E-Marketing / Digital Marketing

What you will do:

• Understand the process of CaaStle business teams, KPIs, and pain points
• Build scalable data products, self-service tools, data cubes to analyze and present data associated with acquisition, retention, product performance, operations, client services, etc.
• Closely partner with data engineering, product, and business teams and participate in requirements capture, research design, data collection, dashboard generation, and translation of results into actionable insights that can add value for business stakeholders
• Leverage advanced analytics to drive key success metrics for business and revenue generation
• Operationalize, implement, and automate changes to drive data-driven decisions
• Attend and play an active role in answering questions from the executive and/or business teams through data mining and analysis

We would love for you to have:

• Education: Advanced degree in Computer Science, Statistics, Mathematics, Engineering, Economics, Business Analytics or related field is required
• Experience: 2-4 years of professional experience
• Proficiency in data visualization/reporting tools (i.e. Tableau, Qlikview, etc.)
• Experience in A/B testing and measure performance of experiments
• Strong proficiency with SQL-based languages. Experience with large scale data analytics technologies (i.e., Hadoop and Spark)
• Strong analytical skills and business mindset with the ability to translate complex concepts and analysis into clear and concise takeaways to drive insights and strategies
• Excellent communication, social, and presentation skills with meticulous attention to detail
• Programming experience in Python, R, or other languages
• Knowledge of Data mining, statistical modeling approaches, and techniques

CaaStle is committed to equality of opportunity in employment. It has been and will continue to be the policy of CaaStle to provide full and equal employment opportunities to all employees and candidates for employment without regard to race, color, religion, national or ethnic origin, veteran status, age, sexual orientation, gender identity, or physical or mental disability. This policy applies to all terms, conditions and privileges of employment, such as those pertaining to training, transfer, promotion, compensation and recreational programs.

Role Description:

Are you a creative professional with a passion for consumer brands? We’re looking for an experienced Assistant Manager in Graphic Design to drive the visual identity and creative expression of some of the most loved brands. This role offers the opportunity to lead impactful design projects across packaging, print, digital media, and event activations, playing a critical role in shaping brand perception and growth.

Responsibilities:

• Design and deliver high-quality marketing collaterals, including packaging, advertisements, and digital assets.
• Develop creative strategies for events, in-store activations, and campaigns.
• Collaborate with marketing and cross-functional teams to translate ideas into compelling visual assets.
• Lead and mentor a team of designers and external partners, ensuring excellence in execution.
• Stay ahead of design trends to bring innovative ideas to the table.
• Ensure all creative outputs align with brand guidelines and marketing objectives.

Qualifications:

• Experience: 7+ years in creative roles, with 4+ years specializing in brand design.
• Education: Bachelor’s degree from a reputed institution.
• Skills:
• Strong expertise in design principles, typography, and motion graphics.
• Experience in integrated marketing campaigns across digital, social media, and print.
• Proven leadership and project management skills in creative environments.
• Prior experience with consumer brands is a significant advantage.

If you’re ready to make a meaningful impact through exceptional design, we’d love to connect with you!

Required Skills and Expertise:

● Experience with native Mobile app development in Flutter.

● Working knowledge on MVVM/MVP architecture

● Strong knowledge on mobile app development cycle and design principles

● Good understanding of Android/iOS design guidelines

● Experienced in building mobile applications that utilizes web services (REST/JSON)

● Experience with third-party libraries and APIs

● Proficient understanding of code versioning tools, such as Git/Bitbucket

● Capability to work independently and in a team environment

● Capability to work in a fast-paced environment

Competitive Skills:

● Prior experience on Flutter/dart app development

● Prior experience on Flutter plugin development

● Working experience on GetX / BLoC

● Excellent problem solving skills

Role and Responsibilities:

● Design & implement new apps based on the product requirements using Flutter framework

● Maintain existing codebases

● Build reusable code and libraries for future use

● Integrate user interfaces elements developed by other developers

● Build user interfaces designed by UI/UX designers

● Integrate various SDKs and APIs from third parties

● Debug existing apps components, fix issues and avoid regressions

● Collaborate closely with the teams of UI/UX designers, PMs, QAs, and other developers

● Participate in software architecture, design discussions and code reviews

● Optimize application for maximum speed and scalability

● Follow the company guidelines and best practices

● Taking ownership of your work 

Note -

Pedigree - IIT is a must

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

Job Summary:

We are looking for a senior designer to join our marketing team. S/he will be responsible for both online and offline design collateral, and position TraceX as a cutting edge technology brand. As a senior designer, your major goal would be to own the user experience across TraceXs' digital presence, while also understanding the creative briefs given by various teams to bring them to life

Responsibilities:

• Own TraceX’s design and style guide, color palette and typography guidelines
• Collaborating both within the team and cross-functionally across the organization for a broad variety of marketing initiatives
• Understanding which creatives worked the best for campaigns so that these successes can be replicated in future initiatives
• Ensuring UI/UX consistency across the landing pages and website pages while making them responsive and also building reusable components
• Work with the performance marketing team to develop testing and optimisation plans to further improve designs
• Setting up new processes to ensure brand consistency and timely delivery of collaterals from the creative team
• Develop creative programs and design concepts that meet the business objectives of the organisation and that advance our brand and proposition strategy
• Help your team create and conceptualize Ad creatives considering campaign goals for social media and campaigns across different channels like - Google, Linkedin, Facebook, Instagram, etc.
• Conceptualize & create all (online+offline) marketing collaterals like company presentations, product portfolios, case studies, whitepapers, standees, backdrop banners, booklets, etc.
•  

Required Skills and Experience:

• 3-4 years of graphic design experience and well versed with tools like Adobe Photoshop, After Effects, Illustrator. Using tools like Sketch, Figma and Invision for landing page wireframes and prototyping.
• Creative with an attention to detail. Needs to understand the context of where the designs will be used. Needs to have a deep understanding of visual design standards, typography, iconography, illustration and colors.
• A track record of shipping great design, and an understanding of what details matters at each stage of the sales cycle (Discovery, Awareness, Consideration, Purchase).
• Committed to deadlines and must be able to handle performance under pressure
• Must have a good knowledge of available technology, user interactions, current industry trends, and design best practices.