Engineering Manager

Strong Engineering Manager / Lead Profiles

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Mandatory (Experience 1) – Must have minimum 8+ years of overall Software Engineering / Development experience with a strong IC foundation.

3

Mandatory (Experience 2) – Must have 2+ years of formal Engineering Manager experience with direct people-management responsibility (informal Senior Engineer / Tech Lead experience managing a team does not count)

4

Mandatory (Experience 3) – Must have directly managed 4–6+ engineers, including 1:1s, performance management, growth plans, promotions, mentoring, and team development.

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Mandatory (Experience 4) – Must own technical direction and delivery for an engineering team/pod, including architecture, system design, code/PR reviews, execution planning, and engineering quality.

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Mandatory (Experience 5) – Must have strong backend/software engineering experience with hands-on technical depth in building APIs, services, integrations, and scalable systems; specific language/framework can vary.

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Mandatory (Experience 6) – Must have experience owning production operations, including on-call, incident management, debugging, and postmortems for their area.

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Mandatory (Experience 7) – Must have experience driving cross-functional alignment with Product and Design and translating ambiguous business/product requirements into scalable technical solutions.

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Mandatory (Company) – Must be from a Product Company / Startup, particularly B2B SaaS, Fintech, Payments, or similar technology product environments. (Refer Target Company List)

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Mandatory (Role Fit) – Role is 80% people/team management and 20% technical/IC involvement;

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Preferred (Education) - Tier 1 engineering college

Job Description

Position Title: Java Technical Lead

Position Type: Full Time, Permanent

Department: Research and Development

Reports to: R&D Manager, Indian Development Centre.

Company Background:

-CGLIA is a software development company building highly available, highly secure, cloud-based enterprise software products that helps speed the research process resulting in new drugs, new devices, and new treatments to improve the health and wellbeing of world population.

- At CGLIA, our work shows our dedication and passion for innovative quality software products that are intuitive and easy to use and exceeds every aspect of customer expectations.

- CGLIA, is the place that develops world-class professionals who would like to be innovative, creative, learn continuously, and build a solid foundation to build products that are special and delight the customer.

Job Summary:

As a Technical Manager, you will be providing the guidance to all the team members in designing, implementing and delivering the technical solutions.

Also, responsible to maintaining the existing product line with high quality and timely deliverables by working closely with product teams.

In this role, you will be hiring the new development staff, oversee each aspect of the development process, and act as a liaison between development team and upper management. Also ensures that team is fully trained and able to perform their jobs.

Should possess strong leadership skills and ability to resolve the challenges quickly.

Responsibilities:

• Participate and contribute to project planning and effort estimation.
• Demonstrate exceptional requirements gathering skills and support requirement gathering sessions.
• Contribute to technical design of business solutions.
• Support leadership team in development RFP’s and service offerings.
• Review and analyse relevant documentation to ensure the understanding of an organization function and capabilities.
• Conduct relevant research to increase understanding in support of developing comprehensive solutions.
• Comply with all the relevant policies and procedures and complete all the documents that are required.
• Conducting performance reviews, handling the employee complaints
• Willing to undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the organization.

Qualifications: (Education, Experience, Skills and Knowledge)

• Bachelor’s Degree in Computer Science or Information Technology or any equivalent degree.
• At least 8 plus years of hands on experience in developing cloud-based software along with 2 plus years of Management experience.
• Expertise with more than one of the Software Development Methodologies.
• Expertise in designing and developing cloud based high available distributed applications and must have extensive experience in object-oriented design.
• Strong hands on experience in using Java, Hibernate, Spring technology stack (Spring MVC, Spring Data, Spring Cloud, Spring Batch, Spring security etc.) along with open source technologies.
• Experience building web and mobile applications using frontend technologies Angular (Angular 1/Angular 2), Bootstrap, Material Design, UX/UI, JavaScript, HTML5, and CSS.
• Demonstrated Experience on databases like MySQL, MS SQL, PostgreSQL, and Oracle.
• An understanding on handling of large data sources. (Desirable)
• Expertise on the Code Static Analyzer tools like SonarQube, PMD and, DevOps Tools.
• Expertise in using any Unit testing Frameworks like Junit.
• Knowledge in Security related to Web Applications and mobile applications. and other open source and commercial tools.
• Demonstrable and substantial experience in leading and managing teams of software developers.
• Impeccable written English skills, and Oral communication skills along with outstanding interpersonal skills.
• Results-oriented, detail-oriented, and well organized.

