E-commerce Executive

Job description:

1. Coordinating and Monitoring the Team Members to ensure that all Deliveries are Prepared and delivered to Customers within Stipulated Timelines.

2. Coordinating with Customers for Data & fee collection, Clarification of Suspense, and getting any Missed/Unclear Document Sets.

3. Scheduling Client Visits with DCs/Negotiators for Data Collection per the Pre-Determined Frequency set with Customers.

4. Escalating to Management any Issues they are Facing with Customers/Team Members.

Required Candidate profile:

1. Any Graduate (Preferably B.Com & M.Com)- Married Women mostly preferable.

2. Experience Working in an Accounts/Audit Office is an Added Advantage.

3. Prior Experience in using any Accounting Software is an Added Advantage.

Responsibilities:

-Manage and oversee the day-to-day operations of a WORKIE location or multiple locations.

- Ensure the smooth functioning of facilities, services, and amenities provided to members.

- Handle member inquiries and resolve operational issues promptly.

- Collaborate with the community team to create a positive and productive workspace environment.

- Oversee facility maintenance and coordinate with vendors.

- Assist in budget management and cost control.

- Implement operational policies and procedures.

- Maintain high levels of member satisfaction through exceptional service delivery.

- Support and contribute to community-building efforts within the WORKIE space.

Hiring at JRG Financial Services Pvt Ltd

Summary of Hiring Deputy Manager/Asistant Manager

Role:

1. Process client instructions, forms, and applications

2. Follow up to ensure that appropriate timely action was taken on customers' instruction

3. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution

4. Maintain updated records of applications and relevant documents

5. Follow communication procedures, guidelines, and policies

Apply Here- https://jrgfinancial.com/join-our-team/

Qualifications

Minimum Graduate

Job Description:

• Responsible for helping in data preparation and data pull
• Should be able to cut and slice data to extract interesting insights from the data
• Work closely with cross-functional teams, TPMs & PMs to execute deliverables
• Identify key requirements needed from cross-functional teams and external vendors
• Accountable for delivering against established business goals/objectives
• Analyse, evaluate, and overcome program risks, and produce program reports for senior management and stakeholders
• Working on strategy development to enhance user experience
• Work with development teams to learn existing projects and different use cases.
• Hands-on experience in Excel & MS Office - Expert, SQL will be preferred

Technical Skills:

• Sales & acquisition experience, Customer Service, Customer Relationship, Relationship Management
• Be self-driven, and show the ability to deliver on ambiguous projects with incomplete data

Desired Skills:

• An ability and interest in working in a fast-paced, ambiguous, and rapidly changing environment
• Should have worked on Business Projects for an organization, Ex: customer acquisition, and customer retention.

1-3 Years’ experience (maximum 3 years) in Business Analyst/Program Manager/Project Manager role having good knowledge of SQL, Excel, and MS Office

Requirements:

• Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation. 
• Prior work experience in tax software solution or tax advisory companies preferred.
• Ability to effectively service large portfolio of customers
• Excellence in Interpersonal Skills with strong command on spoken and written communication skills
• Ability to thrive in a multi-tasking environment

Roles and Responsibilities:

• Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
•   Logging and keeping records of customer/employee queries
• Analysing call logs so you can spot common trends and underlying problems, to guide support team
• Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
• Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
• Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
• Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
• Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
• Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio. 

• Express their operations strategies and objectives to make sure that the company reaches its target and operates effectively.
• Assisting higher executives.
• Working directly with customers handling the documentations.