Customer Sales Executive

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

About Blackhawk Network

Blackhawk Network (BHN) delivers branded payment solutions through the prepaid products, technologies and network that connect brands and people. We collaborate with our partners to innovate, translating market trends in branded payments to increase reach, loyalty, and revenue. We reliably execute security-minded solutions worldwide. Join us as we shape the future of global branded payments.

Overview:

BHN Rewards is a platform for marketers to send & manage global e- gift campaigns like Amazon or Visa e-gift cards. Marketers love how BHN Rewards makes it easy to deliver

gifts to hundreds and thousands of recipients. BHN Rewards is the only integrated gifting partner for the top marketing & survey platforms - SurveyMonkey, Marketo, HubSpot,

and Qualtrics. BHN Rewards has also entered into Employee rewards with our recent launch of BHN Rewards for the Microsoft Teams App.

BHN Rewards was acquired by Blackhawk Networks in August 2021, the global leader in

rewards and incentives.

At Blackhawk Network, we shape the future of global branded payments through prepaid products, technologies, and networks that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty, and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, have global excellence, and be inspiring! Blackhawk is a multi-billion dollar US-based corporation, with headquarters in Pleasanton, California, and offices in over 28 countries.

So, what are you waiting for? Shape your career and join our global network

Responsibilities

▪ Expertise in API testing and experience in working with API based applications

● Expertise and experience in designing Automation Frameworks from scratch

● Strong in Web Services Automation

● Technical expertise in building effective testing frameworks that are highly scalable and reusable. (Karatelabs.io)

● Programming Fundamentals: Proficiency in a programming language, understanding of data structures and algorithms, and knowledge of object-oriented programming principles. (Java and Javascript)

● Software Development Lifecycle: Familiarity with the software development process, agile methodologies, and version control systems.

● Problem-Solving and Analytical Skills: Ability to analyze and solve complex problems, logical reasoning, and troubleshooting skills.

● Database and Data Management: Understanding of relational databases, SQL, and data modeling concepts.

● Web Development: Familiarity with HTML, CSS, JavaScript, and web development frameworks for building web applications.

● Communication and Collaboration: Strong communication skills, ability to work in a team, and willingness to learn and adapt to new technologies.

Qualifications

▪ 1-2 years of experience with Bachelor’s degree in Computer Science

▪ Excellent communication skills

▪ Love for learning new things - Curiosity and grasping abilities

▪ Expert coding and design skills

▪ Thorough understanding of Software Development Life Cycle and Quality methodologies

▪ Experience working with agile/scrum-based teams

▪ Organized, focused on building, improving, resolving and delivering

 SQL Server DBA duties and responsibilities

• Experience in  both sql server DBA and DBA developer

•             Configure and maintain database servers and processes

•             Monitor system's health and performance

•             Ensure high levels of performance, availability, sustainability and  security

•             Analyze, solve, and correct issues in real time

•             Provide suggestions for solutions

•             Refine and automate regular processes, track issues, and document changes

•             Assist developers with query tuning and schema refinement

•             Perform scheduled maintenance and support release deployment activities

•             Database programming skills(writing and understanding Procedures , scripts..)

Good to have experience to SSIS,SSAS SSRS or any reporting tools.

We are seeking a driven, detail-oriented web developer to join our growing team. In this role, you will take the designs created by UI/UX designers and use a mix of HTML5, CSS3, and JavaScript to code those website designs. You will work closely with various members of the organization to play a key role in the successful launch of websites and applications.

• Knowledge of HTML5, CSS3, JavaScript, and content management systems like WordPress
• Translate UI/UX design wireframes to actual code
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Experience with CSS Preprocessors
• Enhance application for maximum speed and scalability
• Write reusable code and libraries
• Experience with RESTful Services and APIs
• Knowledge of asynchronous request handling, partial page updates, and AJAX.
• Good understanding of code versioning tools like Git & SEO principles and ensuring that the application will adhere to them.

• Should have 3-7 years of relevant Experience
• Should be ready to work and handle work without teammates
• Should be ready to work in Evening or Night Shifts
• Ready to join immediately

• Permanent Wor From Home
• No Bar for Right Candidate
• Fixed Internet Allowance
• Saturday Sunday Off

1) UI Design skill

2) Publishing Knowledge about the app store/ Play Store

3) Google map integration

4) Payment gateway integration

5) Firebase integration (push notification and crash report)

6) API Integration in Restfull API

7) Individual project handling (added advantage)

Nature of Work:

This being an advanced level position in the S/W development team the individual is expected to:
Participate as a team member in all phases of the S/W lifecycle, including the analysis and design of S/W systems.