Technical Manager: Requires sufficient Managerial Skills and sufficient technical skills.

Main function has to be focused on people. He or She can and should learn new things in technology, that is required for the role.

ROLE SUMMARY:

In this role, you will be responsible for supporting people, technical processes, and engineering execution to ensure projects are delivered as per scope, budget, and timelines.

This role includes developing detailed project plans and comprehensive technical documentation, managing project Engineers and their availability, measuring engineering performance, tracking progress, and communicating project status to clients and internal stakeholders. You will work directly with Solutions Architects, Tech Leads, and Engineering teams to evaluate technical trade-offs, drive system design feasibility, and unblock engineering bottlenecks.

You will be a reliable and crucial team member who can anticipate client needs and translate complex technical requirements into actionable project milestones.

As a Technical Project Manager, you will be the point of contact for all stakeholders from initiation to closure and will be responsible for leading the technical delivery team to achieve project objectives. You will work towards balancing technical constraints, technical debt, and Engineer availability on the project. You will report project status to client and internal stakeholders, escalate technical and operational issues as needed, and perform risk management to identify and mitigate architectural and delivery risks while maintaining strong advocacy within your spheres of influence.

QUALIFICATIONS:

Technical Project Manager with 7+ years experience: Including minimum 3 years of IT (Mobile/Web) project management experience and a prior background as a Software Engineer, Tech Lead, or Developer.

Strong expertise in Agile methodologies (Scrum/Kanban).

Must have handled end-to-end SDLC projects as a Technical Project Manager or Scrum Master.

WHAT WILL YOU NEED TO BE SUCCESSFUL IN THIS ROLE?

Handle a portfolio of technical projects and clients in parallel and across geographies.

Develop an execution plan for projects, release schedules, CI/CD milestones, and team allocation.

Partner with technical leads to review high-level system designs, break down complex requirements into epics and user stories, and challenge technical estimates effectively.

Maintain strong relationships with product delivery, engineering leads, sales teams, clients, and account managers.

Expertise in project estimation, planning, tracking, scope control, technical risk and issues management, as well as engineering status reporting.

GOOD TO HAVE:

Hands-on or architecture exposure to.NET/Java/AWS/Azure or microservices architectures.

PMP / PMI-ACP / CSM (Certified ScrumMaster) certification.

Jira/Confluence project management tools expertise, Git workflows, and strong working knowledge of Microsoft Office.

COMPETENCIES:

Strong commitment to professional client service and engineering excellence.

Excellent communication (written, verbal, and presentation), persuasive, and negotiating skills—with the ability to bridge technical and non-technical stakeholders.

Encourage, motivate, and mentor team members on agile practices and technical ownership.

Proactive can-do and technical problem-solving approach to the job.

Regards

Strong Technical Project Manager Profile with hands-on delivery ownership and technical depth

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Mandatory (Experience 1): Must have 8+ years of experience, including 4+ years leading cross-functional software product delivery across multiple medium-sized companies

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Mandatory (Experience 2): Must have proven experience delivering software projects from concept through production in a service-delivery environment within a mid-sized organisation.

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Mandatory (Experience 3): Must have strong experience with Agile/Scrum, estimation techniques, release planning, and end-to-end project execution — including release readiness, production rollouts, rollback planning, hypercare, and customer acceptance.

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Mandatory (Experience 4): Must have experience managing multiple workstreams, cross-team dependencies, and stakeholders in fast-paced environments, and building/managing project teams from initiation to delivery.

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Mandatory (Experience 5): Must have experience with integrations (REST APIs, IdP, payment gateways, CRM, ERP, POS) and familiarity with CI/CD, cloud (AWS/Azure/GCP), and the deployment lifecycle

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Mandatory (Experience 6): Must have experience working with global customers (US/EU) in a customer-facing delivery role, with international exposure.

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Mandatory (Tech skill 1): Must have a high-level understanding of backend systems, REST APIs, and microservices architecture (Node.js exposure preferred), plus system design principles (scalability, reliability, fault tolerance, performance).

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Mandatory (Tech skill 2): Must be able to participate in architecture discussions, review technical proposals, evaluate trade-offs, and constructively challenge engineering decisions.

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Mandatory (AI): Must have experience using AI tools (e.g. Claude, GitHub Copilot) to improve delivery productivity.

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Mandatory (Communication): Must have excellent written and verbal communication with engineering teams, business stakeholders, customers, and leadership.

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Mandatory (Company): Must come from a mid-level service company.

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Mandatory (Certification): Must have PMP and/or CSM certification.

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Mandatory (Education): Must have a BE/MS in Computer Science or a related field

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Preferred (Background): Development background earlier in career (QA / mobile / web developer who moved into TPM); ability to create SRS/RFP; business-analysis capability.

Key Responsibilities:

Team Leadership and Management:

• Lead, mentor, and manage a team of backend developers, fostering a culture of collaboration, innovation, and technical excellence.
• Promote a shared vision for the team, ensuring alignment with business goals and organizational objectives.
• Conduct performance reviews, provide constructive feedback, and create opportunities for team members’ professional growth.
• Drive cross-functional collaboration between development teams, designers, and product managers to deliver seamless and high-quality software.

Technical Strategy and Execution:

• Define and drive architectural decisions for both backend and frontend systems,ensuring scalability, reliability, and performance.
• Advocate and implement best practices in software development, including coding standards, test-driven development (TDD), and peer code reviews.
• Encourage the adoption of Large Language Models (LLMs) and AI-driven tools to optimize development and testing workflows.
• Provide technical direction on backend development using modern frameworks and languages, as well as frontend development using React, Angular, or Svelte.

Process and Quality Management:

• Ensure robust integration between backend APIs and frontend systems for seamless user experiences.
• Establish and enforce coding, testing, and deployment standards for both backend and frontend teams.
• Implement and optimize automated testing frameworks for backend and UI layers to ensure comprehensive coverage.
• Monitor system performance and application stability, proactively identifying and mitigating risks.
• Establish CI/CD pipelines and DevOps best practices for efficient and reliable delivery cycles.

Stakeholder Collaboration:

• Act as a bridge between engineering teams, business stakeholders, and leadership, ensuring effective communication and alignment.
• Translate complex business requirements into actionable technical solutions and guide teams through their implementation.
• Provide regular updates on progress, challenges, and innovations to stakeholders.

Innovation and Exploration:

• Stay updated on advancements in Large Language Models (LLMs) and integrate them into development and quality assurance workflows where applicable.
• Encourage the exploration of cutting-edge technologies, tools, and frameworks for both backend and frontend development.
• Champion the use of AI and machine learning tools for performance optimization, automated testing, and enhanced developer productivity.

Skills & Qualifications:

Must-Have Skills:

• Proven experience as an Engineering Manager or similar leadership role.
• Strong technical background in backend technologies (e.g., Java, Spring Framework).
• Deep understanding of RESTful API design, microservices architecture.
• Hands-on experience with containerization and orchestration tools like Docker.
• Solid knowledge of Agile methodologies, TDD, and CI/CD pipelines.
• Excellent leadership, communication, and problem-solving skills.
• Expertise in integrating Large Language Models (LLMs) and AI-powered tools into development workflows.

Nice-to-Have Skills:

• Experience with cloud platforms like AWS, GCP, or Azure.
• Knowledge of automated testing frameworks for both backend (e.g., JUnit, Postman) and frontend (e.g., Playwright).
• Understanding of DevOps practices and infrastructure-as-code tools like Terraform.
• Exposure to AI/ML frameworks and libraries for enhancing application features and team efficiency.

Technical Project Manager.

Run delivery for 15–25 backend, frontend, and AI engineers building construction

tech and CAD drawing-automation software — with structural engineers on one

side of you and the codebase on the other.

FULL-TIME

MANAGER · 7+ YRS

Engineering — Delivery & Program Management

TEAM YOU’LL RUN

15–25 engineers · Backend · Frontend · AI

LOCATION

India

EXPERIENCE

6–7 yrs min · 4+ yrs managing engineers

WORK MODE 

Hybrid

DOMAIN

ENGAGEMENT

AEC · CAD / BIM automation · Multi-tenant SaaS

About BuildTwin

BuildTwin is a multi-tenant SaaS platform that runs the day-to-day operations of construction

and infrastructure companies — their workforce, projects, commercials, and documents — on a

single system. Alongside it we build an AI drawing-automation platform that turns structured

element data into production-ready technical drawings and exports them to PDF and DXF.

Both products are built by a small, senior engineering group in India: backend engineers on an

AWS serverless platform, frontend engineers on Angular and React, and AI engineers working

on drawing generation and data extraction. Sitting next to them — not in another building, not

in another timezone — are the structural and detailing engineers who define what a correct

drawing actually is.

