KITAAB TECHNOLOGIES PRIVATE LIMITED

Job Description: Sales Head - Kitaabh 

Location: Hyderabad, India 

Type: Full-Time 

About Kitaabh 

Kitaabh aims to redefine Indian Accounting with its Fast and Insightful Accounting platform. Designed for speed, ease, and data-driven decision-making,  

Kitaabh empowers businesses, accountants, and auditors to work smarter and stay connected with their financial data anytime, anywhere. 

We are looking for a dynamic Sales Head to lead our sales strategy, drive growth, and play a pivotal role in achieving our ambitious expansion plans. 

Key Responsibilities 

1. Sales Strategy and Execution: 

• Develop and implement a strategic sales plan to position Kitaabh as the go-to solution for fast and insightful accounting. 

• Identify key customer segments, including SMEs, entrepreneurs, and accountants, and craft tailored approaches to address their needs. 

• Build and optimize a sales funnel to maximize conversions and revenue. 

2. Partner Network  

• Build and nurture a strong channel partner network to drive indirect sales and expand Kitaabh’s reach. 

• Develop partnerships with distributors, and other ecosystem players to enhance penetration. 

• Train and support channel partners with marketing materials, product knowledge, and sales enablement tools. 

• Monitor partner performance and establish incentive programs to ensure alignment with business goals 

  3. Team Leadership: 

• Recruit, mentor, and lead a high-performing sales team to meet and exceed targets. 

• Set clear objectives and foster a results-driven culture. 

• Provide coaching and performance feedback to enhance team capabilities. 

4. Market Expansion: 

• Drive Kitaabh’s adoption in Hyderabad and gradually expand to national markets. 

• Build partnerships and networks to enhance market presence and visibility. 

• Represent Kitaabh at industry events, webinars, and customer meetings. 

5. Customer Engagement: 

• Establish strong relationships with key clients and partners, ensuring their needs are met effectively. 

• Act as a liaison between customers and the product team to provide feedback for continuous improvement. 

6. Analytics and Reporting: 

• Leverage data and insights to track sales performance and market trends. 

• Present regular reports on sales metrics, forecasts, and customer feedback to the leadership team. 

7. Collaboration: 

• Collaborate with marketing, product, and customer success teams to align sales initiatives. 

• Ensure smooth customer onboarding and transition to the customer success team. 

Qualifications and Skills 

Experience:  

10+ years in sales, with at least 3 years in a leadership role in SaaS or software sales. 

Experience selling to SMEs or within the accounting industry. 

Skills: 

• Proven success in achieving or exceeding sales targets. 

• Experience in building and managing a channel partner network. 

• Deep understanding of SaaS solutions and the accounting/finance software landscape. 

• Excellent communication, negotiation, and leadership abilities. 

• Strong analytical skills and experience using CRM tools like Salesforce or HubSpot. 

Job Title: Customer Success Associate

Location: Remote/Hybrid/On-Site (Flexible based on candidate preference)

Employment Type: Full-Time

Reports To: Customer Success Manager

About Kitaabh

Kitaabh is on a mission to revolutionize accounting for Indian SMEs. Positioned as the fastest and Insightful keyboard-driven accounting platform, Kitaabh offers speed, insights, and seamless compliance integration. We are redefining how entrepreneurs, accountants, and auditors manage their financial data, empowering them to focus on what truly matters.

As a Customer Success Associate, you’ll play a vital role in ensuring our users derive maximum value from Kitaabh, fostering lasting relationships, and driving product adoption.

Key Responsibilities

1. Customer Onboarding & Training:

• Guide new users through the onboarding process, ensuring they are equipped to use Kitaabh effectively.

• Conduct virtual and in-person training sessions for entrepreneurs, accountants, and auditors.

2. Customer Support & Issue Resolution:

• Act as the first point of contact for customer queries via chat, email, and phone.

• Troubleshoot and resolve user issues promptly, escalating complex cases to the technical team when needed.

3. Product Adoption & Retention:

• Proactively engage with customers to ensure they are utilizing the platform to its fullest potential.

• Identify and address usage gaps by suggesting features or solutions tailored to the customer’s needs.

4. Feedback Collection & Reporting:

• Collect user feedback and share insights with the product and development teams to drive continuous improvement.

• Maintain detailed records of customer interactions in the CRM system.

5. Building Relationships:

• Foster strong relationships with key customers to drive loyalty and referrals.

• Understand the unique needs of accountants, auditors, and entrepreneurs and position Kitaabh as the ultimate solution for their challenges.

6. Collaboration Across Teams:

• Work closely with the sales, marketing, and product teams to address customer challenges and drive adoption campaigns.

