Engineering Manager

Roles and Responsibilities:

• Provide a full range of customer service and technical support for products in a prompt, efficient, and professional manner.

• Install software programs and troubleshoot operating systems, software, hardware, email, modem, and home networking issues.

• Understand customer needs and recommend appropriate, effective solutions.

• Diagnose PC hardware, software, OS, internet/IP, cable modem, and cabling issues across Windows and Macintosh platforms.

• Maintain accurate problem-call tracking using the helpdesk ticketing system.

• Troubleshoot and escalate advanced technical issues to higher-level support teams when necessary.

• Prepare and process work orders for maintenance requests, determine if field visits are required, and ensure appropriate follow-up procedures are completed.

• Follow up on all daily shipments to ensure on-time dispatch.

• Accept, verify, and process paperwork for incoming customer returns as per standard procedures.

• Receive incoming shipments and coordinate filing of receipts, freight bills, and invoices with the accounting department.

• Adhere to standard packaging procedures, including weight, dimensions, pallet requirements, and carrier regulations.

• Make recommendations for packaging improvements to meet carrier and compliance guidelines.

• Perform accurate data entry, maintain up-to-date system information, and ensure documentation integrity.

• Stay updated on new technologies, products, tools, and support methodologies.

• Review reasons for customer returns/complaints and implement corrective actions.

• Ensure regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedules, and overtime as required.

• Consistently achieve or exceed defined performance expectations (KPI/MPS).

• Perform other duties and responsibilities as assigned. Qualifications and Education Requirements

• Tertiary qualification in Electrical/Electronic Engineering preferred.

• Training in handling customer calls is an advantage.

• Call center experience is desirable.

• Experience in product design, development, or product management is an added advantage.

Preferred Skills:

• Deliver best-in-class technical support with a focus on customer satisfaction, consumer trends, and continuous improvement.

• Respond to technical queries from customers and identify root causes with appropriate corrective actions.

• Process warranty, RMA, and spare-parts orders efficiently and accurately.

• Manage warranty service jobs, including scheduling labour and dispatching materials.

• Build and maintain strong relationships with service agents; authorize service invoices and resolve disputes.

• Liaise closely with internal departments on technical policies, processes, and product training.

• Assist in planning and organizing technical training requirements for customer service teams.

• Ensure all incoming technical calls and emails are handled promptly and professionally.

• Provide technical literature, product information, and documentation to customers as needed.

About the Role

We are undertaking a platform migration from our existing WordPress site to a modern React frontend. We are seeking a highly capable Backend Engineer on a 1-month contract to lead the backend aspects of this transition. The ideal candidate has strong experience with serverless backends and API-first architectures, particularly using Cloudflare Workers and the Cloudflare ecosystem. You will collaborate closely with our in-house Frontend Engineer (specialized in React) to deliver a seamless, performant, and secure end product.  

Key Responsibilities

Audit current WordPress backend (data structures, plugins, custom code). Design and implement a backend solution leveraging Cloudflare Workers, Cloudflare KV / Durable Objects, and related services (or propose suitable alternatives such as Node.js/Express or headless CMS if appropriate). Develop secure APIs for authentication, content, and form handling. Migrate existing WordPress data (pages, posts, forms, and media) into the new system. Integrate with our CRM (_Zoho_) and other existing systems. Ensure compliance with NZ data protection standards. Deploy backend on Cloudflare (and/or coordinate with existing hosting infrastructure as needed). Provide documentation and handover to the internal team.

Qualifications & Skills

Proven experience in backend engineering with serverless platforms (Cloudflare Workers, AWS Lambda, or similar). Strong knowledge of RESTful APIs, authentication, and security best practices. Familiarity with Cloudflare KV, Durable Objects, R2, or equivalent distributed data solutions. Experience with WordPress architecture and React-based frontend integration. Experience in migration projects (legacy CMS → modern stack) highly valued. Strong collaboration and communication skills, with the ability to work effectively alongside frontend specialists.

Deliverables

Backend environment and Cloudflare Worker (or alternative) architecture established. Secure APIs deployed and tested with React frontend. Migration of content/data from WordPress. Integration with Zoho CRM and forms. Production deployment. Documentation + handover.

Duration: 1 month.

Engagement: Remote, with short daily and hourly weekly check-ins.

Compensation: 75,000 INR

Experience with Cloudflare Workers, the Cloudflare CDN, prior Wordpress migration experience, and any experience of working alongside frontend engineers prioritized. A huge bonus would be experience with Zoho CRM/Zoho Forms.

To be successful in this role, you should possess

• Collaborate closely with Product Management and Engineering leadership to devise and build the

right solution.

• Participate in Design discussions and brainstorming sessions to select, integrate, and maintain Big

Data tools and frameworks required to solve Big Data problems at scale.

• Design and implement systems to cleanse, process, and analyze large data sets using distributed

processing tools like Akka and Spark.

