School Sales Manager

Job Title: Customer Success Associate

Location: Remote/Hybrid/On-Site (Flexible based on candidate preference)

Employment Type: Full-Time

Reports To: Customer Success Manager

About Kitaabh

Kitaabh is on a mission to revolutionize accounting for Indian SMEs. Positioned as the fastest and Insightful keyboard-driven accounting platform, Kitaabh offers speed, insights, and seamless compliance integration. We are redefining how entrepreneurs, accountants, and auditors manage their financial data, empowering them to focus on what truly matters.

As a Customer Success Associate, you’ll play a vital role in ensuring our users derive maximum value from Kitaabh, fostering lasting relationships, and driving product adoption.

Key Responsibilities

1. Customer Onboarding & Training:

• Guide new users through the onboarding process, ensuring they are equipped to use Kitaabh effectively.

• Conduct virtual and in-person training sessions for entrepreneurs, accountants, and auditors.

2. Customer Support & Issue Resolution:

• Act as the first point of contact for customer queries via chat, email, and phone.

• Troubleshoot and resolve user issues promptly, escalating complex cases to the technical team when needed.

3. Product Adoption & Retention:

• Proactively engage with customers to ensure they are utilizing the platform to its fullest potential.

• Identify and address usage gaps by suggesting features or solutions tailored to the customer’s needs.

4. Feedback Collection & Reporting:

• Collect user feedback and share insights with the product and development teams to drive continuous improvement.

• Maintain detailed records of customer interactions in the CRM system.

5. Building Relationships:

• Foster strong relationships with key customers to drive loyalty and referrals.

• Understand the unique needs of accountants, auditors, and entrepreneurs and position Kitaabh as the ultimate solution for their challenges.

6. Collaboration Across Teams:

• Work closely with the sales, marketing, and product teams to address customer challenges and drive adoption campaigns.

Qualifications & Skills

1. Essential:

• Bachelor’s degree in Commerce, Business Administration, or a related field.

• 1–2 years of experience in customer support, customer success, or a similar role in SaaS or tech-driven products.

• Excellent verbal and written communication skills in English and Hindi.

2. Preferred:

• Experience in the accounting/financial software domain or familiarity with tools like Tally or Zoho Books.

• Multilingual abilities (regional Indian languages).

3. Technical Skills:

• Proficiency in CRM tools and support software.

• Basic understanding of accounting principles or willingness to learn.

4. Soft Skills:

• Empathy, patience, and a customer-first mindset.

• Strong problem-solving and analytical skills.

• Ability to work independently and as part of a team.

• 3+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 3+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

• Have been involved in the delivery of at least five Microsoft Dynamics CRM projects. 
• 3+ Years of custom development experience in Microsoft Dynamics CRM/365.
• Experience in Sales and Service modules.
• Experience in .NET, C#, ASP.NET & JavaScript programming. 
• Experience in building canvas app, model driven app and power automate flows is required.
• Proven experience in consulting on software products, business analysis & requirements gathering. 
• Proficiency in developing plug-in & workflow assemblies. 
• Understanding of SQL Server 2016. Able to customize CRM forms, views, workflows, business rules, charts, & dashboards. 
• Knowledge of CRM usage in Browsers, Outlook, Tablet & Mobile Applications. 

Quantum Corp. leads the world in helping users collaboratively solve some of the world's hardest computer challenges. Whether its wrangling Petabytes of data for cutting edge movie production, managing global content production workflows, exploring new sources of energy, or managing oceans of content and blending collaborative high-speed workflows with cutting-edge object storage, Quantum has the tools and technology to help you engineer the solution that works now - and preserves your work for decades to come. You are applying to an exceptional team that contributes to enhancing our position as a proven global expert in data management.

Job Summary and Duties:

This position will highlight new product development, as well as feature development and bug fixing of existing products serving the expanding big data, NAS, virtualization, replication, and file systems market. This position is required to be well rounded in operating system including all flavors of Linux, Windows, and MacOS. Building specialized core (user space and kernel space) software is the main function of this role.

