E-commerce Executive

Who you are ?

SERP Forge is looking for a proactive and client-focused Client Success Manager to help our clients achieve their SEO and link-building goals while building long-term relationships that drive retention and growth.

As a Client Success Manager, you'll serve as the primary point of contact for clients after they become customers. You'll work closely with our SEO, outreach, content, and sales teams to ensure smooth onboarding, exceptional communication, successful campaign execution, and outstanding client experiences.

This role is ideal for someone who enjoys building relationships, solving problems, managing projects, and helping clients get maximum value from the services they purchase.

What You'll Do

• Onboard new clients and understand their goals, requirements, and expectations
• Serve as the primary point of contact for assigned accounts
• Build strong relationships with clients and key stakeholders
• Coordinate with internal teams to ensure successful campaign delivery
• Provide regular updates, reports, and progress communication
• Manage feedback, approvals, revisions, and client requests
• Monitor account health and identify potential risks proactively
• Improve retention through excellent communication and service
• Identify upsell and cross-sell opportunities where appropriate
• Maintain accurate client records and activity history in Pipedrive

What We're Looking For

• Excellent written and spoken English
• Strong relationship-building and communication skills
• Strong organizational and project management abilities
• Ability to manage multiple client accounts simultaneously
• Problem-solving mindset
• High attention to detail
• Professional and confident client-facing communication
• Ability to handle difficult conversations diplomatically

Preferred Experience

• 2+ years of Client Success, Account Management, Customer Success, or Account Management experience
• Experience working in an SEO, digital marketing, SaaS, or agency environment
• Experience managing international clients
• Experience using CRM platforms such as Pipedrive, HubSpot, Salesforce, or Zoho CRM
• Experience working with remote teams

Bonus Points If You Understand

• SEO
• Link Building
• Digital Marketing
• SaaS Businesses
• Agency Operations
• Client Retention Strategies
• Customer Success Processes

Tools You'll Use

• Pipedrive
• Slack
• Google Meet
• Google Workspace
• Service Provider Pro

What Success Looks Like

Within your first few months, you'll be expected to:

• Manage client communications confidently
• Successfully onboard clients independently
• Maintain accurate CRM records
• Coordinate effectively with internal teams
• Build strong client relationships
• Identify opportunities to improve retention and account growth

Why Join SERP Forge?

• Fully remote role
• Work with international SaaS companies, agencies, and brands
• Direct impact on client retention and business growth
• Opportunity to help shape our client success processes
• Collaborative and growth-focused environment
• Long-term career progression opportunities

How to Apply:

Please send:

• Your resume
• A short introduction about yourself
• Details of your client-facing experience
• Any experience with SEO, digital marketing, SaaS, or agency services

Shortlisted candidates may be asked to complete a client communication assessment or account management exercise.

If you're passionate about building client relationships, delivering exceptional customer experiences, and helping clients succeed, we'd love to hear from you.

Job description

Position - Video Editor

Exp - 0-3 years (Freshers are most Welcome! )

Job Type - Full Time

Location - Ambattur, Chennai

Summary

The Video Editor primarily focuses on editing short-form video content such as Instagram reels, YouTube shorts, and TikTok clips. This role supports the senior video team with long-form video editing, ensuring engaging, well-polished videos aligned with content strategies.

Formats: YouTube Videos, Shorts and Reel formats, Social Media content.

Key Responsibilities

• Short-Form Video Editing
• Edit and assemble reels, shorts, and other short video formats tailored for social media platforms.
• Apply subtitles, sound effects, motion graphics, and filters to enhance engagement.
• Support for Long-Form Content
• Assist the senior video editor in cutting, sequencing, and refining long-form videos such as YouTube content.
• Prepare rough cuts and incorporate feedback for final versions.
• Asset Management
• Organize raw footage, sound files, and final exports in an efficient file system.
• Ensure all video files are correctly named, stored, and backed up.
• Collaboration
• Work closely with motion graphic designers to integrate animated elements smoothly into videos.
• Coordinate with content creators and social media teams to align edits with messaging and trends.
• Trend Awareness & Continuous Learning
• Stay updated on video editing software features and social media video trends.
• Explore creative editing techniques and new tools to improve video appeal.
• Quality & Deadline Management
• Deliver high-quality videos within set deadlines, maintaining brand standards.
• Troubleshoot and resolve technical issues during editing.

General Responsibilities

Escalation & Clarity

• Flag any unclear content, controversial ideas, or doubtful information, messages, queries to the Project Head before proceeding.
• When unsure about any matter, seek clarification instead of making assumptions.

Team Support & Flexibility

• Support the team in the absence of other members and assist with cross-functional tasks when needed.
• Perform any additional tasks assigned by the Team Leader, Project Head, or Management to ensure timely completion and overall project success.

Confidentiality & Information Sharing

• Share information only with relevant internal team members.
• Do not disclose confidential or unauthorized details under any circumstance.
• Follow communication and file-sharing protocols as directed.

Professionalism & Accountability

• Collaborate respectfully and professionally with all internal and external stakeholders.
• Take ownership of assigned tasks and ensure their timely and quality completion.
• Adhere to company policies, guidelines, and procedures at all times.

