Director of Engineering

Role Overview

We’re looking for a dynamic and empathetic Customer Support Executive to join our Bangalore-based support team. You will be the first point of contact for customers, ensuring prompt resolution of queries related to healthcare, insurance claims, appointments, and more.

Key Responsibilities:

* Handle inbound and outbound customer interactions via calls, emails, and chats

* Resolve queries related to health insurance coverage, claims, and wellness services

* Maintain accurate records of customer interactions and updates in CR

* Coordinate with internal departments to ensure seamless support

•Deliver an excellent customer experience and maintain high satisfaction levels

* Manage escalations professionally and ensure timely follow-ups

Requirements:

* Minimum 2 to 4 years of experience in customer support (healthcare/insurance background preferred)

* Strong communication skills in English and Hindi

* Ability to handle rotational shifts

* Excellent problem-solving and interpersonal skills

* Familiarity with CRM tools and ticketing systems is a plus

Perks & Benefits:

Competitive salary Upto 4.5 LPA + Incentives 

Health insurance and wellness benefits

Fast-paced, mission-driven work environment

Opportunities for growth in a high-impact health-tech company

Job Title: Sales Manager – Project Sales (Building Materials: ACP/Formwork)

Location: [Insert Location]

Department: Sales & Marketing

Reporting To: Regional Sales Head / Business Head

Job Summary

We are seeking a dynamic and result-driven Sales Manager to drive project sales for building materials, specifically Aluminum Composite Panels (ACP) and Formwork systems. The role involves developing strong relationships with architects, contractors, consultants, and developers, while identifying and converting project opportunities into business.

Key Responsibilities

1. Business Development & Sales

• Identify and develop new business opportunities in the project segment (commercial, residential, infrastructure projects).
• Drive sales of ACP and Formwork systems to contractors, builders, and developers.
• Achieve assigned sales targets and revenue goals.

2. Project Tracking & Conversion

• Track ongoing and upcoming construction projects through market intelligence.
• Engage with architects, consultants, and PMC teams for product approvals/specifications.
• Convert inquiries into orders through effective negotiation and follow-ups.

3. Relationship Management

• Build and maintain strong relationships with:
• Architects & façade consultants
• Builders & developers
• Contractors & applicators
• Ensure high levels of customer satisfaction and repeat business.

4. Technical & Product Support

• Provide technical presentations and product demonstrations.
• Coordinate with technical and design teams for project-specific solutions.
• Support clients with BOQs, specifications, and installation guidance.

5. Market Intelligence

• Monitor competitor activities, pricing, and market trends.
• Provide regular feedback to management for strategic decisions.

6. Coordination & Reporting

• Coordinate with internal teams (production, logistics, finance) for timely delivery and collections.
• Maintain accurate sales forecasts and reports in CRM systems.

Key Requirements

Education

• Bachelor’s degree in Engineering / Architecture / Business Administration or related field.

Experience

• 5–10 years of experience in project sales within the building materials industry.
• Strong exposure to ACP, Formwork, façade materials, or construction solutions.

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Who You Are

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk'' processes and communications

What You’ll Do:

• Supervise a team of Implementation Advisors/Customer Care Representatives focused on solving customer issues and achieving high levels of customer satisfaction and retention and fostering a positive team culture. Accomplishes customer success human resource
• Manages employee recruitment, selection, training, scheduling, coaching, counseling, and discipline. Communicates job expectations, monitors performance, appraises contributions, plans compensation, and enforces policies.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Conduct consistent and impactful performance conversations, conflict management and coaching sessions with team members and managers.
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

What You’ll Bring

• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Project management skills
• Leading a results driven team
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Dedicated people manager, you are passionate about mentoring, leading, and contributing to the professional development of your team.
• Experience with cross-functional collaboration (Implementation, Account Management, Product, Support, Training)
• Hands-on experience with CRM, CS, and workflow tools (e.g., Freshdesk, Tableau, etc.)
• Strong analytical, process-building, and program management skills (KPI and SOP ownership).
• Demonstrated data driven approach to problem solving.
• Track record of coaching, mentoring, and empowering high-performance teams
• Excellent communication, collaboration, presentation and time-management skills
• Proactive and inquisitive; not hesitant to seek clarification.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

∙

Good experience in 5+ SQL and NoSQL database development and optimization. 

