Content Marketer

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Job Description: Backend Developer (PHP, Django, Docker)

About us: AuditorsDesk is designed to make Audit firm’s audit work paperless. Without the need to download any software you can take your audit firm online. Your firm can easily maintain documents online. Deliver high-quality audits under ICAI guidelines. Your teams and clients can collaborate and be more efficient in managing audit work papers. More than just a tool for auditors, it tracks engagement progress from planning to conclusion. It enables the entire team to operate at its best efficiency.

Job Overview: We are seeking a highly skilled Backend Developer with a minimum of 3 years of professional experience in PHP framework. The ideal candidate should also demonstrate expertise in working with the Django and Docker frameworks. This is an exciting opportunity to join our dynamic IT team in South Delhi location.

Responsibilities:

§ Design, develop, and maintain efficient and reliable PHP backend systems.

§ Collaborate with cross-functional teams to define, design, and ship new features.

§ Integrate user-facing elements developed by front-end developers with server-side logic.

§ Troubleshoot, debug, and optimize application performance.

§ Stay up-to-date with industry best practices and emerging technologies.

Requirements:

§ Minimum of 3 years of professional experience as a PHP-Backend Developer.

§ Proficient in PHP framework, with a strong understanding of object-oriented programming.

§ Hands-on experience with Django and Docker frameworks.

§ Solid understanding of database design and optimization (e.g., MySQL, PostgreSQL).

§ Familiarity with front-end technologies (HTML, CSS, JavaScript) and their integration with backend services.

§ Ability to work in a fast-paced, collaborative team environment.

§ Strong problem-solving and communication skills.

Job Type: On site

Job Location: South Delhi (Nearby Nehru Enclave Metro Stn.)

Employment Type: Permanent

Compensation: Best fit as per industry standard

How to Apply: Interested candidates who meet the above requirements and are ready to contribute to a dynamic team are encouraged to submit their resume at hrATauditorsdeskDOTin  

Please indicate "Backend (PHP) Developer Application" in the subject line.

*Note: Immediate joiners will be given preference. Only shortlisted candidates will be contacted for interviews.

Role - SEO Executive

About Company -

Our client is a Tech Based Platform for freelance Photographer, Videographers, Food stylist and Cinematographer. Founded by alumni of IIM Bangalore. They are operational in about 100 Cities and 28 Countries. Leader in Food and Real Estate Photography. Done about 7000+ projects across the Globe.

Job description -

1. Implementing and developing SEO strategies

2. Researching the competitors, both on-site and off-site

3. Performing keyword research for content

4. Writing engaging SEO content along with the content

5. Optimizing content regularly on the website

6. Maintaining the website on a regular basis

7. Developing and implementing link-building strategies

8. Collaborating with the digital marketing team

9. Analyzing the website using the analytical tool

10. Proposing changes in the website content.

Minimum experience - 1 year

Job Title: HR Executive.

Reporting: HR Manager

Location: Bangalore (Work from home till further confirmation)

Company URL: http://www.sportzvillage.com">www.sportzvillage.com

About – HR Executive, Sportz Village

We are looking for a bright, and qualified HR Executive to join our team. He/she will be primarily accountable for Onboarding, Documentation, BGV, Employee engagement, Grievance and Exit etc. Ultimately you will make strategic decisions for our company so that we hire, develop, and retain qualified employees.

Key Accountabilities

• Provide People services throughout the employee's lifecycle which includes but not limited to: Onboarding/Off-boarding
• Document verification and Background check for new recruits
• Maintain employee files and records in electronic and paper form
• Co-ordination for Bank accounts, Health Insurance
• Partner with management to develop and implement effective HR policies and practices that will support the strategic growth of the business
• Coordinate training and development programs
• Address employee grievances
• Responsible for pro-active engagement of employees within the Organization through various structured initiatives
• Exit interviews and employee feedback

Requirements

• Bachelors’/Master’s degree in human resources, business administration
• Good knowledge in Labor laws/HR practices
• Excellent communication skills
• High level of empathy, responsiveness, and relationship orientation
• High level of maturity and tact to deal with situations & people
• Proficiency in MS Office

• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind
• Degree in Computer Science, Statistics or a relevant field

• 3-5yrs of practical DS experience working with varied data sets. Working with retail banking is preferred but not necessary.
• Need to be strong in concepts of statistical modelling – particularly looking for practical knowledge learnt from work experience (should be able to give "rule of thumb" answers)
• Strong problem solving skills and the ability to articulate really well.
• Ideally, the data scientist should have interfaced with data engineering and model deployment teams to bring models / solutions to "live" in production.
• Strong working knowledge of python ML stack is very important here.
• Willing to work on diverse range of tasks in building ML related capability on the Corridor Platform as well as client work.
• Someone with strong interest in data engineering aspect of ML is highly preferred, i.e. can play dual role of Data Scientist as well as someone who can code a module on our Corridor Platform writing robust code.

Structured ML techniques for candidates:

1. GBM
2. XgBoost
3. Random Forest
4. Neural Net
5. Logistic Regression

Mastree's engineering team is working towards building a data science engine that enables students to learn in a way they understand the best. We believe in delivering learning experiences through engagement. The product is designed with countless embedded interactive information pieces to help the students imbibe the concepts better. At Mastree we take pride in being a part of the product that holds the potential to revolutionise the education process.

We are looking for folks who are passionate about creating interaction rich interfaces. Creative individuals who believe in the power of visuals.

Responsibilities:

• Creating visual elements that users see and interact within our web platform.
• This makes your role crucial for the success of the product.
• Working closely with the design, product management and development teams to create elegant, usable, responsive and interactive interfaces across multiple devices.
• Ensuring that the application is optimised both in terms of technology and in delivering the best educational content.
• Building web platform for our live tutoring platform
• Creating interactive learning activities for K12 students and work on our upcoming products

Requirements:

• You are an avid programmer
• You have great grasp of fundamentals of JavaScript and ES modules, new ECMASCRIPT concepts
• You have experience in ReactJS web app development
• You are an exceptional problem solver, with attention to details.

Brownie Points:

• Good HTML and CSS skills
• Experience in React-Native app development
• Ability to work in small teams and wear multiple hats