Field Sales Executive

·        Monitoring the entire customer service process.

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        Marathi ,Hindi & English(Basic) language

CANDIDATE SPECIFICATION:
• Candidates with good experience with SDLC
• Over all 10 years of Experience is mandatory
• Minimum 6+ years of hard core JAVA coding experience is mandatory
• 2 years of PM experience is mandatory
• Knowledge on AWS or any other cloud technology is desirable.

POSITION PURPOSE:

Overall Responsibility in delivering quality projects and products as per the BRD within the specified time line. Should be able to lead/handle a team to write and test code effectively and must work with business owners overseas. Lead planning and/or implementation of projects. May participate in the design and/or testing phases. Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress and provide corrective supervision if necessary. Work cross-functionally across teams to solve problems and implement changes. Follow defined, agreed upon project management plans.

ROLES AND RESPONSIBILITIES:

• Developing a software project plan. • Ensure that projects follow the project plan and is accountable for timely delivery of all projects. • Determining the methodology used in the project. • Establishing a project schedule and determining each phase. • Providing regular updates to stakeholders.

Key Responsibilities:

• Build interfaces as per the design provided by the UX / UI team
• Ensure the work output is as per the design inputs provided
• Work closely with the backend team to integrate the pull or push APIs
• Work with the support team to troubleshoot issues faced by customers
• Build programming abstractions for the specific domain
• Keen interest to always present code and work of high-quality standards.

Key Competencies (Functional):

• Proficiency in Javascript / ES5 / ES6 or Typescript
• Proficient in code versioning tools including Mercurial / Git / SVN.
• Familiarity with APIs and WebSockets
• Work with Canvas related frameworks – Cocos2d / PixiJs
• Experience with Cocos Creator is a Bonus.

Requirements:

 Time management and prioritising workload

 Industry Knowledge and Experience desirable

 Working knowledge of Microsoft office

 People management skills

 Excellent oral and written communication skills

 Presenting skills

Roles and Responsibilities:

 Manage the overall running of the sales team

 Develop and implement strategic sales plans that expand a company’s customer base and Solidify its presence

 Achieving growth and hitting sales targets by successfully managing the team and by assessing the teams’ strengths and weaknesses.

 Developing and implementing new sales initiatives, strategies and programmes to capture key demographics

 Liaise and develop professional relationships with team members.

 The setting of objectives for all team members.

 Conducting regular 1 2 1’s business day meeting

 Absence management

 Performance management

• Must have basic WordPress troubleshooting skills
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve WordPress issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Document technical knowledge in the form of notes and manuals
• Hands-on experience with WordPress/PHP/CSS/JS/React.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help.

Experience: 7+ Years

Job Location: Remote/ hybrid

No. of Position: Multiple

Qualifications: B. Tech / M. Tech / MCA

Work Timings: 1:30 PM IST to 10:30 PM IST

Functional Area: Software Development

We are looking for a highly motivated and talented Software (Python) Developer to join our team and help build the components of the solutions. The ideal candidate is a versatile self-starter with a background in Python development. The Software Engineers responsibilities include designing and developing software for an large scale application that is hosted in AWS/Azure cloud platform.

Key Responsibilities

• Develop high-quality software that is performant, scalable, reusable and extensible in python.
• Responsible for over-all software development life cycle from design to delivery.
• Adoption and Evolution of the software engineering practices and tools within the organization.
• You will work closely with product management and other development teams to create responsive, and interactive interfaces.
• You will work closely with our solution architects, analysts and design team members to develop specifications.
• You must be able to design solution based on requirement and acceptance criteria provided in the story.
• Collaborate with other technology and business teams within the organization to provide efficient robust solutions to the problems.
• You will be required to demonstrate problem solving & debugging skills.

• Make improvements to our microservices, Cloud APIs and work on developing new capabilities in existing code base.
• Enhance existing capabilities in the application to meet the customer needs.
• Need to work in collaboration with other team members and management team.
• Uses data visualization techniques to provide insights on large data sets and input to finish Dashboards.
• Builds and maintains datasets to help subject matter expert.
• Must be able to work independently with some oversight and function effectively as part of a team in a joint working environment.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

Skills, Knowledge and Experience

• Must have 4+ years of experience in python application development
• Must have 1+ years of experience with Django framework.
• Deep understanding of object oriented and functional paradigms.
• Solid background in RESTful Web Services.
• Excellent verbal, written, and interpersonal communication skills
• Knowledge of Relational database (MySQL, SQL Server, Oracle) and NoSQL is required.
• Knowledge of reactJS to be a Full-stack developer is a plus.
• Experience in visualization tools such as Tableau and Power BI is a plus.

