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Shubham Vishwakarma
Full Stack Developer - Averlon
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Position – Customer Service Executive (Chat/Email Process)
As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!
Customer Service Executive Duties:
· Respond promptly and professionally to customer inquiries received through email and chat platforms.
· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.
· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.
· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.
· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.
· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.
· Collaborate with internal teams to resolve customer issues and improve overall customer experience.
· Meet or exceed productivity and quality standards set for the role.
· Maintain customer data and records accurately in the designated systems.
Candidate Qualifications & Skill Requirements
· Candidate should ideally have 2 - 5 years of experience in the similar profile
· Graduate (Any)
· Previous experience in customer service or a similar role is preferred.
· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.
· Proficiency in typing with a high level of accuracy and speed.
· Ability to multi-task and effectively manage time in a fast-paced environment.
· Good problem-solving skills and the ability to think critically.
· Excellent interpersonal skills with a customer-centric approach.
· Proficiency in using computers and knowledge of email and chat platforms.
Fill Form : https://forms.gle/wTNfwmUfPyB4HuSx8
MemoNeet, a leading Edtech Startup with over 900K+ downloads for NEET exam preparation about to reach Million Users, is on a mission to empower students through innovative technology. We are seeking a skilled and dedicated Marketing Executives
Jd :
1.Identify relevant influencers aligned with our brand values, target audience, and marketing objectives.
2.Reach out to influencers & establish partnerships
3.Negotiate terms, contracts, and compensation agreements with influencers, ensuring mutual benefit.
4.coordinate with influencers and create engaging /creative content
5. Stay up to date with current market trend
6. Coordinate with Marketing Team & other departments to Support & achieve overall marketing goals
7.Given the requirement work on any tasks provided by the marketing team
Requirements
*Proven Experience in Influencers Marketing (Ed tech preferred)
*excellent communication & negotiation skills
*Basic Designing (Canva), script writing skills required
*Should be able to think Creative & implement ideas
*self motivated and able to work with minimum supervision
*Strong Analytical Skill to Track & Measure campaign performance and influencers roi
*MS Office
*Should be Cross Functional
About Company
Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.
About the job
As an Assistant Manager – Finance & Accounts, you would be responsible for managing Accounts payable, Banking & Payments, Monthly Closing and Reconciliations, Statutory Filings - Audit & Secretarial and other related activities.
Roles & Responsibilities:
• Daily & Weekly review - Vendor bills, employee expense reimbursement & other transactions according to stipulated guidelines.
• Preparation of weekly payment tracker file and weekly payment uploads in different banking portals
• Corporate Card transactions review & reconciliations.
• Maintain Fixed Assets Register.
• Coordinating with Account Executives, Vendors & Internal teams on routine stuff
• Weekly & Monthly bank reconciliations in Intacct for all the 5 entities.
• Petty Cash Management & Payouts.
• Imprest Accounts reconciliations.
• Monthly TDS - transaction verification and payments.
• Accruals and Prepaid Exp Tracker - Booking of accounting transactions & completion of reconciliation statement on monthly basis.
• AP Ageing reconciliation with Trial Balance.
• Inter Company reconciliations – monthly.
• Statutory Monthly & Quarterly Tax Returns - Overseas & India (VAT & GST).
• TDS, GST & VAT Returns - Data validation and coordination with consultants for filing
• Foreign Lability & Assets Report (FLA), MSME Returns, MCA filings, APR filings, ROC and other related filings
• Board Minutes - Data sharing and coordination with consultants.
• Tax Returns filings verification.
• Assistance to Internal teams in Annual Audits.
• Project assigned by Finance Head & Finance Manager.
Requirements:
• Master’s Degree in of Commerce (M. Com)
• 7-9 years of relevant experience
• Robust oral and written communication and presentation skills
• High degree of computer literacy, working knowledge of Microsoft Office suite, especially MS Excel
• Experience in any ERP like Quickbooks, Intacct, Tally, Expensify etc.
