E-commerce Lead

We seek a sharp, driven, and experienced Product Manager to lead our investments vertical, focusing primarily on mutual funds. This role requires someone who understands investment products deeply, has a user-first mindset, and can work seamlessly with design, tech, and business teams to build scalable solutions.

Key Responsibilities:

● - Own and evolve the investment products roadmap, with a strong focus on mutual funds.

● Understand advisor/distributor needs and translate them into intuitive product experiences.

● Collaborate closely with Tech, design, and sales to deliver high-impact product features.

● Conduct data-driven analysis to identify trends, performance, and growth opportunities.

● Ensure regulatory compliance and smooth integration with AMCs and backend systems.

● Conceptualise and run campaigns for employees and partners to drive product engagement and sales.

● Drive product adoption and engagement with internal teams and end users.

Requirements:

● 3+ years of product management or relevant experience in the financial services industry.

● Solid knowledge of investment products, especially mutual funds.

● Strong analytical and problem-solving skills with a data-oriented mindset.

● High attention to detail and structured thinking.

● Bonus: experience in sales or working closely with sales/distribution teams.

● Excellent communication and interpersonal skills; ability to influence cross-functional stakeholders.

● Business-savvy with a passion for improving customer outcomes. 

What we want to accomplish and why we need you?

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

What will you do everyday?

As a backend engineer you will be responsible for building the Haptik platform which is used by people across the globe. You will be responsible for developing, architecting and scaling the systems that support all the functions of the Haptik platform. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues. 

Ok, you're sold, but what are we looking for in the perfect candidate?

Develop and maintain expertise in backend systems and API development, ensuring seamless integrations and scalable solutions, including:

• Strong expertise in backend systems, including design principles and adherence to good coding practices.
• Proven ability to enhance or develop complex tools at scale with a thorough understanding of system architecture.
• Capability to work cross-functionally with all teams, ensuring seamless implementation of APIs and solutioning for various tools.
• Skilled in high-level task estimation, scoping, and breaking down complex projects into actionable tasks.
• Proficiency in modeling and optimizing database architecture for enhanced performance and scalability.
• Experience collaborating with product teams to build innovative Proof of Concepts (POCs).
• Ability to respond to data requests and generate reports to support data-driven decision-making.
• Active participation in code reviews, automated testing, and quality assurance processes.
• Experience working in a scrum-based agile development environment.
• Commitment to staying updated with technology standards, emerging trends, and software development best practices.
• Strong verbal and written communication skills to facilitate collaboration and clarity.

Requirements*:

• A minimum of 5 years of experience in developing scalable products and applications.
• Must Have Bachelor's degree in Computer Engineering or related field.
• Proficiency in Python and expertise in at least one backend framework, with a preference for Django.
• Hands-on experience designing normalized database schemas for large-scale applications using technologies such as MySQL, MongoDB, or Elasticsearch.
• Practical knowledge of in-memory data stores like Redis or Memcached.
• Familiarity with working in agile environments and exposure to tools like Jira is highly desirable.
• Proficiency in using version control systems like Git.
• Strong communication skills and the ability to collaborate effectively in team settings.
• Self-motivated with a strong sense of ownership and commitment to delivering results.
• Additional knowledge of RabbitMQ, AWS/Azure services, Docker, MQTT, Lambda functions, Cron jobs, Kibana, and Logstash is an added advantage.
• Knowledge of web servers like Nginx/Apache is considered a valuable asset.
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* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. 

Tell me more about Haptik

• On a roll: Announced major strategic partnership with Jio. 
• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. 
• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. 
• Huge market: Disrupting a massive, growing chatbot market. The global market is projected to attain a valuation of US $0.94 bn by the end of 2024 progressing from US $0.11 bn earned in 2015. 
• Great customers: Businesses across industries - Samsung, HDFCLife, Times of India are some that have relied on Haptik's Conversational AI solutions to engage, acquire, service and understand customers. 
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. 

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and don't shy away from breaking things! 

• Play an integral part in managing E-commerce project and planned website release from inception to completion
• Shift our current Shopify website to magento
• Create accurate development and support tickets and instruct and manage the relationship with the external development team.
• Work closely with our Ecommerce platform provider on areas such as site performance, site speed, infrastructure, and new product releases.
• Working with website monitoring and testing tools to ensure the website is performing optimally at all times.
• Work with Business Units to develop Ecommerce digital plans to improve conversion from all key channels
• In depth knowledge of PHP, HTML, CSS & JS

• Minimum of 9 yrs of experience as Business Analyst, 2 yrs exp as Product Owner
• Take the lead of scrum teams as the  Product Owner/Business Analyst
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Updating, implementing and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and PPT.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top performing teams.
• Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements 
• Ensure that the team always has an adequate amount of prior prepared tasks to work on
• Plan and prioritize product feature backlog and development for the product
• Define product vision, road-map and growth opportunities 
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Provide backlog management, iteration planning, and elaboration of the user stories
• Work closely with Product Management to create and maintain a product backlog according to business value or ROI
• Lead the planning product release plans and set the expectation for delivery of new   functionalities
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Research and analyze market, the users, and the roadmap for the product
• Follow our competitors and the industry 
• Keep abreast with Agile/Scrum best practices and new trends

We are looking to hire a talented ruby on rails developer to manage the interchange of data between our users and the server. You will be responsible for developing and maintaining the server-side logic for the central database, testing performance, troubleshooting, and integrating front-end elements into the application.

To ensure success as a ruby on rails developer, you should have extensive experience working with ruby and back-end integration techniques. Ultimately, a top-level ruby on rails developer can create clean, functional code that perfectly suits the needs of the company.

• Experience working with HTML5, CSS3 in user interface design.
• Understanding of web technologies including one or more of the following:, Javascript (React, Angular, Node, D3, etc.)
• Expert knowledge on CSS preprocessors like Sass and LESS
•  Experience on  RESTful API.
• Strong typography, layout and visual design skills.

• Good exposure to databases, SQL queries
• Good analysis skills in order to troubleshoot and resolve the problems.
• Creative to suggest ways to simplify the UI workflows