∙Strong hands-on experience with Amazon Redshift, MySQL, MongoDB, and Flyway. 

∙In-depth understanding of data warehousing principles and performance tuning techniques. 

∙Strong hands-on experience in building complex aggregation pipelines in NoSQL databases such as MongoDB. 

∙Proficient in Python or Scala for data processing and automation. 

∙3+ years of experience working with AWS-managed database services. 

∙3+ years of experience with Power BI or similar BI/reporting platforms. 

Quoality- A Modern Operating Infrastructure for Hospitality Businesses to help them improve the guest experience and generate additional revenue.

Launched in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow. 

By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"

Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4&;t" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4

Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality

Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.

Not us. Here are some of our core values to give you a sense of who we are as a team:

• First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
• We’re all super chill. 
• Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
• Deadlines are a thing for us. We are super punctual.
• We know what we are working on and aren’t clueless.
• We’re more friends than colleagues.
• Monthly 1:1s with the founders where you can directly share & receive feedback.

Not convinced yet? Okay, here’s the fun stuff:

• Flexible leave policy. Yeah, it’s truly flexible. We trust you.
• We have a flexible remote work policy in India.  Work from the beautiful beaches of Goa or the stunning mountains of Manali, we’re all good.
• Annual workstations at exotic destinations. Subject to change and hitting milestones.
• Allowances to choose your coworking space (if you want), courses & any tool that you think is beneficial to succeed in this role.

• Write code that will impact the businesses of thousands of hotels, hostels, and vacation homes across the globe.
• Collaborate with Frontend to spec, write, test, and deploy API endpoints.
• Implementation of a robust set of services and APIs that work on our data pipelines.
• Build all support infrastructure to scale our data delivery pipelines - endpoints, security, logging, messaging.
• Product development activity includes data querying from our various stores, real-time analytics, ML algorithms.
• Developing & Integrating of the front-end and back-end aspects of the web application
• Optimization of the application for maximum speed and scalability.
• Brainstorm features with the product team and guides decisions based on your knowledge of the codebase.
• Take full ownership of the module starting from architectural and design decisions to shipping.
• Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can, and have fun. 
  
  

• Upto years of relevant work experience.
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• You possess strong computer science fundamentals: data structures, algorithms, distributed systems, and information retrieval.
• You have a good understanding of multi-process architecture and the threading limitations of NodeJs and Express frameworks.
• Understanding of fundamental design principles behind a scalable application.
• You have basic understanding of relational databases as well as key-value databases and are capable of designing scalable database models based on the product requirements.
• Familiarity with REST API development standards, protocols (HTTP, WebSockets and more)
• You’re comfortable picking up new stacks and choosing the right tool to get the job done.
• You are open to learning new stuff and avoid internal politics. (super important).
• You are humble, kind, and are open to feedback.(super duper important).

• Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
• Passionate about leveraging technology for supporting product delivery in the Hospitality space.
• Operating style suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
• Excellent leadership skills, including the ability to manage multiple assignments at a time.

Yes, we do have a process, and it’s simple.

• Step 1: You apply for the job.
• Step 2: Quick intro call with the founders.
• Step 3: Solve an assignment.
• Step 4: A round where we evaluate your assignment along with you.
• Step 5: One round of interviews to gauge if you are a good culture fit.
• Step 6: Job Offer (contingent on the above steps).
• Step 7: Welcome to the Quoality! 🙂

About the job 

Job Details: 

Role: Sr./Jr. Affiliate Manager & Campaign Executives 

Location: Gurugram/Delhi 

Reporting to Head of Performance & Paid Media 

Business: Apps and Affiliates 

About the Role: 

We are looking for a person who has a deep understanding of the affiliate & mobile marketing ecosystem and has relevant experience with mobile attribution platforms like AppsFlyer, branch, segment, firebase etc. 

