- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
- Provide outstanding services and ensure customer satisfaction.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Casey Foods
About
We are eastern Odisha based FMCG company under the aegis of Casey Foods having our production/manufacturing unit at Phulbani, Kandhamal District. We deal with day to day FMCG products involving common customer interest. Our common products include most of the Indian species and common edibles. Produced under controlled hygienic conditions following strict processing parameters, Casey believes quality to be in its core. Our round the clock quality testers monitor the batch by batch production thus ensuring quality to be above all in front of our esteemed customers. State of the art machineries work round the clock ensuring flawless production satisfying every customer demands. Being certified with HCCAP and FSSAI, the products of Casey had gained excellence at par. This is due to our dedicate efforts towards customer satisfaction Casey believe in “make with trust”.
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● 2+ years experience with developing microservices and micro
frontends with modern javascript frameworks
● Knowledge of relational and non-relational databases.
● Experience with hybrid mobile & web applications for one or
more platforms
● Strong understanding of back-end, front-end and continuous
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● Familiarity with various stacks & programming languages.
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JenkinsJob Responsibilities:
Work & Deploy updates and fixes Provide Level 2 technical support Support implementation of fully automated CI/CD pipelines as per dev requirement Follow the escalation process through issue completion, including providing documentation after resolution Follow regular Operations procedures and complete all assigned tasks during the shift. Assist in root cause analysis of production issues and help write a report which includes details about the failure, the relevant log entries, and likely root cause Setup of CICD frameworks (Jenkins / Azure DevOps Server), Containerization using Docker, etc Implement continuous testing, Code Quality, Security using DevOps tooling Build a knowledge base by creating and updating documentation for support
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DevOps, Linux, AWS, Ansible, Jenkins, GIT, Terraform, CI, CD, Cloudformation, Typescript
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MongoDBResponsibilities
Design, implementation and delivery of solutions.
Solving new problems and address any issues regarding the architecture and performance.
Focused on understanding customer needs and anticipate the changing business and technology landscape.
Collaborate with teams from various verticals within and outside the company.
Qualifications
2-5 years of Software Engineering experience in Node.js and React.
Proven experience in architecting performant, complex application on web or mobile applications.
Knowledge of end to end Software development life cycle.
Ability to work individually or in teams and mentor new developers to the team.
Strong knowledge of computer science, algorithms and design patterns.
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About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
Why should you join us?
- You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
- You enjoy resolving customer issues and providing feasible solutions.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You consistently thrive for excellence.
What will you do?
- You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
- You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
- You will explore customer data to identify trends with the objective of issue resolution.
- You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
- You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
- You will be working in different shifts so as to ensure the client issues are addressed on time.
What we look for?
- 2-5 years of experience in 24x7 customer support operations.
- You have experience in B2B Software support and understanding of Saas platforms
- You have excellent communication skills, ability to identify complex customer problems.
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- You have the eagerness for learning and staying up-to-date on new product or policy changes.
- Start-up experience would be a plus.
- You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.
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● Manage business development and sales staff.
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Business and for IT Projects through various sources.
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Spring BootResponsibilities for Staff Engineer role:
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Do you wish to work for a Deep-tech Indian company developing path-breaking products which are set to disrupt every possible industry and domain?
Our client is building a scalable, cloud-controlled, and rare-earth free platform for designing, building, and deploying electric motors for various applications. It aims towards building transformative technology that will make the motors of the future simpler, smarter, more efficient, and easy-to-build in the long run.
What you need to join us
Are you an electronics guru, embedded systems expert with a penchant for power
electronics and a passion to create new path breaking technologies with a green social
impact? Does working with a bleeding edge research oriented tech startup excite you? If so, we would love to talk to you.
Responsibilities
● Take ownership of Hardware development for motor controllers
● Develop the complete hardware platform for motor drive and controller
● Develop the system architecture based on requirements
● Identify key components for the design
● Working with Mechanical engineering and motor designer, finalize the dimensions,
enclosures, connectors and other electromechanical & thermal requirements
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● Create and maintain documentation and design collaterals including system
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volume runs
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● Perform section-wise testing and board bring-up activities on the hardware
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● Integrate with the motor and perform various functional, performance and reliability
tests as per requirements
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supplies etc.
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in designing, simulating and analyzing high-voltage and high-current DC and AC
systems.
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● ME/MS - EE, CS, ME (or equivalent) with 3+ (5+) years of relevant experience
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- Owning the entire marketing framework, including developing nurture campaigns, email sequences, transactional emails, SMS Campaign On-Page marketing (such as banners, Pop-ups, and offer campaigns)
- Excellent in writing email SMS and on-page campaign copies.
- Good understanding of HTML for (Email campaign building)
- Working understanding of Marketing automation, customer communication journey.
- Worked on Landing page creation (drag and drop builder forms)
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- Bachelor’s degree/MBA with equivalent experience of 2-4 years in Digital Marketing domain.
- Edu-tech and E-Commerce experience will be preferred.
- Experienced in campaign creation, journey building, lead nurturing, landing page optimiser.
- Familiar with Hubspot, Webengage, Clevertap, moengage is a plus.
- Extensive understanding of the digital marketing industry, best practices, user behaviour, and buyer’s psychology.
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- Understanding of Marketing Tools such as Email, SMS, Push etc.
- A dynamic candidate who can adopt new techniques quickly.
- Strong understanding of social media marketing techniques.
- Ability to analyze metric data and convey recommendations appropriately to supervisors.
- Self-motivated, detail oriented and able to prioritize daily work efficiently.
- Effective Analytical skills.
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Full Stack Developer - Averlon