Customer Experience Agent at Alorica · Bengaluru (Bangalore) · 0 - 5 years · ₹2.5L - ₹3.9L / yr · Posted 4 Oct 2025
Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.
100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.
The world’s largest provider of customer experiences to North American consumers.
We Serve More than 200 Major Clients Worldwide, Including:
- 4 of the top 5 wireless providers
- 4 of the top 8 healthcare companies on the Fortune 500
- 4 of the top 10 banks on the Fortune 500
- 5 of the world’s largest retailers
- 4 of the top 10 largest car manufacturers
- 10 of the top 20 regulated utility companies
- 3 of the 5 largest technology companies
- Provide customer support and resolve customer queries via call.
- Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Candidate should be flexible to work in 24*7 environments (US Shift).
- Freshers to 5yrs of experience with Customer Support *
- Experience in an International Voice Process.
- The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
- Candidates who have experience into domestic Voice Process can be considered as freshers.
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.
- Job Category
- Customer Experience
- Posting Date
- 10/01/2025, 11:42 AM
- Locations
- Pritech Park SEZ Block12, IN
- Apply Before
- 10/06/2025, 11:42 AM
- Job Schedule
- Full time
- Job Shift
- Night
Shubham Vishwakarma
Full Stack Developer - Averlon
About Alorica
About
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Similar jobs (10)
Responsibilities :
- Client and audience query handling
- Resolving customer complaints brought to your attention
- Providing detailed information to customers
- Prompt response over Product Chat box
- Taking feedback from the customers
- Maintaining a healthy relationship with the clients
Only Surat Local candidates can apply
Job Title: Customer Success Associate (International Process)
Location: Gurugram, Haryana
Work Mode: Work from Office
About the Role:
We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.
As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.
Key Requirements:
- Excellent English communication skills (C1 level – mandatory)
- Education: Graduates and Undergraduates both are eligible
- Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
- Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
- 5 Days Working with 2 rotational week-offs
- Rotational Shifts (24/7 environment)
- Two-way cab facility available (for hiring zone only)
Roles & Responsibilities:
- Handle inbound and outbound calls, chats, or emails from international customers.
- Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
- Analyze customer issues and ensure first-contact resolution wherever possible.
- Escalate unresolved or complex issues to higher support tiers when necessary.
- Maintain detailed and accurate documentation of all customer interactions.
- Ensure adherence to process guidelines, SLAs, and quality parameters.
- Collaborate with internal teams to improve overall customer experience.
- Stay updated on product knowledge, policies, and procedures.
- Demonstrate a positive attitude and maintain professionalism under pressure.
Why Join Us:
- Competitive salary with performance-based growth opportunities
- Exposure to global customer experience standards
- Supportive work culture with professional development programs
Position Summary
We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.
Key Responsibilities
- Manage customer interactions via phone, email, or chat in a professional and timely manner.
- Resolve customer queries, issues, or complaints with accuracy and empathy.
- Maintain detailed records of customer interactions in the system.
- Collaborate with internal teams for escalations and resolution follow-ups.
- Uphold service quality standards and contribute to continuous improvement.
Qualifications & Requirements
- Education: 12th Pass, Diploma, Graduate, or Postgraduate
- Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply
Skills:
- Excellent verbal and written communication in English
- Strong interpersonal and problem-solving skills
- Basic computer proficiency (MS Office, typing skills)
- Ability to work in a fast-paced, team-oriented environment
- Willingness to work in rotational shifts (including night shifts)
Perks & Benefits
- Competitive salary with performance-based incentives
- Night shift allowances and cab facility
- One-time complimentary meal during shifts
- Opportunities for internal growth and role advancement
- Exposure to international client processes and professional development
Job Title: Customer Success Associate
Work Mode: Work From Office
Location: Gurugram, Haryana
Key Details
Shift: Rotational (Male & Female)
Salary: Up to ₹34,000 CTC
Qualification: Graduate / Undergraduate
Experience: Minimum 6 months of BPO Voice or Chat experience (BFSI or Customer Support experience preferred)
Required Skills:
- Excellent spoken and written English communication.
- No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
- Clear pronunciation and strong grammatical skills.
- For Chat Process: Typing speed of approximately 35 WPM with 95% accuracy.
- Ability to handle multiple chats efficiently.
- Strong customer handling and problem-solving abilities.
Roles and Responsibilities:
- Handle international customer queries through voice and chat channels.
- Provide accurate and complete information to customers.
- Resolve customer issues with end-to-end ownership.
- Maintain detailed records of customer interactions in CRM systems.
- Adhere to international quality, compliance, and data security standards.
- Ensure high levels of customer satisfaction and service excellence.
Job Title: Chat Support Executive (Non-Voice Process)
Location: Ahmedabad
Role Overview:
We are looking for enthusiastic and customer-focused individuals for the role of Chat Support Executive. In this position, you will assist customers through non-voice channels such as chat, email, and social media, ensuring quick, accurate, and empathetic resolutions. Your ability to communicate effectively in writing will play a key role in delivering an exceptional customer experience.
You will work closely with the Team Lead and contribute to enhancing customer satisfaction and overall team performance.
Key Responsibilities:
- Handle customer queries via chat, email, and other non-voice platforms.
- Provide prompt and effective resolutions using written communication.
- Maintain professionalism and empathy in all customer interactions.
- Ensure high levels of customer satisfaction and service quality.
Eligibility Criteria:
- Freshers and experienced candidates are welcome.
- Strong written communication skills in English (grammar & spelling).
- Qualification: 10+3 Diploma / HSC / Any Graduate.
- Basic computer knowledge is required.
- Willingness to work in a 24/7 shift environment.
What We Offer:
- Supportive and growth-oriented work environment.