Specific duties include but are not limited to:

• Development and maintenance of new Primary Storage products.

• Investigating and resolving issues in existing products related application workflows, cross-platform interactions, and new operating systems.

• Triage and disposition incoming issues from support cases, customer interactions, and new feature requests.

Job Requirements:

• Minimum 8 years of combined education and experience including 5 years of C/C++ programming.

• Expertise with SMB/NFS networking protocol stacks (Samba).

• Filesystem VFS layer expertise (Samba VFS modules).

• Experience with Python and Linux shell programming.

• Experience with SAN and Ethernet networking technologies.

• Ability to work in a team environment.

• Strong communication skills.

Desired Skills:

• Knowledge of kernel internals including any of the following: Linux and Mac OS X.

• Interfaces with special purpose file system APIs and web services required.

• Knowledge and experience with container technologies (Kubernetes, Docker)

• Knowledge and experience with Virtualization technologies: ESX, KVM

• Experience working in an Agile environment using CI methodologies.

About the Company:

Rejolut is one of the award-winning fastest-growing emerging tech company which is working on leading technology like Blockchain, ML & AI, Complex mobile & web apps, IoT, etc. located in the USA, UK, and India. we are looking for a dedicated HR Manager

.Key Responsibilities:

• Ability to handle and maintain confidential information.

• Fluency in social media, particularly in researching and recruiting candidates through channels such as LinkedIn and also through Job portals.

• Job candidate interviewing skills.

• Taking Care of joining formalities of the Employees.

• Preparing Appointment Letter.

• Issuing the Offer Letter and explain the salary details.

• Conducting orientation and Induction for the new joiners.

• Induction about the services of the organization.

• Attendance Leave Management.

• Preparing Confirmation Appraisal Letter.

• Employee Relationship, Handling Employee Grievances, Employee Engagement Activities like Arranging Picnics, Festive Parties, and Birthdays.

• Handling Exit Interviews.

• End-user technology skills with HR software and platforms, such as HRIS or workforce management systems.

• Ability to build team morale and promote a corporate culture skills

Hiring, Human Resources Management, Benefits Administration, Performance Management, Communication Processes, Compensation, and Wage Structure, Supports Diversity, Classifying Employees, Employment Law, Laws Against Sexual Harassment, Organization

Must-Have Skills:

Strong Communication Skills, Presentation Skills, and Interpersonal Skills, Negotiation Skills, Convincing Skills.

Good To Have Skills:

Recruitment experience in Technology Company, Software Company, or SAAS domain

• Managing both our existing sales pipeline and developing new business opportunities.
• Take a lead role in the development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships.
• Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets.
• Develop strategies and positions by analyzing new venture integration.
• Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals.
• Motivate the team, track performance, and report metrics.
• Monitor and evaluate industry trends and customer drivers and meet regularly with management and stakeholders to discuss strategy.
• Manage proposal response process, including detailed RFP requirements, content creation, and inputs from various sources.
• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals online with strategies, and lead and facilitate pitch logistics.
• Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company.
• Support deal structure and pricing with business value analysis; negotiate prices for proactive bids and proposals.
• Maintain and share professional knowledge through education, networking, events, and presentations.

• You have a strong appreciation for design and interaction, as well as an intimate understanding and appreciation for presentation layer code.
• You love puzzles, problem-solving and have proven in-depth knowledge in a variety of tech stacks.
• You are passionate about being precise in the implementation of designs and do not compromise on quality.
• You are comfortable working in a high-pressure environment and are able to adapt to the needs of the day.
• You are open-minded and curious to learn

Expectations and Responsibilities

• See a project through from conception to finished product
• Strong organizational skills. You should not need someone to “manage” you
• Excellent verbal communication skills
• Good problem-solving skills
• Attention to detail
• Be able to push the boundaries of technology to deliver an unparalleled product
• Able to research and use cutting edge tools to deliver seamless experiences for users

We expect you to have some exposure to the following technologies

• HTML5, CSS, SASS, JS
• CSS Libraries - Boostrap, CSS Grid
• Front-end frameworks (React/Angular/Vue)
• Git

We are looking for a Backend Developer who has hands-on experience in coding, building technology blocks, help answer choice of certain platform/tech over others, help the team visualise the product with the available resources and assets. 

What you’ll do:

• Design, develop, and test functionality for the latest app design.
• Support the entire application lifecycle (concept, design, test, release, and support).
• Collaborate with cross-functional teams to define, design, and develop new features.
• Take requirements and specs from design to development and be the first line of quality assurance.
• Understand user requirements—these apps have to meet real-world scenarios.
• Support the Supersub Mobile application in its entirety, including working on bug fixes and improving application performance, reliability and stability.
• Continuously discover, evaluate, and implement new technologies to maximise development efficiency.

What you bring:

• 3+ years of experience in building Java, Node JS applications. 
• Experience in Building Robust REST APIs Using MEAN or MERN Stack. 
• Good programming skills, with the ability to Perform UI testing, Debugging Taking the ownership of the complete lifecycle of a product. 
• Solid experience with Unit Testing. 
• In-depth understanding of the entire web development process (design, development, and deployment) 
• Experience with deploying the code in AWS or AZURE is a plus. 
• Ability to write clean code and document the same to develop functional APIs and Admin Panel. 

Proven work experience in building a product is a plus. And the candidate must have an Engineering CS background. 

LocTruth is a location intelligence platform geared to map out business problems and provide data-backed solutions with the help of location data layered with business data. Our insights span from people to places, range from average footfall all the way down to a specific person’s movement patterns, anonymously ofcourse. With our insights, we support businesses in decision-making, problem-solving, and overall optimizing.Google Maps visualizes our world, we visualize a business’ world. 

The Job

We are looking to launch our solution into the market with the help of a solid Sales Development Representative. 

You would work closely with LocTruth’s founders to understand our solution, identify new opportunities, reach out to potential customers via email and LinkedIn, conduct discovery and demo calls.

• Develop sales opportunities by researching and identifying potential clients.
• Rolling out daily emails, calls, and research reports
• Create weekly newsletters, emails to attract clients
• Make outbound calls to drive sales targets which include:
• POCs
• Pilots
• Full-time clients
• Assess competitors by analyzing and summarizing competitor information and trends
• Create ideal customer profiles
• Participate on LinkedIn groups, online tech forums, subscribe to magazines and newsletters of complimentary brands.
• Handling all incoming customer queries on our sales email
• Prepare to be a part of and eventually deliver presentations/demos to potential clients
• Develop a sales funnel, spearhead and be willing to use a CRM platform, and present goals every week to management
• Work with design and marketing to create and execute sales decks, brochures, campaigns and other materials

Requirements

• Minimum Requirement: Bachelor’s Degree
• Must have 2-3 years of industry experience in selling Data/IT/SaaS products and concepts
• Excited to sell brand-new technology products
• Proficient in English 
• Consistent track record of documenting, synthesizing, and communicating results
• Team player who can take responsibility for anything from making a sales pitch to the CEO of a company to showing off your hobbies at a LocTruth team call
• Must be self-motivated, flexible, collaborative, and have an eagerness to learn.
• This is a remote position for now.

Bonus

• Experience with sales tools
• Experience with startups and working with founders
• Worked within the realm of geospatial data or location intelligence

Company culture

Now for the fun stuff...just kidding, we hope you find everything above to be the fun aspect of your careers. But just to give you some more insight into our company culture:

• Get on boarded with a “get to know us” session and meet our entire team.
• We promote an inclusive environment of all genders, backgrounds, likes, and dislikes.
• We’re casual - first name basis please.
• You get the chance to work remotely (mainly because of the raging pandemic) but be prepared to switch over to in-person as soon as the situation permits
• We’re a fun team and depending on the pandemic, we try to meet every month to get to know each other better.
• Play icebreakers and games to challenge our minds apart from work.
• Get integrated into the typical start up life that could be the next big success and work on a product you can truly be proud of!