Product Development, to align marketing efforts with business goals.
- Stay updated on industry trends and competitors to ensure our marketing strategies remain innovative and effective.
Qualifications and Experience:
- Proven experience in digital marketing, with a focus on content creation and strategy.
- Familiarity with digital tools and technologies relevant to the training industry.
- Strong writing and editing skills with the ability to create engaging and informative content.
- Proficiency in SEO, social media management, and email marketing platforms.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Excellent communication and collaboration skills.
Expected Start Date: 01/03/2024
Job Types: Full-time, Permanent
Salary: ₹8,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
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Supplemental pay types:
- Performance bonus
Education:
- Bachelor's (Preferred)
Experience:
- total work: 1 year (Required)
- Digital marketing: 1 year (Required)
Ability to Commute:
- Kolkata, West Bengal (Required)
Ability to Relocate:
- Kolkata, West Bengal: Relocate before starting work (Required
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* Be able to achieve team targets through appropriate coordination and follow-ups.
* Be able to coordinate and derive sales growth.
* Have basic knowledge of hiring and recruitment.
* Be able to handle, coordinate and operate logistic channels.
* To manage office administrative responsibilities as and when required.
Exp: 10-12yrs
Location: Kolkata
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Go Programming (Golang)
Vue.js
HTML/CSSR E A D T H E J D C A R E F U L L Y B E F O R E A P P L Y I N G ! ! ! !
🤘 Who are we?
👌 The takeaway for you?
About the Learning curve in the Job role, the opportunities are plenty as Xongl is working on an inclusive deep tech in the field of distributed computing or storage on the cloud. Cloud will dominate to be the hotbed in India, with the double growth rate than globally in the cloud adoption, till 2030. As a full-stack developer, opportunities and growth in this field are extensive with one of the highest pay scales in IT. According to Nasscom, Cloud spending in India is estimated to grow at 30% p.a. to reach USD 7.1 – 7.2 Bn. in 2022.
ESOP will be provided.
👇 let's go through details.
In this scenario, this role demands to go through a critical six months duration of platform-specific training and learning sensitive server handling protocols on a close collaboration with the team. The candidate can develop the ability to institute a specific user-centric mindset and security concerned practices through this training period.
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Candiadate will have the option to join us at our Chennai office once situations become normal.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon