Cutshort logo
Alorica logo
Customer Experience Agent
Customer Experience Agent
CareerLeapin's logo

Customer Experience Agent

Agency job
0 - 5 yrs
₹2.5L - ₹3.9L / yr
Bengaluru (Bangalore)
Skills
English Proficiency

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.



100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.



The world’s largest provider of customer experiences to North American consumers.

 

We Serve More than 200 Major Clients Worldwide, Including:

  • 4 of the top 5 wireless providers
  • 4 of the top 8 healthcare companies on the Fortune 500
  • 4 of the top 10 banks on the Fortune 500
  • 5 of the world’s largest retailers
  • 4 of the top 10 largest car manufacturers
  • 10 of the top 20 regulated utility companies
  • 3 of the 5 largest technology companies
  • Provide customer support and resolve customer queries via call.
  • Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
  • Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Candidate should be flexible to work in 24*7 environments (US Shift).
  • Freshers to 5yrs of experience with Customer Support * 
  • Experience in an International Voice Process.
  • The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
  • Candidates who have experience into domestic Voice Process can be considered as freshers.


At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. 

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.


  • Job Category
  • Customer Experience
  • Posting Date
  • 10/01/2025, 11:42 AM
  • Locations
  •  Pritech Park SEZ Block12, IN
  • Apply Before
  • 10/06/2025, 11:42 AM
  • Job Schedule
  • Full time
  • Job Shift
  • Night


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Alorica

Founded :
1999
Type
Size
Stage

About

Alorica is a global customer service provider that offers exceptional experiences to customers worldwide. It represents some of the best brands in the world and provides solutions to their customer service needs. Alorica operates in various industries, including healthcare, retail, technology, and financial services. Alorica is a leading customer service provider that offers exceptional experiences to customers worldwide. With over 100,000 employees, the company represents some of the best brands in the world and provides solutions to their customer service needs. Alorica's services include customer care, technical support, and back-office services. The company has a rich history of providing innovative solutions to its clients, and it has helped them achieve their business goals. Alorica operates in various industries, including healthcare, retail, technology, and financial services. The company's solutions are designed to help businesses improve their customer experience, reduce costs, and increase revenue. Alorica's commitment to excellence and innovation has made it a trusted partner for businesses worldwide.
Read more

Company social profiles

twitterfacebook

Similar jobs

Dhwani Rural Information Systems
at Dhwani Rural Information Systems
1 candid answer
3 recruiters
Swati Yadav
Posted by Swati Yadav
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
0 - 3 yrs
₹2L - ₹6L / yr
skill iconPython
Data Structures
SQL
Object Oriented Programming (OOPs)
skill iconGit
+5 more

Position Overview

We are seeking an experienced ERPNext/Frappe Developer to join our dynamic team at Dhwani. The ideal candidate will have strong expertise in developing, customizing, and maintaining ERPNext applications built on the Frappe Framework. This role involves working on complex business solutions, custom module development, and ensuring seamless integration with various business processes.


Key Responsibilities

Development & Customization

  1. Design, develop, and implement custom applications and modules on the Frappe Framework and ERPNext.
  2. Customize existing ERPNext modules (Accounting, CRM, HR, Inventory, Manufacturing, etc.) to meet specific business requirements.
  3. Build custom DocTypes, forms, reports, dashboards, and print formats.
  4. Develop and maintain REST APIs for system integrations.
  5. Write clean, efficient, and well-documented code in Python and JavaScript.

Technical Implementation

  1. Understand client requirements for ERPNext and suggest optimal technical solutions
  2. Handle all aspects of development including server-side, API, and client-side logic
  3. Implement business logic using Frappe's document lifecycle hooks and controllers
  4. Develop custom web portals, web pages, and web forms
  5. Ensure smooth transitions for customizations during Frappe/ERPNext upgrades

System Management

  1. Manage ERPNext installations, configurations, and deployments
  2. Perform system updates, upgrades, and maintenance
  3. Debug and troubleshoot technical issues, providing timely solutions
  4. Work with MariaDB/MySQL databases and write complex queries
  5. Implement and manage version control using Git

Collaboration & Documentation

  1. Collaborate with business analysts and stakeholders to gather and refine requirements
  2. Write functional and development specifications
  3. Participate in code reviews and contribute to development best practices
  4. Provide technical guidance and support to junior developers


Required Qualifications

Experience

  1. Minimum 2-4 years of hands-on experience with Frappe Framework and ERPNext development and customizations
  2. Proven track record of delivering live ERPNext projects that can be showcased
  3. Experience in customizing ERPNext modules across different business domains
  4. We are also open to hire Interns (With PPO Opportunity) who demonstrates strong DSA and coding fundamentals, good understanding of Python programming, knowledge and exposure of MySQL database, strong logical thinking, problem solving skills along with interest in working on frappe framework and enthusiasm to build challenging technology solutions for social impact. High-performing interns will receive a Pre-Placement Offer (PPO) based on performance. Internship will be of 3 months with monthly stipend in between 15k-20k based on interview performance.


