Engineering Manager

Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.

Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.

Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.

Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.

Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.

Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.

Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.

Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.

Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.

About Company:

Our client is a leading investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

Job Description

• Empanel distributors to sell the investment management schemes
• Generate sales as per targets laid down through a judicious mix of external channel partners, internal sales channel, and direct clients, as outlined.
• Handling channel and client queries

Strategy Planning

• Achieve set targets through designed strategy
• Keep monitoring & review strategy on ongoing basis

Internal Coordination

• Liaising with senior management to arrive at clear objectives for the department
• Resource planning
• Liaising with investment teams to enable client interaction & information
• Liaising with operations and ensure smooth functioning between department & operations.
• Ensure proper compliance with respect to all channel partners - distributors / clients etc.

Compliance

• Ensure all activities is as per proper compliance internally and as per regulatory

Requirements

• Ensure all distributor agreements / client documentation has met with all regulatory & compliance requirements on an ongoing basis.

Requirements

Sales, Client Servicing, New client acquisition

⚒️ About The Role

We're looking for an experienced Frontend Engineer to breathe life into the user interface of our product. Understanding that meticulous engineering not only drives the user experience but also influences our product development process, we aim to prioritize this role from Day 1

🚀 This Role

As a Founding Frontend Engineer at Upskillr.ai, your contributions will be vital in refining the user experience of our AGI Platform. You will also participate in evaluating user interfaces and crafting the frontend landscape for future products. Further:

• Creating and optimizing our frontend infrastructure, rendering captivating user experiences through your engineering prowess.
• Utilizing your specialized skills to navigate frontend development, from designing responsive layouts to implementing interactive features.
• Collaborating closely with founders on product development and with designers for harmonious UI/UX integration.

What you'll work on:

• Leading feature development from user research to production in collaboration with designers and AI engineers.
• Building responsive UI components using React principles and JavaScript.
• Establishing a flexible frontend architecture with supportive APIs.
• Demonstrating expertise in front-end performance optimization and contemporary standards.
• Pioneering the engineering and integration of optimal human ↔ AI interfaces for enterprise operations. We're trailblazing in a fresh domain of engineering that previously didn't exist. The onus is on us to explore and incorporate a novel interface that resonates with our users.

Technical Skills:

• Profound expertise in JavaScript and React, along with robust front-end coding abilities and an understanding of progressive web applications.
• Must possess skills in HTML5, CSS3, JavaScript, React.js, Webpack, Enzyme, Redux, Flux, GIT, HTTP(s), Terminal, Build Tools, State Management, Type Checkers, Form Helpers, Routing, REST API, GraphQL, Utility Libraries, Internationalization, Server-Side Rendering, and Backend Framework Integration.
• Proficiency in browser-based debugging and performance testing.
• Experience in performance tuning, usability enhancement, automation, and continuous integration leveraging test-driven development methodologies (BDD/TDD).

🕵️ What We Look For

• Self-starters prepared to lead significant initiatives.
• Avid curiosity and passion for technology.
• Familiarity with UI/UX principles from an engineering perspective.
• Excellent communication abilities

😁 Perks & Benefits

🤝 Top-of-the-market compensation — At Upskillr.ai, we will offer top-of-the-market (90th+ percentile) compensation in both cash and equity. We believe that the best candidates deserve the best compensation, and we will ensure that it happens.

💯 High impact — You’ll be joining as a founding member of the team, and as such you will have a high level of ownership and influence over the direction of the company.

🧠 The gains — Collaborate closely with the founders. Experience the excitement of a rapidly expanding startup.

About Us

We build LLM Based Tools and Services for Enterprises.

Upskillr.ai, started by Aditya Saxena and Vikram Pandya, is a dynamic knowledge platform that combines the best of education and knowledge management powered by AGI.

What We Do

We are committed to delivering innovative and comprehensive solutions that address the diverse learning needs of individuals and organizations. The company is dedicated to leveraging Artificial General Intelligence (AGI), to provide personalized and tailored support, ensuring the success and satisfaction of its users.

Join Our Growing Team!

Are you a proactive and driven individual with a passion for forging new business relationships and driving growth? We're seeking a Business Development Specialist to play a crucial role in expanding our market presence and driving revenue. If you're enthusiastic, results-oriented, and love connecting with clients, this could be the perfect opportunity for you!

No of Positions : 3

JOB RESPONSIBILITIES:

Prospecting: Identifying potential clients and new business opportunities to find prospects that fit the company's target customer profile.

Consultative Selling: Engaging with prospects in a consultative manner, understanding their needs, challenges, and goals. Then tailoring the sales pitch to demonstrate how the company's products or services can solve specific business problems.

Product Knowledge: Developing a deep understanding of the company's products or services, their features, benefits, and competitive advantages. The sales team must effectively communicate this information to potential clients.

Negotiation and Closing Deals: Negotiating terms, pricing, and contractual agreements with clients. The sales team works towards closing deals and getting contracts signed.

Sales Pipeline Management: Managing the sales pipeline, tracking leads and deals at various stages of the sales process. The team ensures the pipeline is healthy and sales targets are met.

Sales Reporting: Keeping track of sales metrics and performance and reporting on progress to sales management and relevant stakeholders.

Collaboration with Marketing and Customer Engagement Teams: Working closely with the marketing team to align sales strategies with marketing efforts. Additionally, collaborating with the customer engagement team to ensure a seamless customer experience.

PRE-REQUISITES:

Minimum 2-3 years of Sales Experience with B2B / SAAS Industry

Excellent Communication Skills (English & Hindi | 3rd Language will be an added advantage)

Ability to handle pressure and meet deadlines

Excellent time management

If interested kindly share your updated resume

Don't miss out on this exciting opportunity to drive growth and success at ICT Circles. Apply now and let's embark on this journey together!

#JoinTheTeam #BusinessDevelopmentExpert

Sportz Interactive (SI) works with its clients and partners to revolutionize the sports fan experience across consumption points by creating best-in-class, kickass products. SI was founded in 2002 as a B2B sports content business. Through the years, it gained immense reputation for its state-of-the-art hosted solutions, digital simulators, match centers and fantasy games. Sportz Interactive has a fantastic reputation in the online sports community, having worked with clients across the globe including the likes of The International Cricket Council, STAR Sports, Yahoo!, AOL, Eurosport, Castrol, Web 18, NDTV, Nimbus, Times of India, Rediff.com and Singtel amongst others. 

Sportz Interactive provides in-depth sports information and content and specializes in product development for the web, mobile and other interactive platforms. 
http://www.sportzinteractive.net/">www.sportzinteractive.net 

Location: Goregaon east, Mumbai
Position Description: 3+ years of experience with mobile application development in Android.

Primary Responsibilities:

• Work closely with the core team for coming up with new features and implementing them
• Work on new products and services
• Provide support to existing applications
• Integrate REST services into mobile applications

Required Skills:

Functional: Kotlin, Retrofit, Room Db, GSON, (Room/SQLite), MVVM, MVP, MVC, Work Manager, Rx java, Dagger 2, Recyclerview, Custom Solutions & Custom Views, GIT & JIRA.

Mandatory Skills

• Passion for sports
• Problem-solving ability
• Ability to work in teams
• Target & Result orientation
• Good communication skills