Engineering Manager

Hiring - Agent Force

Remote

Job Description

Externally facing Chat, Multilingual, Knowledge Base, Prompt Templates, Grounding

Experience Cloud -> CSS, LWC, Apex, JavaScript, Chat on the Experience Cloud Site (bots, Agent force)

Data Cloud -> As it relates to Agent Force, Search Retrievers, Data Library

Specific Use Cases:

Has worked on an Externally Facing MIAW Chat Bot that uses Agent Force AI to chat with the users.

Has used the Prompt Templates, Answer Questions with Knowledge, Flex Template

Has made external API calls from Agent Force Agent using Flow / Apex.

US IT Recruiter

Location: Trichy, Tamil Nadu (Onsite)

Company: VDart Inc.

Experience: 3 – 5 Years

Employment Type: Full-Time

About VDart Inc.

VDart Inc. is a global IT staffing and solutions company with a strong presence in the United States and India. We partner with Fortune 500 clients and deliver talent across various domains and emerging technologies. We’re currently expanding our recruitment team and are looking for experienced US IT Recruiters to join our Trichy office.

Key Responsibilities

·      Manage the complete recruitment life cycle for contract, contract-to-hire, and permanent roles in the US IT space.

·      Source candidates from job portals (Dice, Monster, CareerBuilder), LinkedIn, internal databases, and references.

·      Screen and qualify candidates based on job requirements, technical skills, and cultural fit.

·      Coordinate interviews, negotiate pay rates, and close offers with candidates.

·      Work with Account Managers to understand client requirements and deliver within deadlines.

·      Maintain ATS records, update candidate pipeline, and ensure compliance with recruitment standards.

Required Skills & Experience

·      3 to 5 years of proven experience in US IT Recruitment.

·      Strong knowledge of W2, C2C, and 1099 hiring models.

·      Hands-on experience with sourcing tools like Dice, Monster, and LinkedIn Recruiter.

·      Familiarity with VMS portals such as Beeline, Fieldglass, IQNavigator is a plus.

·      Excellent communication, negotiation, and interpersonal skills.

·      Willingness to work in a fast-paced, result-driven environment at our Trichy office.

• A champ in Data Structures, Algorithms, Object-Oriented Design, Analysis, Multi-threading, Design patterns, and other computer science concepts.
• Developing and managing applications for new features and enhancement in full-stack
• A proven technical leader within an Agile development environment
• Experience in delivering full-stack solutions across multiple technologies.
• Able to showcase work involving low latency concurrent and distributed systems/applications.
• Able to multi-task and work in a cross-cultural geographically distributed environment.
• Proactive, self-starter, and hands-on with multiple upcoming technologies.
• Managing our Engineering team - coach them, advocate for them, and productive.
• Providing technical leadership and being accountable for the technical decisions made by your team, with a focus on performance, scalability, privacy, and security.
• Work closely with Product, Design, and Manager to create a meaningful vision and roadmap for the team, towards delivering impactful work and a successful outcome.

1. Must have Experience in React, Nodejs.
2. Experience with the CI Systems.
3. Experience with any of the Cloud Platforms Such as GCP,AWS.
4. Experience with Continuous Integration environments.
5. Experience in end-to-end testing frameworkS Like Puppeteer / Cypress / Protractor/ Other selenium testing framework.
6. Experience with JavaScript Unit Testing Frameworks Like Jest/Mocha.
7. Experience in TypeScript.

What is the role? 

We are looking for an Assistant Manager with a proven work history in an established Startups. 

What are we looking for? 

An enthusiastic individual with the following skills. We are open to promising candidates who are passionate about their work and are team players. 

• Expert in MIS & Annual plans 
• Should have 5-8 years of experience
• Impeccable presentation skills 
• Seamless in conducting board meetings notes & prep 
• Data room handling 
• Handling Investor questions & Discussion 
• Market Analysis 
• Internal Alignment of different Leaders to business plans 

Who will you work with? 

You will work with a top-notch Finance team. 

What can you look for? 

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that offers. 

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass.Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results. 

Way forward 

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status

About UserIQ:

UserIQ offers a Customer Success Platform that empowers software companies to deliver a better experience to their customers whether that consists of high-touch engagement or tech touch interactions within the application. As a result, customers can effectively scale onboarding, increase feature usage, accelerate time-to-value, reduce churn and ultimately drive more revenue throughout the customer journey.

The best companies are built one customer at a time and those customers grow by making each user interaction meaningful. UserIQ takes this approach very seriously and works with Customer Success leaders who are also passionate about maximizing success at every user moment.

Requirements:

• 3-5 years experience in automation testing as SDET or similar role. 
• Strong in UI, API automation using Cypress(preferred).
• Strong knowledge in any programming languages - JavaScript(preferred), Python, Java.
• Strong in automation framework development(must)
• Experience with Continuous Integration (CI) tools such as Github Actions, Jenkins.
• Experience with distributed source control systems such as Git.
• Strong in Database concepts, noSQL and writing SQL queries
• Strong in API testing using Postman
• Familiarity in performance testing using Jmeter or similar tools a plus.
• Strong analytical and debugging skills with attention to details.
• Experience in early stage tech startups is an added plus.

What's it like to work here?

