Manager – Visual Content

Job Summary

As a CRO specialist you will use a mix of creativity and strong analytical skills to understand website behavior, identify opportunities to drive an increase in conversion, revenue and user experience, then develop and execute a strategy to turn those ideas into an optimization and testing plan. This is a customer-facing role requiring outstanding relationship management skills.

The ideal candidate would be extremely data-driven and makes design tweaks based on user behavior to improve conversions. An experience in creating UI/UX wireframes would be a plus

Responsibilities and Duties

Use qualitative (heatmaps, sessions recordings, surveys, etc) and quantitative(Google Analytics or similar) sources of data to analyze website traffic to understand user behavior and provide data-driven recommendations to increase engagement and conversion rate.

Establish web analytics framework to monitor the health of the key performance indicators and key conversion points in the web journey and marketing funnel. Understand and implement ways to monitor conversion funnel congestions, design and usability factors of highly converting web pages.

To understand the "WHY" behind the data and deliver actionable insights to further improve UX and conversion rate optimization to increase lead generation and online sales.

Define and maintain overall optimization program (site and e commerce experience, landing pages, forms and calls-to-actions) Use an iterative approach to optimization (hypothesize, design, test, measure, optimize), deriving actionable insights from the results, formulating new experiment ideas and hypotheses, while implementing winning results.

Develop or support the team in developing hypotheses, testing roadmaps and reports for optimization projects (A/B, Multivariate, Targeting, Personalization).

Coordinate with developers, analysts, and researchers to drive projects forward.

Required Experience, Skills and Qualifications

Prior experience of 1+ years of optimizing user experience/digital marketing campaigns/email campaigns/or anything that directly impacts revenue generated by the website.

Prior experience in a customer facing role or equivalent history of increasing customer satisfaction with excellent presentation skills

Conversant and able to use marketing platforms and tools that can measure and drive marketing programs and conversions; examples include Google Analytics, VWO, Adobe Target, Click-tale, Adobe Analytics, Tag management solutions, Tag audit solution, Optimizely, Google Optimize, and/ or similar tools.

Understanding best practices for UI and UX for websites

Understand of how E-commerce website work(what is ROI, AOV, Conversion Rate etc.)

Experience with research tools including HotJar, CrazyEgg, LuckyOrange/ heatMaps/ poll/ survey Zarget or other similar tools will be a plus

Experience with multichannel media campaigns including a working knowledge of paid search, testing ad text and landing pages Optimization, SEO will be a plus

Prior experience working in diverse client portfolio

Benefits

5 Day working

Flexible work from home policy

Company sponsored team outing and parties

Company sponsored lunch

No dress code

Salaries at par and above the industry standards

Great Learning and growth opportunities

Opportunities to travel onsite (Australia US,UK, South Africa) to meet and work with clients personally

Diverse and exciting client portfolio of internationally renowned brands

Job Title: Customer Support Executive (Work From Office)

Working Days: 6 days a week

Shift: 9-hour rotational shifts

Week Off: Rotational

Eligibility: Graduates – Freshers can apply

Undergraduates – Minimum 1 year of experience required

Fluent English communication is mandatory

Salary: ₹15,000 – ₹18,000 in-hand

Role: Handle customer queries professionally, provide accurate information, and ensure a smooth customer experience.

We are looking for a product manager for the Smart Ship© Hub™ Digital platform, which enables teams to efficiently guide businesses to success across our Family of Maritime Apps (Vessel Monitoring, Crew Management, Condition Monitoring Voyage Performance, etc.).

We envision a central communication platform “Digital Twins” that matches and delivers the best Remote Vessel Performance systems to businesses when and where they need it to help them achieve their objectives as quickly as possible.

Our internal partners and customers include Engineering team, Analytics Team, Software Development and Product teams launching new features and teams working on business growth.