Qualifications & Skills

1. Essential:

• Bachelor’s degree in Commerce, Business Administration, or a related field.

• 1–2 years of experience in customer support, customer success, or a similar role in SaaS or tech-driven products.

• Excellent verbal and written communication skills in English and Hindi.

2. Preferred:

• Experience in the accounting/financial software domain or familiarity with tools like Tally or Zoho Books.

• Multilingual abilities (regional Indian languages).

3. Technical Skills:

• Proficiency in CRM tools and support software.

• Basic understanding of accounting principles or willingness to learn.

4. Soft Skills:

• Empathy, patience, and a customer-first mindset.

• Strong problem-solving and analytical skills.

• Ability to work independently and as part of a team.

Job Title:

SEO Specialist

Location:

Hyderabad, India

Salary Package : 8L to 12 LPA

About Kitaabh:

Kitaabh is revolutionizing the accounting industry with the fastest keyboard-driven accounting platform

tailored for Indian SMEs. We’re a premium SaaS product designed to empower entrepreneurs,

accountants, and auditors with cutting-edge technology, customizable dashboards, and seamless

compliance features. Join our mission to transform accounting into a fast, insightful, and delightful

experience.

Role Overview:

We are seeking an experienced and data-driven SEO Associate to lead our organic growth initiatives.

You will be responsible for developing and implementing strategies that increase our search visibility,

drive website traffic, and improve overall digital presence. You’ll work closely with our content,

marketing, and product teams to ensure alignment and maximize results.

Key Responsibilities:

1. SEO Strategy & Implementation:

• Develop and execute a comprehensive SEO strategy to drive organic traffic and lead generation.

• Conduct keyword research to identify high-impact opportunities aligned with our target audience.

2. On-Page Optimization:

• Optimize website content, landing pages, and metadata for improved search visibility.

• Collaborate with the content team to ensure high-quality, keyword-optimized, and engaging

content.

3. Technical SEO:

• Conduct technical audits to identify and fix website issues, such as crawl errors, site speed, and

mobile responsiveness.

• Implement structured data (Schema) for better SERP visibility.

4. Off-Page SEO & Link Building:

• Build high-quality backlinks through outreach, partnerships, and content promotion.

• Monitor and manage the backlink profile to ensure health and growth.

5. Analytics & Reporting:

• Monitor SEO performance using tools like Google Analytics, Google Search Console, and

SEMrush.

• Generate actionable insights through regular performance reports and recommend

improvements.

6. Stay Updated:

• Keep up-to-date with the latest SEO trends, algorithm changes, and best practices to stay ahead

in a competitive landscape.

Requirements:

• Experience: 1-3 years of proven experience in SEO, preferably in SaaS or tech-driven industries.

• Technical Skills: Proficiency in SEO tools such as SEMrush, Ahrefs, Moz, Screaming Frog, or similar

platforms.

• Analytical Skills: Strong command of Google Analytics, Google Search Console, and data-driven

decision-making.

• Content Knowledge: Understanding of content marketing and its role in SEO strategy.

• Technical Knowledge: Basic understanding of HTML, CSS, and website architecture is a plus.

• Soft Skills: Strong problem-solving skills, attention to detail, and ability to work in a fast-paced

environment.

• Familiarity with keyword trends and SEO challenges specific to Indian markets is a plus

We are looking for a good React.js developer with 2+yrs of experience, as a React.js Developer, you will be responsible for developing and implementing user.

RESPONSIBILITIES:

• Develop new user-facing features using React.js
• Build reusable components and front-end libraries for future use
• Translate designs and wireframes into high-quality code
• Collaborate with the design and backend teams to improve the usability and functionality of applications
• Debug and fix defects reported by the quality assurance team
• Stay up to date with emerging front-end technologies and industry trends

SKILLSET:

• Proficiency in JavaScript and the latest ES6+ syntax
• Strong understanding of React.js and its core principles
• Familiarity with popular React.js workflows (such as Redux, Flux, or Context API)
• Experience with state management libraries like Redux or MobX
• Knowledge of HTML5, CSS3, and CSS preprocessors like Sass or Less
• Experience with responsive design and mobile-first development
• Understanding of RESTful APIs and asynchronous request handling
• Familiarity with code versioning tools such as Git
• Ability to write clean, well-structured code and follow coding best practices
• Strong problem-solving and debugging skills
• Good communication and collaboration skills to work effectively within a team environment

Customer Support Manager

Location: Gachibowli, Hyderabad

About Kitaabh

Kitaabh is redefining accounting software with a fast, keyboard-driven platform designed for Indian SMEs. With features that include customizable dashboards, seamless GST and TDS integration, and comprehensive reporting, Kitaabh provides entrepreneurs, accountants, and auditors with instant insights and easy data access. As a Customer Support Manager, you’ll be at the forefront of delivering a delightful, reliable support experience, ensuring our customers get the most out of Kitaabh.

