Education councellor

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

Position Title: Software Engineer

Position Type: Full Time

Department: Research and Development

Reports to: First Level Manager, Indian Development Centre.

Company Background:

Affiliated with US Group companies, CGLIA Solutions LLP is an innovative Software Product Development Organization developing high available, highly secure, cloud-based enterprise software products catering to the needs of Large Research facilities, University medical centres, Hospitals, Pharma companies in US and worldwide ultimately leading to the development of life saving medications.

CGLIA is known for helping Software professionals to unleash their creativity, turning them into world class professionals, and building their career.

Job Summary:

As a Software Engineer, you assist in the design development of new products for our renowned customers worldwide.

Enhancing the existing applications by identifying the areas of improvements, making recommendations and designing and implementing them.  

Ideal candidate should be a self-starter and, should have excellent problem-solving skills and passionate about developing high quality innovative products exceeding the customer expectations and needs. A keen interest for quality at every stage of development is a must.

Looking for a highly motivated individual who is looking to grow their career in a challenging environment.

Responsibilities:

• Participating in discussion with Product Management teams and Generating the Requirement Specification document that has covers both the functional and Non-functional requirements.
• Participating in discussion with the technical teams and generating the design documents.
• Develop code and update the existing code, ensuring that all the code meets the agreed upon requirements.
• Perform intensive testing of all new and existing programs to ensure they are free of errors and function as intended
• Work closely with the cross functional teams like UI Developers, Business Analysts and Management teams.
• Cultivate an environment of collaboration, commitment, accountability, and creativity and deliver products and services on time with quality delight the customer.
• Actively participating in the hiring process, for Organization growth.
• Updates job knowledge by studying latest development tools, programming techniques, and participating in professional organizations.
• Willing to undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the organization.

Qualifications: (Education, Experience, Skills and Knowledge)

·        Bachelor’s Degree in Computer Science or Information Technology or any equivalent degree.

·        At least 3 plus years of hands on experience in developing cloud-based software.

·        Expertise in developing cloud based distributed applications and must have experience in object-oriented design.

·        Strong hands on experience in using Java, Hibernate, Spring technology stack (Spring MVC, Spring Data, Spring Cloud, Spring Batch, Spring security etc.) along with open source technologies.

• Experience building web and mobile applications using frontend technologies Angular (Angular 1/Angular 2), Bootstrap, Material Design, UX/UI, JavaScript, HTML5, and CSS.

·        Experience on any one of databases like MySQL, MS SQL, PostgreSQL, and Oracle.

·        Exposure with more than one of the Software Development Methodologies.

·        Knowledge on the Code Static Analyzer tools like SonarQube, PMD etc. and, DevOps Tools.

·        Expertise in Security related to Web Applications and mobile applications. and other open source and commercial tools.

·        Ability to work independently and along with teams.

·        Impeccable written English skills, and Oral communication skills along with outstanding interpersonal skills.

·        Eagerness and willingness to learn new technologies.

Role Overview:

You’ll be responsible for lighting high-end architecture and product visuals using Corona Renderer in 3ds Max, ensuring photorealistic output that matches international quality standards.

Key Responsibilities:

• Set up realistic lighting for day/night scenes in Corona Renderer.
• Optimize light balance, shadows, and contrast without compromising realism.
• Work closely with modelers to enhance the final output.
• Troubleshoot render issues, optimize scene settings, and reduce render time.
• Collaborate on animation and still render projects across residential and commercial categories.

Must-Have Skills:

• Strong command over Corona Renderer in 3ds Max.
• Deep understanding of light temperature, GI, HDRI setups, and exposure control.
• Ability to produce natural and cinematic lighting without heavy post-processing.
• Knowledge of LightMix, interactive rendering, and LUTs.
• Minimum 1.5 years of professional experience in lighting for architecture visualization.
• A solid portfolio of lighting renders (interiors + exteriors + products).

Good to Have:

• Experience with animations and render passes.
• Familiarity with After Effects or Photoshop for minor post.