Note: Send your Resume attached with Portfolio

Let’s get started on building your path to success!

ROLES AND RESPONSIBILITIES

We are looking for an experienced Logistics Executive with 5 years of proven expertise in managing end-to-end logistics operations, transportation coordination, warehouse management, and supply chain optimization. The ideal candidate should have strong analytical, coordination, and problem-solving skills, with a solid understanding of logistics software and industry best practices.

• Plan, implement, and monitor inbound and outbound logistics operations.
• Coordinate with suppliers, transporters, warehouses, and internal departments to ensure smooth and timely deliveries.
• Optimize transportation costs and delivery timelines through effective route planning and carrier negotiation.
• Monitor inventory levels, stock movements, and ensure proper documentation and record-keeping.
• Track shipments and resolve issues related to delays, damages, or losses.
• Analyze logistics data and prepare regular reports on KPIs (cost, delivery times, inventory levels, etc.).
• Continuously improve processes to increase efficiency and reduce operational costs.
• Use ERP/logistics software (e.g., SAP, Oracle, TMS, WMS) for planning and execution.
• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 5 years of hands-on experience in logistics or supply chain roles.
• Knowledge of logistics procedures, transportation management, and inventory control.

Job Title: Email Outreach & Marketing Specialist

• Location: Gurgaon
• Experience: 0-1 year
• Employment: Full-time (5 days)
• Salary: 4-5 LPA

Immediate availability to join is required.

Responsibilities:

• Develop targeted email campaigns and draft personalized outreach emails for prospects and partners.
• Analyze campaign data to optimize for better results, including email subject lines.
• Maintain and organize data effectively, multitask, and execute experiments with creativity.
• Monitor and analyze email performance metrics, including open rates, click-through rates, and conversions.
• Implement A/B testing to refine email content, subject lines, and calls-to-action.
• Segment email lists based on user behavior and demographics to personalize content.
• Conduct cold calls as required to drive engagement and book meetings.
• Occasionally conduct face-to-face client meetings.
• Create email databases for lead generation and stay updated with industry trends and best practices in email marketing.

Must-Haves:

• Excellent writing and communication skills.
• Familiarity with AI language models and prompting.
• Analytical mindset and data interpretation abilities.
• Passion for startups and entrepreneurship.
• Immediate availability to join.
• Ability to multitask in a fast-paced environment.

Job Description

• Independently own one or more multiple modules, which includes: requirement analysis, design, development, maintenance & support
• Write extensive, efficient code to address complex modules and that handles interaction between multiple components.
• Rapidly iterate to add new functionalities and solves complex problems with simple and intuitive solutions
• Produce architecture with clean interfaces, that are efficient and scalable
• Participate and contribute to architectural discussions
• Perform design and code reviews
• Perform technical feasibility and trade off studies & guides others to perform these studies
• Solve production issues. Investigate and provide solutions to minimize the business impact due to outage
• Continuously improve performance metrics of modules you own.
• Collaborate effectively across teams to solve problems, execute and deliver results

Requirements

• 2+ years of relevant industry experience in MERN stack
• A deep understanding of JavaScript
• Experience working with SQL and NoSQL databases
• Experience with Unit and Integration tests
• Experience with CI/CD
• Experience with MathJax/Latex
• Experience with large scale video streaming

Regional Sales Manager

Company Profile

Ashnik is a leading enterprise open source solutions company in Southeast Asia and India, enabling organizations to adopt open source for their digital transformation goals. Founded in 2009, it offers a full-fledged Open Source Marketplace, Solutions, and Services – Consulting, Managed, Technical, Training. Over 200 leading enterprises so far have leveraged Ashnik’s offerings in the space of Database platforms, DevOps & Microservices, Kubernetes, Cloud, and Analytics.

As a team culture, Ashnik is a family for its team members. Each member brings in different perspective, new ideas and diverse background. Yet we all together strive for one goal – to deliver best solutions to our customers using open-source software. We passionately believe in the power of collaboration. Through an open platform of idea exchange, we create vibrant environment for growth and excellence.

Responsibilities

• Create strong relationships with key client stakeholders at both senior and mid-
  management levels
• Create & articulate compelling value propositions around the use of Open-source technology
• Understand Ashnik’s capabilities & services and effectively communicate offerings to the customers
• Create, implement and own a sales pipeline to manage customer lead intake, outbound activity, prioritization and metrics for measurement of deal status
• Understand the competitive landscape and market trends
• Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products/technologies
• Desire to own projects and exceed expectations, with ability to find solutions and deliver results within a rapidly changing, entrepreneurial, technology-driven culture
• Ability to identify and solve client issues strategically
• Excellent interpersonal skills, with the ability to communicate effectively with management and cross-functional teams, for both technical and non-technical audiences
• Work with the Sales, pre-sales, technical and Operations, teams to implement targeted sales strategy
• Generate and maintain accurate Account and Opportunity plans
• Work with internal teams on behalf of clients to ensure the highest level of customer service
• Interface with technical support internally to resolve issues that directly impact partners
• Establish high levels of quality, accuracy and process consistency for the sales team
• Reporting and analytics
• Ensure reports and other internal intelligence and insight is provided to the sales team
• Keen business sense, with the ability to find creative business-oriented solutions to problems.

