Customer Sales Executive

Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb

About the role

We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What you’ll do

• Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
• Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
• Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
• Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
• Building the playbook for our customer success function to scale for the next stage of growth.

What makes you a good fit

• You care about delivering a service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful
• You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives

The Salesforce Technical Architect is responsible for successfully designing and managing the successful delivery of complex Salesforce solutions for our customers.

Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations

• Translate business requirements into system solutions

• Lead technical design sessions; architect and document technical solutions aligned with client business objectives

• Provide oversight and governance of Salesforce projects

• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed

• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation

• Ability to understand a project and deep dive to debug issues

• Provide solutions to pre-sales teams and present solutions to customers

Requirements

• 9-14 years CRM experience with a minimum of 6 years on the Salesforce platform

• Expert level understanding of the Salesforce clouds, including Sales, Service, Community, Marketing and Community Clouds

• Knowledge of Manufacturing & Consumer Goods clouds is an added advantage

• Understanding of systems architecture and ability to design scalable performance-driven solutions

• Understanding of key design patterns and large data volume limitations and best practices

• Understanding of data sharing and visibility considerations and how these play into platform architecture

• Familiarity with standard authentication mechanisms.

• Knowledge of data integration tools and experience integrating Salesforce with different busines

We are looking for a skilled and experienced Node.js Developer with at least 4 years of professional experience to join our team. As a Node.js Developer, you will be responsible for developing robust and scalable web applications using JavaScript and various frameworks.

Roles and Responsibilities

• Production platform hands-on experience involving Node JS & REST API.

• Hands-on production platform experience working with micro-service back-end architecture.

• Working knowledge of GRPC, HTTPS, and GRAPHQ protocols.

• Well-versed in cloud deployment of code blocks.

• Experience with JS testing and code analysis frameworks such as Mocha.

• Utilize modern JavaScript frameworks such as Express.js and Sails.js to build efficient and scalable applications.

• Work with databases like MongoDB and PostgreSQL using Mongoose and Sequelize ORM.

• Integrate messaging systems like Kafka and RabbitMQ for reliable event-driven communication.

• Write unit tests using Mocha, Chai, and Jest frameworks to ensure code quality and reliability.

• Utilize AWS S3 bucket for secure and scalable storage of data and media files.

• Collaborate with QA engineers to perform thorough testing and bug fixes.

• Work with third-party APIs such as Postman, Twilio, SendGrid, Firebase, and KeyCloak for various integrations.

 Senior backend developers

Minimum 5 years of experience 

Backend skills: MongoDB, Node.js 

Remote work available

(We prefer individual developers over agencies or IT providers)

Role Description

The role is of a Full-stack Engineer who is motivated to actively contribute to the design and development of new product features and enhancements. The role is expected to contribute and support in delivering technical solutions for various problem.

Responsibilities

Hands-on experience to implement solutions using JavaScript(React JS & Node JS)

Develop web/mobile applications using HTML, CSS, JavaScript, Type

Script, React,

In-depth knowledge in JavaScript including ES6+ and Typescript

Experience developing REST and GraphQL APIs with NodeJS and integrations with third-party solutions

Experience in React Native, Android or iOS Native is added advantage.

Working knowledge of SQL and NoSQL database technologies

Experience with TDD and writing robust Unit Test cases.

Exposure to CICD tools, including Git, Maven, Jenkins, Azure

DevOps, App Store deployments

Hands-on development to prototype technical solutions.

Knowledge of any cloud platform solutions (Azure, GCP)

Aware of Agile (Scrum) methodologies

Willing to adapt and learn new/emerging technologies.

Good communication and interpersonal skills

Qualifications

BCA/ MCA / B.Tech. / B.E. / M.Tech. / M.S. in Computer Science

2 - 6 years of experience in development within product-based companies or R&D divisions.

