Customer Success Manager

Responsibilities

• Receive calls, emails, trip feedback, and send an initial response within the SLA’s.
• Document all information according to standard operating procedures
• Categorize the request/Label it according to SOP (Type and Criticality)
• Identify the RCA (Root cause analysis) and the action items and document it in the internal note. This will help in breaking the issue into smaller parts and understand the cause for it. Guidelines for identification of RCA are present in the SOP
• Follow up with the owner with the result of RCA to identify the action items.
• Respond back to the employee with the best possible solution.
• Monitor the resolution for a day (if required) and then close the ticket. 
• Quality check for every call will be done on a real time basis.

Primary Skills:

.Net/.Net Core, C#, OOPS and SQL Server as a key technology, which covers frontend and backend work. Knowledge of DevOps (building and deployment) and the Cloud is nice to have.

Roles & Responsibilities

Participate in requirements analysis.

Collaborate with internal teams to produce software design and architecture.

Write clean, scalable code using .NET programming languages.

Test and deploy applications and systems.

Revise, update, refactor and debug code.

Improve existing software.

Eligibility

3+ years of experience in building web applications. Passion for building and delivering great software with a strong sense of ownership

Advanced proficiency in C#, very clear OOPS concepts, In-depth knowledge of the .NET framework, ASP.NET, MVC, Web API, REST APIs, OAuth 2.0/ Authentication/ Authorization

Strong expertise in SQL programming, with experience of writing & optimizing queries that access/process millions of records

Good to have any scripting(powershell) knowledge, JS based UI Frameworks

Outstanding analytical, problem-solving, and communication skills

Experienced in complex logic designing and implementation

Should have worked in Agile development environment and best practices

Good to have experience in secure development practices

Your duties include

• Database development using T-SQL on MS SQL Server
• API Development using ASP.Net WEB API and C#
• R & D for available solutions and 3rd party API integrations
• Comparative Analysis of different approaches and finding optimal solutions
• Supporting existing applications in SQL, ASP.NET WEB API, C#, Angular or TypeScript

SKILLS

• Should have hands-on Experience in .NET Core, Asp.Net, MVC, Entity Framework, SQL Server with Good Communication skills.
• Use Microsoft technologies: C#, ASP.NET, SQL, MVC, and Microsoft Workflow to develop technical solutions to complex problems that require the regular use of ingenuity and creativity
• Design, code, test, debug and document software according to the functional requirements
• Develop, maintain and support programs/tools for internal and external clients
• Analyse, diagnose and resolve errors related to their applications
• Help define project plans requiring software development and hardware installations
• Provide technical and project management expertise across multiple areas of application development
• Investigate operational or systematic problems and user queries as required.
• If the candidate has experience in MVC / Angular / Azure / Xamarin, it would be an added advantage.

Education

Bachelor’s or Master’s degree in Computer engineering or relevant field
Students working towards their degree and with sufficient experience will be considered.
Qualifications-BCA, BE/B.Tech(Information Science/Technology (IS/IT)), MCA, ME/M.Tech(Information Science/Technology)

Requirements

• Overall 2-8 years of software development experience in building web-based and highly scalable applications 

• Excellent understanding of core computer science concepts like algorithms, data structure, system design, OOP, etc. 

• Deep knowledge and development expertise in Core Java and SpringBoot or other equivalent frameworks 

• Strong experience in HTML5 and CSS3 and should have basic experience in JS technologies

• Good knowledge of database concepts, having SQL writing experience, and familiarity with at least one of the relational databases

• Worked in a CI/CD environment with Jenkins

• Experience working in an agile team with software engineering practices like automated testing, test-driven development, continuous integration, etc is a big plus. 

• Ability to quickly learn and evaluate new technologies and work effectively in a fast-paced, dynamic environment

• Strong oral and written communication.

Responsibilities:

• Develop new Magento themes as per customer's design
• Customize the ready-made themes as and when required
• Customize the functionality of Magento extensions or create new extensions
• Magento API related work

Requirements:

• Must have knowledge of PHP-MYSQL, XML, XHTML, SCSS, API integration
• Must have 2+ years of Magento 2 Experience with theme integration and theme customization
• Custom extension building experience would add extra points
• Experience working on AJAX & jQuery
• Strong debugging and troubleshooting skills

Benefits Providing By Coreway Solution:

• Paid Leaves
• Flexibility in working hours
• Yearly Tour
• Performance Bonus
• Learning & Growth Platform
• Weekly & Monthly Celebrations
• Friendly Work Culture
• Alternate Saturday Off

• Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web and mobile-based business applications.
• Guide team development efforts towards successful project delivery.
• Identify and encourage areas for growth and improvement within the team.
• Provide third-level support to business users.
• Research and evaluate a variety of software products.
• Analyze and resolve technical and application problems.
• Develop, refine, and tune integrations between applications.
• Design, develop, and unit test applications in accordance with established standards.
• Participate in peer-reviews of solution designs and related code.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software

Designation: Technical Recruiter

Location: Indore (M. P.)

Duration : Full time

Roles and Responsibilities

• Should have experience of various job portal like Naukri.com, LinkedIn, Monster etc.
• Should have min 6 month  - 5  yrs. of experience in in -house / international recruitment.
• Sound understanding of all technology like ROR, React JS,  Java, .Net, PHP, Python, Android / Mobile development etc.
• Must be excellent in communication skills oral and written.

Mandatory: Hands on experience working with Swift 3 , Swift 4. Very strong logical skills. Good hold on operating system concepts and data structure. Experience with web services , core-data , camera kit , image caching concepts, keychain , past experience working with one of the design patterns like MVC / MVVM / Viper , network check.

Good to have: Rx-Swift experience , video / image filter experience , media player usage , complex UX effects , couch-db , RealM.Knowledge of GIT management , Continuous Integration and Continuous Development practices.

•  Good understanding of marketplace seller panels 
•  Good understanding of Shopify and backend
•  Overall co-ordination of all orders, vendors and supply chain backend
•  Work with Operation Manager on regular basis
•  Prepare bi-weekly reports
•  Customer Analytics
•  Constantly cross verify payment gateway settlements
• Handle operational queries, dispatches and on time customer success