Work Experience

• 5 - 8 years Product Management experience

Key Responsibilities:

• Need to have 4+ years of software engineering or technical product/  experience.
• Enable, scale and optimize meaningful communications between Smart Ship Hub (SSH) and large businesses using SSH world-class IOT capabilities across multiple dashboards and Mobile Apps.
• Collaborate with cross-functional technical and business partner teams who are equally as passionate about maritime businesses helping to grow the Smart Ship Hub product ecosystem.
• Champion the platform across SSH, identify significant opportunities, and drive product vision, strategies and roadmaps in the context of broader organizational strategies and goals.
• Drive execution with quantitative and qualitative data on user behavior, platform stats and experimentation.
• Identify and break down complex business problems into solvable pieces that can be shipped iteratively.

Skills and Experience.

• Experience in building and scaling world-class platforms
• Experience driving projects with cross-functional colleagues.
• Proven record of successful product outcomes.
• Experience working with technical management teams to develop strategy, systems, solutions, and products.
• Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones
• Past experience managing products in one of the following spaces: CRM, Marketing, e-Commerce, Logistics, Customer support

Education

• B.S. in Computer Science or a related technical discipline, or equivalent experience.

Smart Ship Hub’s mission is to give Ship owners the power to build strong Fleet of vessels monitored remotely. Through our family of apps and services, we're building a different kind of company that connects thousands of vessels around the world, gives them ways to share vessel performance status, and helps bring higher vessel performance. Our global teams are constantly iterating, solving problems, and working together to empower maritime industry around the world to build high performing and eco-friendly space.

We are seeking a Staff Salesforce Engineer. The Staff Salesforce Engineer will have accountability to deliver Sales Cloud functionality within and across the Salesforce Platform, integrations with external systems, and will have exposure to Financial Service, Service, and Marketing Cloud functionality within the platform. The Staff Engineer is responsible for leading the design, build (configuration and customization), implementation, documentation, and maintenance of functionality that meets the needs identified by Product Leadership.

Responsibilities:

• Identify and translate conceptual needs into executable design and delivery. Partner with the PO to determine technical feasibility, sequencing, story refinement and epic/release planning to guide the development team.
• Define system solutions that ensure alignment with industry best practices, technical strategies, and priorities.
• Proficient in data modeling, designing custom objects, fields, and relationships to meet end-user needs.
• Designing and implementing custom user-guided experience workflows.
• Expertise in integrating Salesforce with external systems using APIs and middleware.
• Understanding various integration patterns, including point-to-point integrations, middleware-based integrations, and event-driven architectures.

Leadership:

• Provide technical leadership to a product delivery team of 2-4 Salesforce Engineers, and collaborate with architects and other product leaders.
• Provide coaching/mentorship to delivery team Engineers on technical focused topics.
• Be the model for oneself and the delivery team on keeping skill sets and expertise relevant with the latest Salesforce releases, features, and industry best practices.
• Active participation in the technology community through forums, events, and/or open-source or personal project contributions.

Application Implementation & Oversight:

• Provide oversight of delivery team code review processes to ensure the security, scalability, and maintainability of Salesforce solutions.
• Deep understanding of patterns and value of unit testing, test classes, and test data creation to ensure code coverage and quality.
• Thorough documentation of design decisions, code, and configurations or both development and end-user understanding.

Requirements:

• Bachelor's degree in Computer Science or other technical field or equivalent work experience
• 10+ years of experience in engineering environments, taking abstract concepts and ideas and formulating a detailed software engineering plan to deliver.
• Experience architecting salesforce software solutions with requirements such as performance SLOs, high availability, reliability, security, etc.
• Understand data and system integration patterns and technologies
• Proficiency in managing large scale implementations, efforts.
• Ability to articulate and transfer complex ideas to a wide audience through both verbal and written communication.
• Strong conceptual, critical thinking, technical and problem-solving skills with good attention to details.
• Must be articulate and have the ability to meet with high level management to present and/or deliver technical documentation.