As a SDET at UserIQ, you'll test and automate user scenarios of the UserIQ products & will get opportunities to work on:

• Automation: Cypress,Javascript
• CI/CD: Github, Github actions, Terraform
• Tools: Postman, TestRail, Postico, VScode, Android Studio, Xcode

Who should apply for this post?

• You are passionate about testing and finding edge cases.
• You are hands on coder with strong problem-solving abilities, logical 
• thinking, and a logical inclination. You are enthusiastic about programming and 
• delivering well-designed, scalable code.
• You have good understanding on programming concepts such as OOPs, Design Patterns, 
• algorithms, data structures, networking, and so on, and are not rigid with respect 
• to choice of technology and are open to adopting the right technology for the task at hand.
• flexible to work in US shift

• Automate deployments of infrastructure components and repetitive tasks.
• Drive changes strictly via the infrastructure-as-code methodology.
• Promote the use of source control for all changes including application and system-level changes.
• Design & Implement self-recovering systems after failure events.
• Participate in system sizing and capacity planning of various components.
• Create and maintain technical documents such as installation/upgrade MOPs.
• Coordinate & collaborate with internal teams to facilitate installation & upgrades of systems.
• Support 24x7 availability for corporate sites & tools.
• Participate in rotating on-call schedules.
• Actively involved in researching, evaluating & selecting new tools & technologies.

• Cloud computing – AWS, OCI, OpenStack
• Automation/Configuration management tools such as Terraform & Chef
• Atlassian tools administration (JIRA, Confluence, Bamboo, Bitbucket)
• Scripting languages - Ruby, Python, Bash
• Systems administration experience – Linux (Redhat), Mac, Windows
• SCM systems - Git
• Build tools - Maven, Gradle, Ant, Make
• Networking concepts - TCP/IP, Load balancing, Firewall
• High-Availability, Redundancy & Failover concepts
• SQL scripting & queries - DML, DDL, stored procedures
• Decisive and ability to work under pressure
• Prioritizing workload and multi-tasking ability
• Excellent written and verbal communication skills

• Database systems – Postgres, Oracle, or other RDBMS
• Mac automation tools - JAMF or other
• Atlassian Datacenter products
• Project management skills

• 3+ years of hands-on experience in the field or related area
• Requires MS or BS in Computer Science or equivalent field

• To act as Primary Point of Contact for transferees
• To be responsible for overall service satisfaction, coordination with customers and service professionals, and follow-up throughout the relocation service cycle.
• Effectively coordinate, communicate, and manage service delivery with local company vendors and external service providers
• Receive all newly booked initiations.
• Contact transferee immediately upon receipt of new initiation.
• Reply to e-mails and inquiries within 4 working hours.
• Assemble Welcome Kits for all transferees and ensure they are made available to the field consultant well in advance of the scheduled date of service delivery.
• Provide regular updates to the Line Manager with regard to the status of service delivery.
• Ensure all follow-ups with internal/ external customers are made within reasonable time on a regular basis.
• Ensure all transferee records in databases are kept updated and complete at all times.
• Provide full notes on all cases handled. Manage and maintain electronic data and relevant documents in the physical files.
• Provide information for reports in a timely manner when requested.
• Ensure sending and collection of RSQS (Relocation Services Quality Survey) feedback
• Ensure timely updates of Job Log Sheets for each month.
• Ensure timely and accurate invoicing/ billing.
• To receive and acknowledge all related vendor bills, get the same approved by the Manager To create appropriate Account Payable entries in the job costs and forward the approved bills to Accounts, for processing vendor payment.

DESIRED SKILLS

• Very good written and spoken English. Knowledge of foreign languages highly desirable.
• Excellent interpersonal skills including active listening, ability to interact confidently with senior executives, and intercultural sensitivity.
• Ability to read and interpret documents such as service agreements, procedural manuals, process maps & tenancy agreements.
• Ability to write routine reports utilizing Word, Excel, and/or Powerpoint.
• Good organizational and time management skills.
• Good arithmetic and analytical skills

ATTITUDES & BEHAVIOURS

• Ability to work proactively and autonomously, applying experience and common sense in both standard and non-standard service scenarios.
• Attention to detail. Willingness to participate and engage in team activities in order to make a contribution towards better service delivery.
• Willingness to learn new skills to be able to work productively.
• Productivity – Manage a fair workload, manage time well, volunteer for additional tasks where workload allows, and show self-initiative to seek out additional value-added assignments when other work is completed.
• Dependability – Manage commitments, work independently where appropriate, without need for constant supervision, be accountable, handle change, stay focussed under pressure, meet attendance/ punctuality standards.
• Teamwork – Work effectively in a team environment, be flexible and open-minded, actively share information with other company staff members, foster a team orientated environment, and be sensitive to other workloads.
• Initiative – Tackle problems and take independent action where appropriate, seeks out new responsibilities, generate new ideas, and practice self-development.
• Personal Organisation – Keep information and files organized and accessible, respond quickly to information requests from Line Manager and other company staff.
• Perform other duties as directed by the Manager. This may include assisting with other duties within the Branch in the event that staff is on leave, on holiday, or otherwise indisposed.
• Attend training seminars and other on-job-training programs on behalf of the Branch as arranged by the company, which could include domestic travel.