That adjacency is our biggest advantage and our hardest coordination problem. This role exists

to make it work.

 Role overview

We are hiring one Technical Project Manager to own delivery across our engineering teams in

Bengaluru. You will run 15–25 engineers across backend, frontend, and AI workstreams, and

you will be the person who turns requirements originating with our structural and detailing

engineers into scoped, sequenced, shipped software.

This is a technical role. You will not be handed a groomed backlog and asked to move cards

across it. You will sit in the design discussion and have a view on how and when — you will

push back on an approach that will not scale, ask why a trade-off was made, and know the

difference between a two-day change and a two-sprint one. You are not expected to write

production code. You are expected to read it, understand the system, and never be the least

informed person in a technical conversation you are chairing.

The centre of gravity of this job is the floor, not the calendar. Most of your day is

spent with the people building and the people specifying — closing the gap between what a

domain expert means and what an engineer can implement deterministically. Status

reporting is a by-product of doing that well, not the job itself.

What you’ll own.

 Delivery ownership

Own the end-to-end delivery plan for every active workstream — scope, sequence,

dependencies, capacity, and dates that actually hold.

Break large, ambiguous product intent into engineering-sized increments with explicit

acceptance criteria, agreed with the people who will build them.

Run the operating cadence: planning, standups, refinement, demos, and retrospectives that

change something the following week.

Maintain one honest view of status — on track, at risk, slipped, and why — visible to the

founders and to the team at the same time.

Manage cross-team dependencies between backend, frontend, AI, and drawing-automation

workstreams so no team idles waiting on another.

Surface risk early, quantify it, and arrive with options — never an escalation without a

proposal.

Protect the team from thrash: absorb changing priorities, re-plan properly, and say no or not

now when a plan cannot take more.

Drive releases to genuinely done — QA, UAT with domain experts, documentation, and post

release verification included.

Own and improve the delivery metrics that matter: cycle time, predictability of committed

scope, defect escape rate, and rework.

Run the release calendar across two products so neither becomes the permanent second

priority.

Technical partnership

Participate substantively in technical discussions on design, sequencing, and trade-offs —

and hold your own with senior engineers.

Understand the architecture well enough to reason about blast radius: what a schema

change touches, why a migration is risky, why an API contract must be agreed before two

teams start.

Challenge estimates that look wrong in either direction, and recognise when an estimate is

uncertain because the problem is still unclear.

Translate technical constraints into decisions leadership can act on, and business constraints

into direction engineers can act on.

Keep testing, observability, and debt-reduction work on the plan instead of losing to features

every single quarter.

Insist that decisions get written down — architecture choices, drawing rules, API contracts,

and the reasoning behind each.

Stay close to the artefacts: read the tickets, the design docs, the PR titles, and the incident

write-ups.

Chair technical discussions where the outcome is a decision with an owner and a date, not a

longer discussion.

About the role

You will be a pivotal member of the leadership team, responsible for driving the company's product and platform strategy while overseeing engineering excellence across AI, data, platform, DevOps and infrastructure. This is a mission-critical role for an engineering leader who is both strategic and hands-on, and who can build scalable technologies for global enterprise clients in a fast-paced innovation ecosystem.

Reports to: CEO · Location: Bengaluru, India — hybrid, 3 days a week in office

What you will do

Technology & product leadership

• Define and drive the technology vision, architecture and long-term platform roadmap.
• Oversee the architecture, design and delivery of highly scalable enterprise systems.
• Ensure engineering excellence, velocity and reliability across the product lifecycle.

Engineering & platform management

• Lead platform engineering, product technology, DevOps, infrastructure and Quality Engineering.
• Build robust cloud-native systems using the Azure, AWS and GCP ecosystems.
• Oversee operational effectiveness, including uptime, production reliability and cost optimisation.

Innovation & AI strategy

• Spearhead Mission AI by developing scalable, production-grade AI/ML and GenAI capabilities.
• Own the GenAI/LLM solutions architecture.
• Core specialisation in AI agents and autonomous workflows, data extraction and intelligent automation.
• Direct hands-on architectural oversight of large language models, applied AI and multi-layered deep learning products.
• Extensive expertise in building intelligent document automation systems — similar in complexity to patent parsing, legal workflow automation and structured decision intelligence tools.

