Executive Assistant

ITSM + Any additional Module Expertise (HRSD/ITAM/ITOM/SPM/SECOPS/GRC)

Responsibilities:

• Develop and customize ServiceNow ITSM modules and extend functionality with additional modules.
• Write efficient code for business rules, client scripts, and workflows.
• Implement integrations with external systems using REST/SOAP APIs.
• Collaborate with project teams to gather and clarify requirements.
• Test and debug solutions, ensuring they meet client needs.

Skills and Qualifications:

• 2.5 Years + ServiceNow Experience
• Must have full implementation experience with at least one ServiceNow product
• Strong programming and technical expertise, including advanced knowledge of ServiceNow scripting and API integrations.
• Experience in ServiceNow ITSM and at least one additional module.
• Strong understanding of ServiceNow development (e.g., scripting, UI policies, and catalog items).
• Familiarity with integrations and data import/export processes.
• Excellent debugging and problem-solving skills.
• ServiceNow CSA certification (mandatory); CIS certification for relevant modules (e.g., HRSD, ITOM, etc.) is an added advantage.

The role requires you to:

• Answer client queries related to use of Superset software product, on email channel, and largely phone channel
• To understand queries, resolve them by providing ways to achieve use cases using Superset tool
• Ensure customer success by providing timely resolution
• Write documentation and FAQs

Strategic Vendor Alliance – AWS Practice Lead and Overall P&L owner for India Business and Drive Profitability.

A) Managing the AWS Practice for Clients and executing the strategic business plan for the company and channel partners ecosystem with regards to different Services of AWS.

B) Built key relationships with various segment leaders in AWS from the Commercial and Public Sector and create Client led AWS Solutions for Partners to make simplifying cloud approach for customers.

C) Building a predictable pipeline of joint opportunities via differentiated proposition to the customers and Partners by working with AWS on a unique offerings specifically to Client.

D) Drive SMB focus approach for AWS which contributes 50%of Clients overall Business using ready to use cloud bundles for various workloads

E) Own the relationship map, drive and monitor cadence meetings, both with Internal Sellers and Channel Partners measured by different parameters on Incremental growth ,customer acquisition, partners onboarding, Manage Services led approach ,migration and deployment ,success of each GTM

F) Lead a Team of Product Mangers (who will drive specific GTM like SAP on AWS , SMB Scale Drive, Education focus,Cloud Front Drive- CDN bundle , Strategic Workloads like Microsoft Workload,DC Migration ,DR on Cloud)

G) Managing Partner Profitability metrics by creating various different avenues from recurring resale consumption and services led engagement for partners.

H) Worked on Long Term direction of the company business plan to drive Incremental Growth.

I)Collaborate with internal peers within the company to build cloud business model,how to attach manage services to various services of the Hyperscaler in building the framework.

Keeping abreast of market trends and product & competitor landscapes

• Leadership and communication skills
• Very skilled at MS office applications like Word, Excel, Powerpoint 
• Presentation skills
• Excellent writing skills and flair
• Interest in and understanding of the industry – often a technology-related one
• Ability to research and keep on top of industry developments
• Influencing and negotiation skills
• Aptitude for time management and organisation
• Problem-solving ability.

• Design, develop, test, debug and maintain components of the cloud infrastructure
• Manage operational priorities of the DBaaS
• Establish a process for handling and leading response to security new vulnerabilities
• Lead certification efforts from the security perspective
• Participate in penetration testing efforts
• Design and build DBaaS processes for key management, rotation storage, encryption, and password management

Requirements:

• Strong software design and implementation skills in building infrastructure frameworks
• Experience building and operating extensible, scalable resilient data systems
• Working knowledge of Java and Python Experience using public cloud infrastructure (AWS, GCP, or Azure)
• Containerization tooling (Docker, EKS, Kubernetes)
• Infrastructure as Code Tooling (Example: Terraform, Cloudformation, Etc.)
• Configuration Management Tooling (Ansible, Chef, etc.)
• Automation Scripting (Python preferred)
• Solid understanding of basic systems operations (disk, network, etc)
• Willingness and ability to learn new languages and concepts
• 5+ years of relevant experience

What you need to have: