Engineering Manager

Job Description :

We are seeking a highly skilled and experienced Senior Quality Analyst to join our team. The ideal candidate will have a strong background in automation testing, manual testing, performance testing, load testing, and experience with Selenium.

Key Responsibilities :

Test Planning and Design :

- Develop, review, and maintain detailed test plans, test cases, and test scripts for manual and automated testing.

- Define and implement test strategies for various types of testing including functional, regression, performance, and load testing.

- Collaborate with product owners, developers, and other stakeholders to understand requirements and design appropriate test coverage.

Automation Testing :

- Design, develop, and execute automated test scripts using Selenium and other automation tools.

- Maintain and enhance the existing automation framework to improve test efficiency and coverage.

- Ensure continuous integration and continuous deployment (CI/CD) pipelines are integrated with automated testing suites.

Manual Testing :

- Perform manual testing on new features, enhancements, and bug fixes.

- Identify, document, and track software defects and inconsistencies.

- Perform thorough regression testing when bugs are resolved.

Performance and Load Testing :

- Develop and execute performance and load test scripts to ensure the scalability and reliability of the software.

- Analyze performance test results and provide recommendations for performance improvements.

- Identify bottlenecks and work with the development team to optimize system performance.

Quality Assurance :

- Implement and maintain QA processes and best practices to ensure the highest level of software quality.

- Conduct code reviews and provide feedback to the development team to ensure code quality and adherence to standards.

- Participate in release planning and provide QA estimates and timelines.

Reporting and Documentation :

- Document and communicate test results, defects, and quality metrics to stakeholders.

- Prepare and present detailed test reports and analysis to management.

- Maintain comprehensive test documentation and ensure it is up to date.

Team Collaboration :

- Mentor and guide junior QA team members.

- Work closely with cross-functional teams to ensure seamless integration of QA processes within the development lifecycle.

- Stay updated with industry trends and advancements in testing methodologies and tools.

Qualifications :

- Bachelor's degree in Computer Science, Engineering, or a related field.

- Proven experience with Selenium and other automation tools.

- Strong understanding of software development life cycle (SDLC) and QA methodologies.

- Experience with performance testing tools such as JMeter, LoadRunner, or similar.

- Proficiency in programming/scripting languages such as Java, Python, or JavaScript.

- Familiarity with CI/CD pipelines and tools such as Jenkins, Git, or similar.

- Excellent analytical, problem-solving, and troubleshooting skills.

- Strong communication and interpersonal skills.

- Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications :

- Experience in an Agile/Scrum development environment.

- Knowledge of cloud platforms such as AWS, Azure, or Google Cloud.

- Certification in software testing (e.g., ISTQB, CSTE) is a plus.

Subject Matter Expert also referred to as SME, is a person who has special skills or knowledge on a particular job or topic. An SME is considered an expert on a certain topic – not only educated on the subject but has the capacity to share their knowledge with other team members.

Qualification for SME Insurance:

1. 3-5 experience in the insurance industry
2. Experience in insurance products (all products including life, health & general) and processes and the insurance industry chain
3. Bachelor’s degree (or equivalent)
4. English: Fluent

Roles and responsibilities

1. Strong Process & product knowledge of the Insurance products
2. Keeping up-to-date with industry developments. Offer solutions and suggestions for process and product improvement to management.
3. Responsible for facilitating OJT for the new joiners on all Insurance related products and processes. 
4. Help in designing a best-in-class customer support and engagement journey for insurance products.
5. Liaise with different stakeholders/partners for quicker resolution of customer inquiries and requests.
6. Ability to take ownership and work for early resolution and closure of customer issues.
7. Ability to accept change and make the best of any situation.
8. Proactive in highlighting/ escalating issues/ concerns/ Areas Of Improvements/ opportunities to the leadership team to get their help as and when needed
9. Handling and monitoring of all complaints received through all mediums through tracking in defined TATs
10. Ensure that complaint closure quality (RCA) is tracked closely by ensuring first understanding all the issues highlighted by the customer. Maintenance of all RCAs and process improvements undertaken for relevant complaints
11. Keeping up to date with all the regulatory requirements and changes in the Insurance industry

Job Requirements:

1. Responsible for making outbound calls and regular follow-up on leads assigned.

2. Build a strong relationship/Trust with customers by Understanding the customer.

3. Process the Revenue generation by following Cold calling and follow-ups frequently.

4. Strong to give Demos/Presentations to the clients online and convert them to potential clients.

5. Strong enough to give revenue to the company and able to deliver results on time.

6. Motivated enough to do marketing Research on different CRM applications/software as per the client’s requirements.

7. Requirements, Explain the product or service to potential customers and suggest the right products to the customers.

8. Handling customer queries and resolving the issues related to them.

9. He/she should have great communication and convincing skills and be able to reach targets.

10. He/She should be okay to give the physical demos if necessary or if requested by the client in rare cases.

About us: EITACIES Inc is a Product Development and IT Services company, providing pioneer services in Digital transformation, Cloud & Cyber security, DevSecops, AI & ML, Business Intelligence and Enterprise Integration. We have been supporting multiple bay area start-ups and Fortune 500 companies in different industry verticals since 2008.  For more information please visit www.eitacies.com

We are looking for a Automation Software Engineer to join the core team that is building our latest cloud security product - Prisma SaaS. This fast-growing cloud service provides next- generation security for enterprise SaaS applications such as Box, Dropbox, GitHub, Google Apps, Slack, Salesforce and many more. Prisma SaaS enables organizations to store terabytes of sensitive data in these applications while preventing any security threats to their cloud. This role will also give you a unique opportunity to collaborate with many of our supported SaaS vendors and build skills to influence every aspect of delivering an enterprise-class cloud security service.

