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Support Engineer

The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement. 

Roles and Responsibilities

• Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally. 
• Troubleshoot and resolve product-related issues, ensuring minimal disruption to users. 
• Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues. 
• Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback. 
• Provide training and guidance to users on how to effectively use the RMS system.
• Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users. 
• Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
• Respond to user queries in a friendly and professional manner, ensuring clear communication. 
• Proactively follow up with customers to ensure issues are resolved to their satisfaction.

Required Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• Prior experience in software support preferably in a fintech or financial services environment. 
• Experience with troubleshooting software and hardware issues in a production environment.
• Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
• Ability to manage multiple priorities and deliverables in a fast-paced environment.
• Familiarity with databases like SQL.

Amura’s Vision 

We believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, and through which a better brain. This allows us to do more of everything that is important to each one of us.

Billions of healthier brains, sitting in healthier bodies, can take up more complex problems that defy solutions today, including many existential threats, and solve them in just a few decades.

Billions of healthier brains will make the world richer beyond what we can imagine today. The surplus wealth, combined with better human capabilities, will lead us to a new renaissance, giving us a richer and more beautiful culture.

These healthier brains will be equipped with deeper intellect, be less acrimonious, more magnanimous, and have a kinder outlook on the world, resulting in a world that is better than any previous time.

We find this vision of the future exhilarating. Our hopes and dreams are to create this future as quickly as possible and ensure that it is widely distributed and optimized to maximize all forms of human excellence. 

Role Overview 

We are looking for a highly skilled Senior DevOps Engineer (AI-Native Infrastructure & Platform Engineering) with deep expertise in AWS cloud infrastructure, automation, AI infrastructure operations, and modern DevOps/SRE practices.

This role goes beyond traditional DevOps and requires a seasoned specialist capable of building and operating AI-ready infrastructure platforms that support high-throughput APIs, LLM/AI workloads, GPU-based compute, data-intensive systems, real-time inference pipelines, and scalable ML platforms.

You will be responsible for architecting, automating, securing, and optimizing highly scalable and cost-efficient cloud environments that enable high-velocity engineering and AI teams. This is an ideal position for someone who combines technical ownership, an automation-first mindset, and a passion for developer productivity and platform reliability. 

Key Responsibilities 

Cloud Infrastructure & Platform Engineering (AWS) 

• Architect, deploy, and manage highly scalable and secure infrastructure on AWS. Design cloud platforms supporting AI/ML workloads, data pipelines, real-time APIs, and high-concurrency backend systems.
• Hands-on expertise with key AWS services including EC2, ECS/EKS, Lambda, RDS, DynamoDB, S3, VPC, CloudFront, IAM, CloudWatch, and GPU-enabled instances.
• Build and maintain Infrastructure-as-Code (IaC) using Terraform, CloudFormation, or AWS CDK.
• Design multi-AZ and multi-region architectures for high availability and disaster recovery (HA/DR).
• Build reusable platform templates and shared infrastructure modules. 

AI/ML Infrastructure & MLOps 

• Build and maintain infrastructure for LLM applications, AI inference workloads, model serving platforms, vector databases, and feature stores.
• Support GPU-based workloads and optimize compute/storage usage.
• Enable scalable deployment patterns for AI applications using Kubernetes/EKS. Collaborate with Data Science and ML Engineering teams on model deployment, training/tuning of models, CI/CD for ML systems, experiment environments, and reproducibility.
• Support orchestration and deployment of AI workflows and inference services while implementing observability and reliability for AI pipelines. 

CI/CD, Automation & Developer Productivity 

• Build and maintain CI/CD pipelines using GitHub Actions, GitLab CI, Jenkins, or AWS CodePipeline.
• Automate deployments, environment provisioning, and release workflows.
• Build self-service developer platforms, preview environments, and reusable deployment workflows to improve developer productivity.
• Implement automated patching, scaling, backups, cleanup workflows, and drift detection. 

Containers, Kubernetes & Platform Reliability

• Manage Docker-based environments, containerized applications, and optimize workloads using Kubernetes (EKS) or ECS/Fargate.
• Manage autoscaling, cluster health, node pools, ingress, service mesh, and workload isolation.
• Optimize infrastructure for performance, resilience, and cost-efficiency.
• Implement progressive deployment strategies including blue/green, canary, and rolling deployments. 

Observability, Incident Response & SRE Practices

• Implement observability stacks using CloudWatch, Prometheus, Grafana, ELK, Datadog, OpenTelemetry, or New Relic.
• Build actionable dashboards and intelligent alerting systems while defining and tracking SLIs, SLOs, and SLAs.
• Lead incident response, root cause analysis, and blameless postmortems to reduce operational toil and improve MTTR.

