Automation Engineer

About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

Work with scale, our infrastructure handles around 30 Billion+ API hits, 20 Billion+ message events, and more than 200 TeraBytes of data

About the role:

We are seeking an experienced Engineering Manager to lead our Generative AI teams. You will inspire and manage a team of engineers, driving performance and innovation. Your role will include developing robust AI-driven products and overseeing strategic project management.

Team-Specific Focus Areas:

Conversations AI

-Develop AI solutions for appointment booking, forms filling, sales, and intent recognition

-Ensure seamless integration and interaction with users through natural language processing and understanding

Workflows AI

-Create and optimize AI-powered workflows to automate and streamline business processes

Voice AI

-Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions

-Fine-tune voice models for clarity, accuracy, and naturalness in various applications

Support AI

-Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems

-Develop tools for automated response generation, issue resolution, and workflow management

Platform AI

-Oversee AI training, billing, content generation, funnels, image processing, and model evaluations

-Ensure scalable and efficient AI models that meet diverse platform needs and user demands

Requirements:

• Expertise with large scale Conversation Agents along with Response Evaluations
• Extensive hands-on experience with Node.Js and Vue.js (or React/Angular)
• Experience with scaling the services to at least 200k+ MAUs
• Bachelor's degree or equivalent experience in Engineering or related field of study
• 5+ years of engineering experience with 1+ years of management experience
• Strong people, communication, and problem-solving skills

Responsibilities:

• Mentor and coach individuals on the team
• Perform evaluations and give feedback to help them progress
• Planning for fast and flexible delivery by breaking down into milestones
• Increase efficiency by patterns, frameworks and processes
• Improving product and engineering quality
• Help drive product strategy
• Design and plan open-ended architecture that are flexible for evolving business needs

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Roles and Responsibilities

• Build talent pipelines for current and future job openings
• Lead all sourcing strategies
• Manage our external partnerships with colleges, job boards and HR software vendors
• Implement online and offline employer branding activities
• Prepare and review our annual recruitment budget
• Oversee all stages of candidate experience (including application, interviews and communication)
• Forecast hiring needs based on business growth plans
• Manage, train and evaluate our team of recruiters
• Participate in and host recruitment events to drive awareness of our company
• Develop a network of potential future hires (e.g. past applicants and referred candidates)
• Measure key recruitment metrics, like source of hire and time-to-hire

Desired Candidate Profile

• Proven work experience as a Talent Acquisition Specialist or similar role
• Demonstrable experience managing full-cycle recruiting and employer branding initiatives
• Solid understanding of sourcing techniques and tools (e.g. social networks)
• Hands-on experience with Applicant Tracking Systems (ATSs) and HR databases
• Good team-management abilities
• Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners and candidates)
• BSc/MSc in Human Resources Management or relevant field

• Contacting prospective clients / existing customers to inform them about the product using scripts

• Accurately record details of communication with customers 

• Developing and sustaining solid relationships with customers to encourage repeat business

• Answer questions about product features 

• Using sales scripts drive sales and respond to customer rejections

• Developing in-depth knowledge of products and services offered by us to make suitable recommendations based on customers' needs and preferences.

• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

• Go the ‘extra mile’ to meet customer expectations and perform diligently

• Identify & document the Scope of Work (SOW), objectives and any assumptions.
• Prepare cost estimates for manpower + materials, and ensure we are charging accurately for our projects.
• Develop a detailed project plan, and monitor progress using appropriate systems, tools and techniques.
• Establish and maintain relationships with third parties/vendors.
• Seek opportunities for improvement and suggest new projects.

• Ensure availability of all the tools and resources before initiating a project.
• Prepare and maintain timelines for the effective tracking and completion of the project.
• Delegate to internal resources and vendors effectively, and track progress ensuring the project runs on schedule.
• Coordinate with all the internal and external stakeholders for information, approvals, resolving issues, status updates, answering queries etc. While maintaining transparent communication.

• Maintain timesheet logs for all the resources.
• Create and maintain comprehensive project documentation, plans and reports.
• Ensure standards and requirements are met through conducting quality assurance tests.
• Analyze and Highlight potential risks or malfunctions and act proactively to resolve issues ensuring the project stays on time and on budget.

• YEARS OF RELEVANT EXPERIENCE- 5+ Years of relevant experience managing Digital / IT Projects.
• EDUCATION AND CERTIFICATIONS** - We prioritize skills over degrees but Bachelors/ Masters degree/ diploma/ certification in Business, Digital Marketing, Computer Science or other relevant fields is a plus. Additional Project Management certifications like PMP/ PMI / PRINCE2 are highly desired.
• SOFTWARE AND APPLICATIONS- Tech-savvy with good knowledge of MS Office, and strong experience with project management software like Jira, MS Projects, Click Up, Asana, Wrike, Basecamp etc.

• Excellent communication (verbal & written), interpersonal and consulting skills
• Ability to manage multiple teams and projects simultaneously
• Excellent organization and time management skills
• Ability to meet targets and deadlines.
• Quick thinking, problem solving skills
• Detail-oriented
• Budget management
• Confident, pleasant personality, ambitious, self-motivated.

Job Description:

• Create email marketing campaigns to promote products or services.
• Ensure marketing message is conveyed clearly and delivered properly to prospects.
• To fix bad domain reputation, IP reputation
• Knowledge of Spam rate, resolving any impromptu issue related to the backend of email marketing
• Follow up on interested respondents.
• Purge non-deliverable email addresses and opt-outs.
• Track and analyze direct and interactive marketing campaigns.
• Use statistical analysis and reports to create campaigns.
• Provide recommendations for new and existing campaigns including triggers, and automation
• Build creative, messaging, and content for campaigns using email and automated marketing

Required Candidate Profile:

1. Minimum 1 year of experience in Email marketing, bulk emailing & email campaigns.
2. Should have experience in generating leads through email marketing, Data mining, and database development using different tools.
3. Should have knowledge of lead data extraction from search engines and other lead portals.

• Hands-on experience in Development
• 4-6 years of Hands on experience with Python scripts
• 2-3 years of Hands on experience in PySpark coding. Worked in spark cluster computing technology.
• 3-4 years of Hands on end to end data pipeline experience working on AWS environments
• 3-4 years of Hands on experience working on AWS services – Glue, Lambda, Step Functions, EC2, RDS, SES, SNS, DMS, CloudWatch etc.
• 2-3 years of Hands on experience working on AWS redshift
• 6+ years of Hands on experience with writing Unix Shell scripts
• Good communication skills