Technical Skills

Core Technologies:  

  1. Strong proficiency in Python programming
  2. Solid experience with JavaScript, HTML, CSS
  3. Working knowledge of Jinja templating.
  4. Experience with jQuery and Bootstrap framework

Frappe/ERPNext Expertise:  

  1. Deep understanding of Frappe Framework architecture.
  2. Experience with DocType creation, customization, and management.
  3. Knowledge of Frappe's ORM, REST API capabilities, and hooks system.
  4. Understanding of ERPNext modules and business workflows

Database & Infrastructure:  

  1. Proficient in MariaDB/MySQL database management.
  2. Experience with Linux operating systems.
  3. Knowledge of Git version control.
  4. Understanding of web server configurations and deployment.

Professional Skills

  1. Strong analytical and problem-solving abilities
  2. Excellent communication and collaboration skills
  3. Ability to work effectively in team environments
  4. Self-starter with ability to take ownership of projects
  5. Attention to detail and commitment to quality code


This is a work-from-office role in Gurgaon, Haryana

Read more
Incruiter
at Incruiter
1 recruiter
Harshavardhan  Kanuru
Posted by Harshavardhan Kanuru
Bengaluru (Bangalore)
0 - 4 yrs
₹3L - ₹5L / yr
Graphic Designing
skill iconAdobe Illustrator
Adobe Premiere Pro
canva
Video Editing
+1 more

Role Overview: This is an on-site internship opportunity for a Graphic Design Intern at Incruiter. The intern will be responsible for creating graphics, designing logos, developing branding materials, and performing image editing to support the company's visual content needs.


Roles and Responsibilities:

● Collaborate with the marketing and content teams to create visually compelling designs.

● Develop creative graphics, illustrations, and layouts for social media, websites, presentations, and other marketing materials.

● Assist in conceptualizing and designing branding elements, such as logos, banners, and infographics.

● Edit and refine existing designs based on team feedback.

● Stay updated on the latest design trends and tools to ensure modern and innovative outputs.


Skills and Qualifications:

● Proficiency in design software such as Adobe Photoshop, Figma, Canva, or similar tools.

● Strong understanding of color theory, typography, and visual composition.

● Ability to create engaging and visually appealing designs that align with brand guidelines.

● Good communication skills and the ability to work in a collaborative team environment.

● A creative mindset with a strong attention to detail.

● Experience with video editing software (e.g., Adobe Premiere Pro, After Effects) is a plus.

● Basic knowledge of UI/UX design principles.

Read more
Digimaniac
akshit rana
Posted by akshit rana
Kurukshetra,Haryana
2 - 4 yrs
₹4L - ₹4.5L / yr
communication skill
Interpersonal Skill

Position: Student Counselor

Experience Required: 3–4 Years

Salary Range: ₹30,000 – ₹45,,000 per month

Location: Kurukshetra, Haryana

Company: Digimaniac (Marketing Agency & Educational Institute)

About Us:

Digimaniac is a growing digital marketing agency and training institute in Kurukshetra. We provide marketing solutions to clients across industries and also train students in professional digital marketing skills.

We are looking for a Counselor who will play a vital role in guiding students, handling inquiries, and supporting admissions for our institute.

Key Responsibilities:

  • Counsel students on courses, training programs, and career opportunities

  • Guide students through the enrollment process and answer queries

  • Maintain regular follow-up with students and parents

  • Organize and participate in seminars, workshops, and counseling sessions

  • Keep updated with the latest industry trends and course offerings

  • Maintain records of student interactions and progress

Requirements:

  • Strong communication and interpersonal skills

  • Ability to listen actively and provide constructive guidance

  • Prior experience in counseling or academic advisory preferred

  • Good organizational and time-management skills

  • Bachelor’s degree in any discipline (Education or Psychology preferred)

Why Join Us?

  • Opportunity to make a real impact on students’ futures
  • Supportive and collaborative work culture
  • Professional growth opportunities
Read more
Compile
at Compile
16 recruiters
Sarumathi NH
Posted by Sarumathi NH
Bengaluru (Bangalore)
7 - 10 yrs
Best in industry
Data Warehouse (DWH)
Informatica
ETL
Spark

You will be responsible for designing, building, and maintaining data pipelines that handle Real-world data at Compile. You will be handling both inbound and outbound data deliveries at Compile for datasets including Claims, Remittances, EHR, SDOH, etc.

