Position: Retail sales Manager (Jewellery Showroom)- female
Location: Mehrauli, Delhi
Experience: 4+ year in jewellery retail sales
Qualification: Any
Industry: gems/Jewellery/ retail
Job Summary:
The Retail Sales Associate will be responsible for providing an exceptional customer experience in a jewellery showroom environment. This individual will assist customers in selecting high-quality jewellery pieces, ensure customer satisfaction, and drive sales through excellent product knowledge and personalized service.
Key Responsibilities:
Customer Interaction & Sales:
· Greet customers warmly and assist them in their purchase journey, addressing their needs and preferences.
· Provide expert advice on product selection, materials, designs, and customization options.
· Achieve daily, weekly, and monthly sales targets by actively engaging with customers and promoting high-value jewellery.
· Demonstrate a deep understanding of the brands jewellery collection, including current trends, designs, and quality standards.
Product Knowledge & Display:
· Maintain up-to-date knowledge of the full range of jewellery products and services.
· Ensure the jewellery display is attractive, organized, and reflective of current promotional campaigns.
· Manage stock levels and report any low inventory or stock discrepancies.
Customer Service & Relationship Building:
· Provide personalized service, making recommendations based on individual customer preferences and requirements.
· Handle customer inquiries, complaints, or returns in a professional and timely manner.
· Build long-term relationships with clients by providing exceptional after-sales service and follow-up.
Sales Transactions & Documentation:
· Process sales transactions accurately and efficiently, including cash, credit card, or finance options.
· Maintain proper records of sales, returns, and exchanges, ensuring all documentation is up-to-date and compliant with store policies.
Store Maintenance & Operations:
· Assist in the visual merchandising of the showroom to enhance the customer shopping experience.
· Ensure the showroom is clean, organized, and welcoming at all times.
· Participate in stock takes, inventory management, and quality checks for jewellery items.
Team Collaboration:
· Work closely with fellow sales associates, store managers, and other team members to ensure smooth store operations.
· Participate in team meetings and training sessions to continuously improve product knowledge, sales techniques, and customer service skills.
Qualifications & Skills:
Education: High school diploma or equivalent; a degree in Business or Retail Management is a plus.
Experience: Proven experience in retail sales, preferably in the jewellery industry.
Skills:
· Strong sales abilities and target-driven attitude.
· Excellent communication and interpersonal skills.
· Ability to build rapport with customers and offer personalized advice.
· High attention to detail, especially in handling valuable products.
· Basic computer skills for handling sales systems, inventory, and reports.
· Knowledge of jewellery, gemstones, and metals is preferred.
Mail updated resume with current salary-
Emil: jobs[at]glansolutions[dot]com
satish: 88 O2 74 97 43
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