Technical leadership

• A proven track record overseeing product architecture, tech strategy and cross-functional engineering execution across core full-stack and AI platforms.
• Collaborate with executive leadership on business strategy, client requirements and product delivery.
• Build, mentor and scale high-performing engineering teams with a growth mindset.
• Establish a strong technology culture grounded in ownership, innovation and continuous learning.

What success looks like

• Mission AI: build a world-class AI system leveraging GenAI, ML and enterprise-grade data engineering.
• Hyper-scaling: architect and scale the platform to match global industry leaders in the IP space.
• Culture building: develop a strong engineering organisation with high ownership, performance and innovation DNA.

Qualifications & experience

• Preferably under 15 years of enterprise software engineering experience across B2B SaaS or technology-first companies; fewer is fine for an exceptional engineer.
• A proven track record of taking early-stage AI/ML prototypes and scaling them into robust enterprise SaaS platforms featuring multi-agent orchestration, complex workflows and decision intelligence.
• Experienced in building and mentoring agile, lean startup teams of full-stack and machine learning engineers from the ground up.
• Proven leadership in defining and executing technology strategy and platform roadmaps.
• Extensive cloud-native engineering experience with Azure, AWS and GCP.

Technical expertise

• Strong full-stack engineering background (Java, Python, JavaScript frameworks).
• Expertise with JS frameworks such as React, Angular and Node.js.
• Experience building and scaling distributed systems and microservices.
• Strong knowledge of databases (SQL, NoSQL), data modelling and unstructured data management.
• Strong understanding of Agile methodologies and tools (Atlassian, Git, CI/CD pipelines).

Behavioural & leadership competencies

• Product and delivery management expertise, end to end, including delivery and customer support.
• Excellent communication, with the ability to influence executive stakeholders.
• High technical proficiency combined with strong business acumen.
• Strong analytical and decision-making skills.

GEMBA CONCEPTS · TECHNOLOGY DIVISION

 · JOB DESCRIPTION

Technical Delivery Manager – Services LOCATION Bengaluru (Hybrid) ABOUT GEMBA CONCEPTS EXPERIENCE 5–8 years REPORTS TO Chief Technology Officer TYPE Full-time Gemba Concepts helps manufacturers and enterprises improve how their operations run. Our technology division builds and runs Gemba Connect, a suite of enterprise SaaS products spanning warehouse management, logistics, ERP, and applied AI/ML, deployed across 30+ active client accounts in manufacturing, pharma, FMCG and retail.

ABOUT THE ROLE

We're looking for a technical leader to own Gemba's services business end to end: delivery, people, commercials and reporting. You'll run every client implementation and custom development engagement, build and manage the team that delivers them, and be the single point of accountability to clients and leadership for how services perform. You've written production Java code, can read a Spring Boot service and a SQL execution plan, and have since hired, reviewed and led delivery teams. The product roadmap stays with product leadership; everything we deliver to clients runs through you.

WHAT YOU'LL OWN Services business ownership

• Own the health of the services portfolio: delivery, client satisfaction, billing milestones and account growth.

• Run post-sale SOW execution. Ensure milestones are hit and billed on time, and follow up with finance and clients on receivables.

• Grow accounts by converting change requests and enhancements into scoped, priced, billable work.

• Track effort, utilisation and margin by account; act when an engagement turns unprofitable. Delivery

• Run multiple concurrent client implementations, owning scope, timeline, cost and quality.

• Plan and run sprints with Tech Leads: grooming, estimation, capacity planning, reviews and retros.

• Own go-lives (UAT, cutover, data migration, hypercare) and post-go-live support SLAs.

• Maintain RAID logs and delivery dashboards; flag risk early, with a proposed fix. Requirements and change control

• Be the single intake point between consulting teams, clients and engineering; convert requirements into user stories with testable acceptance criteria.

• Baseline scope and run a formal change-request process. Every change is priced in effort, cost and date before it's accepted.

• Make sure what's agreed is documented before it's built. People and hiring • Plan services headcount against the delivery pipeline and run hiring end to end (role definition, interviews, closing) at a high bar.

• Run goal-setting, regular 1:1s and performance reviews for the services team; give input on promotions, compensation and performance plans.

• Grow Tech Leads and senior engineers into people who can own accounts independently.

• Own team retention and morale. Know who's at risk before they resign. Gemba Concepts · Technology Division Page 1GEMBA CONCEPTS · TECHNICAL DELIVERY MANAGER – SERVICES Reporting

• Publish monthly services MIS to leadership: revenue billed, collections, on-time delivery, SLA adherence, utilisation, hiring and attrition.

