Engineering Manager

Role: Powertrain Diagnostics Engineer 

Location: Bengaluru 

Experience: 3-5 years 

About company: 

Requisimus is an IT consulting and service organization headquartered in Germany. With over 25 years of expertise and global presence, we are committed to customer excellence and focused in addressing niche areas of product engineering, process consulting and software development in automotive, railways, production automation, data management and business IT domains. Requisimus, India incubated since 2023, is focused to provided consulting and services for embedded product development and software solutions. 

Job Summary: 

The Powertrain Diagnostic Trouble Codes (DTC) Specialist having responsibilities for developing and managing the diagnostic trouble codes for powertrain systems. This role involves collaboration with cross-functional teams to ensure on-time delivery of diagnostic solutions that meet quality and regulatory standards. 

Key Responsibilities: 

• DTC Development and Management: 
• Experience in Diagnostics and Fault Management 
• Developing powertrain diagnostic strategies and DTCs, understanding of DTC Structure. 
• Ensure that diagnostic systems meet OBD I and II (On-Board Diagnostics) standards. 
• Maintain and update the DTC related Documents as new systems are developed and existing 
• systems are modified. 
• Knowledge of ISO14229. 
• Experienced programming with C/C++ 

Collaboration and Communication with Testing and Validation Team: 

• Working closely with the validation and vehicle testing teams for resolving reported issues to improve overall vehicle performance. 
• Based on testing & validate feedback: Analyzing, Diagnosing, Debugging and troubleshooting reported software issues, providing effective solutions. 
• Coordinate with software developers to ensure seamless operation and accurate reporting of DTCs. 
• Perform root cause analysis for diagnostic emissions and drivability cases. 

Documentation and Reporting: 

• Prepare comprehensive documentation for diagnostic algorithms and code functionalities. 
• Report on the performance and accuracy of diagnostic systems 

Support and Training: 

• Provide technical support to internal teams and external customers regarding diagnostic 
• systems. 
• Develop training materials and conduct training sessions 

Position: Content Writer

Experience Level: 1 Year

Key Responsibilities:

• Content Creation: Develop high-quality written content for blogs, websites, social media, email newsletters, and marketing materials.
• Research: Conduct thorough research on industry-related topics to generate relevant and engaging content.
• SEO Optimization: Incorporate relevant SEO keywords and practices to improve content visibility and ranking.
• Editing & Proofreading: Review content for clarity, grammar, punctuation, and style before publication.
• Collaboration: Work closely with marketing, design, and other teams to ensure consistency in messaging and content strategy.
• Content Management: Maintain and update content on various platforms, including websites and blogs.
• Audience Engagement: Write content that resonates with the target audience, driving engagement and increasing brand visibility.

Required Skills & Qualifications:

• Experience: Minimum 1 year of experience in content writing, copywriting, or a similar role.
• Writing Skills: Strong command of English with excellent grammar, punctuation, and attention to detail.
• Research Skills: Ability to conduct thorough research and present accurate, well-informed content.
• SEO Knowledge: Familiarity with SEO principles and how to incorporate them into content writing.
• Time Management: Ability to manage multiple projects and meet tight deadlines.
• Creativity: Strong storytelling skills with the ability to craft engaging, compelling narratives.
• Tech-Savvy: Proficiency in content management systems (CMS), Google Docs, Microsoft Office, and basic understanding of social media platforms.

Preferred Qualifications:

• Experience with content marketing and content strategy.
• Knowledge of industry-specific trends.
• Basic understanding of graphic design or multimedia content (optional but a plus).

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or a relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai