Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Setting a technology focused vision to enable the company become the world’s number one ethnic wear company.
- Building a framework and infrastructure to protect the company’s proprietary, confidential and sensitive information.
- Ensuring that the technology team’s resources and capabilities are able to meet the company's short-term and long-term technology needs.
- Outlining the technology research and development work and ensure that it is in line with company’s vision.
- Creating timelines for the development and deployment of all the technology features / work as per the technology roadmap.
- Making all the executive decisions on company’s technology requirements that will impact the company’s current and future operations.
- Ensuring a sustainable and scalable code base, database structure and infrastructure (server management etc.).
- Training and supporting the technology team members to deliver a seamless customer experience, coding standards, and deployment procedures.
- Acting as mentor to the technology team.
- Maintaining a consumer-focused outlook and aiding in the delivering of a best in class ecommerce website and proprietary ERP.
- Coordinating with third parties for integration of APIs/tools as per company requirements.
- Ensuring no bugs and 100% up time of the website.
- Understanding other team’s requirements, and delivering them on time.
- Understanding and deciding the priority of all the technology work on the basis of the company’s business objectives.
- Managing technology budgets and time frames.
- Staying on top of latest technology trends and industry developments.
- Ensuring all technology practices adhere to regulatory standards, if required/any.
- Relaying meaningful and empirical technological insights across the teams to constantly enhancing the company’s customer experience.
- Conceptualizing and rolling-out the company’s technology roadmap on a quarterly, bi-annual and annual horizon.
- Helping define Brand Voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams.
- Ensuring non-recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer journey in the website (pre and post purchase).
- Driving a passionate, customer-centric culture within the company; partnering cross-functionally and influencing the company’s product/technology roadmap to positively impact customer experience.
- Implementing and maintaining a new website for the company and POS using best in class technology infrastructure.
- Discussing and handling all the third-party integrations by coordinating with the company’s legal counsel, if there is legal paperwork involved with the integration(s).
- Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of technology infrastructure.
- Working with HR and Management in hiring new members for the team from time to time and relaying feedback on existing members’ abilities, capabilities and future potential at the company.
- Conducting Regular competitive landscape analysis and staying ahead of the curve.
- Regularly assessing, appraising and training team members and help in building organisational capability.
What you need to have:
● Ability to work independently.
● Prior experience or deep understanding of omni-channel business strategies.
● Strong Understanding/ Keen interest in technology/ automation.
● Strong Interpersonal skills.
● Hands on experience in managing teams and getting results.
● Should have worked on an ecommerce website, ERP and a CRM for a company.
● Strong analytical abilities and an empirical thought process.
● Ability and readiness to work and thrive in an ambiguous and constantly changing business environment.
● Keen interest and prior experience in building systems and processes from the ground up.
● Deep understanding of business and business metrics.
● Ability to stretch long hours.
● Proactive approach to business problems.
● Ability to delegate efficiently.
● Excellent verbal and written communication.
● Should have strong knowledge of LAMP stack.
● Should have strong knowledge of AWS, GIT (or any other code versioning tool) and any task management tool.
● Should have worked on mobile applications and REST/SOAP APIs.
● Should have set up SOLR/Elastic Search, Memcache/Redis and Load Balancers.
● Should have worked on Agile framework.
● Excellent problem identification and solving abilities.
● Inquisitive bent of mind.
● Strategic thinking and the ability to make holistic and well-grounded in reality business plans/technology roadmaps.
● Should exhibit strong leadership abilities.
● Should understand Web Technologies.
QUALIFICATION AND EXPERIENCE
- B-Tech/BE in Computer Science with 8 to 12 years of experience.
- IIT, NIT and IIIT Grads will be preferred.
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Having a National presence Walnut Advertising is a creative ad agency—we work on branding, marketing, and campaigns across industries. Alongside that, we also have Imago & Getter, which focuses on manufacturing hygiene and disinfectant products specially designed for pharma, food & beverage, and healthcare companies. Both organisations are emerging to create opportunities for go getters who bring in creativity and out of the box thinking which is mutually beneficial. We are an equal opportunity employer.
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You will be responsible for…
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2. Pipeline Management & Sales Closure - Own the full sales cycle: pitch, negotiate, and close deals.
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Proven track record in a leadership role
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Compensation as per industry standards.
What skills & experience you’ll bring to us
Relevant work experience of 10 years and above
Experience working in a fast growing start-up
Strong communication and Analytical Skills
Ability to meet timelines and deliver results.
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Experience of tools like Project Management & Collaboration, Creative Tools, Design Tools will be an added advantage Want to apply?
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Job title: Sr. Customer Success Manager |
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Division/Department: Customer Success Onboarding |
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