Participate in a detailed level of coding, code walk – through and unit testing of S/W modules.
Participate in integrated testing of product/ package.

Participate in difficult and typical coding assignments with responsibility of a small module consisting of 3 – 5 members.

Participate in exploration/ feasibility study of products.
Have a thorough understanding of the assigned product/ project.

Participate in generating technical documentation of products/ packages.

Providing technical training to the juniors.
Manage allocated resources, keep compliance with discipline and decorum of the organization.

Keep compliance with Systems and Procedures.

Reports to:

Project Manager
Skill Set:
Thorough knowledge of current technological trends in Web based Software 

Strong Working knowledge of JSF/JSP, Servlets, Spring, Web application development and Core Java

• Working knowledge of working with databases using EJB.
• Knowledge of Bug Tracking tool such as Jira, Bugzilla and source code version control systems (SVN, GIT)
• Knowledge of working in Scrum methodology.
• Good to have knowledge of SonarQube and Web Security Aspects.
• Knowledge of Responsive Front End Development using HTML5, JavaScript, CSS3, JQuery, Ajax and JSON.
• Should be able to write test cases for the feature.
• Ability to gather and analyze data & draw logical conclusions

∙         Understanding of company’s vision & goals, business operations

and market

∙         Clear and concise oral and written communication skills

∙         Ability to establish and maintain effective work relationships at

all levels

∙         Great passion for S/W development.

∙         Ability to mentor and guide the juniors.

Office Address:

Tech Mahindra Ltd

• Develop iPhone and iPad handset clients
• Develop architecture and low-end designs based on customer and product management requirements
• Communication of designs and other development issues to developers and managers
• Design, develop and manage automated unit and acceptance tests
• Peer review of design code and tests
• Participate in the agile development program
• Bug Fixing
• Take ownership of deliverables
• Adhere to development methodologies

ESSENTIAL SKILLS/ATTRIBUTES:

• Minimum 5 years Objective-C development
• Excellent knowledge of Objective-C and the iOS SDK.
• Strong knowledge of Swift 3/4.
• Experience developing Universal apps across iOS9, iOS10 and iOS11
• Proficiency in Xcode, Interface Builder, and Instruments.
• Appreciation for the limitations of handset development, especially networking related issues
• Attention to detail and subtleties of UI design and implementation
• Understanding of design patterns
• Ability to design for scalability and resilience
• Strong application process flow and problem-solving techniques
• Strong focus on refactoring and code quality
• Understanding of software configuration management and release management
• High levels of software engineering literacy and communication skills
• Friendly and professional manner
• Third Level Qualifications in computing, mathematics, or science
• Experience with auto-layout and constraints
• #Experience in building web (PWA)/mobile app using ionic/reactjs (react native)

DESIRED SKILLS:

• Experience of working in an agile (XP) environment
• Experience working with Core Data
• Experience in delivering Libraries / SDK
• Experience of other mobile platforms a plus (Android, Windows Phone/Mobile)
• Product development and lifecycle experience
• Experience in unit testing and Test-Driven Development
• Scripting (JavaScript, Ruby, Python, Shell, etc.)
• Knowledge of build systems such as Maven, Fastlane
• RESTful development
• XML, JSON, HTTP, SyncML, HTML 5, CSS, Groovy, UML
• Experience in writing documentation

This is the first senior person we are bringing for this role. This person will start with the training program but will go on to build a team and eventually also be responsible for the entire training program + Bootcamp.

We are looking for someone fairly senior and has experience in data + tech. At some level, we have all the technical expertise to teach you the data stack as needed. So it's not super important you know all the tools. However, having basic knowledge of the stack requirement. The training program covers 2 parts - Technology (our stack) and Process (How we work with clients). Both of which are super important.

• Full-time flexible working schedule and own end-to-end training
• Self-starter - who can communicate effectively and proactively
• Function effectively with minimal supervision.
• You can train and mentor potential 5x engineers on Data Engineering skillsets
• You can spend time on self-learning and teaching for new technology when needed
• You are an extremely proactive communicator, who understands the challenges of remote/virtual classroom training and the need to over-communicate to offset those challenges.
  
  

Requirements

• Proven experience as a corporate trainer or have passion for Teaching/ Providing Training
• Expertise in Data Engineering Space and have good experience in Data Collection, Data
• Ingestion, Data Modeling, Data Transformation, and Data Visualization technologies and techniques
• Experience Training working professionals on in-demand skills like Snowflake, debt, Fivetran, google data studio, etc.
• Training/Implementation Experience using Fivetran, DBT Cloud, Heap, Segment, Airflow, Snowflake is a big plus