Digital Marketer

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

The ideal candidate will have at least 2 years of experience in developing scalable and responsive web

applications, and will be able to work collaboratively with other developers and stakeholders to deliver

high-quality software products.

Responsibilities

● Develop and maintain responsive and scalable web applications using React and JavaScript

● Write clean, efficient, and maintainable code that adheres to coding standards and best practices

● Collaborate with other developers and stakeholders to design and implement software solutions

that meet business requirements

● Work with UX/UI designers to implement user interfaces that are intuitive and visually appealing

● Optimize web applications for maximum speed and scalability

● Participate in code reviews, testing, and debugging to ensure that the software meets quality

standards

● Stay up-to-date with the latest industry trends and technologies, and make recommendations to

the company on how to best incorporate them into its products and services

● Proficient in client & server-side JavaScript, HTML5, CSS3 and webpack

● Competent in building single page web applications using Node.js and React Js

● Redux for state management

● Universal rendering (Client-side rendering and Server-side rendering)

● Experience with cross-browser, cross-platform, and design constraints on the web

● Experience in developing automated unit and functional tests

● Experience in an agile development process

● Solid knowledge of algorithms and design patterns

● Have a passion for quality and writing clean, readable code that scales and performs well

● Good interpersonal communication skills

Desired Candidate Profile

● At least 2 years of experience in developing web applications using React/NextJS/VueJs and

JavaScript

EWar is looking for a Design Lead who can help drive the Design Team at the company. This is a role for a creative individual with excellent aesthetic judgment and willingness to collaborate within a team environment. You'll help not only lead the EWar experience but inspire and elevate the team by producing work that is always raising the bar and taking a user experience first approach to solving problems. Your work will allow our customers to feel delighted every time they use our product.

Responsibilities:

• Lead design projects and contribute to product strategy: visually and linguistically.
• Plan and design memorable user interfaces that are iconic and usable across our iOS, Android, and web platforms.
• Deliver wireframes and prototypes to help people visualize your design ideas.
• Push the bounds of creativity using the latest design techniques and languages.
• Good knowledge of graphic/visual design.
• Work closely with the Engineering team to get crazy ideas to life.

• Penchant for learning and building with new design tools and frameworks.
• No challenge is too big to solve; love thinking about products and am excited to ideate & build all by yourself.

Requirements:

• Proficiency in Sketch (Component system), Adobe XD, Illustrator, or any other tool that helps you churn out a great design.
• Awesome design portfolio.
• People who can solve problems & create engaging experiences.
• If you want things just like you imagined and are obsessed with those small details.
• If you don't stop at the design step but go forward and look after it until it's perfect.
• If you bring new ideas, try many things and bring a fresh perspective.
• People who speak out their minds, but we love thinkers and doers.
• Knowledge of front-end development.
• Anything else that can surprise us.

Web Application Developer

Job Description

Educational Qualifications:

Post-Graduation (Preferred): MCA/MSc/M.Tech. (Computer Science, Information Technology, Electronics).

Graduation (Mandatory): BE/B.Tech. (Computer Science, Information Technology, Electronics).

Certifications:

Relevant certification(s) would be an added advantage

Total Experience:

5+ years

Positions:

2

Work Experience:

• 5+ years of experience with designing and building web applications using Java and Angular JS

• 3+ years of experience in writing JavaScript, CSS, and HTML

• 3+ years of experience in developing application codes and unit tests in AngularJS, Java Technologies, and Rest Web Services

• 3+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems

• Experience developing complex software systems from the ground up, that have been successfully delivered to customers

• Proficient in CSS, HTML, and writing cross-browser compatible code

• Experience using JavaScript building tools like Gulp/ Grunt etc.

• Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS

• Experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs

• Experience in software processes, web services, multi-tiered systems, workflow modeling, systems testing, and enterprise application integration

Tools & Techniques:

• Strong experience with Java and Angular JS

• Strong experience with distributed (multi-tiered) systems, algorithms, and relational/non-relational databases

• Strong knowledge in OOPS concepts and very good debugging skills

Personality traits (desired):

• Excellent analytical and reasoning skills

• Excellent verbal and written communication skills

• Ability to communicate with both business stakeholders and technical teams

• Ability to take full ownership of tasks and willingness to learn and experiment with new technology

• Ability to synthesize requirements underlying feature requests, recommend alternative technical and business approaches, and facilitate engineering efforts to meet aggressive timelines

Responsibilities:

• Prepare technical requirements, software design specifications and unit test cases

• Design, code and modify webpages, from layout to function and according to the design specifications

• Upgrade, configure and debug existing web applications

• Create reusable, effective, and scalable code

• Identify bottlenecks and bugs in the system and develop solutions

• Adapt interface for modern internet applications using the latest front-end technologies

• Take ownership and responsibility of components/processes within the team

• Support other developers with code review, etc.