Qualification and Skills

• Graduate with minimum 8-10 years of experience in selling IT software products to large enterprises in South India
• Strong skills in enterprise sales cycle
• Familiarity with open source software is highly desirable
• Strong communication and presentation skills

Location: Bangalore

Package: upto 20L

We are looking for a Technical Content Writer with 4+ years of experience in producing high-quality documentation that can contribute to the overall success of our products. The selected candidate will work collaboratively with developers, quality assurance engineers, product managers, and usability experts to make our products easier to understand and use.

Job Responsibilities:

• You will be responsible for authoring tasks, creation, and integration of printed or electronic end-user documentation
• Document ongoing software developments in applications, products, and services
• Develop user guides, technical specification documents, online help files, API documents, feature description documents, How-To articles, and other ad hoc documentation deliverables
• Contribute to process improvements for enhancing efficiency
• Demonstrate ability to communicate effectively with developers and SMEs to gather knowledge on functional requirements
• Create tutorials to help end-users use a variety of applications
• Create and maintain the information architecture
• Provide estimates about documentation tasks to the Scrum Master
• Provide technical documentation for newly developed features on time and as per the defined quality standards

Required Skills:

• 4+Years of Relevant experience in the field of technical documentation
• Knowledge of end-user documentation/product documentation/technical documentation
• Excellent technical writing skills
• Creative conceptual thinker
• Impeccable command over grammar with excellent communication skills
• Proficient in working with an XML editor, authoring, and other graphics-related tools like SnagIt, Visio, etc

Title: Associate Consultant – Recruitment and co-ordinations

Reporting to: Head of Business

Location: Bangalore

About Us

Think Taank Consultants a franchisee unit of Antal International Networks is a recruitment firm with focus in Mid, Senior and Leadership level hiring based in Bangalore,

Support by Antal:

We are supported by our brand “Antal”, Antal trains us in handling all the nuances in recruitment.

Log into: http://www.antal.com">www.antal.com for more details.

Our strength – Networking

We are a large network of 30plus offices PAN India with over 200+ consultants working on both IT and Non-IT roles

Job Description

Broadly there are 2 major activities:

Recruitment and co-ordinations

Office Administration

Recruitment and co-ordinations

Managing Freelance Consultants / Network partners on end-to-end recruitment activities.

Client co-ordinations – Recruitments and strengthening business relations.

Manage the entire recruitment activity:

Once you have a JD, evaluate / qualify every requirement, understand the client’s expectations completely.

Distribute the requirements to relevant consultants and partners.

Receive the profiles from consultants, evaluate and share it to clients.

Handle end to end recruitment co-ordinations between clients and consultants.

Take control of all prospective candidates during the 2^nd and final stage Interviews and understand their keenness and have backup plans accordingly.

Stay in touch with offered candidates till such time they Join.

Evaluate the running mandates and take appropriate decisions – STOP / HOLD / CONTINUE

Ensure you and your team spends time on productive mandates – TIME / VALUE / MONEY

Manage / Motivate / Assist consultants:

You should manage, guide, and assist consultants for functionally smoothly.

Motive the consultants to earn attractive Incentives.

Evaluate the consultant’s basis their performance, commitments, quality of work, etc.,

Coordinate with BD team:

You will coordinate with BD team / Account head in case of any help to address any client related issues, work jointly as a team and resolve.

Admin. / Backend work:

Maintain all reports and data on all recruitment related activities of the office.

*Daily / weekly / monthly reports of all consultants

*Performance reports of all consultants

*Data base of all roles worked (Resumes and excel sheets)

*Data base of clients

*Maintain and Manage all Job portals.

Other activities:

*Sourcing candidates for our office                                                                               

*Manage and Maintain all Job portals.

*Job posting activities across various portals.

*Preparing formats / templates / presentations.

Measurable Objectives: Your performance will be measured basis on how you plan, guide, manage, maintain data, reports, analysis, etc., - Translate to measurable performance.

Work timing: 9.00am to 6.00pm (Monday to Friday)

Work from home: Considering the current pandemic the work will be from home, in the situation improves, we will have to meet in person once in a week for review meetings.

Work from office: We will evaluate the situations with respect to COVID, have all protocol measures keeping employee safety is key and take a decision, our next evaluation on this would be during the month of October 2021.

Ideal candidate: This role would suit someone who has the following qualities:

1. Great Passion to learn
2. Excellent communication skills – English vernacular
3. Excellent in written communications
4. Excellent computer skills – Excel and word
5. Basic knowledge on IT skills – Java, Phyton, etc.,

Note: All other necessary trainings will be provided by us.

Learnings - What will you learn?

Industry Knowledge (Across sectors we work)

Hierarchies in the organization & how does an organization function.

Client expectations

Candidate sourcing & Candidate assessments,

Entire Recruitment cycle, challenges in hiring good talent, etc.

Solutions to candidate and client related challenges.