Should be able to handle deliveries of mobile & web campaigns such as CPI, CPR, CPE, CPA, CPS, and others. 

Objectives: 

 You will be responsible to create and optimize Performance/Affiliate/Paid campaigns as per the business objective; Own weekly reporting for the same. 

 The primary focus will be on Affiliate campaigns followed by other channels such as PPC. 

 You will be handling the day-to-day management of campaigns with a heavy focus on getting the best ROI. 

Tweak your strategies by evaluating the Key Performance Indicators (KPIs) of all existing marketing channels to determine and make necessary adjustments to optimize performance marketing effectiveness. 

Lead a team of performance marketers to help conceptualize, develop and test campaigns to improve performance. 

 Analyze the market, competitors, and audience- providing actionable insights 

Roles & Responsibilities: 

 Manage mobile delivery and ad ops of the campaigns. 

 Help with New Business Acquisition. 

 Account Management & Client Retention. 

Delivery Partners Management - Platforms, SSP, DSP, Publishers & Affiliates. 

 Handling Publisher Engagement and Retention. 

 Acquiring Potential partners. 

Negotiating terms with all new and existing publishers. 

 Forming/negotiating strategic alliances with new and existing online partners. 

 Exploring and expanding inventory for Mobile content offers for Value-added services. 

 Finding and strategizing new sources of inventory for performance campaigns. 

 Media planning for various Mobile advertising activities. 

 Provide operational and monetization plans for campaigns and clients. 

 Reporting on KPI, Revenue Generation & Growth. 

 Integrate and Implement the mobile publishing tools and best practice system. 

 Manage and mentor other Mobile Pillars – such as Ad Monetization, Production, and Operations. 

 Must have an understanding of integrations with platforms such as Branch, Appsflyer, Adjust & others. 

 Must have knowledge about all sorts of mobile ad frauds and their types to tackle such situations. 

 Must have knowledge of all fraud detection tools such as Protect 360, Mfilter, and others. 

 Should have good knowledge of the campaign setup process which includes activities such as S2S integration, GAID, IDFA, Macros, and other such day-to-day requirements to monitor it overall. 

Who We Think Will Be a Great Fit? 

  two - five years of experience in large scale performance/network marketing, mobile ads publishing and operations. 

  Leadership experience with an entrepreneurial spirit in building and a growing team from the scratch. 

  Very strong knowledge of the mobile ecosystem. Experienced in navigating mobile platforms (Apple, Google) throughout the entire lifecycle – from planning and buying for the campaign and meet client's KPIs. 

  Understanding of mobile KPIs, especially as they relate to forecasts, P&Ls, and deal evaluation 

  Demonstrated ability to influence all levels of management, cross-functionally and externally 

Excellent written and oral communications 

Let's connect to have a quick round of discussion. 

What you need to have:

Role: SDET III

Location: Pune

Department: Engineering

About Us:

Ola is India’s largest mobility platform and one of the world’s largest ride-hailing companies, serving 250+ cities across India, Australia, New Zealand, and the UK. The Ola app offers mobility solutions by connecting customers to drivers and a wide range of vehicles across bikes, auto-rickshaws, metered taxis, and cabs, enabling convenience and transparency for hundreds of millions of consumers and over 1.5 million driver-partners.

Ola’s core mobility offering in India is supplemented by its electric-vehicle arm, Ola Electric; India’s largest fleet management business, Ola Fleet Technologies and Ola Skilling, that aims to enable millions of livelihood opportunities for India's youth. With its acquisition of Ridlr, India’s leading public transportation app and investment in Vogo, a dockless scooter sharing solution, Ola is looking to build mobility for the next billion Indians. Ola also extends its consumer offerings like micro-insurance and credit led payments through Ola Financial Services and a range of owned food brands through India’s largest network of kitchens under its Food business. 

Ola was founded in 2011 by Bhavish Aggarwal and Ankit Bhati with a mission to build mobility for a billion people. For more details, visit https://mailtrack.io/trace/link/9cf02745c1ccbb168313fd6de6e15ec819c3fd1d?url=http%3A%2F%2Fwww.olacabs.com%2Fmedia&;userId=2857940&signature=1ee2b69749ed1642">www.olacabs.com/media.