Role Overview

We are looking for an experienced and customer-focused Customer Support Manager to lead our support team, manage escalations, and help create a top-notch experience for our users. You’ll play a vital role in building customer trust, fostering positive relationships, and ensuring that customer issues are resolved quickly and effectively. As the Customer Support Manager, you will also gather insights from customer interactions to drive improvements in our product and support process.

Key Responsibilities

• Lead and Manage Support Team: Recruit, train, and mentor a team of customer support agents. Set clear goals, conduct regular performance reviews, and provide ongoing training to enhance their skills.

• Customer Interaction and Escalation Management: Act as the point of contact for complex customer issues, ensuring timely and effective resolution.

• Process Improvement: Develop and optimize support processes and workflows to enhance efficiency and customer satisfaction.

• Product Expertise: Become a subject matter expert on Kitaabh, providing guidance on accounting and compliance functionalities (GST, TDS, etc.) and helping customers navigate the platform.

• Customer Insights and Feedback: Analyze customer interactions to identify common issues, pain points, and potential improvements. Communicate these insights to the Product and Engineering teams.

• Reporting and KPIs: Track and report on key support metrics (response times, resolution rates, customer satisfaction scores), using data to improve overall support performance.

• Knowledge Base Management: Oversee the creation and maintenance of support documentation, FAQs, and other resources to empower customers with self-service options.

Qualifications

• Experience: 5+ years of experience in customer support, with at least 2 years in a management or supervisory role, ideally within a SaaS or tech-driven company.

• Customer-Centric Approach: Passionate about delivering a great customer experience, with a focus on empathy, patience, and clear communication.

• Accounting Knowledge: Experience or familiarity with accounting software and knowledge of GST, TDS, or other statutory compliance in India is a strong plus.

• Leadership Skills: Proven ability to lead, motivate, and develop a team, with strong problem-solving skills and a proactive attitude.

• Data-Driven: Comfortable using support software and analytics tools to track performance metrics and identify improvement opportunities.

• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

• Technical Proficiency: Proficient with support software, CRMs, and project management tools. Knowledge of keyboard-driven platforms is a plus.

• Flexibility: Willingness to adapt and be available for urgent customer support issues as they arise.

We are seeking talented and motivated Product interns to join our dynamic

team. If you have a passion for product management and want hands-on

experience working on innovative projects, this is the perfect opportunity for you!

Key Requirements:

• Final-year engineering or business students from any IIT or NIT.

• Strong analytical skills and an understanding of product development

lifecycle.

• Familiarity with product management tools like JIRA, Trello, or Figma (a

plus).

• Excellent communication skills and the ability to work cross-functionally.

• Eagerness to learn, collaborate, and contribute to real-world projects.

What You’ll Do:

• Dive into exciting, hands-on projects that contribute to our product

roadmap.

• Assist in defining product requirements, conducting user research, and

creating user stories.

• Work closely with design, development, and marketing teams to ensure

seamless execution and launch of new features.

Internship Duration:

• 3 months

Stipend:

• ₹20,000 to ₹30,000 per month

We are seeking talented and motivated Python interns to join our dynamic team. If you are passionate about backend development and want hands-on experience working on impactful Python projects, this is the perfect opportunity for you!

Key Requirements:

•      Final-year engineering students from any IIT or NIT.

•      Completed training in Python programming.

•      Strong understanding of Python fundamentals, data structures, and algorithms.

•      Familiarity with libraries such as Pandas, NumPy, or Django (a plus).

•      Eagerness to learn, collaborate, and contribute to real-world projects.

What Youʼll Do:

•      Dive into exciting, hands-on projects on emerging technologies

•      Explore AI intergrations

Internship Duration:

•      3 months

Stipend:

•      ₹30,000 to ₹40,000 per month

We are seeking talented and motivated React.js interns to join our dynamic team. If you are passionate about front-end development and want hands-on experience working on custom React.js components, this is the perfect

opportunity for you!

Key Requirements:

•      Final-year engineering students from any IIT or NIT.

•      Completed training on React.js.

•      Strong understanding of JavaScript, HTML, and CSS.

•      Familiarity with building custom components and managing state in React.js.

•      Eagerness to learn, collaborate, and contribute to real-world projects.

What Youʼll Do:

•      Dive into exciting, hands-on projects that push the boundaries of React.js.

