Lead Backend Developer

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.
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Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

Experience: 1 to 4 years ( Must Advertising Agency)

Job Type: Full time, on site

Working days: 5 (+ Alternative Saturdays)

Working hours: 10:00 am to 6:30 pm

Location: C.G. Road, Ahmedabad

Compensation: Up to 6 LPA

Qualifications:

• Proven content crafting experience in digital agencies.
• Up-to-date with tech and marketing trends.
• Portfolio of plagiarism-free content.
• Strong communication and writing skills.
• Research ability and attention to detail.
• Creative thinker and team player.
• Bachelor’s degree in a relevant field.
• Proficient in content management tools
• Understanding of word play in English, Hindi and Gujarati language.

Skills required: -

• Excellent front end/UI skills (JS, HTML, Angular, Flutter) and OR Android skills. -
• Understanding of nodeJS, server-side technologies, exposure to databases. -
• Deep knowhow of data structures, algorithms. 
• Hands on development across technologies. -
• B.E/ B.Tech (Computer Science/ Equivalent) from a reputed institute

Who are we looking for?

1. Someone who is annoyed by the build time it takes for an application to

build and has actually done something to optimise it

1. Has good experience in building Android applications
2. Experience with the flutter ecosystem is a great plus.
3. Who likes to think in terms of software and data architecture before

opening Android studio.

1. Comfortable with managing development and deployment of applications.
2. Open and more importantly excited about learning the new technologies.

Roles and responsibilities

1. Participate and contribute in design and development of the core

components of the Filo service.

1. Ensure high quality of software development w.r.t to project

architecture, code quality, testing and deployment.

1. Implement testing frameworks and disciplines as part of every feature

development.

1. Own performance of app in production and implement/push for

implementation of systems to monitor, debug and fix an issue in

production in lowestTATpossible.

1. Advocate good engineering has the highest priority with the only exception

of value delivered to the end user.

Benefits

• MacBook Pro goes without saying
• Stock Grants and Discounts
• Flexible Working Hours
• Flexible core working hours
• Development budget (conferences, training, Udemy, language classes)
• Internal tech guilds, Hackathon and public Meetups
• A learning environment where you can extend and build upon your skills
• Great Office Location
• Regular company parties and team events

Join In

We are a team of educators and engineers who believe there is a lot that can be

done when it comes to how people learn things. We believe while a good book is a

must, so is a good experience and a good teacher but are unfortunately not well

explored.

Join us on this exploration!

This is a full-time on-site role for a Business Development Manager responsible for identifying potential clients, building relationships, and closing deals in Mumbai. The Business Development Manager will generate leads, drive sales growth, and build relationships with prospective clients to achieve company targets. They will collaborate with the marketing team and provide strategic sales and marketing inputs to improve sales performance.

Qualifications

• Excellent verbal and written communication skills
• Strong problem-solving and decision-making skills
• Demonstrated experience in building relationships with key stakeholders and closing sales deals
• Understanding of market trends and competition
• Good organizational and time management skills
• Experience in the cloud-based and/or data protection industry is preferred
• Bachelor's degree in Business, Marketing, or related fields
• Proficient in MS Office and CRM software

Key Qualifications

1) BS/MS in Computer Science or relevant field and 6+ years of experience in building backend services with

Python 3.7.x using Django >= 2.2.1, Django REST framework >= 3.13.1, Flask >=1.1.2 and relational databases

design and maintenance.

2) At least 4 years of solid experience in working with front-end MVC framework React and caching strategies

(memcached, Redis).

3) Expertise in building microservices-based and cloud-based architectures including development and deployment

in AWS.

4) At least 3 years of experience with Web Application technologies: REST, MongoDB, MySQL, NoSQL, AWS

Lambda, API Gateway and web servers Apache, Nginx.

5) Follows coding best practices to produce tested, scalable, reliable and maintainable code.

6) Hands-on experience in developing, deploying, and releasing large-scale applications.

Responsibilities

1) Understand complex requirements, scope and architect major features and perform API technical design for

junior developers to enhance the product at all layers.

2) Think in terms of future possibility of features, backward compatibility, and application performance.

3) Build cloud-based Python Django software products and implement UI components in React.js framework.

4) Write quality code (with comments, unit tests & documentation), design, implement and manage data pipelines

at enterprise scale with data migration and production data maintenance.

5) Collaborate with different teams to conceptualize, design, and build highly scalable and reliable software

solutions with REST APIs following SDLC best practices and DevOps principles.

6) Work closely with product, project and business teams to translate user feedback and company vision into

technical roadmap.

7) Possess strong product-centric mindset. You should be interested in the way software products are built and

comfortable to be proactive with your ideas and opinions.

 Must Have: BE/BTech/ME/MTech in Computer Science or Information Technology

Our Stack

Back-end: Python, Django REST, MySQL, Celery, Rabbitmq, Sqlalchemy, RDS

Front-end: JavaScript, React, HTML, CSS, Bootstrap

Ops: Docker, AWS, RDS, Terraform, Github Actions, AWS Route53, AWS cloudwatch

Industry Type: IT Software

Experience:2-5 yrs (IT Software Products Sales)

Job Type: Full Time

Offered Salary: Upto 9 LPA

Qualification: BE/B.tech/MBA

Candidates with smart presentation skills and go-getter approach (both freshers and experienced) can apply for the Sr. BDA position

Job description

Roles and Responsibilities

• Developing new clients for Company’s Cloud/ Saas based software products and services.
• Responsible for end-to-end sales cycle, right from lead generation to deal closure with BANT Approach
• Effectively communicate with prospects to convey the promising brand image and product USP via cold call, email marketing, LinkedIn or phone to establish rapport and set up meetings
• Organizing Online & Offline demo to the potential clients
• Research on the prospective clients in the target market, pursue leads and follow up.
• Prepare RFP, RFQ, Estimations, Negotiations with prospects
• Plan and oversee new sales & marketing initiatives
• Manage and update company database and customer relationship management systems (CRM)
• Work collaboratively with Sale, marketing, and other internal team to validate targeting strategy.
• Depending on business requirements, BDM may be required to travel across country for developing the existing or newer opportunities.

Desired Candidate Profile

Qualification: MBA/BE or Equivalent

Experience of Marketing Management and outbound B2B sales, coupled with MBA (Sales & Marketing) qualification and a track record of success in ERP /Software Solution Sales

• Candidates should be able to build relationship with corporate customers, understand the technical requirement of customer
• Team oriented person should possess excellent verbal & written communication and presentation skills and an expert in understanding the customer requirement.
• Must be able to achieve overall sales target & servicing clients with the objective of increasing the market share of the company.
• Willing to travel extensively all over India.
• Candidate should have an excellent track record of achieving deadlines on time and ability to meet and exceed revenue targets.

Preferred

• ERP, CRM and Cloud Experience and Internet Promotions and Sales.
• Area of Expertise :- Customer Development, Public Relation, Customer Service, Lead Generation