FinOps, Cost Governance & Security

• Continuously monitor and optimize cloud costs (compute utilization, storage lifecycle, GPU usage, and data transfer) using AWS Cost Explorer, Budgets, Trusted Advisor, CloudHealth, or Kubecost.
• Implement AWS security best practices for IAM, VPCs, security groups, NACLs, encryption, and manage secrets using KMS, SSM Parameter Store, or Vault.
• Build secure CI/CD pipelines with automated security checks, least-privilege access, audit logging, and ensure compliance readiness for ISO 27001, SOC2, and GDPR.

Collaboration, Leadership & Platform Culture

• Work closely with engineering, AI/ML, QA, product, and operations teams to drive a DevOps, SRE, GitOps, and automation-first culture.
• Mentor junior DevOps and Platform Engineers while creating and maintaining detailed runbooks, architecture diagrams, and platform documentation.

Skills & Qualifications

Must-Have:

• 7+ years of experience in DevOps, SRE, Platform Engineering, or Cloud Infrastructure Engineering.
• Strong expertise in AWS cloud architecture, services, and deep understanding of Kubernetes (EKS), containers, and cloud-native systems.
• Strong Infrastructure-as-Code expertise using Terraform, CloudFormation, or CDK. Strong Linux administration, networking, DNS, routing, and load balancing knowledge. Strong scripting/programming experience in Python, Bash, or Go (preferred). Experience with CI/CD automation, GitOps workflows, and observability platforms supporting scalable production systems.

Preferred / Nice-to-Have:

• Experience with AI/ML infrastructure, MLOps, model serving, vector databases, GPU orchestration, and inference optimization.
• Familiarity with Kafka, Redis, SQS, and event-driven systems.
• Exposure to platform engineering, internal developer platforms, and tools like ArgoCD, Flux, Helm, and OpenTelemetry.
• AWS Certifications: Solutions Architect, DevOps Engineer, or SysOps Administrator. Knowledge of distributed systems and large-scale platform operations. 

Preferred / Nice-to-Have:

• Experience with AI/ML infrastructure, MLOps, model serving, vector databases, GPU orchestration, and inference optimization.
• Familiarity with Kafka, Redis, SQS, and event-driven systems.
• Exposure to platform engineering, internal developer platforms, and tools like ArgoCD, Flux, Helm, and OpenTelemetry.
• AWS Certifications: Solutions Architect, DevOps Engineer, or SysOps Administrator. Knowledge of distributed systems and large-scale platform operations. 

Here are answers to some questions you may have

Where is your office?

Chennai (Velachery)

Work Model

Work from Office – because great stories are built in person!

Do you have an online presence?

https://amura.ai (we are @AmuraHealth on all social media)

About The Role

G2 is looking for a data-driven Off-Page SEO Outreach Specialist who thrives at the intersection of content distribution, authority building, and growth marketing. You’ll play a key role in scaling our organic visibility through strategic backlink acquisition, AI visibility optimisation, and digital PR initiatives. All tailored for a B2B SaaS audience.

You’ll collaborate closely with our content, partnerships, and growth teams to amplify reach, strengthen domain authority, and expand brand presence across high-authority web and AI surfaces.

In This Role, You Will: 

Responsibility Area: Organic Backlink Strategy & Execution

• Develop and run scalable backlink strategies to strengthen domain authority and content visibility.
• Identify and pursue high-quality link-building opportunities through cold outreach, guest posts, HARO, and industry collaborations.
• Monitor and analyze backlink profiles to ensure Backlink quality and relevance.
• Collaborate with content strategists to align SEO efforts with AI-driven content distribution trends.

Responsibility Area: Content Distribution & Digital PR

• Lead digital PR campaigns to earn mentions, features, and citations from top-tier industry publications and SaaS media.
• Build relationships with journalists and influencers to position the brand as a thought leader in its category.
• Develop new content distribution strategies that attract natural backlinks and brand mentions.

Responsibility Area: User Generated Content (UGC) & Community Growth

• Drive authentic engagement and brand storytelling on Reddit, Quora, and other UGC/community platforms.
• Identify trending discussions and contribute meaningfully to build brand presence and trust.
• Collaborate with content and social teams to activate community-led growth loops that feed into SEO and brand visibility.
• Track sentiment, discussions, and share of voice across community platforms to inform content and partnership opportunities.

