
- Work with multiple internal departments and help build systems and solutions to solve business problems.
- Become an integral part of our Software Team to maintain and build solutions to work with our in-house applications.
- Take full ownership of our existing PowerApps ecosystem and build new flows as required.
- Understand our Dynamics 365 architecture and continue to maintain and improve the system based on new requirements.
- Liaise with our Global Sales Team to implement new features in Dynamics 365.
- Work closely with our internal research teams to implement solutions in SharePoint Online.
- Explore and propose new solutions, primarily in the Microsoft environment around data management (including Azure Data Lake & Power BI).
- Willing to grow into a senior role and take on more responsibilities. Experience,
Skillset:
- Good knowledge of the Microsoft Power Platform (PowerApps; Flow; Logic Apps; PowerBI).
- Experience working with MS Dataverse (creating and packaging solutions, SDK knowledge, Ribbon workbench, XRM toolbox, Data export service).
- Previous experience with Dynamics 365 CRM.
- Good understanding of OpenAPI standards & at least one scripting language (Javascript preferred).
- SharePoint Online experience (creating and configuring sites, security models, Dataverse integration).
- Knowledge and prior experience with SharePoint Designer.
- Prior experience or willingness to learn and work with Azure Data Lake.
- Proactive and able to explore the MS environment, go through Microsoft documentation and stay on top of latest developments.
- Good communication skills and willingness to work with a diverse international team

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📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003
🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅
🏢 About Us: Bikefixup.com
At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.
As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.
👤Your Role: Escalation Handling & Operations Executive
In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.
🔑 Key Responsibilities:
✅ Handle escalated customer complaints with empathy, patience, and professionalism
✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time
✅ Track, document, and close all escalations while ensuring customer satisfaction
✅ Conduct root cause analysis (RCA) and suggest process improvements
✅ Monitor service quality and ensure compliance with company standards
✅ Support daily operational activities like scheduling, service tracking, and reporting
✅ Share weekly/monthly reports of escalations and operational challenges with management
🎯 Who You Are:
✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred)
✔️ Excellent communication skills (Hindi + English)
✔️ Strong problem-solving, negotiation, and conflict resolution abilities
✔️ Calm under pressure with the ability to handle angry/frustrated customers
✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking
✔️ Self-motivated, proactive, and a strong team player
💼 Perks of Working with Bikefixup:
🌱 Opportunity to grow with a fast-scaling automobile service brand
🏍️ Direct involvement in ensuring customer satisfaction and operational excellence
🏆 Attractive incentives & performance-based career growth
📈 Chance to build a career in customer experience & operations management
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