• Understanding and critically reviewing existing data pipelines, and coming up with ideas in

collaboration with Technical Leaders and Architects to improve upon current bottlenecks

• Take initiatives, and show the drive to pick up new stuff proactively, and work as a Senior

Individual contributor on the multiple products and features we have.

• 3+ years of experience in developing highly scalable Big Data pipelines.

• In-depth understanding of the Big Data ecosystem including processing frameworks like Spark,

Akka, Storm, and Hadoop, and the file types they deal with.

• Experience with ETL and Data pipeline tools like Apache NiFi, Airflow etc.

• Excellent coding skills in Java or Scala, including the understanding to apply appropriate Design

Patterns when required.

• Experience with Git and build tools like Gradle/Maven/SBT.

• Strong understanding of object-oriented design, data structures, algorithms, profiling, and

optimization.

• Have elegant, readable, maintainable and extensible code style.

You are someone who would easily be able to

• Work closely with the US and India engineering teams to help build the Java/Scala based data

pipelines

• Lead the India engineering team in technical excellence and ownership of critical modules; own

the development of new modules and features

• Troubleshoot live production server issues.

• Handle client coordination and be able to work as a part of a team, be able to contribute

independently and drive the team to exceptional contributions with minimal team supervision

• Follow Agile methodology, JIRA for work planning, issue management/tracking

Additional Project/Soft Skills:

• Should be able to work independently with India & US based team members.

• Strong verbal and written communication with ability to articulate problems and solutions over phone and emails.

• Strong sense of urgency, with a passion for accuracy and timeliness.

• Ability to work calmly in high pressure situations and manage multiple projects/tasks.

• Ability to work independently and possess superior skills in issue resolution.

• Should have the passion to learn and implement, analyze and troubleshoot issues

Department: Sales & Marketing    

Designation : Business Development Executive

Cadre : Team Member

Position Reports to : Team Leader

Job Type : Full time

Location : Mumbai, BKC.

Shift Timings and Working Days:

US Shift : 7pm to 3.30 am

Working Days : Monday to Friday – Prefer male candidate  

Additional Perk offer for Night Shift Travelling Allowance will be provided

General Shift : 9 am to 5:30pm

Working Days : Monday to Saturday – Prefer Female candidate

Additional Perk offer for Day Shift:  Afternoon Meal will be offered by the Organization .

Mumbai Based Candidates only

Job Description :

ABOUT FINESTAR :

Finestar is a focused organization, sight holder of De Beers group of companies. We sources rough diamonds directly from primary sources, manufacture it entirely in our own fully-integrated factories and distributes the polished diamonds across the world through our global marketing & distribution network. The group has been expanding its operations over the last 25 years and today have a presence in 8 countries. 

Job Description :

As a Business Development Executive, you will play a crucial role in our organization by conducting a substantial volume of outbound calls daily to leads and oversee end-to-end conversions. Through your effective communication and persuasive skills, you will engage with potential clients, providing insightful information to convince and convert inquiries into successful online registration.

· Making outbound calls to potential clients

· Take care of existing & New Clients

· Closing sales leads and assisting the client in entire process

· Meeting or exceeding monthly goals assigned by the Team Leader

· Working with the team and keep developing new market opportunities

· Perform any other jobs assign by management

Desired Candidate Profile :

· Excellent English communication and presentation skills, both verbal and written

· Competitive and enthusiastic personality with negotiation skills

· Excellent interpersonal and customer-facing skills

· Expertise in Microsoft Office

Other Requirements/Details :

·        Tech-savvy, proactive, and eager to learn attitude

·        The logical, solution-oriented mindset with good analytical ability

·        Bachelor’s degree in any stream

·        Fresher are welcome or 1-3 years of experience in Luxury domain is plus

·        CTC Offer : between 2.5 LPA to 3.5 LPA

·        Immediate joiner

• Understand the business requirements and prepare the requirements documents
• Conduct knowledge transfer sessions with the development team
• Will be responsible for creating user stories and test cases
• Perform Software testing, GUI, Functional Testing, and Usability testing
• Work closely with the development and QA teams to ensure that the right product goes out to the customers

Requirements

• Excellent Communication
• 2+ Years of experience
• Should be able to conceptualize ideas and propose solutions to customers
• Should have experience creating wireframes
• Good in documentation
• Good understanding of SDLC
• worked on multiple systems

The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us).

On the SUPPORT side, you’ll be doing things like… (80% of your day)

• Helping customers and potential customers on LIVE Chat (we use Intercom)
• Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?")
• Manage customer success pipeline (we use Hubspot)
• Relaying bugs to our development team to get taken care of (we use Jira)
• Creating user stories around customers wants, needs, issues (Asana)
• Using Stripe to process payments, refunds, and all things billing
• Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
• Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things.
• Create videos and animated gif's that show people how to DO things (people love walk-throughs)

On the SUCCESS side, here are some things that you’ll be doing… (30% of your day)

• Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly
• Create surveys and google forms to gain feedback from current customers
• Reach out to “likely to churn” customers to help them get value from Salesmsg
• Engage with canceling customers and design a system for tracking for later followup.
• Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have.
• Onboard new customers