Roles and Responsibilities

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback.
• Create detailed, comprehensive and well-structured functional, system, and regression test plans and test cases.
• You will understand the requirements and would write automation tests for integration, load, and performance.
• Estimate, prioritize, plan and coordinate testing activities.
• Write and Implement Tests using Selenium and Java.
• Write and Implement Load and performance tests.
• Design, develop and troubleshoot automated test scripts to validate the technical and functional integrity of web and mobile-based application components, backend API, and reports.
• Collect, analyze and interpret test metrics.
• Summarize test data and report findings.
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements. 
• Monitor debugging process results.

Critical Functional Skills

• Exposure to best practices in SQA and software development, including code reviews, debugging, troubleshooting and CI processes
• Strong knowledge of Rest-Assured/API testing, Selenium and Appium/Robotium.
• Hands-on experience in performance tools.
• Strong in Core Java fundamentals and Object-Oriented Programming concepts
• Proven work experience in software quality assurance.
• Strong knowledge of software QA methodologies, tools and processes.
• Experience in writing clear, concise and comprehensive test plans and test cases.
• Hands-on experience with both white box and black-box testing.
• Hands-on experience with functional and non-functional testing.
• Experience working in an Agile/Scrum development process.
• Excellent communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences, both technical and non-technical

Experience Required

• 6+ years of experience in QA
• QA experience across multiple projects.

Minimum Qualifications Required
BS/MS degree in Computer Science, Engineering or a related subject.

Key Responsibilities

• Design and Build complicated Workflow
• Understanding the user persona and deliver slick experience
• Experience in JavaScript (ReactJS / Redux) React Native, HTML, CSS, JQuery, HTTP
• Strong understating of XML, JSON, DOM, and w3c standards
• Providing technical expertise for every phase of the project lifecycle; from concept development to solution design, implementation, optimization and support
• Be an Interface with Stockholder sand architects to create technology specifications from business requirements for one or more modules within the project
• Responsible to prepare the technical design of the components within the module (one or more of client/web presentation tier, server tier, data access and data model, integration component, package function customization)
• Proficient in articulating the pros and cons of using a certain technology stack or component or design pattern versus another to the clients and project team and drives selection of technologies, designs to come up with the optimal architecture
• Drives the performance tuning, re-design and re-factoring for a module
• Contributes to designing and implementing the build, release process as well as system configuration and deployment characteristics of the application
• Implements (hands-on) the module components based on prevailing Framework and Open-source standards & its best practices.
• Mentors the team (people working on the module and other project team members) on technology concepts and best practices for design, implementation and other processes

Minimum Qualification

• Bachelor’s in computer science or relevant fields
• Strong sense of ownership
• Attitude for getting things done
• Understanding of basic Rest Principles
• Familiar with project management tools like JIRA etc.
• Will be involved in developing any enterprise systems like eCommerce, manufacturing, supply chain, etc.,
• Excellent understanding of performance and optimization techniques
• Experience of working with Git
• Ability to work in a fast-paced start-up environment

Job Title:  .Net Developer

Experience- 2-4 years

Qualification- BE/BTech/ME/MTech/MCA or equivalent

Location:  Pune

Job Description

.Net Developer

• Designing Web pages in ASP.NET technology
• Coding in C# (Building the application’s Business Logic and other related software code)
• Hands on experience on SQL Server
• NET, C#, .NET framework 3.5 work experience
• Experience in Framework 4.5 / Bootstrap / HTML 5 / JQuery / LINQ to SQL
• Requirement gathering through client interaction
• Understanding of change request processes and other software development processes and preparing technical documentation
• Problem-solving and thinking laterally as part of a team, or individually, to meet the needs of the project
• Doing Manual unit Testing of the software developed
• Experience in Deployment and Build management
• Consulting clients/colleagues concerning the maintenance and performance of software applications and obtaining information, clarify details and implement information