Compensation:

Based on experience and portfolio. Industry-standard pay with specified paid leaves

Performance Tester – Senior Engineer

Qualifications/Skillset Requirements Technical Requirements:

·      6+ years of experience with building/utilising in-house or industry-standard performance test automation using tools like JMeter, BlazeMeter, Taurus, NeoLoad, LoadRunner(Optional)

·      Strong scripting experience including, but not limited to Bash, Python, Perl, Java

·      Working knowledge of TCP/IP, networking topology and experience with network packet-level analysis for troubleshooting

·      Experience in system monitoring techniques and tools such as Perfmon, Linux Performance Observability

·      Experience with one or more Application Performance Management software such as Opnet Riverbed APM, AppDynamics or New Relic.

·      This position requires a dynamic, hard-working and ambitious individual with excellent oral and written communication skills.

·      Knowledge of Unix/Windows hardware, software, and applications environments (Java, .Net and Open Source) and a solid understanding of their associated capacity and performance indicators

·      Experience in investigating and solving complex application/infrastructure performance issues

·      Troubleshooting and JVM optimisation experience with applications deployed on Tomcat/Apache/IIS/Jboss/Websphere containers

·      Experience in working with Docker Containers, Kubernetes, Cloud platform AWS/Azure/GCP

Key Skills:

·      Good Skills on one or more Application Performance Management tools – Opnet Riverbed/AppDynamics/Dynatrace/New Relic

·      Experience in troubleshooting Java/.Net application performance

·      Experience with Database Performance Analysis - Oracle/MySQL/SQL Server/DB2/Hadoop

·      Experience in troubleshooting virtualised infrastructure (compute and storage) performance using tools such as Splunk, vROPS and other industry-standard infrastructure performance tools

·      Linux Performance Observability tools, Windows Performance Analysis of Logs (PAL)

·      Experience with Spunk queries

·      Experience with any capacity management tools 

• Work in collaboration with the application team and integration team to design, create, and maintain optimal data pipeline architecture and data structures for Data Lake/Data Warehouse.
• Work with stakeholders including the Sales, Product, and Customer Support teams to assist with data-related technical issues and support their data analytics needs.
• Assemble large, complex data sets from third-party vendors to meet business requirements.
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL, Elasticsearch, MongoDB, and AWS technology.
• Streamline existing and introduce enhanced reporting and analysis solutions that leverage complex data sources derived from multiple internal systems.

• 5+ years of experience in a Data Engineer role.
• Proficiency in Linux.
• Must have SQL knowledge and experience working with relational databases, query authoring (SQL) as well as familiarity with databases including Mysql, Mongo, Cassandra, and Athena.
• Must have experience with Python/Scala.
• Must have experience with Big Data technologies like Apache Spark.
• Must have experience with Apache Airflow.
• Experience with data pipeline and ETL tools like AWS Glue.
• Experience working with AWS cloud services: EC2, S3, RDS, Redshift.

Around 4 years of experience in creating and implementing Web-based products using REST

API, Node.js, Angular/ React, any database MySQL or No SQL.

Ability to work in an Agile, fast-paced environment, and learn rapidly.

Bachelor degree in computer science, computer engineering or similar.

Experience creating front end applications using HTML5, Angular, LESS/SASS

Hands-on experience with JavaScript Development on both client and server-side

Experience with modern frameworks and design patterns, minimum two-year experience

with MEAN Full stack paradigm

Experience with cloud technologies is a plus

Writing clean, readable, and easily maintainable code.

Must have knowledge of project/task management tools like Jira

Familiarity with Version Control tools like Bitbucket, Git etc..

Basic Knowledge or experience in Testing (Unit and functional) preferred.

Build features and applications with responsive design

Understanding of UI, cross-browser compatibility, and web standards.

Good English communication skills, written and spoken.

Able to work with minimum supervision as well as perform under pressure and meet

Deadlines.

Able to work from our office in Vidyaranyapura, Bangalore.

• Gaining insights of Legistify services and learn intricacies of legal services facilitated by Legistify
• Develop the business towards the projected growth ethically, timely and economically in consultation with the respective head.
• The meta goal for Corporate Alliance Associate is to convert the prospects to paid clients and provide best customer experience for the entire client lifecycle.
• Providing best and professional customer experience to prospects and clients
• Servicing clients dedicatedly and always be available for them ( 24*7 * 365 )
• Recording case details, documents, paid installments, due installments, and milestones for every client.
• Send Predefined Structured Email Templates to Clients. If not pre defined, mail should be properly structured, formatted and legible