• Strong attention to deadlines and detail – ability to handle multiple tasks simultaneously.
Job Description:
- Manage our company's social media accounts.
- Research and plan content strategy for social media campaigns by considering the latest trends.
- Develop and publish engaging posts that engage audiences and promote our brand.
- Schedule social media posts using online schedulers.
- Build a community by engaging the audience with meaningful conversations and responding to their comments.
- Connect with industry influencers for brand promotions.
- Monitor brand mentions and promote user-generated content to connect with the audience personally.
- Analyze social media analytics to measure the performance of the campaigns.
- Stay updated about the latest features and other offerings of social media platforms.
Requirements:
- 02-04 years of experience as a Social Media Executive or a similar role.
- Exceptional knowledge of leading social media platforms, such as Instagram, Facebook, Twitter, and LinkedIn.
- Portfolio of social media campaigns handled in the past.
- Having outstanding copywriting skills would be an added benefit.
- Good understanding of social media ads.
- Sound knowledge of influencer marketing.
- Bachelor's/Master's degree in marketing, media, or related field.
- Good written and verbal communication skills.
- Basic customer service skills.
- Good time management skills.
Interested candidates can share their profile on jaipur.hr @ taxcpc.com or on whatsapp 8 1 0 7 0 1 0 1 9 9
JD For Process Trainer –surat
Immediate Joiner With Telecom Process Training Experience
Should Have Good English Communication Skills
Should Have Minimum 2-5 Yrs. Experience In Telecommunication
Open For Travelling
Ok With 12 Months Contract
6 Days In A Week
Must Be Proficient In Local Language
Education And/Or Experience Equivalent To A Minimum Of A Bachelor's Degree From An Accredited University.
Retail Experience With A Proven Track Record.
Minimum Of Four Years’ Experience In Retail Training That Includes Creating A Training Program And Delivering To A Retail Team.
Ability To Identify A Training And/ Or Development Gap And Ability To Develop Training Sessions From The Ground Up To Fill The Gap.
Strong Interpersonal Skills Including Listening, Negotiating, Oral And Written Communication Skills Along With The Ability To Interact With Diverse Personalities.
Ability To Motivate, Teach And Inspire Retail Staff.
Excellent Presentation And Platform Skills And An Up To Date Knowledge Or Contemporary Training Techniques
1. You will be responsible for accelerating the growth (Reach, Activation, Engagement, Retention and Revenue) through the use of metrics and game-changing marketing strategies and technologies.
2. You will be evaluating platform traffic, customer usage, and other data to better understand customer engagement and conversion rates.
3. Analyse large sets of user data to identify user cohorts that convert well and collaborate with the performance marketing team to acquire more of these users
4. You will specialize in creating content, developing new growth programs, testing, and executing these programs.
5. You will be experimenting aggressively with copy, visuals, messaging to each user segment and scaling what works.
6. Conduct primary user research to understand blockers in the product flow to conversion, as well as get feedback on messaging, value propositions and visuals.
7. You will manage communication across our community groups such as (FB, Instagram, Sharechat, Telegram and Twitter) which includes posting, replying to comments, and answering queries.
8. You will identify opportunities for and carve out ownership for unique content.
9. You will partner with Product and Content teams to define an appropriate narrative that will accompany Lamamia as it is presented to various audiences.
10. You will be collaborating with other teams (Marketing, Sales and Product) in order to develop user journeys to implement effective marketing campaigns.
11. Together with the teams, you will create new work processes and constantly utilize technology to enrich Lamamia’s relationships with the users.
REQUIRED MARKETING SKILLS and TOOLS:
1. Analytics Tools (Google Analytics, Mixpanel, Amplitude, CleverTap, etc.)
2. Marketing Tools (Branch, Moengage, Webengage, marketo, customer.io and Ad Managers of Facebook, Instagram, Sharechat, Youtube, Google, etc.)