•      Build and customize dynamic, high-performance components

Internship Duration:

•      3 months

Stipend:

•      ₹30,000 to ₹40,000 per month

Position: Assistant Product Manager

Location: Hyderabad

Experience: 1-3 years in Product Management or similar roles

Industry: SaaS, Accounting/Fintech

About Kitaabh:

Kitaabh is an innovative accounting software solution designed for Indian

SMEs. We are on a mission to transform how businesses manage accounting,

with a focus on speed, user experience, and cutting-edge technology. Our

product is entirely keyboard-driven, providing users with delightful, efficient

experiences in managing accounts, GST, TDS, and more.

As an Assistant Product Manager, you will play a crucial role in driving product

development, coordinating with various teams, and helping to bring new

features to market. You will work closely with the Product Manager and other

stakeholders to ensure the product continues to evolve in alignment with

customer needs and business goals.

Key Responsibilities:

• Assist in defining the product roadmap, working closely with the Product

Manager.

• Collaborate with cross-functional teams including engineering, design,

marketing, and customer support to execute product plans.

• Help in prioritizing features, manage backlogs, and track product

development progress.

• Gather feedback from users, analyze data, and identify trends to inform

product improvements.

• Support in conducting market research to stay updated on industry trends

and competitors.

• Work with the product team to write and maintain Product Requirement

Documents (PRDs) and Functional Requirement Documents (FRDs).

Assistant Product Manager 2

• Assist in user testing and gather feedback to refine the product

experience.

• Manage internal communication and updates on product development

status and timelines.

• Assist in planning and execution of go-to-market strategies for new

product features.

Requirements:

• 1-3 years of experience in product management or a related role

(preferably within SaaS, fintech, or accounting software).

• Strong analytical skills with the ability to leverage data to make informed

decisions.

• Understanding of Agile methodologies and experience with tools like Jira,

Trello, or similar.

• Excellent communication skills, with the ability to collaborate effectively

across teams.

• Keen attention to detail and the ability to multitask.

• Experience in accounting or fintech products is a plus.

• Passionate about building user-centric products that solve real problems.

• Bachelor’s degree in Business, Technology, or a related field is preferred.

Benefits:

• Opportunity to work on a cutting-edge SaaS product in a fast-growing

company.

• Collaborative and dynamic work environment.

• Competitive salary and performance-based incentives.

• Opportunity for professional growth and learning.

Job Title: Head of Marketing

Location: Remote

About Us: Kitaabh is a fast-growing SaaS accounting platform built for accountants, entrepreneurs, and SMEs. We aim to redefine accounting by offering a fast, intuitive, and modern solution. Our product is in the Beta stage and gearing up for a Go-To-Market (GTM) launch.

Job Overview: We are seeking a dynamic and tech-savvy Head of Marketing with prior experience in SaaS to lead our marketing efforts. This role requires strategic leadership, deep understanding of SaaS business models, and hands-on experience in scaling tech-driven products.

Key Responsibilities:

• Develop and execute comprehensive marketing strategies to drive product awareness, lead generation, and customer acquisition.

• Plan and manage product launches, ensuring effective communication with target audiences

• Lead digital marketing initiatives, including SEO, SEM, social media, content marketing, email campaigns, and more.

• Collaborate with the product, sales, and customer success teams to create tailored campaigns that address customer pain points and highlight key product features.

• Analyze market trends, competitor positioning, and customer behavior to refine and adapt marketing strategies.

• Lead brand-building initiatives, ensuring consistent messaging across all channels.

• Oversee paid advertising, partnerships, and event marketing efforts.

• Manage and mentor a team of marketing professionals, driving performance through data-driven decision-making. Marketing Head 2

• Ensure alignment of marketing activities with business objectives and key performance indicators (KPIs).

• Actively contribute to the evolution of our marketing tech stack to enhance productivity and performance tracking.

Qualifications:

• Proven experience (5+ years) in marketing leadership roles, preferably within the SaaS industry

• Strong understanding of SaaS metrics (CAC, LTV, churn rate) and growth levers.

• Demonstrated success in leading marketing teams and launching SaaS products.

• Proficiency in digital marketing tools and analytics platforms (Google Analytics, HubSpot, etc.).

• Experience with Go-To-Market (GTM) strategies, product positioning, and brand building.

• Ability to develop and execute multi-channel marketing strategies.

• Strong analytical skills with the ability to translate data into actionable insights.

• Excellent communication and leadership skills.

Bonus Points For:

• Experience with marketing automation tools, AI-driven platforms, or CRM systems.

• A background in fintech or accounting-related SaaS products.

• Strong network in the tech and SaaS community.

What We Offer

• Opportunity to lead the marketing efforts of a fast-growing SaaS company.

• Work with a highly collaborative team of industry experts.

• Competitive salary and benefits.

• Flexibility with remote work options