SEO Team Lead

We are seeking a highly skilled and detail-oriented QA Engineer to join our team. As a QA Engineer, you will be responsible for ensuring the quality and reliability of our software products. You will work closely with our development team to identify and fix any bugs or issues and ensure that our software meets the highest standards of quality.

The ideal candidate for this role has a strong background in software development and testing, with experience in QA methodologies and tools. You should have excellent analytical and problem-solving skills, as well as a keen attention to detail. The ability to work both independently and collaboratively is also essential, as you will be responsible for testing and documenting software features, as well as working with cross-functional teams to resolve any issues.

●     Collaborate with the development team to understand software requirements and design test cases

●     Conduct functional, regression, and performance testing on software applications

●     Identify and document bugs and issues, and work with the development team to resolve them

●     Develop and maintain test cases, test scripts, and other QA related documentation

●     Execute test cases and analyze test results to identify trends and areas for improvement

●     Use automated testing tools to streamline the testing process and improve efficiency

●     Participate in code reviews to ensure that code is written with testability in mind

●     Assist in the creation and maintenance of testing environments and test data

●     Identify opportunities for process and quality improvements and propose solutions

●     Stay up-to-date with industry best practices and trends in software testing and quality assurance

Must have:

●     Proven work experience as a QA Engineer or similar role

●     Strong knowledge of software development and QA methodologies

●     Experience with test management and bug tracking tools

●     Familiarity with automated testing tools and frameworks

●     Excellent analytical and problem-solving skills

●     Strong attention to detail

●     Ability to work both independently and collaboratively

●     Excellent communication skills, both written and verbal

●     Strong organizational and time management skills

●     Software Development Life Cycle (SDLC)

SOFT skill

1. Effective Troubleshooting: Proficiency in resolving issues.
2. Understanding User Needs and Business Goals: Empathy towards end-users and a grasp of business strategies.
3. Flexibility: The capability to adapt.
4. Negotiation and Facilitation Skills: Competence in leading meetings and striking agreements.
5. Collaborative Team Player: A cooperative attitude and a positive demeanour.
6. Enthusiastic for Continuous Learning: A strong desire for ongoing education.
7. Intuitive Insight: A keen intuition.
8. Sharing Knowledge and Guiding Others: A commitment to sharing knowledge and mentoring

Purpose of the Role

Responsible for 100% uptime of Network with efficient and timely first support on a 24x7 basis to meet Business Goals; providing the highest level of Technology Support, Introducing and maintaining the state of the art Technology in line with the Business Strategy.

Desired Skills and Competencies

• Ability to Influence
• Customer Sensitivity
• Execution Excellence
• Functional Expertise
• Situation Handling
• Team Management
• Working Together

Role Description:

1. Work Experience: Should have work experience in Telco / ISP service Provider background
2. Should have experience in Planning and Operations of Broadband network.
3. Should Lead a Team and Manage Day to Day NOC Operation.
4. Manage Outages in the Network and Provide resolution within SLA; Handle Customer Escalation with Minimal Turnaround time.
5. Escalating Issues and Co-ordinating with vendor team on Bug fixes and Resolutions.
6. Maintain the Uptime of the network at 100%.
7. Should Monitor the Network and planning maintenance activities timely.
8. Should work on building redundancy and elimination of Point of Failures.
9. Should work on Bandwidth Management and Traffic Load Balancing Mechanism.
10. Provide backend support to cross functional teams for new provisioning and Fault Repair.
11. Should be available 24*7 for support for responding to emergency situations and planned activities.
12. Should be Responsible for Inventory Management.
13. Manage and Train NOC team, perform evaluations and hiring, and handle disciplinary responsibilities. 
14. Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.
15. Should analyse fault trends and plan preventive actions.
16. Should be Responsible for publishing of daily, weekly, monthly reports and statistics reports.

Technical Requirements:

1. Should have Good Knowledge of Switching and Routing.
2. Hands-on experience of BGP, MPLS, MPLS L2VPN, MPLS L3VPN, ISIS, OSPF, VLAN, DHCP, PPPoE, STP, LAN, WAN, NAT etc
3. Should have worked in Layer-2 and Layer-3 Switches, Edge Routers; preferably on Cisco and Huawei Devices.
4. Should have worked on GPON Technology and have understanding of Operation and Troubleshooting skills, hands on experience on installation and implementation of OLTs and ONTs.
5. Should have worked on NMS Tools and have understanding of SNMP Protocol.
6. Should have understanding of BNG workings principles, RADIUS and Diameter protocols.
7. Should have Good understanding of Fiber Technology.
8. Should have understanding of Wireless Technologies such as 802.1b/g/n, 802.11ac, should be able to configure WIFI routers and debug issues.
9. Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering
10. CCNA/CCNP Certification is Preferred.

• A positive attitude, willing to jump in and tackle new challenges.

• 1- 3 years of experience in technical writing

• coordination and collaboration with the internal teams and concered stakeholders

RESPONSIBILITIES

• Will play a key role in designing and developing best-in-class workflows solutions for efi productivity suites
• Effectively communicate conceptual ideas, design rationale and the specifics of user-centred design process
• Create holistic design solutions that address business and end-user requirements collaboratively with R&D and Product Management organizations
• Create information architecture diagrams, wireframes, prototypes and screen flows along with visual design skills

MUST HAVE QUALIFICATIONS

• Degree in design communication, human-computer interaction or related field, or equivalent combination of education and experience
• 5+ years of experience in user experience design or industry experience (corporate, product, software)
• Mastery in Interaction design and good competency in Visual designs
• Capability to work using sketch or photoshop
• Experience working with cross-functional teams (including user research, product management and engineering)