Salesforce Developer

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

Role: Perl Developer

Location: Remote

Experience: 6–8 years

Shift: General

Job Description

Primary Skills (Must Have):

• Strong Perl development skills.
• Good knowledge of Python and T-SQL / SQL Server to create compatible code.
• Hands-on experience with ADO, Git, and release management practices.

Secondary Skills (Good to Have):

• Familiarity with monitoring/alerting tools.
• Exposure to automation tools.

Day-to-Day Responsibilities

• Perform application code conversion for compatibility between Sybase and MS SQL.
• Work on existing Perl-based codebase, ensuring maintainability and compatibility.
• Convert code into Python where feasible (as part of the migration strategy).
• Where Python conversion is not feasible, create compatible code in Perl.
• Collaborate with the team on release management and version control (Git).

We know what it feels like to build an iOS app, you must be proud of yourself if you're one.

Telyport is looking out for you

Here are the requirements:

• You've worked on building iOS apps from scratch
• You've got the skills of actively maintaining it and testing it
• Your apps are production-ready and are actively used
• Your apps are bug-free
• You've never given a reason saying it is Apple who did it

If you feel you're the one, put your favorite operating system in the note and apply it.

Hands-on experience working in Java/JEE development involving implementation of Liferay tool, maintenance and support projects, Any experience triaging of issues in M&S project would be an advantage Liferay (7.0 and above, preferably 7.4), Java, JEE, Javascript, Spring, basic UI skills, basic DB/SQL knowledge.

We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on.

• The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals.
• The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly.
• Understand customers' needs and recommend appropriate solutions, negotiate with clients to help them move down the sales funnel.
• Record client feedback and maintain a customer database.

Job Title: DIGITAL MARKETING FRESHERS

Company: WEB TECH EVOLUTION

Overview: About Us:-Web tech-Evolution is a rapidly growing IT company focused on providing web based development of ideas and software solutions globally. With a team comprising of software professionals having sound domain expertise, the company aims to divulge its knowledge through its competitive invention and dedicated services. Web tech evolution has designed and developed scores of websites over the past 3 years for clients from all over the world. It has also provided friendly customized solutions to problems and conceptions that can arise due to innovation, up gradation or competition.

KEY RESPONSIBILITIES:

• Create digital marketing campaigns.
• Ensure consistency in the brand messaging.
• Work with the sales team to coordinate marketing campaigns.
• Prepare emails and newsletters to send to current customers.
• Launch promotional offers and events to attract new customers.
• Optimize the business website to increase online traffic.
• Follow best practices for social media marketing on different platforms.

QUALIFICATIONS:

Minimum education requirement: Bachelor's Degree of Marketing.[U G/PG]

Communication skills

Knowledge of related field.

OTHER DETAILS:

Salary Range: Stipend

Working Hours: 10:00 am to 7:00 pm [Monday to Saturday]

As a Flutter developer, you’ll work on our mobile app that is built with Flutter. You’ll help to plan and develop new features, review other people’s code, fix bugs, help in technological and business decisions, and support the internal team. You will take initiative to run projects/features smoothly.

Requirements:

• At least 1 year of Flutter experience in a production environment
• At least 3 years of industry experience

Nice to have:

• Having the knowledge required to write native plugins in Swift or Kotlin is an asset
• Having a background in native iOS and/or Android development is a big plus (e.g. experience with Xcode, Gradle, Android Studio).
• Familiar with one or more CI/CD environments: CircleCI, Gitlab, Github, etc. Knowing your way around Fastlane to build & deploy your app comes in handy
• Experience in working with state management libraries such as Riverpod

• Familiar with writing tests for your application: unit tests, widget tests and integration tests
• UI / UX design principles
• Good understanding of coding best practices and design patterns
• Understanding of security technologies (encryption, authentication, OAuth 2.0)
• Contribution to open source projects
• Interest and ability to learn other coding languages as needed

Please find the Job Description for C/C++.

Mandatory Skills

-Must have experience and Good understanding about pointers & memory in C/C++

-Must have experience in Unix/Linux IPC (semaphore, shared memory, socket, multi thread)

-Must have Debug skills : gdb, coredump analysis, network packet analysis

-Must have experience in Source code syntax parser (Preferably lex, yacc, bison, etc.)

-Must have worked on build tools : Makefiles, make, etc.

-Database : Preferably Oracle Good at SQL and stored procedures

Optional Skills

-Telegram development using C/C++

-Finance/Industry domain knowledge

-Japanese speaking skills

• Responsibilities:Troubleshoot and report RCA, propose solutions(how to fix)
• Debug identified problems and provide fixes swiftly
• Ability to write clear and concise documentation
• To understand and maintain legacy codebase
• Individual contributor, but also works closely with junior developers
• Review source code developed by peers
• Proactive to suggest and implement improvements on current products
• Design and develop new features based on requirement document

Location-Bangalore

Please share your updated resume to proceed further.

Thanks & Regards

Shruti(Assistant Executive-HR)

Nichi-In Software Solution Pvt Ltd

URL:- www.nichi.com

Key Responsibilities:

· Develop and execute sales and marketing strategies to drive revenue growth and increase market share..

· Build and maintain relationships with clients to ensure customer satisfaction and loyalty.

· Collaborate with internal teams to ensure the seamless delivery of services to clients.

Requirements:

· Fresher/experienced both Welcomed

· Strong communication and interpersonal skills (English-Hindi).

· Ability to work independently and as part of a team.

· Ability to prioritize tasks and manage time effectively.

· Strong problem-solving skills and attention to detail.