• Contribute the services section to quarterly board reporting.

• Run monthly or quarterly business reviews with key client stakeholders. Technical oversight

• Work with Tech Leads on design reviews, integrations (ERP, WMS, third-party systems) and non-functional requirements.

• Lead incident triage and root-cause reviews on client escalations; track corrective actions to closure.

• Coordinate with DevOps on environments, CI/CD and release windows.

• Uphold security and compliance controls (e.g., SOC 2) across delivery. Improving how we deliver

• Drive adoption of AI-assisted development and testing tools, and measure whether they actually raise throughput per engineer.

• Tighten estimation accuracy, definition of done and release discipline across the services team. MUST-HAVES

• 5–8 years in software, including 2+ years as a hands-on Java developer and 2+ years in delivery or project management.

• 1+ year leading a team of 5+ directly, including hiring and performance reviews.

• Strong working knowledge of Java and Spring Boot. You can review a PR, understand how a service is structured, and challenge an estimate.

• Solid SQL: schema design, writing and debugging queries, and understanding of indexing, transactions and production issues such as slow queries and connection pool exhaustion (SQL Server/Azure SQL, PostgreSQL or MySQL).

• Hands-on exposure to cloud platforms (Azure preferred, AWS/GCP acceptable).

• Working experience with the commercial side of client engagements: SOWs, milestone billing and change orders. Margin tracking is a plus.

• Track record of delivering enterprise B2B software to external clients across multiple parallel engagements.

• Proficiency with Jira or Azure DevOps, Confluence and Git-based workflows.

• Clear communication. You can present to a client CXO, write a board-ready MIS, and give an engineer hard feedback. GOOD TO HAVE

• Domain experience in manufacturing, supply chain, warehousing, logistics or ERP.

• Background in an IT services firm or the services arm of a product company.

• Familiarity with microservices, REST API design and message queues.

• Experience delivering AI/ML features.

• Exposure to SOC 2 or ISO 27001 audits.

• Certifications (PMP, CSM, PMI-ACP) are welcome but won't substitute for a delivery and team-building track record. WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 6 MONTHS

• 85%+ of implementations go live on the committed date.

• Billing milestones are invoiced on time, and receivables ageing is visibly down. • Every active account has baselined scope, a live RAID log and a change log.

• Services hiring is on plan, with near-zero regretted attrition.

• Leadership gets a monthly services MIS without having to chase it. WHO YOU'LL WORK WITH The services delivery team (engineers, Tech Leads, BAs, QA), product squads, DevOps, consulting teams, finance and client stakeholders.

WHY JOIN Own a real business line with direct access to leadership. Build the team and operating model your way. Work on enterprise products in active growth, including applied AI.

We are looking for a hands-on Engineering Lead who can own backend engineering, DevOps, and delivery management.

This is not a coordination-only role. You will contribute technically while establishing the processes, accountability, and

operating rhythm needed for predictable delivery. You will manage multiple engineers and effectively use AI coding

agents and automation tools to improve the team's output without compromising quality.

Key Responsibilities

• Own the architecture, development, deployment, and reliability of our backend systems.

• Lead engineers through clear goals, task breakdowns, ownership, reviews, and regular feedback.

• Establish a process-oriented delivery system covering planning, estimation, execution, testing, release, and

retrospectives.

• Translate product requirements into technical plans, milestones, dependencies, and measurable deliverables.

• Track execution proactively, identify delivery risks early, and communicate status clearly.

• Remain hands-on with critical development, debugging, architecture, code reviews, and production issues.

• Own CI/CD, infrastructure, observability, deployment practices, and operational readiness.

• Improve engineering quality through coding standards, automated testing, documentation, and review processes.

• Delegate work effectively across team members according to their strengths and development needs.

• Use AI coding agents and engineering automation to parallelise suitable work, while reviewing and validating all

outputs.

• Build a culture of accountability in which work has clear owners, acceptance criteria, deadlines, and definitions of

done.

• Collaborate closely with product and business stakeholders to balance speed, scope, quality, and technical debt.

What We Are Looking For

• 4+ years of backend engineering experience.

• At least 2 years of experience leading or managing an engineering team.

• Strong hands-on backend development experience with modern backend technologies and frameworks.

• Practical experience with cloud infrastructure, DevOps, CI/CD, containers, monitoring, and production operations.

