Product Consultant

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

About Company:

ZyBiSys is a leading IT services & cloud hosting company specialized in delivering innovative technology solutions to top FinTech customers across the globe. We leverage a comprehensive range of Public cloud platforms, including AWS, Azure, Google Cloud, and our proprietary private clouds powered by VMware and OpenStack. Our expertise in cloud computing, combined with our deep understanding of the FinTech sector, enables us to offer tailored solutions that drive efficiency, scalability, and security for our clients.

At ZyBiSys, we are committed to empowering businesses with cutting-edge technology and unparalleled service. Our team of skilled professionals is dedicated to helping clients navigate the complexities of the digital landscape, ensuring they achieve their strategic objectives and maintain a competitive edge. Join us and experience the future of Cloud Technology with ZyBiSys.

Job Description:

We are seeking a skilled and motivated Openstack Administrator to join our team. The ideal candidate should have a strong hands on experience in Openstack solution design, deployment, and administration. You will be responsible for implementing and optimizing Zybisys private cloud as per the business requirements across all our datacenters.

Technical Skills :

• Active OpenStack contributors to the open-source communities will be highly recommended.
• Proven experience in designing and implementing production-ready multi-region OpenStack cloud infrastructure, ensuring high availability, scalability, and reliability across multiple datacenters.
• Strong experience in Kubernetes base Openstack Deploy, Configure, and Management of OpenStack Keystone, Nova, Neutron, Cinder, Glance and other services.
• Hands-on experience in deploy production-ready CEPH storage clusters and provision for Block Storage, File Storage and Object Storage.
• Good working experience in Ansible, and Terraform tools to automate regular tasks and eliminate human dependency.
• Extensive experience in setting up and managing performance monitoring systems for OpenStack & CEPH environments using tools such as Nagios, Prometheus, Zabbix, and OpenTelemetry.
• Perform regular upgrades and patch management for OpenStack platform to ensure stability and reliability.
• Good understanding of implementing security measures and best practices to protect customer infrastructure and workloads.
• Hands-on experience in handling production troubleshooting, incident management and customer escalations.

Knowledge :

• Good knowledge in IPv4, IPv6, VLAN, VXLAN, Bridging, routing, IP Tables, DNS, DHCP.
• Good understanding of Openstack load balancer, OpenvSwitch, NFV, SDN, VPN, GRE and Edge networks.
• Understanding of DevOps practices and knowledge in using tools like Jenkins, Git, and Bitbucket for CI/CD deployment.
• Any of the programming skills such as Python, GO, Ruby, and RestAPI are added advantage for the role.

Interpersonal Skills :

• Excellent verbal and written communication skills for collaborating with cross-functional teams and documenting solutions.
• Strong analytical and problem-solving abilities to diagnose and troubleshoot issues effectively.
• Commitment to staying updated with the latest developments in relevant areas such as Openstack, Ceph and industry trends.

Education & Experience:

• Bachelors degree in Computer Science, or any other related field.

1. Develop customizations and configurations to the Microsoft Dynamics 365 platform, including entity customization, form design, workflow development, and business process automation.
2. Collaborate with functional teams to gather and document requirements for customizations and integrations.
3. Provide technical expertise and guidance to the functional teams on best practices for Dynamics 365 customization and integration.
4. Develop and maintain technical documentation, including design documents, specifications, and test plans.
5. Work with internal and external stakeholders to troubleshoot and resolve technical issues related to Dynamics 365 customizations and integrations.
6. Stay up-to-date with the latest Dynamics 365 features and technologies, and provide recommendations for process improvements and system enhancements

ABOUT EPISOURCE:

Episource has devoted more than a decade in building solutions for risk adjustment to measure healthcare outcomes. As one of the leading companies in healthcare, we have helped numerous clients optimize their medical records, data, analytics to enable better documentation of care for patients with chronic diseases.

The backbone of our consistent success has been our obsession with data and technology. At Episource, all of our strategic initiatives start with the question - how can data be “deployed”? Our analytics platforms and datalakes ingest huge quantities of data daily, to help our clients deliver services. We have also built our own machine learning and NLP platform to infuse added productivity and efficiency into our workflow. Combined, these build a foundation of tools and practices used by quantitative staff across the company.

What’s our poison you ask? We work with most of the popular frameworks and technologies like Spark, Airflow, Ansible, Terraform, Docker, ELK. For machine learning and NLP, we are big fans of keras, spacy, scikit-learn, pandas and numpy. AWS and serverless platforms help us stitch these together to stay ahead of the curve.

ABOUT THE ROLE:

We’re looking to hire someone to help scale Machine Learning and NLP efforts at Episource. You’ll work with the team that develops the models powering Episource’s product focused on NLP driven medical coding. Some of the problems include improving our ICD code recommendations, clinical named entity recognition, improving patient health, clinical suspecting and information extraction from clinical notes.

This is a role for highly technical data engineers who combine outstanding oral and written communication skills, and the ability to code up prototypes and productionalize using a large range of tools, algorithms, and languages. Most importantly they need to have the ability to autonomously plan and organize their work assignments based on high-level team goals.

You will be responsible for setting an agenda to develop and ship data-driven architectures that positively impact the business, working with partners across the company including operations and engineering. You will use research results to shape strategy for the company and help build a foundation of tools and practices used by quantitative staff across the company.