We are an early stage start-up, building new fintech products for small businesses. Founders are IIT-IIM alumni, with prior experience across management consulting, venture capital and fintech startups. We are driven by the vision to empower small business owners with technology and dramatically improve their access to financial services. To start with, we are building a simple, yet powerful solution to address a deep pain point for these owners: cash flow management. Over time, we will also add digital banking and 1-click financing to our suite of offerings.

We have developed an MVP which is being tested in the market. We have closed our seed funding from marquee global investors and are now actively building a world class tech team. We are a young, passionate team with a strong grip on this space and are looking to on-board enthusiastic, entrepreneurial individuals to partner with us in this exciting journey. We offer a high degree of autonomy, a collaborative fast-paced work environment and most importantly, a chance to create unparalleled impact using technology.

Reach out if you want to get in on the ground floor of something which can turbocharge SME banking in India!

Technology stack at Velocity comprises a wide variety of cutting edge technologies like, NodeJS, Ruby on Rails, Reactive Programming,, Kubernetes, AWS, NodeJS, Python, ReactJS, Redux (Saga) Redis, Lambda etc. 

Key Responsibilities

• Responsible for building data and analytical engineering pipelines with standard ELT patterns, implementing data compaction pipelines, data modelling and overseeing overall data quality

• Work with the Office of the CTO as an active member of our architecture guild

• Writing pipelines to consume the data from multiple sources

• Writing a data transformation layer using DBT to transform millions of data into data warehouses.

• Implement Data warehouse entities with common re-usable data model designs with automation and data quality capabilities

• Identify downstream implications of data loads/migration (e.g., data quality, regulatory)

What To Bring

• 5+ years of software development experience, a startup experience is a plus.

• Past experience of working with Airflow and DBT is preferred

• 5+ years of experience working in any backend programming language. 

• Strong first-hand experience with data pipelines and relational databases such as Oracle, Postgres, SQL Server or MySQL

• Experience with DevOps tools (GitHub, Travis CI, and JIRA) and methodologies (Lean, Agile, Scrum, Test Driven Development)

• Experienced with the formulation of ideas; building proof-of-concept (POC) and converting them to production-ready projects

• Experience building and deploying applications on on-premise and AWS or Google Cloud cloud-based infrastructure

• Basic understanding of Kubernetes & docker is a must.

• Experience in data processing (ETL, ELT) and/or cloud-based platforms

• Working proficiency and communication skills in verbal and written English.

Technical Project Manager

Exp : 10 to 15 Years

Responsibilities

• Participate in meetings with US client teams to understand business requirements and project milestones. Provide technical suggestions and strategy in project planning.
• Prepare Project Plan and track the project progress of deliverables and Milestones. Report the status to higher management regularly.
• Monitor Budget and Timeline at regular Intervals and plan proactive steps to control them.
• Identifies opportunities for improving business prospects with the client.
• Help team in resolving technical and functional aspects across project life cycle.
• Planning and execution of training, mentoring, and coaching team members.
• Hold regular project reviews with internal & client stakeholders.
• Prepare organized and informative presentations whenever required.
• Resolve and/or escalate issues as and when it is imperative.

Required Skill

• At least 2 years’ experience in managing large technology engineering team or L2/L3 Technology Support team with an overall experience of at least 10 years in IT industry.
• Experience in BI Tools like MicroStrategy, OBIEE, Tableau or ETL Tools like Informatica, Talend, DataStage, and SSIS.
• Experience in Datawarehouse and BI Reporting projects as developer or Lead or Architect
• Experience in generating reports on SLAs, KPIs, metrics and reporting to senior leadership.
• Experience in attracting and hiring excellent talent Ability to mentor, and bring best out of the team. Flexible with working hours based on the service requirement.
• Demonstrate organizational and leadership skills
• Excellent communication (written and spoken) skills
• Experience or knowledge in tools such as JIRA, Confluence, ServiceNow, Splunk, Other monitoring tools etc . Exp on ETL,DWH concepts, L2/L3 Exp