• Experience working in a mature, process-oriented engineering environment.

• Demonstrated ability to improve delivery predictability and engineering throughput.

• Strong understanding of agile planning, estimation, sprint execution, incident management, and retrospectives.

• Ability to manage multiple people and concurrent streams of work.• Experience reviewing architecture, pull requests, test plans, and production-readiness requirements.

• Strong written and verbal communication skills.

• Ability to give direct, constructive feedback and hold team members accountable.

• Sound judgement about when to build, delegate, automate, or reduce scope.

AI-Assisted Engineering

The ideal candidate should be comfortable incorporating AI into the software-development lifecycle. This includes:

• Breaking work into tasks that can be delegated safely to coding agents.

• Running multiple human and agent-led workstreams concurrently.

• Providing agents with clear context, constraints, and acceptance criteria.

• Reviewing generated code for correctness, security, maintainability, and architectural fit.

• Using automation to accelerate testing, documentation, refactoring, and operational workflows.

• Measuring whether AI tooling produces genuine delivery improvements.

We do not expect blind reliance on generated output. The Engineering Lead remains accountable for the quality and

correctness of everything shipped by the team.

Success in the First 90 Days

• Understand the existing architecture, infrastructure, team capabilities, and delivery bottlenecks.

• Take ownership of backend and DevOps execution.

• Introduce a consistent planning, tracking, review, and release cadence.

• Establish visibility into ownership, progress, dependencies, and delivery risks.

• Improve CI/CD, testing, monitoring, and production-readiness practices.

• Create an effective delegation model across engineers and AI agents.

• Deliver at least one meaningful product or platform milestone predictably from planning through production.

Nice to Have

• Experience scaling an early-stage or growing engineering team.

• Experience hiring, mentoring, and performance-managing engineers.

• Experience with infrastructure as code, security practices, and cloud-cost optimisation.

• Experience managing migrations, reliability improvements, or legacy-system modernisation.

• Previous experience introducing AI-assisted development workflows into an engineering team.

About the Role

Pendo is looking for a Staff Software Engineer to lead teams building core product capabilities across Analytics, Guides, and Platform services. These are the systems that power how hundreds of millions of end users experience the software.

In this role, you will drive execution against business objectives, direct complex initiatives from kickoff through delivery, and build a team that operates with clarity and focus. You will set clear expectations, delegate effectively, and partner closely with product, design, and senior engineering leadership to keep teams aligned and moving. You default toward action, push teams to deliver value daily, and actively use AI tools as part of how you work.

If you're energized by directing high-impact teams, developing strong engineers, and building a culture where craft and velocity coexist, this role is a great fit.

What You'll Do

Team Leadership & Hiring

• Create an environment where engineers are encouraged to take risks, experiment, and challenge the status quo.
• Lead, mentor, and grow a team of engineers through clear expectations, coaching, and timely feedback.
• Own hiring end-to-end, partnering with recruiting to attract and close top engineering talent.
• Build an inclusive, high-performing team culture grounded in ownership, accountability, and continuous improvement.

Delivery & Execution

• Maintain a high bar for velocity, predictability, and quality.
• Own team execution against product and engineering goals.
• Partner with Product and Design to define roadmaps, scope work, and deliver high-quality outcomes.
• Identify and remove blockers, manage risks, and ensure strong planning and prioritization.

Cross-Functional Collaboration

• Work closely with product, design, infrastructure, and other engineering teams to deliver cohesive customer experiences.
• Align team priorities with broader organizational goals and strategy.

Operational Excellence

• Drive improvements in system reliability, performance, and scalability.
• Establish strong practices around monitoring, incident response, and continuous improvement.

What We're Looking For

• 8+ years of experience in software engineering.
• 3+ years of experience managing and growing engineering teams.
• Proven track record of hiring and building high-performing teams.
• Experience delivering complex, cross-functional initiatives in a product-driven environment.
• Strong technical foundation in backend, distributed systems, or full-stack development.
• Proven ability to lead teams through ambiguity and change while maintaining execution.
• Actively uses AI tools in day-to-day work and helps drive adoption across teams.
• Strong communication, organizational, and stakeholder management skills.

Nice to Have

• Experience working on analytics products, user-facing SaaS platforms, or data-intensive systems.
• Experience managing teams across both frontend and backend domains.
• Familiarity with modern cloud environments and scalable architectures.
• Experience working in distributed teams across multiple time zones.