You will

  • Work on building and maintaining data pipelines (specifically RWD).
  • Build, enhance and maintain existing pipelines in pyspark, python and help build analytical insights and datasets.
  • Scheduling and maintaining pipeline jobs for RWD.
  • Develop, test, and implement data solutions based on the design.
  • Design and implement quality checks on existing and new data pipelines.
  • Ensure adherence to security and compliance that is required for the products.
  • Maintain relationships with various data vendors and track changes and issues across vendors and deliveries.

You have

  • Hands-on experience with ETL process (min of 5 years).
  • Excellent communication skills and ability to work with multiple vendors.
  • High proficiency with Spark, SQL.
  • Proficiency in Data modeling, validation, quality check, and data engineering concepts.
  • Experience in working with big-data processing technologies using - databricks, dbt, S3, Delta lake, Deequ, Griffin, Snowflake, BigQuery.
  • Familiarity with version control technologies, and CI/CD systems.
  • Understanding of scheduling tools like Airflow/Prefect.
  • Min of 3 years of experience managing data warehouses.
  • Familiarity with healthcare datasets is a plus.

Compile embraces diversity and equal opportunity in a serious way. We are committed to building a team of people from many backgrounds, perspectives, and skills. We know the more inclusive we are, the better our work will be.         

Read more
Cerebry
at Cerebry
2 recruiters
Rahul Singhal
Posted by Rahul Singhal
Faridabad, NCR (Delhi | Gurgaon | Noida)
0 - 1 yrs
₹12000 - ₹15000 / mo
skill iconReact.js
skill iconJavascript
skill iconJava
We @cerebry are working on an AI/ML based Product with HQ in Singapore and development center in India(Faridabad, Haryana).We are looking for an intern who is passionate about javascript and Good in Maths.We would be drawing Mathematical model and figures using Javacript and React.js.And if you are good PPO is sure with Handsome salary.So if you love challenges and passionate about javascript, we are waiting for you.

1. Coding using JSX
2. Applying data structures and algorithms and code in javascript
3. Implementing the front-end logic that defines the behavior of the visual elements of a web application
4. Being responsible for connecting this with the services that reside on the back-end
5. Working alongside other front-end web developers who specialize in markup and styling
Read more
D Pay Consultancy S
at D Pay Consultancy S
1 recruiter
Amit Singh
Posted by Amit Singh
Chandigarh, Mohali, Panchkula
1 - 5 yrs
₹2.4L - ₹7.2L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconReact.js
skill iconAngular (2+)
skill iconJavascript
+3 more
We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
Responsibilities
• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.


Skills
• Firm grasp of the JavaScript (and TypeScript) language and its nuances, including ES6+ syntax
• Knowledge of (functional or object-oriented) programming
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like XCode, Gradle (Android Studio, IntelliJ)
• Understanding of REST APIs, the document request model, and offline storage
Read more
Matellio India Private Limited
Mohit Gupta
Posted by Mohit Gupta
Remote only
10 - 15 yrs
₹15L - ₹36L / yr
skill icon.NET
Windows Azure
ASP.NET
Microservices
Web
Required Skills :

- 9+ years of experience is required

- Experience in .Net application development & Architecture.

- Experience in .net core and microservices

- Experience in Azure is good to have

- Contributed towards elicitation of requirements, translate the business requirements to solution options including the technical blocks and infrastructure required in at least 2 development projects

- Should have worked and have good hands-on experience in bespoke application development in the following technologies :

- Experience with front end UI technologies like HTML5, CSS3, jQuery, TypeScript and one of Angular or ReactJS framework

- Experience with web service standards (Web API, MVC, SignalR, WCF, REST, XML, JSON and SOAP).

- Good understanding and implemetntation of software design patterns such as MVC, repository, dependency injection, inversion of control, singleton unit of work and others.

- Database Design an implementation knowledge on SQL queries, functions, packages, triggers and replication

- Should have deep understanding and experience in Microsoft technologies. Responsible for detailed technical design at a solution level.

- Automation experience on Code Review, Unit Testing and Integration testing is an added advantage.

- Should assist with technical effort estimating, creation of work breakdown structure, risks and solutions at a solution level.

- Should review design and implementation of junior designers and developers on the quality of technical deliverables and adherence to quality process

- Should have the following technological experience

- Able to build management using any version control tools such as Github, TFS or SVN.

- Experience in both Waterfall and Agile/Scrum Methodology is required.
Read more
The next Unicorn
The next Unicorn
Agency job
via Etaash Consultants by Harsitha Anandkumar
Bengaluru (Bangalore)
4 - 10 yrs
₹10L - ₹30L / yr
skill iconPython
skill iconDjango
skill iconElastic Search
skill iconPostgreSQL
REST

DUKAAN - Create Your Online Store in 30 Seconds


Dukaan is an app that allows offline businesses to sell their products and services online. On our app, the users can make beautiful product catalogs (catalogs) right from a smartphone and share with their customers easily on different social media apps such as Whatsapp Business, Whatsapp, Facebook, Instagram, etc. Praised by users all over India, this app has saved declining businesses by helping them transfer their shop online. The journey has just begun and we are on a mission to make India truly Digital.


Dukaan is currently powering over 5M e-commerce stores built by Indian small businesses and growing at a crazy rate.  


We are looking for a Backend Engineer to join our team who will be part of our new innovations team.


Requirements:

  1. Strong knowledge of Django, Django Rest Framework, and their design principles.
  2. Strong knowledge of Django ORM, should be able to leverage it to write complex and optimized queries (E.x Q queries, Case, When, Select related, prefetch related, Subqueries, Annotations, Aggregations, Filtering, etc.).
  3. Should be able to override DRF serializers, filters, and view set completely according to needs.
  4. Should have good experience in Class-Based Views to write the backend API.
  5. Sound knowledge of database design patterns and modeling them to Django models.
  6. Sound knowledge of how to write test cases for the APIs.
  7. Should be able to write optimized pythonic code adhering to python PEP standards.
  8. Strong knowledge of python packaging and how to architect a codebase that should be easily scalable and not get cluttered.
  9. Strong knowledge of REST API design patterns.
  10. The ability to write RAW SQL queries and further database-level coding will be a plus.
  11. Good Understanding of python’s asyncio, threading, and multiprocessing library, their benefits and limitations along with their appropriate use cases.
  12. Hands-on knowledge of celery and its corresponding message broker such as RabbitMQ, Redis, etc.
  13. Experience with building a CDC(Change Data Capture) pipeline will be a plus.
  14. Experience with Apache Kafka, Kafka connect and Debezium will be a plus.
  15. Experience with open source will be a plus.
  16. Good knowledge of Algorithms and data structures.

Responsibilities:

  1. Understand the ins and out of the existing codebase and have a good grasp of it.
  2. Write clean, stable, and scalable code.
  3. Write unit test cases for the APIs.
  4. Do whitebox and blackbox testing for your own code and as well as others if required.
  5. Understand and implement fast prototype solutions for business needs.
Read more
Elaachi Pvt Ltd
at Elaachi Pvt Ltd
1 recruiter
Jhansi Pala
Posted by Jhansi Pala
Bengaluru (Bangalore)
6 - 8 yrs
₹8L - ₹10L / yr
MEAN stack
skill iconNodeJS (Node.js)
skill iconMongoDB
skill iconAngular (2+)
skill iconElastic Search
+5 more

Your Key Responsibilities



You will build robust, secure and scalable micro-services

  • You will be responsible to implement RESTful service
  • You will take ownership to build scalable, reliable and performant code that complies with our internal code guidelines
  • Take part in code reviews and architecture development
  • You will influence how we build individual features and products, and bring in best practices and patterns that can be used for engineering lifecycle
  • You will be driving architecture and design discussions and will be responsible to run and maintain good infrastructure


What to Bring

B.Tech/ B.E. in Computer Science from a reputed college or related technical discipline with 5-8 years of experience in software development

  • Knowledge for data structure and an eye for architecture
  • Familiar with Git Architecture
  • Experience with reactive programming
  • Experience in building RESTful APIs with monitoring, fault tolerance and metrics
  • Exposure to relational and NoSQL databases (MongoDB, Redis)
  • Exposure to server-side services using ElasticSearch and ESB - Camel, ActiveMQ
  • Experience in MEAN stack development
  • Strong experience with AWS Stack
Read more
IoT Research Labs
at IoT Research Labs
1 video
1 recruiter
Sri Divya
Posted by Sri Divya
Hyderabad
2 - 3 yrs
₹3L - ₹4L / yr
Technical Writing
Documentation
Creative Writing
Job Description: We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will join a passionate team who work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use. Responsibilities 1.Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements 2.Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience 3.Write easy-to-understand user interface text, online help and developer guides 4.Create tutorials to help end-users use a variety of applications 5.Analyse existing and potential content, focusing on reuse and single-sourcing opportunities 6.Create and maintain the information architecture 7.Proven working experience in technical writing of software documentation 8.Ability to deliver high quality documentation paying attention to detail 9.Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures 10.Excellent written skills in English 11.Strong working knowledge of Microsoft Office 12.Basic familiarity with the SDLC and software development
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos