Field Sales Executive

About the Role

The Operation Executive is responsible for planning, coordinating, and executing

various events, BTL activities, vendor visits, branding material procurement etc.

ensuring quality execution. This role requires a smart and organized individual who

can manage multiple tasks simultaneously, work under pressure, and deliver

exceptional execution as per SOP.

Key Responsibilities

Event Planning and Coordination

 Collaborate with BD and CS team to understand their event goals, themes,

and requirements.

 Develop detailed plans, timelines, checklists and production schedules.

 Coordinate with vendors, suppliers, and contractors to secure necessary

services and materials.

 Conduct site visits and assessments to ensure venue suitability and ensure

alignment with client expectations.

Logistics Management

 Oversee the setup, execution, and teardown of events and activities, ensuring

all elements are in place and functioning correctly as per SOP.

 Manage logistics, including transportation, accommodation, and catering

arrangements etc.

 Ensure compliance with health, safety, and regulatory standards during all

activities.

Technical Coordination

 Work closely with technical teams to ensure proper setup and operation of

audio-visual equipment, lighting, staging, and other technical aspects.

 Troubleshoot technical issues during events/activities and implement quick

solutions to minimize disruptions.

Budget Management

 Track and manage event/activity and procurement budgets, ensuring all

expenses are tracked and kept within allocated limits.

 Negotiate with vendors and suppliers to secure competitive rates and

optimize costs.

Team Collaboration

 Lead and coordinate event/activity staff, including volunteers, to ensure

smooth execution of event tasks.

 Foster a positive and collaborative team environment.

Client and Stakeholder Relations

 Serve as the on-ground point of contact for clients, providing regular updates

and addressing concerns.

 Maintain strong relationships to ensure client satisfaction and seamless

delivery of requirements.

 Professionally handle client feedback and implement improvements as

needed.

Post-Event Evaluation

 Conduct post-event evaluations to assess event success and identify areas

for improvement.

 Prepare detailed event reports for clients and internal stakeholders.

What We’re Looking For

 1-3 years of experience in event operations, logistics management, or BTL

activity execution.

 Strong organizational and multitasking skills to manage multiple projects

simultaneously.

 Ability to work in a fast-paced, high-pressure, real-time environment.

 Excellent communication and vendor management skills.

 Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint).

 Problem-solving mindset with the ability to resolve issues efficiently on the

ground.

 Self-motivated, detail-oriented, and capable of working independently with

minimal supervision.

 Must possess a two-wheeler and have a valid driver’s license for local travel.

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

1. Should be very strong Scala development(Coding)
2. With Any combination of Java/Python/Spark/Bigdata
3. 3+ years experience in Core Java/Scala with good understanding of multithreading
4. The candidate must be good with Computer Science fundamentals
5. Exposure to python/perl and Unix / K-Shell scripting
6. Code management tools such as Git/Perforce.
7. Experience with large batch-oriented systems 
8. DB2/Sybase or any RDBMS
9. Prior experience with financial products, particularly OTC Derivatives
10. Exposure to counterparty risk, margining, collateral or confirmation systems