Admission Marketing Executive - Amity University

Person needs to have good MS office (word) skills, with mimumum qualification as a graduate.

Work involves onsite and offsite work.

Location at delhi (IIT delhi campus , delhi cantt and gurgaon)

Only freshers are needed.

About the company

Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.

About the role

The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.

Location

Noida, India

Roles and responsibilities

1. Keep abreast with Extramarks latest offerings and best practices
2. Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
3. Maintain and strengthen relationship with existing customers
4. Collaborate with the support team (technical and academic) to address customer queries
5. Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
6. Prompting clients to upgrade their existing packages and to purchase additional offerings.
7. Harnessing relationships to generate leads from referrals to maximize our profits.
8. Ensuring a good renewal rate of the subscribed packages
9. Retain customers who raised an issue for refund/cancellation

Selection process

There are two rounds for the selection process:

➢ PI - 1st Round

➢ PI - 2nd Round

Expectation

• B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
• Excellent interpersonal and communication skills

• A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
• The only aim is to ensure customer satisfaction by fulfilling their requirements.
• Should be confident in troubleshooting any such emerging queries and maintaining high standards.
• Good Convincing Skills.
• Good communication and interpersonal skills interactive communication.
• Document or maintain records of each and every interaction with the customers for future evaluation.
• Follow the procedure, and guidelines provided and implement it while troubleshooting queries.
• Proficiency in English is Mandatory.

Our team is looking for experienced mobile developers to lead the development of cross-platform mobile applications and be responsible for major technical decisions associated with them accountable for their successful execution. 

In this position on the software engineering team, you’ll have the opportunity to contribute to many client and internal-facing products. FarmSetu’s suite of products spans multiple technical domains and disciplines in software and hardware, so experience in end-to-end systems thinking across distributed components is key for this role.

• Design, implement and deploy mobile applications
• Lead the delivery of software projects in a team-based environment 
• Collaborate cross-functionally with business users, product managers, customer success representatives and other engineers to define, design, scope and ship new features using elegant solutions.
• Provide recommendations for continuous improvement.
• Work alongside other engineers on the team to elevate technology and consistently apply best practices.
• Help others to improve the quality of their work through regular design and code reviews
• Deliver new features to production environments and support them in operation
• Participate in building the open engineering culture at FarmSetu

FarmSetu’s technology stack includes (but will not be limited to) Python, Django/Flask/FastAPI, GraphQL, Hasura, React, Flutter, Dart, Postgres, Celery, Docker, Git/Bitbucket to be deployed on Digitalocean/GCP infrastructure. We’re also quick to adopt better tools and processes, so you’ll be more than welcome to help shape our tool suite.

• 2+ years of experience developing applications at an enterprise scale using the mobile technologies in our stack
• Ability to translate user experience design (mockups, wireframes and user journeys) into code 
• Familiarity with Cloud/SaaS architectures and how to build secure and maintainable applications
• Strong understanding of unit testing, design patterns and usage of tools like profilers
• Experience with source control and continuous integration tools
• Worked in an Agile multi-functional team 
• Thrive in an environment that requires you to partner with multiple cross-functional teams as stakeholders/customers
• Great oral and written communication skills

• Competitive salary
• Annual compensation reviews
• 12 days of annual leave plus public holidays
• Ongoing investment in you and your skills
• The right equipment for the job

Your job responsibilities include

• Planning and coordinating with internal and external stakeholders to ensure project execution as per technical and functional specifications.
• Reviewing technical requirements and adapting those into a Force.com application.
• Communicating with end-users to fully understand client expectations.
• Participating in and leading code-review sessions to identify potential project bottlenecks and suggest solutions.
• Requirement analysis, database design, coding, testing, implementation and maintenance of Salesforce and associated software applications.
• Managing technical delivery of integrations and custom extensions.
• Providing hands-on support in software/application architecture, development, design, independent analysis and problem resolution.
• Overseeing development, design, UI and technology integration efforts for effective completion of a project.
• Salesforce.com setup, configuration, customization, data Migration and deployment of applications to Force.com platform
• Providing guidance to clients over technology, processes and applications while updating them on regular project related developments.

• 3+ years of experience in Force.com applications design, development, integration, AppExchange launch and support and minimum 6 months to 1 year of hands on experience in Salesforce Lightning development.
• Fluent in Salesforce Lightning. Extensive experience developing Lightning Components – both within the Salesforce Lightning Design System and by writing custom Lightning Components in Java Script within the Aura framework.
• Solid experience of Lightning component development and Salesforce customization.
• Convert business requirements into well-architected solutions that best leverage the Salesforce.com platform. Develop the technical Design, custom solution and system design based on lightning platform
• Minimum of 6 months Lightning Component development experience.
• Minimum of 6 months experience with Salesforce platform programming languages – Apex, Visualforce, Lightning Component framework.
• Minimum of 6 months experience with Lightning Design System framework.
• JavaScript, Remote Objects or JavaScript Remoting/events, JQuery, CSS
• Salesforce Static Resources Setup and usage of lightning apps and embedding in VF pages.
• Implementing REST integration (Salesforce.com web services API, REST API, JSON, Apex, HTML)
• Being a Certified Force.com Developer is a must, an Advanced Developer is highly desirable
• Strong knowledge of Agile methodology
• Proficiency in Apex, Visualforce, Web Services, SOQL, AJAX, XML, Javascript, HTML
• Experience in SFDC customization, integration and administration
• The ability to lead workshops and provide direction to your team members
• Excellent communication and presentation skills

• Should have experience in application architecture and design
• Proficiency with developing APIs in Python
• Proficiency with frontend web development (JavaScript, CSS, HTML)
• Should have 2-4 years’ experience in leading the team
• Experience object oriented programming (OOP) concepts using Python
• Experienced with full software development life-cycle, programming, database design and agile methodologies
• Experience in using Design Patterns such as MVC and frameworks such as Django, Flask
• Ability to successfully multi-task and prioritize work.

• Experience with developing applications with Angular (2+)
• Experience with Docker and Kubernetes
• Experience with SQL databases, especially PostgreSQL

• Good Communication Skills
• Behavioural:
• Good Leader
• Adaptable / Flexible

• Candidate will be a part of Product engineering global delivery team working as a Technical Lead, leading a team highly talented engineers.
• Candidate would be required (but not limited) to: 
• Team management, mentoring, prioritization of work
• Work with Architecture group for defining Product Roadmap
• Requirement gathering with stake holder for Product enhancement
• Designing, Developing, and documenting the solution
• Providing support for any application issue like performance, availability
• Contributing to actual development of user stories and features etc.

• Ensuring conformity to corporate security and compliance objectives.
• Identifying and implementing service improvement opportunities.
• Responsible for informing the ‘business impact’ of security within the team
• Promptly report security weakness or incidents to the Practice Managers/Leads