Preferred:

• 7 - 10+ years of experience in the Salesforce engineering environment, taking abstract concepts and ideas and formulating a detailed software engineering plan to deliver
• Extensive knowledge of Sales and Financial Service Clouds.
• Highly proficient in developing Apex Classes, Apex triggers, Batch Apex, JavaScript, Lightning Web Components (LWC), Visual Force (VF Pages), OmniStudio
• Preferred 1-3 years recent work experience in several of the following integration technologies: Java, REST/ SOAP API, Spring Boot, Mongo DB, Confluent Kafka, Change Data Capture, Platform Events, OpenShift, Docker, TC Server, Messaging Queues (RabbitMQ, IBM MQ).
• Experience with CI/CD DevOps including using tools such as Visual Studio Code, Salesforce CLI, Git, Github, Github actions, Bitbucket, and Jira.
• Excellent verbal and written communication skills, particularly around technical documentation.
• Ability and desire to learn new technologies and development tools.
• A creative mindset to apply innovative approaches to software design.
• Exposure to working in a product operating model, leveraging an Agile scrum execution framework.
• Experience working directly with product owners, peer engineers, dev team, and business partners.
• Salesforce Admin and Developer certifications preferred.

Benefits:

• Work Location: Remote
• 5 days working

You can apply directly through the link : https://zrec.in/zOwmj?source=CareerSite

Explore our Career Page for more such jobs : careers.infraveo.com

Customer Experience Executive

Location: Santacruz, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Note - Candidates must be flexible for 6 days and rotational shifts

Primary skills:

At least 3+ years of working experience on embedded firmware development

- Experience in multithreaded programming, network programming (wired and wireless protocols), real-time programming, cross-platform and cross-language development

- Hands-on experience on driver development for various sensors

- Working knowledge of communication protocols like UART, I2C, SPI, USB, Ethernet, etc

- Product development experience with range of microcontroller/microprocessor architectures, adoption of bare-metal, RTOS and Linux operating systems on new platforms

-Hands-on experience on software development in Bluetooth domain is added advantage

- Experience with hardware lab equipment such as digital scope, logic analyser and JTAG

- Understanding of embedded development constraints and system performance

- Experience with programming in C/C++ and Embedded C

• This position involves testing activities of all phases of software development life cycle and the development of GUI automated tests for end-to-end testing of a Business-to-Business web application that spans Front Office (website) and Back Office (Linux) implementations. The successful candidate will be working closely in a team environment with product development engineers and quality assurance to create automated acceptance, functional, smoke tests and performance tests.
• Ownership of the entire test cycle for an Agile team, including story decomposition and sizing, test and test automation approach, test plans and objective creation, testing.
• Maintaining test suites and test tools, test environment setup, defect management, test execution and test reporting.
• Work on improving Best Practices in Test Management and Quality Assurance Process.

• 5-10 years of experience.
• Minimum 5 years of Experience in Selenium Web-driver. 
• Good understanding of QA methodology, automation expertise and ability to code.
• Good understanding of various operating systems such as Microsoft Windows and Linux/Unix.
• Good knowledge of SQL and relational database such as Oracle, MS SQL Server, and MySQL.
• Good understanding of browser technologies such as Internet Explorer, Mozilla, Firefox, and Google Chrome.
• Good knowledge of Rest API testing.
• Some knowledge of programming/scripting languages/environments such as XML, JavaScript, Perl, PL/SQL and Unix/Linux Shell, Python.
• Some understanding of network protocols such as TCP/IP, HTTP and SSL.
• Some knowledge of programming languages such as Java.
• Experience with tools such as Selenium strongly desired.
• Experience with tools such as cucumber strongly desired.
• Experience in supply chain management software and industry an advantage.
• Ability to work both independently and in a team environment. 
• Must possess critical thinking skills in addition to good interpersonal and communication skills. 
• Willing and able to create and adapt to new tools or technologies.