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

•  2+ years of Off-page SEO experience
• Experience with cold outreach campaigns
• Experience with Off-page SEO in the SaaS industry
• Strong verbal and written communication skills
• Strong organizational skills
• Self-motivated and works with a sense of urgency
• Tool skills: Ahrefs, Semrush, Hunter.io, Pitchbox, G-Suite.
• Network of relationships within the SaaS space 

We are looking for a motivated and results-driven Outbound Sales Executive to join our team. The ideal must have experience in lead generation, social media outreach and a strong ability to meet and exceed sales targets.

Key Responsibilities -

• Conduct outbound calls, messages and emails to generate and qualify leads.
• Use platforms like LinkedIn, Instagram, Facebook, etc. for outreach
• Convert leads into potential customers through effective pitching and follow-ups.
• Consistently meet or exceed monthly sales targets and KPIs.
• Maintain accurate records of customer interactions and sales activity using CRM tools.

Requirements-

• 1-3 years of experience in outbound sales or business development.
• Proven experience in lead generation and target achievement.
• Strong knowledge of using social media for outreach and lead nurturing.
• Excellent communication and negotiation skills.
• Experience with CRM tools is a plus

Permanent Work from Home

5 Days working, Sat-Sun off

Immence is looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients for the provided services, and remaining abreast of changes in consumption. You will also be required to build capacity in staff through regular training and mentorship.

To be successful as a business development executive, you should attend all possible business events with the intention of attracting and retaining clientele. Ultimately, an outstanding business development executive will keep a close eye on clients' feedback to ensure that our services always exceed expectations.

Position: Business Development Executive

Experience: 0-3+ year

Location: Vadodara (On-site)

Perks & Benefits: High Incentive Model

KEY RESPONSIBILTIES:

• Familiarizing yourself with all services offered by our company.
• Developing and executing sales plans to meet and exceed monthly and quarterly sales goals.
• Growing business through the development of new leads and new contacts.
• Identifying new revenue opportunities.
• Maintaining and updating sales, marketing and business development documentation.
• Collaborating with management on sales goals.
• Support the team with other responsibilities as required.
• Generating business through online freelancing portals like LinkedIn, Upwork, Freelancer, etc.
• Negotiating with clients to secure the most attractive prices.
• Crafting business proposals and contracts to draw in more revenue from clients.

KEY COMPETENICES, EXPERIENCE & SKILLS:

• Ability to maintain a high level of professionalism and confidentiality.
• Must be able to Calling, Drafting of proposals, Client interaction, Negotiation, also coordinate with technical team.
• Market research about the client to be targeted.
• Must have knowledge into Lead Generation and closure.
• Must be proficient in Content Creation for various Social Platforms.
• Must have experience with Client Communication and Team handling.
• High attention to detail and a focus on fact-based decision making.
• Resourceful, with outstanding research skills.
• Emboldened by challenges.
• Proficiency in MS Office.
• Experience in managing and growing sales teams.
• Excellent multitasking skills.
• Ability to prioritize tasks.
• Excellent verbal and written communication skills.

BENEFITS @IMMENCE:

• 5 days working.
• No Bond System.
• 18 Paid leaves + 10 Holidays.
• Team and Company Dinner.
• On-time Salary.
• Open and flexible time off (PTO) plus vacation time.
• Celebrations - Birthday, Festivals, Events, Picnics, Dinner etc.
• Technical Growth (Knowledge Sharing Program) to learn new things.
• Games Indoor & Outdoor.

Job Type: Full-time

Schedule:

• Day shift
• Monday to Friday

BYJU'S IS HIRING FOR SALES ROCK-STARS
Role: Business Development Associate - Field Sales
Location: PAN INDIA
Probation Period: 2 Months CTC during probation period: ₹25,000/month CTC post probation period: ₹ 7 lacs(fixed) + ₹ 3 lacs(variable)

Role: Business Development Associate - Inside Sales
Location: Bengaluru
CTC during probation period: ₹25,000/month CTC post probation period: ₹ 5 lacs(fixed) + ₹ 2 lacs(variable)
Note: This is an individual contributor role in an employee-oriented, high performance environment. You will be working 5 days a week with Mondays and Tuesdays being week-off.
BASIC REQUIREMENTS: *Bachelor's Degree
*Ready to relocate
*Excellent communication skills
*Decent negotiation & convincing skills
*Comfortable with long working hours and field visits
PERKS: *Amazing work environment

*Best in the industry incentive structure
*International trips and bonus rewards for top performers
*Excellent career growth Opportunitties

Quoality- A Modern Operating Infrastructure for Hospitality Businesses to help them improve the guest experience and generate additional revenue.

