Engineering Manager

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job description

Day-to-day responsibilities include:

1. Understanding the product offerings and managing new deliverables

2. Working on product planning and its complete roadmap, including UI/UX

3. Collaborating with FynTune's stakeholders, including both the management and their clients who utilize FynTune's technology solutions, such as insurance companies, aggregators, and financial enterprises, to plan projects effectively

4. Working along with the QA team on product logic and product validations

5. Working along with the technology team on product development

6. Working with the project team & supporting them on product deliveries

7. Coordinating with stakeholders (internal & external) for the smooth delivery of the overall project

8. Understanding the requirements of clients on the project front and getting the deliveries from FynTune's technology and product team

Who can apply

Only those candidates can apply who:

1. are available for fulltime (in-office)

2. who are graduates and freshers.

3. Should have relevant skills and interests.

Role: Product Manager

Industry Type: IT Services & Consulting

Department: Product Management

Employment Type: Full Time, Permanent

Role Category: Product Management - Technology

Education

UG: Any Graduate

• Produce well-researched content for publication online and in print
• Organize writing schedules to complete drafts of content or finished projects within deadlines
• Utilize industry best practices and familiarity with the organization's mission to inspire ideas and content
• Communicate and cooperate with a writing team, including a content manager, editors, and web publishers
• Follow an editorial calendar, collaborating with other members of the content production team to ensure timely delivery of materials
• Develop related content for multiple platforms, such as websites, email marketing, product descriptions, videos, and blogs
• Monitor and analyze the performance of key performance indicators (KPIs) to offer suggestions for improvement
• Use search engine optimization (SEO) strategies in writing to maximize the online visibility of a website in search results

• Proven record of excellent writing demonstrated in a professional portfolio
• Impeccable grasp of the English language, including idioms and current trends in slang and expressions
• Ability to work independently with little or no daily supervision
• Strong interpersonal skills and willingness to communicate with clients, colleagues, and management
• Ability to work on multiple projects with different objectives simultaneously
• Strict adherence to the style guides of each company and their policies for publication
• Good time management skills, including prioritizing, scheduling, and adapting as necessary
• Proficiency with computers, especially writing programs, such as Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint
• Familiarity with each client's requirements and the company's brand image, products, and services

At Prolifics, we are currently implementing multiple solutions on Tosca Automation and we are looking to hire talented Tosca Engineer for our development center in India. This position would be based out of location and is a permanent position.

If you are looking for a high growth company with rock-solid stability, if you thrive in the energetic atmosphere of high profile projects, we want to talk to you today! Let’s connect and explore possibilities of having you onboard the Prolifics team!

Role & Responsibilities-

Job Title: Tosca Engineer

Primary skills: TOSCA

Location: HYD

Educational Qualification: B.Tech/BE/M.Tech/MCA/M.Sc

• VB scripting related triaging which is used by TOSCA
• Hands on experience related to TOSCA connection with other Applications
• Hands on exp of desktop applications automations using TOSCA.
• AS1, AS2, certifications in Tosca.

  Write and post technical job descriptions 

  Parse specialized skills and qualifications to screen IT resumes 

  Perform pre-screening calls to analyze applicants’ abilities 

  Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions) 

  Coordinate with IT team leaders to forecast department goals and hiring needs 

  Craft and send personalized recruiting emails with current job openings to passive candidates 

  Participate in tech conferences and meetups to network with IT professionals 

  Compose job offer letters 

  Onboard new hires  

Skills

strong communication and presentation skills

• the ability to influence and negotiate with others
• commercial awareness
• the ability to think creatively and strategically
• organisational skills
• self-motivation and the ability to be motivated by targets
• resilience
• basic IT skills.

FRONTEND ENGINEER

Nimbly is looking for an experienced frontend engineer with a passion for building quality user-facing applications. Join our growing engineering team and help build software that companies love!

What you will do here

• Develop user-facing features for our Mobile and Web applications
• Write reusable code and cover it with comprehensive unit tests and integration tests
• Optimize application design and code for performance and scalability
• Maintain build, test, and deployment automation pipelines
• Review technical feasibility of product features and UX designs and provide feedback
• Analyze product feature requirements with the team and decompose them into small, shippable units of work
• Collaborate cross-team with designers and back-end developers
• Transform design mockups and wireframes into code
• Share your knowledge and build best practices with team members

Frontend Engineer Requirements

• Bachelor’s degree in Computer Science or related field or equivalent work experience
• At least 3-6 years experience developing with ReactJS, ReactNative, preferably with TypeScript
• Excellent analytical skills and a keen eye for detail
• A deep knowledge of various software testing techniques and experience with test automation
• Excellent written and spoken communication skills
• Good organizational skills and a detail-oriented mindset

Our tech stack

We built our web application with ReactJS and our mobile apps with ReactNative, using Redux for front-end state management. Everything is written in TypeScript to take advantage of static typing and the preferred language semantics. We’re using Git (BitBucket) for source control and automated pipelines. Our designers use Figma for wireframing and mockups. We deploy to Google Cloud and use a combination of Google Cloud Functions, App Engine, Firebase, and MongoDB for our back-end.

What we’re looking for

As an ideal candidate, you have substantial previous experience with most of our tech stack and are a highly productive individual with excellent communication skills. You enjoy participating in all aspects of software development from requirements analysis to production deployments. You’re a stickler for good software design, set a high bar for quality, and lead by example in these areas.

Benefits at Nimbly

• Competitive net salary and private insurance
• Remote work with flexible working hours
• Dynamic and fun working environment

We are looking for a motivated professional who is responsible for performing software verification of Web Application as per the defined standards & procedures.

Skill Set

Primary

• Development and testing of Hardware interfaces & Embedded Software applications.

• Development and testing of network interfaces like Wi-Fi, Bluetooth, Ethernet, USB etc.

• Understand software requirements and architecture specifications to perform testing

activities like authoring of scripts and writing manual test case, execution & creating test reports etc.

• Automation testing experience in Linux embedded application, Linux device drivers, API testing and testing networking tools and utilities.

• Candidate should have good experience in testing of Web Application and Websites

• Hands-on experience in providing innovative solutions to Automate Web/Windows/iOS applications.

• Extensive experience with Test Automation tools such as Selenium, VSTS Coded UI.

• Working knowledge of software IDEs and debugging tools (i.e., Visual Studio/.NET etc.)

• Hands on experience in developing Test Automation Harnesses/Tools

• Proficient in different scripting languages such as Perl, Python, PowerShell.

• Good knowledge in testing windows .NET embedded applications and API testing.

• Conduct code reviews, with constant quality code review feedback for the code written by software developers.

• Well versed with Cloud architecture and deployment with Microsoft Azure (preferred) / Amazon Web Services.

• Well versed with Testing/QA concepts with good knowledge of Manual Testing is must.

• Strong analytical skills to be able to translate from system requirements and use cases to detailed test cases.

• Familiar with setting up of test environment for V&V activities.

• Good knowledge in Databases and constructing SQL commands.

• Collaborate with developers and QA leads to improve testability, automation, and tools.

• Participate in Test Planning, system test strategy, methodology, and creation of system integration test cases and make them traceable back to the system requirements, feature lists and design documents.

Additional

• Good knowledge in Data Analytics Testing

• Plan test schedules or strategies in accordance with project scope or delivery dates.

• Prior experience of Performance or Security testing will be a plus.

• Prior experience of designing fixtures to test hardware integration will be a big plus.

• Prior Experience with managing big documentation to meet FDA or regulatory requirement will be a plus

Soft Skills

• Excellent documentation and Written/Verbal communication skills.

• Must be flexible, independent and self-motivated