Knowledge in Java, Object-Oriented Programming, Design Patterns, Data structures and algorithms

Our Ideal Candidate

You have a deep interest and passion for technology. You love owning new responsibilities and enjoy working with people who will keep challenging you at every stage. You have strong problem-solving, analytic, decision-making and excellent communication with interpersonal skills. You are self-driven and motivated with entrepreneurial passion and desire to work in a fast -paced, results - driven agile environment with varied responsibilities. You have a passion to mentor and drive technical associates to deliver quality products in an agile environment. You have a flair to setup new process and bring in an innovative mindset to drive the team.

About Company

“Bottom Funnel Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.”

Bottom Funnel provides the system and framework that modern marketers need to generate clients from scratch.BOTTOM FUNNEL is a 360° digital branding and marketing agency that provides a wide spectrum of internet marketing services to enhance the online presence of all kinds of businesses.

We offer global solutions of digital marketing and all IT trending technology solutions, communication through classifieds, web portals, social media networks, advertising channels, and search engines. Our digital experts and business consultants help clients by providing only the best digital marketing strategy to develop through innovation and creativity.

About Us

UnScript.AI is a Deep-Tech company with a focus on creating highly engaging interactive videos solving conversion and engagement problems leveraging the most recent breakthroughs in Artificial Intelligence.

Responsibilities:

Full Stack Engineers at UnScript.AI are involved in all parts of the product life cycle: idea generation, design, planning, execution, and shipping. On day-to-day work, we create reliable, scalable and highly performant systems. A commitment to teamwork, hustle and good communication skills are our key requirements. As Full Stack Engineer, you will lead end-to-end development of modules with complete ownership of design, planning, coding & delivery.

• The Software Development Engineer's core responsibilities include working on highly maintainable and unit-tested software components/systems that address real-world problems.
• Ensure quality at every level be it problem-solving, design, code or bug fixes.
• Should be able to collaborate with product managers, architects and other stakeholders to ensure smooth execution of sprints.
• Own and unblock users on production issues, able to troubleshoot and fix production issues on priority.

SKILL SETS REQUIRED: Kubernetes, AWS/any other cloud, NodeJS, JavaScript, React/Next, Design thinking, API Framework

REQUIRED QUALIFICATIONS

• B.Tech or higher in Computer Science from a premier institute. (We are willing to waive this requirement if you are an exceptional programmer).

• You are a strong coder, Love to explore multiple languages and tech stacks; We are language-agnostic, and we love people who like to explore multiple stacks. We’re looking for people who can write clean, effective code.

• Building scalable & performant web systems with clear focus on reusable modules.

• You are comfortable in a high paced environment and can respond to urgent (and at times ambiguous) requests

• Ability to translate fuzzy business problems into technical problems & come up with design, estimates, planning, execution & deliver the solution independently.

Follow Agile development model to incrementally build out the applications with regular reviews with Product

• Knowledge in AWS would be great to have.

• Ability to work with databases, data pipelines.

About Us:

UnScript is a deep tech startup that builds powerful SAAS tool to generate videos using AI. UnScript was founded by distinguished alums from IIT, with exemplary backgrounds in business and technology. UnScript has raised two rounds of funding from global VCs with Peter Thiel(Co-founder, Paypal) and Ried Hoffman ( Co-founder, Linkedin) as investors. 

The Team:

Unscript was started by Ritwika Chowdhury. Our team brings experience from other foremost institutions like IIT Kharagpur, Microsoft Research, IIT Bombay, IIIT, BCG etc. We are thrilled to be backed by some of the world's largest VC firms and angel investors. 

• Strong proficiency in C language.
• Good understanding of basic network fundamentals and protocols.
• Good skills on system troubleshooting and debugging.
• Good understanding of operation system, socket programing and multi-thread programing.
• Good understanding of REST design and Object-Oriented Design
• Good understanding of JSON syntax and JSON schema syntax
• Knowledge of data structure and different algorithms.

• Research industry-related topics (combining online sources, interviews and studies)
• Write clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Coordinate with marketing and design teams to illustrate articles
• Conduct simple keyword research and use SEO guidelines to increase web traffic Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics Ensure all-around consistency (style, fonts, images and tone)
• Update website content as needed