Launched in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow. 

By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"

Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4&;t" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4

Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality

Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.

Not us. Here are some of our core values to give you a sense of who we are as a team:

• First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
• We’re all super chill. 
• Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
• Deadlines are a thing for us. We are super punctual.
• We know what we are working on and aren’t clueless.
• We’re more friends than colleagues.
• Monthly 1:1s with the founders where you can directly share & receive feedback.

Not convinced yet? Okay, here’s the fun stuff:

• Flexible leave policy. Yeah, it’s truly flexible. We trust you.
• We have a flexible remote work policy in India.  Work from the beautiful beaches of Goa or the stunning mountains of Manali, we’re all good.
• Annual workstations at exotic destinations. Subject to change and hitting milestones.
• Allowances to choose your coworking space (if you want), courses & any tool that you think is beneficial to succeed in this role.

• Write code that will impact the businesses of thousands of hotels, hostels, and vacation homes across the globe.
• Collaborate with Frontend to spec, write, test, and deploy API endpoints.
• Implementation of a robust set of services and APIs that work on our data pipelines.
• Build all support infrastructure to scale our data delivery pipelines - endpoints, security, logging, messaging.
• Product development activity includes data querying from our various stores, real-time analytics, ML algorithms.
• Developing & Integrating of the front-end and back-end aspects of the web application
• Optimization of the application for maximum speed and scalability.
• Brainstorm features with the product team and guides decisions based on your knowledge of the codebase.
• Take full ownership of the module starting from architectural and design decisions to shipping.
• Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can, and have fun. 
  
  

• Upto years of relevant work experience.
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• You possess strong computer science fundamentals: data structures, algorithms, distributed systems, and information retrieval.
• You have a good understanding of multi-process architecture and the threading limitations of NodeJs and Express frameworks.
• Understanding of fundamental design principles behind a scalable application.
• You have basic understanding of relational databases as well as key-value databases and are capable of designing scalable database models based on the product requirements.
• Familiarity with REST API development standards, protocols (HTTP, WebSockets and more)
• You’re comfortable picking up new stacks and choosing the right tool to get the job done.
• You are open to learning new stuff and avoid internal politics. (super important).
• You are humble, kind, and are open to feedback.(super duper important).

• Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
• Passionate about leveraging technology for supporting product delivery in the Hospitality space.
• Operating style suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
• Excellent leadership skills, including the ability to manage multiple assignments at a time.

Yes, we do have a process, and it’s simple.

• Step 1: You apply for the job.
• Step 2: Quick intro call with the founders.
• Step 3: Solve an assignment.
• Step 4: A round where we evaluate your assignment along with you.
• Step 5: One round of interviews to gauge if you are a good culture fit.
• Step 6: Job Offer (contingent on the above steps).
• Step 7: Welcome to the Quoality! 🙂

Role- Full time
Experience Level- 8 to 13 Years
Job Location- Hyderabad
Key Responsibilities :

Serves as a technical point of contact within the organization by:

Influencing the product requirements, behaviour and design (Automation Platform)

Driving early adoption of technology, features and best practices around product development

Lead development at all layers GUI, Backend ( DevOps Tools API integration) & DB

Work with a team of developers and testers in a highly agile environment to produce high-quality software.

Design and developing house tools. Also, expected to demonstrate new ideas through prototypes/Proof of Concepts.

Evaluate and Assess newer technologies/architecture for product development

Keeping up to date with emerging technologies/tools in DevOps Space and developments trends to assess the impact of the projects.

Must have:

Should possess Bachelors/Masters/ PhD in computer science with a minimum of 8+ years of experience

Should possess a minimum of 3 years of experience in Products/Tools Development

Should possess expertise in using various DevOps tools libraries and API's (Jenkins/JIRA/AWX/Nexus/GitHub/BitBucket/ SonarQube)

Experience in designing and developing products, tools or test automation frameworks using Java or Python technologies.

Should have a strong understanding of OOPs, SDLC (Agile Safe standards), STLC

Proficient in Python, with a good knowledge of its ecosystems (IDEs and Frameworks)

Familiar with designing and developing applications using AngularJS, HTML5, Bootstrap, NodeJS, MongoDB, etc.

Experience in implementing, consuming and testing Web services Rest APIs would be an added advantage.

Experience working as a Full-Stack developer would be an added advantage

Regards,
Talent Acquisition Team