Executive Assistant

Role = Front desk Executive

Location = Powai and Santacruz, Mumbai

Working days = 6-day working

LOOKING ONLY FOR FEMALE CANDIDATES

MUST HAVE EXPERIENCE OR KNOWLEDGE OF Zenoti Software

Job Description for Front Desk

• Keep front desk tidy and presentable with all necessary materials (calculator, pen, printer etc)

• Greet, communicate and welcome clients with a smile.

• Make client comfortable and can offer refreshment (like water, tea, & coffee etc)

• Answer questions and address grievances

• keep updated records and files of the clients

• Familiarity with EcoGreen & Zenoti

• Answering All incoming calls and redirecting them or keeping messages.

• Direct clients to the appropriate doctors , therapists with whom appointment is fixed with assigned room.

• Be familiar with procedures for handling all aspects of customer complaints or disputes.

• Should be able to handle bookings and process billing part and follow up with clients for balance payment.

• Asking them to book the next appointment while they done with treatment

• Maintain a professional environment and brand decorum.

• Should have a client schedule ready before the client arrives.

• ensuring to inform the client about the waiting time and about the delays in their schedules.

• Responsible for sharing the incident sheet and reporting it to the clinic manager.

• Responsible for escalating client issues to concerned doctors .

• Ensuring timely redemption of packages and sessions

• Ensuring Timely to close bills and pre paid balance of clients

• Responsible for handing over hard copies of service product bills and customer copies if a card is being swiped.

• Responsible for arranging/coordinating

or keeping ready the machines for movement between the rooms

• Respond to emails and phone callsSchedule meetingsBook travel and accommodationsManage a contact listPrepare customer spreadsheets and keep online recordsOrganize managers’ calendarsPerform market researchCreate presentations, as assignedAddress employees administrative queriesProvide customer service as first point of contact

Role: Chief of Staff

Location: Delhi/Gurgaon

ABOUT QRATA

Qrata matches top talent with global career opportunities from the world’s leading digital companies including some of the world’s fastest growing startups using Qrata’s talent marketplaces.

ABOUT OUR CLIENT

Established in 2006, our client is the leading manufacturer of components and system solutions provider for Alternative Gas Fuel Systems to the automotive industry in India.

Leading OEMs nationwide use our client's high-pressure components and fuel systems on their CNG Vehicles, with 6 out of 10 CNG passenger cars and 8 out of 10 CNG buses in India equipped with products supplied by Greenfuel. Our components and systems are validated through on-field usage, and are the only ones in the country to have satisfactorily proven themselves on more than 600,000 CNG vehicles which have cumulatively run more than 25 billion kms, thus establishing our leadership in the industry.

JOB RESPONSIBILITIES :

Acts as a strategic advisor to the Founder and senior management team, helping them identify priorities, strategically align their time with these priorities, and revisit these regularly to assess progress.

Ensure focus on strategic initiatives of the organization so that they are not lost on urgent and daily transactions. Drive time management for the Founder around these areas of focus

Manage presentation of MIS data, creation of formats and preparing anomaly reports for Founder.

Do End to End program management for strategic projects.

Create GTM strategies for global and Indian markets.

Prepare PPT’s for Founder.

Create strategy roadmap with founder and work on presenting and understanding future market direction.

Key Result Areas are used to drive alignment, focus, agility, and business rhythm to achieve our strategic and business goals

Identify risks associated with goals for the Founder and bring them front and center to find mitigation plans and support the Founder in implementing them.

Act as an Accountability partner to the Founder to ensure all commitments are

met in time.

Act as a key thought partner, brainstorming & identifying solutions to challenges.

Manage a variety of long-term, cross-organizational projects

Represents Founder in meetings through various communication channels with internal and external stakeholders.

Acts as the liaison between Founder and other executives, clients, and stakeholders to ensure consistent communication and ensuring involvement or decision-making at the proper time.

Participates with the Founder and senior management team in strategic planning, policy development, and decision-making.

Ensures timely and effective completion of projects and initiatives of the Founder.

Determines & drives key performance indicators and how to measure team performance.

MUST HAVES:

Your attention to detail and ability to stay on top of multiple things must be exceptional

You must be able to multitask and drive programs or projects from ideation to execution

You must have great people skills, and be a highly collaborative team player

Be extremely sharp and logical, with a strong sense of curiosity to always learn more

High energy, strategic thinker with a data-driven, and analytical approach to solving problems

Excels at building relationships and networks; influences others to achieve outcomes.

Systems and process-thinker; loves creating order out of chaos.

RESPONSIBILITIES & DUTIES:

• Coordinate executive communications, including taking calls, responding to emails and interfacing with clients.

• Prepare internal and external corporate documents for team members and industry partners.

• Schedule meetings and appointments and manage travel itineraries.

• Arrange corporate events to take place outside of the workplace, such as fund-raising events and staff appreciation events. • Maintain an organized filing system of paper and electronic documents.

• Uphold a strict level of confidentiality.

• Develop and sustain a level of professionalism among staff and clientele.

QUALIFICATIONS & SKILLS:

• Minimum of 2+ years of experience as an Executive Assistant reporting directly to senior management.

• Advanced Microsoft Office skills, with the ability to become familiar with firm-specific programs and software.

• Proficiency in collaboration and delegation of duties.

• Strong organizational, project management, and problem-solving skills with impeccable multi-tasking abilities.

• Exceptional interpersonal skills.

• Friendly and professional demeanor. 

Responsibilities -

Excellent in Follow ups

Good command in excel/Google sheets

Excellent in schedule maintenance.

Prepare internal and external reports

Uphold a strict level of confidentiality.

Diary management and arranging appointments, booking meeting rooms and   conference facilities.

Requirements-

Only female candidates with Good communication skills.

Strong personality with ability to get the work done.

Location - Bangalore
Salary - Upto 35k
Languages - Hindi /English / Kannada .
(Hindi is Must )
Note - We are looking only for Married candidates.  

True medicines at true prices! 

Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range. 

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.  

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate. 

What you will be doing:

• Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
• Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
• Create and maintain product-related documentation, internal and external
• Debug user issues and create reproducible test cases for engineers to resolve
• Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
• Understand user goals and their desired outcome from using the product.
• Document use cases and feature requests

What we are looking for:

• Previously done customer support role. Preferably technical customer support
• You're data-driven and analytical
• Excellent follow-up skills with great attention to detail
• You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
• You have a highly structured work approach, the ability to manage multiple activities in parallel
• Good communication skills: English / Hindi / Marathi / Bengali 

Location:

• Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
• Kasba Industrial Estate - Kolkata
• Naraina Industrial Area Phase 1 - Delhi 

Timings:

12.00 PM to 9 PM

Working Structure:

In-Office: Monday - Saturday

Remote: Sunday 

1 Weekly off, 2 Monthly offs. 

Joining:

Immediately.

We have an Urgent Job Opening for Female Executive Assistant to Director @ Andheri (West)

Job Role:

Scheduling daily meetings on behalf of Director.

Diary management including travel, meetings & conference management.

Acting as the point of contact among employees, clients and other external partners.

Managing the directors day-to-day calendar, including fixing appointments and prioritizing the most sensitive matters.

Prepare weekly, monthly or quarterly reports.

Required Skills:

Excellent verbal and written communications skills.

Outstanding organizational and time management skills.

Must have minimum 3 years of relevant experience as a Executive Assistant to Director.

Only Female Candidates can apply.

Interested candidates can send their updated CV.

Responsibilities:

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Requirements:

• Graduate (Any Discipline)
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• Excellent English - Verbal & Written (Highly Professional English)
• Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)