Engineering Director - Enterprise Platforms

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

Wednesday Solutions is seeking a skilled and self-driven B2B Copywriter to join our dynamic team. This role is ideal for someone who thrives on converting ideas into impactful content that educates, engages, and drives results. You'll work closely with key personnel to capture the essence of what we do transform it into high-quality marketing assets.

Key Responsibilities:

• Content CreationWrite e-books that showcase expertise and thought leadership in our domain.
• Develop Email Education Courses (EEC) to nurture leads and provide actionable insights.
• Produce a weekly newsletter that informs, educates, and connects with our audience.
• Write social media posts that drive traffic and amplify engagement.
• Write compelling scripts for videos that captivate viewers and drive traffic.
• Workshops and CollaborationConduct workshops with key personnel to extract insights and data.
• Identify the tone of the brand voice to maintain consistency across all content.
• Translate discussions and ideas into polished content artifacts.
• Strategic ExecutionTake ownership of content projects from ideation to delivery, ensuring timely and high-quality outputs.
• Collaborate with cross-functional teams to align content with marketing objectives.
• Continuously refine content strategies to improve engagement and outcomes.

Outcomes Expected:

High-Quality Deliverables:

• Publish e-books.
• Launch Email Education Courses that educate and nurture the audience effectively.
• Distribute an engaging and informative weekly newsletter.
• Develop social media content that drives measurable traffic to key platforms.
• Craft impactful video scripts to boost engagement and brand awareness.

Effective Collaboration:

• Successfully conduct workshops to gather meaningful insights and align with stakeholders.
• Clearly define and adhere to the brand’s tone of voice in all outputs.

Autonomy and Accountability:

• Work independently, with minimal handholding, and deliver content that meets or exceeds expectations.
• Take ownership of deadlines and quality, demonstrating a strong sense of accountability.

Required Skills and Experience

• Proven Writing Expertise: Demonstrated ability to craft engaging and impactful B2B content across formats.
• Workshop Facilitation: Experience conducting interviews, workshops, or collaborative sessions with stakeholders.
• Self-Driven: Highly motivated, able to manage multiple projects with minimal supervision.
• Strategic Thinking: Ability to align content creation with broader marketing goals.
• Attention to Detail: A meticulous approach to maintaining consistency and quality across all deliverables.
• Digital Savvy: Understanding of content distribution strategies for email, social media, and digital platforms.

English Content Writer Job Description

• Research industry-related topics (combining online sources)
• Write a clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Ensure all-around consistency (style, fonts, images, and tone)
• Update website content as needed

Web and SEO writing experience

Immediate Joining

IT Company

Full Time office Job

• Defines develop and implement quality assurance practices and procedures, test plans, and other Test assessments.
• Develops automated testing systems using commercial tools, scripts, and data sets in a continuous integration environment.
• Participate in all aspects of testing, including functional, regression, load and system testing.
• Works collaboratively with development during all stages of projects to provide in-process testing results.
• Engage with scrum in an Agile team environment.
• Own the quality aspect within the scrum team and define and maintain the key quality metrics.
• Critical Competencies / Leadership Anchors
• Creates strong commitment and promotes open dialogue.
• Defines success in terms of the entire team.
• Is action-oriented and has a strong sense of urgency.
• Uses logic and rigorous problem-solving skills to resolve difficult problems and drive effective solutions.
• Relentlessly customer-focused and dedicated to exceeding the expectations of internal and external customers.
• Drives innovation to bring creative ideas to market.

Qualifications

• B.E. with 3+ years of testing experience.
• Experience with Agile/Scrum methodologies and scrum processes.
• Experience developing automated and manual test plans.
• Experience with test automation tools preferably Selenium & Specflow
• Experience with API testing using Postman or Swagger or others
• Experience with SQL and databases basic knowledge
• Experience with object-oriented programming languages such as C#
• Experience with source-control management such as Git
• Experience in testing apps developed with web technologies such as ASP.NET, MVC, JavaScript, and Angular, Protractor, and Karma.

Desired

• Experience with Continuous Integration such as Jenkins.
• Experience with cloud-based technology and specifically the Azure Cloud.
• Ability to collaborate with DevOps to manage releases.