FLS Officer

Department: Customer Service

Employment Type: Full-Time

Shift Type: Rotational Shifts with Weekly Offs

Role Overview:

We are looking for a dedicated and articulate CRM Executive (Voice Process) to handle customer service queries and deliver high-quality support over voice calls. The ideal candidate will have prior experience in a voice-based customer support role and possess excellent communication skills in English.

Key Responsibilities:

• Handle inbound and outbound voice calls professionally.
• Resolve customer queries and complaints with empathy and efficiency.
• Maintain accurate call records and update CRM tools regularly.
• Ensure customer satisfaction by providing prompt and effective support.
• Work collaboratively with team members to meet daily service metrics.

Requirements:

• Minimum 1 year of experience in a Customer Service (Voice Process) role.
• Excellent verbal communication skills in English.
• Customer-focused attitude with problem-solving ability.
• Comfortable working in rotational shifts and with weekly offs.
• Basic knowledge of CRM tools and systems is a plus.

FullStack Developer

We are currently building the Technology platform for the Global Air Cargo industry ($300B market). 

Currently, we have two open roles (1 Front End Engineer & 1 Back End Engineer).

Full Stack Engineers are also desired for the open positions. 

These (2) engineers will be part of the Tech team which will be at the core of what we aspire to build.

Looking for Full Stack / Front End / Back End Developer

- Tech Stack (React, node.js, typescript, postgreSQL, AWS)

- loves to code, get hands-on and likes to build products from scratch

- At least 2+ years of experience building software products

- "Build local, Launch global" mindset

- Good with people and teams +

- prior startup experience +

- SaaS platform expertise +

- Work location - Chennai

- So we are looking only for candidates in Chennai or who are open to relocating to Chennai for this opportunity

- Open to explore both Contract & Full time options for the (2) roles

Job brief

Individual will work on the MLEG Program facilitating business requirements from sites that plan to engage and move forward with implementation of MLEG IT Tools and processes. Work will also include business value analysis for sites, programs, and IT Tools. Create Investment Proposals for new projects and updated scopes while ensuring the functionalities of the new system/process meet business needs
In partnership with the business and IT leadership, Business Readiness is responsible to apply methodologies and tools to identify and manage the people-side of change (IT systems, process, behaviours) to achieve business result.   
Individual contributor, lead a change team and/or oversee change delivery across a portfolio or business area.  Common activities include (Business Change Implementation Management)
•    Confirmation and alignment of change scope 
•    Stakeholder identification, analysis, and management
•    Change Strategy 
•    Mobilising leaders
•    Communications strategy, planning and execution
•    Training design and delivery
•    Engaging the business on their implementation and adoption requirements
•    Change Planning and monitoring
PHEA(Perform Hydrocarbon and Energy Accounting)
•    Ensure program deliverables & goals align with PHEA's vision 
•    Investment Proposals for new projects/updated scopes
•    Ensure the functionalities of the new system/process meet business needs
•    Monitors program progress such as awareness regarding Issue Resolution and Risk Management
•    Supports execution via program and project reviews

• Looking for techno-functional candidates
• Java/Dot net prior exp
• Solutioning experience mandatory

What you need to have:

Roles & Responsibilities:

We are looking for a Client Service Coordinator who will be responsible for list fulfilment driven by client inquiries to determine maximum and targeted audience segmentation:

• Manage, confirm and prioritize incoming order inquiries.  Ensure requests are properly understood and executed.
• Set up and launch count inquiries with complex segmentation.

• Communicate status and query results to the internal Data Axle clients
• Fulfill list order rentals.
• Communicate and coordinate with Client Service team for audit documentation and billing.
• Ability to work under pressure, prioritize, meet organizational deadlines, and multi-task while maintaining quality of work product.

• Technical understanding and thorough attention to the detail of fulfilment processing requirements.
• Problem solving and logical thinking skills.
• Attention to detail and excellent follow through.
• Ability to learn and adapt to changing technologies.
• Ability to work independently or as part of a team.
• Generate reports as requested.

Qualifications:

• Graduation degree or equivalent.
• 1 to 3 years of direct marketing experience.
• Ability to communicate with individuals at all levels in the company in an articulate, professional manner.
• Ability to effectively handle multiple priorities while maintaining integrity of work.
• Excellent customer service and communication skills.
• Knowledge of MS Office and Internet technologies.
• Demonstrated skills in problem resolution.

8+ years of experience  Excellent skills in C/C++/Java programming in embedded domain 

Strong experience  in the area of Automotive, Android Embedded development and Connectivity Technologies
Strong experience on Android architecture, HAL, BSP, customize driver in Android HAL, Android boot up sequence
Familiar with Android Build System and procedure and able to provide ideas to improve continuous build and integration

Experience in Hardware peripherals like Ethernet, CAN, DMA, I2C, SPI, UART, Hardware Accelerator, AFE , LCD, backlight, touchcontroller

Experience with design/ modification to Hardware Abstraction Libraries (HAL) for Android support of low-level device features.
Experience in debugging on a wide range of Linux Kernel drivers and Android framework HALs e.g. Audio/Video, USB, Bluetooth, WiFi

  Fluent in industry standard software development tools: HSW/HE debuggers, code revision control systems (GIT, Perforce), IDEs and build tools
Exposure/experience in Automotive Embedded Software Development is a plus

Evox Systems is an innovative IT company founded in Mumbai in 2014 and now based in Vadodara. We are a small international team of like-minded, young, enthusiastic individuals from India and Russia. We are on a hunt for curious, hardworking, like-minded people for various roles at the organization. If you feel you fit the bill, shoot in your CV or hit apply.

We are looking for an experienced full-stack developer to work on a number of company's web applications.

Responsibilities:

- Lead the development of a new web application,

- Oversee and guide the work of junior developers,

- Discuss high-level technical problems with the tech lead,

- Discuss user experience with the customer representative,

- Write high-quality code across the whole stack (MERN),

- Review code of the junior developers,
- Manage the team and product development.

Requirements:
- Experience in fullstack development,

- Experience in leading a team of junior developers,
- Ability to understand and implement nontrivial algorithms,
- Good knowledge of networking standards (HTTP specs, HTML specs, etc).

Working conditions:

- Working days: 5 days a week, from 10:00 till 19:00,
- Employment type: full-time
- Job location:

  * We will give preference to candidates who are willing to relocate to Vadodara, Gujarat. We will provide relocation assistance and support.

  * Exceptional candidates willing to work remotely will also be considered.