Scrum Master

Company Description

KGISL Institute of Technology is a higher education institution located in Coimbatore, Tamil Nadu, India. As part of the KGISL Campus, the institute is committed to delivering quality education in the field of technology. With a focus on both theoretical and practical learning, KGISL Institute of Technology aims to produce skilled professionals who can meet the demands of the industry.

Role Description

This is a full-time, on-site role for a Technical Trainer, located in Dharmapuri. The Technical Trainer will be responsible for designing and delivering technical training sessions, conducting needs assessments, creating training materials, and presenting complex technical information in an understandable way. The role also includes collaborating with other departments to identify training needs, tracking the effectiveness of training programs, and continually improving training methods to ensure the highest quality education for participants.

Qualifications

• Skills in Technical Training and Training & Development
• Experience as Technical Trainers and in designing training programs
• Strong Communication and presentation skills
• Ability to identify training needs and tailor sessions accordingly
• Proficiency in using training tools and technology
• Excellent organizational and time-management skills
• Bachelor's degree in Education, Information Technology, or related field
• Experience in the educational sector is a plus
• Must required Skills ( HTML, Full stack, JAVA, C++, Python, Data structure, SQL basic )

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Job Objective:

We are seeking an experienced Developer with a strong background in C++, CUDA programming,

and Linux to guide our development team in building cutting-edge solutions for device

integration and high-performance computing tasks. This is a hands-on leadership position that

combines technical expertise with team management skills to deliver high-quality software

products.

Primary responsibilities:

Software Development:

• Develop and maintain high-performance applications using C++ and CUDA.

• Design and implement parallel algorithms for GPUs to accelerate computational

workloads.

Performance Optimization:

• Optimize CUDA kernels for performance, scalability, and memory efficiency.

• Analyze performance bottlenecks and propose innovative solutions.

Code Review and Testing:

• Conduct code reviews to ensure adherence to coding standards and best practices.

• Develop and execute test cases to validate functionality and performance.

Collaboration:

• Work closely with the software engineering and research teams to understand

requirements and deliver robust solutions.

• Provide technical guidance and mentoring to junior team members when necessary.

Documentation:

• Write and maintain technical documentation, including design specifications and user

manuals.

Required Skills:

• C++: Strong proficiency in modern C++ (C++11/14/17/20).

• CUDA Programming: Extensive experience in developing, debugging, and optimizing

CUDA applications.

• GPU Optimization: Familiarity with memory hierarchy, shared memory, streams, and

warp-level operations in CUDA.

• Parallel Computing: Solid understanding of parallel algorithms and multi-threaded

programming.

• Mathematical and Analytical Skills: Strong foundation in linear algebra, calculus, and

numerical methods.

• Tools: Experience with debugging/profiling tools like Nsight, CUDA Memcheck, or

• 3-5  years of experience in development of Java based Web software solutions
•  
• Expertise in Full Stack Java development using Java frameworks and libraries such as Spring, Spring Boot, Hibernate and Maven with Oracle database
• Have knowledge and experience with at least one of the following frontend technologies: ReactJS or Angular 2+
• Knowledge of JavaScript, HTML5, CSS3
• Have good written and verbal English language communication skills with an ability to work effectively in an international environment 

You will make an ideal candidate if you have: 

• Overall 6+  years of software development experience in building web-based and highly scalable applications 

• Excellent understanding of core computer science concepts like algorithms, data structure, system design, OOP, etc. 

• Deep knowledge and development expertise in Core Java and SpringBoot 

• Experience in using dockers and Linux.

• Hands-on coding experience in developing web applications with REST APIs

• Good understanding/exposure to Kafka and Elastic.(must have)

• Log stash understanding is add-on

• Worked in a CI/CD environment with Jenkins and handled deployments by yourself 

• Experience working in an agile team with software engineering practices like automated testing, test-driven-development, continuous integration, etc is a big plus. 

Experience: 6+ Years

Essential Skills & Experience

• Must to have minimum of 3 years of experience in using Angular 2+ and above versions.
• Develop modern software applications and working with the team to solution definition and guide teams through execution and implementation
• Ensuring high performance on mobile and desktop
• Must have experience for writing tested, idiomatic, and documented Angular, JavaScript, HTML and CSS
• Must have knowledge of OOP concepts, industry best practices and architecture designs.
• Must have good understanding of web technology/enterprise level applications.
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Cooperating with the back-end developer in the process of building the RESTful API
• Communicating with external web services
• Experience should include structured source code management using SVN or GIT and build using MAVEN/Grunt.
• Good to have backend experience in any one of the backend technologies mentioned below:
  • Java with Spring boot.
  • PHP
• Need to have good experience in Web application designing.
• Good to have experience in Agile methodology.

Nice to Have

• Experience with web servers like Nginx or NodeJS
• Basic awareness of cloud orchestration frameworks like Kubernetes/Docker
• Understanding of Unit Testing Frameworks

BEHAVIORAL SKILLS

• Self-motivated and a Quick Learner
• Ability to consistently perform and meet deadlines
• Attention to detail and follow-through
• A good understanding of customer satisfaction
• Ability to work effectively in a team as well as in an individual environment
• Excellent written and verbal communication skills