3. Community Building & Management (Messaging, Texting, Posting, emailing, etc.)
4. Copy writing, Content Creation, User Research, A/B testing, Brand building, PR.
5. Collaboration, Partnership, Teaming up
6. Customer Obsession, Growth mindset, Learning attitude
7. Leadership Traits (Empathy, Self-motivated, Goal-oriented, Biased-To-Action, Taking ownership)
DESIRABLE EXPERIENCE and EXPOSURE:
1. Managing B2C go-to-market campaigns, preferably within an Ed-Tech company.
3. Demonstrated ability to analyze and distill data into actionable insights.
4. Excellent communication skills in order to interface with customers and collaborate in a cross-functional team environment.
5. Experience in market research and A/B testing.
6. Startup mentality where you’re ready to hustle in getting things done and take up different tasks when appropriate.
7. At least 1 year in a performance / growth / acquisition marketing role is a must. Previous experience in a product led company is a plus
JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
Python
Django
Flaskprocessing nearly 6 million transactions every month. By the end of this year, we will be growing this number to 10 million. The most defining aspects of our work related to — consistency, reliability,scalability and agility. We make use of a wide variety of technologies and process significantly large amounts of data on a daily basis.
We are looking for backend engineers who have an appetite to explore new technologies, while building applications that can scale well both in terms of execution speed and the size of data that is
processed.
You will:
• Work closely with the product management team to understand the scope of an application
• Expected to research for ideal technologies that can work ideally for given problem statements
• Have a good grasp of how to design and implement APIs in conformance to the protocols of REST and GraphQL.
• Need to have a good understanding of network principles related to latency, throughput,bandwidth, security — and how to monitor them.
• Take ownership of the correctness of your work both in terms of functional and usability aspects
• Apply the best practices of software development when it comes to SCM, managing issues and most importantly, documenting your work.
We are looking for someone who has:
• 1+ years of experience in building integration solutions with REST and GraphQL APIs,Databases, email, SMS, etc.
• Familiar with the concepts of distributed systems esp. Queues.
• A sound understanding of disparate persistence systems SQL and NoSQL storage systems.
• Worked with Python on a regular basis and is conversant with the dominant frameworks like
Django, Flask and those required to implement RESTful/GraphQL protocols.
• A strong understanding of data structures.
• The ability to communicate results clearly in a verbal and written manner
Nice to haves:
• Experience in a high growth technology company
• Conversant with the AWS platform and have a good understanding of working remotely on servers using SSH and CLI.
• Can install and operate infrastructure applications which can be used to monitor performance, alert and recover.
Machine Learning (ML)Python
C++Nactus is at forefront of education reinvention, helping educators and learner’s community at large through innovative solutions in digital era. We are looking for an experienced AI specialist to join our revolution using the deep learning, artificial intelligence. This is an excellent opportunity to take advantage of emerging trends and technologies to a real-world difference.
Role and Responsibilities
- Manage and direct research and development (R&D) and processes to meet the needs of our AI strategy.
- Understand company and client challenges and how integrating AI capabilities can help create educational solutions.
- Analyse and explain AI and machine learning (ML) solutions while setting and maintaining high ethical standards.
Skills Required
- Knowledge of algorithms, object-oriented and functional design principles
- Demonstrated artificial intelligence, machine learning, mathematical and statistical modelling knowledge and skills.
- Well-developed programming skills – specifically in SAS or SQL and other packages with statistical and machine learning application, e.g. R, Python
- Experience with machine learning fundamentals, parallel computing and distributed systems fundamentals, or data structure fundamentals
- Experience with C, C++, or Python programming
- Experience with debugging and building AI applications.
- Robustness and productivity analyse conclusions.
- Develop a human-machine speech interface.
- Verify, evaluate, and demonstrate implemented work.
- Proven experience with ML, deep learning, Tensorflow, Python
MongoDB
NodeJS (Node.js)
Angular (2+)
Express
Java
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Full Stack Developer - Averlon