Sr CRM- Real Estate

Sr Software Engineer

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference.

At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

The Deltek Engineering and Technology team builds best-in-class solutions to delight customers and meet their business needs. We are laser-focused on software design, development, innovation and quality. Our team of experts has the talent, skills and values to deliver products and services that are easy to use, reliable, sustainable and competitive. If you're looking for a safe environment where ideas are welcome, growth is supported and questions are encouraged – consider joining us as we explore the limitless opportunities of the software industry.

Position Responsibilities :

About the Role

We are looking for a skilled and motivated Senior Software Developer to join our team responsible for developing and maintaining a robust ERP solution used by approximately 400 customers and more than 30000 users worldwide. The system is built using C# (.NET Core), leverages SQL Server for data management, and is hosted in the Microsoft Azure cloud.

This role offers the opportunity to work on a mission-critical product, contribute to architectural decisions, and help shape the future of our cloud-native ERP platform.

Key Responsibilities

• Design, develop, and maintain features and modules within the ERP system using C# (.NET Core)
• Optimize and manage SQL Server database interactions for performance and scalability
• Collaborate with cross-functional teams, including QA, DevOps, Product Management, and Support
• Participate in code reviews, architecture discussions, and technical planning
• Contribute to the adoption and improvement of CI/CD pipelines and cloud deployment practices
• Troubleshoot and resolve complex technical issues across the stack
• Ensure code quality, maintainability, and adherence to best practices
• Stay current with emerging technologies and recommend improvements where applicable

Qualifications

• Curiosity, passion, teamwork, and initiative
• Strong experience with C# and .NET Core in enterprise application development
• Solid understanding of SQL Server, including query optimization and schema design
• Experience with Azure cloud services (App Services, Azure SQL, Storage, etc.)
• Ability to utilize agentic AI as a development support, with a critical thinking attitude
• Familiarity with agile development methodologies and DevOps practices
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent problem-solving and communication skills
• Master's degree in Computer Science or equivalent; 5+ years of relevant work experience
• Experience with ERP systems or other complex business applications is a plus

What We Offer

• A chance to work on a product that directly impacts thousands of users worldwide
• A collaborative and supportive engineering culture
• Opportunities for professional growth and technical leadership
• Competitive salary and benefits package

Interview Rounds:

1- Machine round

2- Communication round

3- Technical F-2-F

4- HR Interview

Job Type: Full-Time

Job Description:

• Should have hands-on experience in Web Development
• Good understanding of PHP, Laravel and Object-oriented programming paradigm.
• Able to understand project requirement and handle projects independently.
• Strong learning capability.
• Having a good knowledge of JQuery.
• Framework experience would be beneficial.
• Should be comfortable to work with the team.
• Should be comfortable with work on any MVC-based framework.

Skills required:

• Sound knowledge of PHP,MySQL, Jquery, etc.
• Able to understand project requirement and handle projects independently.
• Strong learning capability.
• Contribute in all phases of the development.
• Knowledge of PHP/Codeigniter/Laravel will be preferred.
• Basic Knowledge of JavaScript, Web Services.

We are seeking an experienced Web Scraping Engineer to data extraction efforts for our enterprise clients. In this role, you will be tasked with creating and maintaining robust, large-scale scraping systems for gathering structured data.

Responsibilities:

Develop and optimize custom web scraping tools and workflows.

Integrate scraping systems with data storage solutions like SQL and NoSQL databases.

Troubleshoot and resolve scraping challenges, including CAPTCHAs, rate limiting, and IP blocking.

Provide technical guidance on scraping best practices and standards.

Skills Required:

Expert in Python and scraping libraries such as Scrapy and BeautifulSoup.

Deep understanding of web scraping techniques and challenges (CAPTCHAs, anti-bot measures).

Experience with cloud platforms (AWS, Google Cloud).

Strong background in databases and data storage systems (SQL, MongoDB).

What you’ll do

● Innovate and come up with new acquisition models and strategies

● Build and execute our strategy for direct channels for sourcing sellers and

properties.

● Build our Channel Partner program, strategies, and commercials

● Manage Channel Partner Relationships

● Pitch to sellers, negotiate prices, and close deals

What we’re looking for

● 1+ years of experience in Sales/Growth/Product/Ops/Strategy/Consulting

roles

● Exceptional track record in past jobs/academics

● Track record of being a hustler and getting things done

● Good to have

● Experience in early to mid-stage startups

● Interest in investing/managing personal wealth

● Part of university/semi-professional/professional sports teams

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

1. Java development knowledge is a must

1. Springboot preferred
2. 2.AWS exposure is a must
3. Engineering degree in Computer Science, Electronics and, Communication or Information Science.

1. Or MCA is agreeable.
1. Location: Bangalore