Bring your backend java cloud engineering skills to work on the latest cloud software/web applications. Help us deploy and scale the next generation of cloud security utilizing big data. Keys to Success: Experience building Micro Service, REST API, Big Query, Elastic-search, and AWS SQS.

With a great fit having:

● Strong expertise with React

● Strong expertise with RSpec

● Strong experience with Python

● Experience in End to End Testing automation for UI

● Experience in Unit/Integration testing of APIs

● Strong expertise with MongoDB and ElasticSearch

● Working knowledge of Docker

● Strong experience with open source tooling

● Bachelor’s Degree and/or equivalent relevant experience in a technical field

Your Impact:

• Responsible for complete software development process including End-to-End Automation for UI
• Write clean, testable, readable, scalable and maintainable code that scales and performs well for thousands of customers.
• Participate actively and contribute to design and development discussions.
• Develop proven understanding and be able to explain advanced Cloud Computing and Cloud Security concepts to others

Your Experience:

● Strong expertise in latest UI technology

● Strong Experience in Python

● Collaborate with UX/UI designers and product designers to build user-friendly, immersive, reactive applications

● 5+ years of software data integration experience.

● 5+ years of Javascript, HTML, and CSS.

● 5+ Working knowledge of React, Angular or an equivalent MVC framework.

● 5+ Experience with the API toolset: REST, HTTP, GraphQL, JSON, XML, Postman, etc.

● Experience in SQL, MongoDB, ElasticSearch.

● Experience with Git, Continuous Integration, and Continuous Delivery mechanisms

● Experience with RSpec.

● Big Plus if you have CASB or general SaaS application experience.

● Big plus if you have experience with Data Security application.

The notice period is 30 days or less.

ABOUT THE ROLE

Toppr is looking for an Academic Consultant (AC) who is passionate about changing the way millions of children learn. He/she schedules and conducts structured counseling sessions. Through this session, the AC analyses a student’s need for Toppr and helps him/her buy the subscription. ACs at Toppr are enthusiastic about bringing a change in the field of education. They take independent, well-informed decisions based on their insight into ground reality. So, if you love interacting with people, are extremely student-centric and are committed to spread personalized learning, then we are looking for you.

WHY SHOULD YOU JOIN TOPPR

• Weekly incentives: Opportunity to earn incentives on a weekly basis. Participate in regular contests and get a chance to win exciting prizes.
• Perks and bonuses: Earn 3x more than your fixed pay. We appreciate your efforts by providing exciting perks and bonuses tailored specifically for you.
• Custodian of a bright future: Create the right educational path for students.Help them overcome their obstacles to learning by using Toppr.
• As the business grows, you grow: We want Toppr to be built from within. We look at you as someone with the potential to become a future sales leader.
• Learn from the best: Learn from leaders whose teams have brought over 25x growth over the last 2 years.
• Toppr’s journey, mission, values, future outlook, and footprint across India.
• Spend time with our product and sales experts to get up-to-speed on Toppr’s product, marketing, and sales strategies. Attend counseling sessions with your experienced team members to gain first-hand experience of the counseling process.
• Carry out at least 3 counseling sessions/day with students and their parents at their homes.
• Become an expert at understanding students’ profiles and their problems through structured counseling sessions. Explain to students how Toppr’s personalised learning app addresses their needs.
• Bring in 1.5 lakh+ revenue every week. Manage a portfolio of a large number of students. Watch the revenue you bring in make a widespread impact on Toppr’s business.
• Coach and mentor your new team members and help them get up-to-speed with Toppr and its counseling process.
• MBA/PGDM or B.Tech/BE from recognized institutes. B.Com or equivalent graduates from reputed colleges can also apply.
• 2 - 4 years of Business to Consumer (B2C) sales experience is preferable. Freshers can also apply.
• Awareness of the subjects taught from classes 5 to 12 across various boards/curriculums globally. Sound knowledge and understanding of the challenges students face in schools/coaching classes.
• Integrity: As an AC, we entrust you with our Customer Resource Management (CRM) tool and sensitive student-related data. We expect you to handle it with utmost responsibility and care.
• Empathy: Ability to approach any situation with patience and natural empathy.
• Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
• Communication: Excellent communication skills in English and/or the regional language.
• Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system.

HOW YOU’LL RAMP

In First Week…

By Day 30…

By Day 90…

WHO YOU ARE

To be successful in this role, you’ll need to have the following skills:

ABOUT TOPPR

Toppr is India’s leading edtech company with a mission to make learning personalized. Our adaptive after- school learning app for classes 5th to 12th is used by over 60 lakh students. We have the widest syllabus support that covers over 20 subjects, 20 boards, and 50 exams. We believe each child is unique with distinct learning needs. We are building Toppr as an adaptive platform to increase engagement, optimize learning and improve outcomes for all students. Toppr was started in 2013 by IIT Bombay alumni Zishaan Hayath and Hemanth Goteti and is backed by venture capital firms like SAIF, Helion, Eight Roads, and Kaizen.

Requirements

• Laptop
• Two wheeler
• Android device

Benefits

• Unlimited Incentived & Other Allowances

Responsibilities:

• Interact & Interview Chairperson of college or university.
• Featured & Research oriented articles about the Education System.
• Interview of famous personalities from the educational industry.
• Stories of success from leading professionals.

Requirements:

• Proven working experience as a Reporter.
• Portfolio of published articles.
• Computer proficiency (MS Office, digital editing, web search, databases)
• Excellent communication, lobbying, and active listening skills.
• Good hold in education industry persons.
• Bachelors degree in journalism or mass communications.

Contact Details:

Website : www.educationasia.in