During the course of a typical day with our team, expect to work on one or more projects around the following;

1. Create and maintain optimal data pipeline architectures for ML

2. Develop a strong API ecosystem for ML pipelines

3. Building CI/CD pipelines for ML deployments using Github Actions, Travis, Terraform and Ansible

4. Responsible to design and develop distributed, high volume, high-velocity multi-threaded event processing systems

5. Knowledge of software engineering best practices across the development lifecycle, coding standards, code reviews, source management, build processes, testing, and operations  

6. Deploying data pipelines in production using Infrastructure-as-a-Code platforms

7. Designing scalable implementations of the models developed by our Data Science teams  

8. Big data and distributed ML with PySpark on AWS EMR, and more!

BASIC REQUIREMENTS 

1.  Bachelor’s degree or greater in Computer Science, IT or related fields
   
   

2.  Minimum of 5 years of experience in cloud, DevOps, MLOps & data projects
   
   

3. Strong experience with bash scripting, unix environments and building scalable/distributed systems
   
   

4. Experience with automation/configuration management using Ansible, Terraform, or equivalent
   
   

5. Very strong experience with AWS and Python
   
   

6. Experience building CI/CD systems
   
   

7. Experience with containerization technologies like Docker, Kubernetes, ECS, EKS or equivalent

8. Ability to build and manage application and performance monitoring processes

We at TechUnity Inc, is looking for a .Net developer to build software using languages and technologies of the .NET framework. Your goal will be to work with internal teams to design, develop and maintain software.

Responsibilities

• Participate in requirements analysis
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages
• Test and deploy applications and systems
• Revise, update, re factor and debug code
• Improve existing software
• Develop documentation throughout the software development life cycle (SDLC)
• Serve as an expert on applications and provide technical support
• Requirements and skills
  • Proven experience as a .NET Developer with MVC knowledge
  • Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))   Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
  • Familiarity with architecture styles/APIs (REST, RPC)
  • Understanding of Agile methodologies
  • Excellent troubleshooting and communication skills
  • Attention to detail
  • BSc/BEin Computer Science, Engineering or a related field
  • Candidate should be from Coimbatore location
  • Candidate must have a two-wheeler
  • Willing to work US timings i.e 02:00 PM to 11:00 PM IST

• A Bachelor’s degree, with sales as your core dream.
• Proven Sales Experience.
• Fantastic track record of meeting sales target.
• A passion towards multitasking and team building.
• Ability to work under pressure.
• Strong problem-solving, organizational and management skills.
• Excellent negotiation, convincing and consultative sales expertise.
• Effective communication skills.
• Exceptional customer orientation knowledge.

Gaurav Aggarwal and Shubham Maheshwari (Ex Flipkart) are the co-founders of Healofy, a P2P content-based platform for new and expecting parents -- as well as doctors -- to share their concerns and advice. The start-up was accepted into Facebook's 'FBStart program' and launched a WhatsApp Helpline by developing a smart assistant bot. They use the bot to provide vaccine-related information and other tips to users.
  

Impact! Social network for the next Billion Indians. 
In India, 10,00,000 new born babies and 100,000 moms die every year. With women being the incharge and the CFO of the house, it's time to set our priorities right.

We are recognized by Govt. of India, featured in Forbes 30 Under 30 and backed by some of the smartest guys from India and Silicon Valley including Nasscom, Facebook, Y Combinator to make THE IMPACT.

We are the largest moms community in India in just an year with over a Billion moments spent on the platform every week.

We are looking for exceptional and ambitious people — we do not care where you come from, we only care about what you can do. 
If you are interested in building things for our nation, we would like to talk to you. We are making in India and we are making for India.

The future depends on what you do today!- Mahatma Gandhi

About Healofy App:

• Only Women Social Network for next 500 Million Indian Women. 
• Featured by Forbes (30 Under 30 List), Facebook (FbStart) & many more. 
• Current Stats: 5Billion Data Points Monthly, 2.3Billion Minutes spent on the platform every month. 1/10th of current Flipkart Daily Visitors, 4X growth every quarter, Diverse Team(40% are Female) 

Link to App: http://healofy.com/app">http://healofy.com/app 

Latest updates on funding:

https://inc42.com/buzz/women-centric-app-healofy-readies-for-expansion-with-8-mn-funding/">https://inc42.com/buzz/women-centric-app-healofy-readies-for-expansion-with-8-mn-funding/

https://yourstory.com/2019/03/women-healofy-funding-babytree-omidyar-lghuifm0ru">https://yourstory.com/2019/03/women-healofy-funding-babytree-omidyar-lghuifm0ru   

Requirement: Product Manager 

Location: HSR Layout, Bangalore

A brief note on the specifications for the PM requirement are as follows:

-Should be problem solvers, agile, should be an outlier.

An understanding of what makes for good user experience and behavior design .

- Strong design mentality and intuition for game mechanics and game flow

- Strong attention to detail, organization, and time management skills

- Capacity to think strategically, and an ability to understand how product decisions are tied to key business drivers

- Strong analytical and problem solving skills

Roles and Responsibilities

• Own the product roadmap and set strategic direction and vision for the team.
• Lead new product initiatives. Partner with engineering, design, marketing, partnerships, finance, and operations to deliver new projects against ambitious timelines.
• Direct our team environment to achieve sprint deliverables and acceptance criteria
• Conduct analyses on user behaviors and trends. Use these analyses to inform product decisions and future developments.
• Run daily stand-ups and team meetings to keep the team on track toward company objectives and prioritize new feature and bug fix work.
• Participate in product strategy and tactical planning conversations. Provide opinions on best next steps for product development.
• Represent the product organization on the leadership team