ABOUT THE STARTUP:

Lamamia is founded by IIM alumni and mentored by seasoned professionals from Flipkart.com, CommonFloor.com, Adani Group, TATA Group, Suzlon, and professors from IIT, IIM and XLRI.

Lamamia is incubated by IAMAI, (chaired by Mr Amit Agarwal, Amazon India Head) in association with Govt. of Haryana. It is also incubated by FIED IIM Kashiur for mentoring and funding support.

Lamamia is an Uber for Vernacular skilling and Education, wherein educators can create and share their micro-lessons and micro-tests with the learners spread across the remote and rural part of India. Students can choose the educators, courses and assessment tests to enhance their knowledge, skill, aptitude and employability. 

DESIRED SKILLS:

1. AWS (EC2/S3/Lambda)
2. DynamoDB
3. Node.Js
4. HTML5, Javascript, React.Js
5. Android Native (Java/Kotlin)
6. Socket.io / WebRTC (LiveStreaming)
7. Firebase
8. Prior experience in developing/integration livestreaming feature is essential.

JOB DESCRITION

1. Enhancing the existing features and developing the new features
2. Being able to develop the product independently and also with the team .
3. Being able to work under pressure and think out of the box.
4. Being a good leader with decent professional communication skills.
5. Knowledge and experience of Android Development is an added advantage

OUR PRODUCT

Understand The Product Features:

https://play.google.com/store/apps/developer?id=Lamamia&;hl=en_IN

1. Our product offers on-demand video lessons and quizzes in local languages.
2. Teachers can independently create and share their content.

WHAT WE OFFER:

1. Opportunity to work as a core team member
2. Direct Reporting to Founders
3. Exponential and 360 degree learning
4. Working with an experienced team from IIM
5. 4.2 - 7.8 LPA (INR) CTC + ESOPs*

Our client is a leading provider of specialised marketing services that enables businesses across different sectors to grow effectively. This decade old venture founded by a woman entrepreneur offers innovative solutions by leveraging cutting edge technology based on the individual needs of the client. Their services include market research, in- store promotions, store launches, road shows, retail merchandising, events and exhibitions, among others.

Headquartered in Mumbai, the company has presence in Delhi, Bangalore and Chennai as well as dedicated local teams across other metros and small towns in India. This agency has worked with more than 100 companies and 800 brands and delivered top notch marketing strategies through integrated BTL and digital channels. Some of its clients include ITC, Zydus Wellness, PnG, Crompton, HUL, Tata and Nestle.

• Executing tests, collecting and analyzing data and results, identifying trends and insights in order to achieve maximum ROI in paid search campaigns
• Tracking, reporting and analyzing website analytics and PPC initiatives and campaigns
• Managing campaign expenses, staying on budget, estimating monthly costs and reconciling discrepancies
• Optimizing copy and landing pages for search engine marketing
• Performing ongoing keyword discovery, expansion and optimization
• Researching and implementing search engine optimization recommendations
• Researching and analyzing competitor advertising links
• Developing and implementing link building strategy
• Working with the development team to ensure SEO best practices are properly implemented on newly developed code
• Working with editorial and marketing teams to drive SEO in content creation and content programming
• Recommending changes to website architecture, content, linking and other factors to improve SEO positions for target keywords

Desired Candidate Profile

• Proven SEO experience
• On Page SEO- Keywords auditing and developing required tags and optimizations
• Off Page SEO- Thorough knowledge of backlinking techniques
• Proven SEM experience managing PPC campaigns across Google and Facebook business
• Solid understanding of performance marketing, conversion and online customer acquisition
• In-depth experience with website analytics tools (e.g, Google Analytics, NetInsight, Omniture, WebTrends)
• Experience with bid management tools (e.g., Click Equations, Marin, Kenshoo, Search Ignite)
• Experience with A/B and multivariate experiments
• Working knowledge of HTML, CSS and JavaScript development and constraints
• Knowledge of ranking factors and search engine algorithms
• Up-to-date with the latest trends and best practices in SEO and SEM
• Proven backlink experience- sites built backlinks for and raised traffic (will check url)
• Website links to previously conducted on-page optimizations
• Previously conducted keyword embedding for #1 rank Google