Flutter Developer

Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office

About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements:

• Excellent English communication skills (C1 level – mandatory)
• Education: Graduates and Undergraduates both are eligible
• Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
• Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
• 5 Days Working with 2 rotational week-offs
• Rotational Shifts (24/7 environment)
• Two-way cab facility available (for hiring zone only)

Roles & Responsibilities:

• Handle inbound and outbound calls, chats, or emails from international customers.
• Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
• Analyze customer issues and ensure first-contact resolution wherever possible.
• Escalate unresolved or complex issues to higher support tiers when necessary.
• Maintain detailed and accurate documentation of all customer interactions.
• Ensure adherence to process guidelines, SLAs, and quality parameters.
• Collaborate with internal teams to improve overall customer experience.
• Stay updated on product knowledge, policies, and procedures.
• Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us:

• Competitive salary with performance-based growth opportunities
• Exposure to global customer experience standards
• Supportive work culture with professional development programs

Greetings from Wissen Technology,

Please find the attached Job description:

Job Title: Talent Acquisition Specialist

Experience: 2-6 Years

Location: Bangalore

Employment Type: Full-time

Notice Period: Immediate joiners preferred

About Wissen Technology

Wissen Technology is a fast-growing technology consulting firm offering world-class services to clients across industries. We focus on leveraging the latest advancements in technology and talent to deliver cutting-edge solutions. As a part of our expansion plans, we are looking for a passionate Talent Acquisition Specialist to join our dynamic HR team.

Key Responsibilities:

• End-to-End Recruitment: Manage the entire recruitment life cycle for technology and non-technology roles, from understanding job requirements to onboarding.
• Sourcing & Screening: Use various sourcing methods (job portals, social media, networking) to find suitable candidates and screen resumes to shortlist qualified applicants.
• Interview Coordination: Schedule and conduct interviews in coordination with hiring managers, ensuring a smooth and efficient interview process.
• Stakeholder Management: Collaborate closely with department heads and team leads to understand hiring needs and align recruitment strategies.
• Candidate Experience: Ensure a positive candidate experience through clear communication, timely feedback, and a streamlined recruitment process.
• Talent Pipelining: Build and maintain a talent pool of qualified professionals by developing relationships with potential candidates for future roles.
• Employer Branding: Actively promote Wissen Technology's employer brand to attract top talent, ensuring a strong presence in the job market.
• Offer Negotiation: Manage compensation discussions and job offers in alignment with the company's salary structure.
• Compliance: Ensure recruitment activities comply with internal policies and legal requirements, including diversity and inclusion goals.

Required Skills:

• Recruitment Expertise: Strong knowledge and experience in end-to-end recruitment, particularly in the technology domain.
• Sourcing Skills: Proficiency in using job portals (Naukri, Monster, LinkedIn), professional networking platforms, and social media for talent sourcing.
• Communication & Negotiation: Excellent verbal and written communication skills with the ability to negotiate effectively.
• Tech-Savvy: Familiarity with Applicant Tracking Systems (ATS) and HR recruitment tools.
• Stakeholder Management: Strong interpersonal skills to engage with internal stakeholders and candidates effectively.
• Adaptability: Ability to manage multiple recruitment processes simultaneously in a fast-paced environment.

Qualifications:

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• 4-6 years of experience in Talent Acquisition, with a focus on the technology sector.
• Proven track record of hiring for tech and non-tech roles in a competitive market.
• Immediate joiners are highly preferred.

• Work with the team to configure, code, develop, unit test and deliver software with quality 
• Configure, develop, and unit test software components using Adobe API Mesh and App Builder
• Knowledge to Scrum principles and adapt with agile way of working 
• Good team player and good at execution

Requirements: 

• Must have hands-on experience in following technologies 
• Adobe API Mesh, App Builder 
• 5+ years of experience in building scalable, robust Web or e-commerce applications in OOP PHP
• Strong understanding of API development, microservices, event-driven architecture, and backend integration
• Good communication skills, problem-solving mindset, and ability to work in a fast-paced Agile environment.

We are looking for Aptitude and Computer Trainer (Basics)

Bachelor’s degree in Human Resources, Education, Psychology, Business Administration, or a related field.

Proven experience (3+ years) as a Soft Skills and Aptitude Trainer or in a similar role.

Strong understanding of soft skills and aptitude assessment techniques.

Excellent communication, presentation, and facilitation skills.

Ability to engage and motivate diverse groups of individuals.

Proficient in using training tools and technologies.

Certification in training or coaching is a plus (e.g., CPT, CTT+)

Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access).

Strong instructional and presentation skills with the ability to simplify complex concepts.

Experience in developing training materials and conducting assessments.

Certification in Microsoft Office Specialist (MOS) or similar credentials is a plus.

Excellent communication and interpersonal skills.

Ability to engage and motivate participants of varying skill levels.

Job Description : Agile Expertise Experience managing requirements in an agile format from discovery through to delivery in an ongoing successful/sustainable model Experience as a scrum master & running Agile ceremonies, keeping stakeholders updated wrt to status Capabilities must include: Definition, importance & role ownership of Ceremonies, Scrum recognized and otherwise.  This would encompass, at minimum, Grooming, Sprint Planning, Daily Stand-up, Demo & Retrospective. Deep understanding of a user story & anatomy therein (Actor, Action Taken, Behavior, Business Value Justification acceptance criteria Business Analysis Capabilities 5+ years of business analyst experience performing requirements gathering, elaboration, story creation, acceptance validation etc. 3+ years of Hands-on experience with agile tools like Jira or equivalent Strong discovery experience Process/Sequence diagramming Postman and SOAPUI experience is a plus Diverse group facilitation Should be able to drive consensus around variety of Virtusa and Client business/technical leaders/SMEs

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

• Identify and sign up with influencers in the digital platforms to increase brand reach through content
• content planning, strategy to improve brand engagement in the social media
• tie-up with brands ( co-branding) for amplifying brand reach and building ROI ( generate leads)
• work closely with the PR agency to monitor and enhance the brand engagement in the print/ digital platforms through paid and organic methods
• Handling AB LinkedIn page to run engaging write up, videos, tech talk, industry snippets to develop and build a business audience in LinkedIn
• Outstanding project management skills
• Strong analytical ability – analyze data, develop insight
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