- Continuous learning and career advancement opportunities.
- Competitive salary with performance-based incentives.
- Exposure to a diverse and inclusive workplace culture.
Additional Benefits:
- 5 Days Working.
- Night Shift Allowance.
- PF, Insurance & Gratuity Benefits.
Job Summary
We are looking for a motivated and customer-focused Support Services Executive to handle customer queries, troubleshoot issues, and provide timely resolutions. The ideal candidate should have an experience in the Salesforce platform, along with strong communication, analytical, and problem-solving skills.
Key Responsibilities
- Act as a primary point of contact for customer support requests.
- Analyze, troubleshoot, and resolve customer-reported issues within defined SLAs.
- Communicate regularly with customers and provide timely updates on case progress.
- Monitor support cases and ensure proper follow-up until closure.
- Meet defined targets for response time, resolution time, quality, and customer satisfaction.
Required Skills and Qualifications
- 0–3 years of experience in Customer Support, Application Support, Technical Support, or a similar role.
- Familiarity with CRM systems and support ticketing tools is an added advantage, with Salesforce CRM experience preferred.
- Basic knowledge of SQL, Salesforce, ERP applications, or cloud-based applications is preferred.
- Strong communication, analytical, and problem-solving skills.
· Willingness to work in rotational shifts covering IST and EST time zones on alternate weeks, as required.
Preferred Skills
- Experience in SaaS, ERP, CRM, or enterprise application support.
- Hands-on experience with the Salesforce Platform and Service Cloud
- Knowledge of SQL queries and database concepts.
- Experience working with support ticketing systems.
- Strong customer service and stakeholder management skills.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Description: Customer Success Executive
Department: Customer Success Team(CX)
Reports To: Customer Success Manager
Role Summary:
The Customer Success executive will be responsible for delivering a seamless support
experience across customer touchpoints including calls, chats, emails, callbacks, and
escalations. The role focuses on improving customer experience, resolving issues efficiently,
and ensuring customer satisfaction throughout the investment journey.
Key Responsibilities:
• Handle incoming and outgoing customer calls,chats, and email support
• Assist customers with account-related queries and partial KYC support
• Resolve customer concerns and coordinate with internal teams for timely closure
• Manage customer escalations and ensure proper follow-up until resolution
• Maintain customer interaction records in CRM systems
• Identify recurring issues and provide feedback for process improvements
• Support customer retention initiatives and improve customer satisfaction metrics
• Deliver a high-quality support experience across all customer touchpoints
Required Skills:
• Strong verbal and written communication skills
• Customer handling and problem-solving ability
• Ability to multitask across calls, chats, and emails
• Good interpersonal and relationship management skills
• Basic understanding of financial products preferred
Qualification & Experience:
• Graduate in any discipline
• 1–3 years of experience in customer support, customer success, or financial services
preferred
Job Responsibilities:
Handle last-mile delivery calls to ensure successful order deliveries and reduce RTO.
Contact customers with abandoned carts and assist them in completing their purchases.
Resolve customer queries related to orders, deliveries, returns, exchanges, refunds, and cancellations via phone, WhatsApp, email, or chat.
Coordinate with logistics and internal teams for timely issue resolution.
Maintain accurate records of customer interactions and follow-ups.
Requirements:
Good communication skills in Hindi and English.
Basic computer knowledge (Excel, Google Sheets, CRM/Shopify preferred).
Strong customer service and problem-solving skills.
0–2 years of experience in customer support or telesales is preferred.
Key Skills: Customer Support, Calling, Follow-ups, Order Management, Problem Solving, Communication.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Description: Customer Success Executive
Department: Customer Success Team(CX)
Reports To: Customer Success Manager
Role Summary:
The Customer Success executive will be responsible for delivering a seamless support
experience across customer touchpoints including calls, chats, emails, callbacks, and
escalations. The role focuses on improving customer experience, resolving issues efficiently,
and ensuring customer satisfaction throughout the investment journey.
Key Responsibilities:
• Handle incoming and outgoing customer calls,chats, and email support
• Assist customers with account-related queries and partial KYC support
• Resolve customer concerns and coordinate with internal teams for timely closure
• Manage customer escalations and ensure proper follow-up until resolution
• Maintain customer interaction records in CRM systems
• Identify recurring issues and provide feedback for process improvements
• Support customer retention initiatives and improve customer satisfaction metrics
• Deliver a high-quality support experience across all customer touchpoints
Required Skills:
• Strong verbal and written communication skills
• Customer handling and problem-solving ability
• Ability to multitask across calls, chats, and emails
• Good interpersonal and relationship management skills
• Basic understanding of financial products preferred
Qualification & Experience:
• Graduate in any discipline
• 1–3 years of experience in customer support, customer success, or financial services
preferred
Job Title: Customer Support Executive – Travel/Airline Process (Blended)
We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.
Process Overview:
- Industry Preference: Airline / Travel Industry Background.
- Experience Required: Minimum 6 months in Travel Industry (Mandatory).
- Process Type: Blended (Chat & Voice Support).
- Working Days: 5 Days a Week.
- Transportation: Both-side Cab Facility.
- Communication Level: Excellent English Communication (C1 Level Required).
- Qualification: Graduate / Undergraduate.
- Typing Speed: Minimum 35 WPM with 90% Accuracy.
- Salary: Up to ₹32,000 CTC
Roles & Responsibilities:
- Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
- Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
- Resolve customer concerns efficiently while ensuring high customer satisfaction.
- Maintain proper documentation of customer interactions in the system.
- Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
- Coordinate with internal teams for escalations and issue resolution.
- Ensure adherence to company policies, compliance standards, and service guidelines.
This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon